143 comments found.
Hello, if I buy a license, I will be able to download the new updates of the theme.
Hello,
The theme license has no limit on downloading theme updates.
Thanks a lot for your purchase!
Hello, I recently updated a post and it now shows the date for the update but I want it to show original published date. How can I set this?
Hello,
You can select date type in Appearance > Customize > Miscellaneous Settings ‘Display published date instead of modified date’.
If you still have questions, We provide support via our ticket system only.
Please open a ticket via our ticket system at https://codesupply.co/support and our support agents will help you promptly.
Thanks.
Hi, can I use a text for the title of the site instead of image text for examples “Once”?
Hello,
You can use either text or logo image in theme settings. How it looks you can see in this screenshot. https://prnt.sc/2b1u-3yZcDzM
Is it possible to remove the Post Date? Thank you so much.
Post meta such as date, author, reading time, and so on, they can be activated or deactivated each separately.
Hello! Does this support or will soon support WordPress 6?
Hello,
The theme fully supports WordPress 6.0.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, could you update this theme to support dark mode?
Hello,
Many thanks for your feature request. We’ll consider implementing this in one of our future updates, if there’re more similar requests from other users.
Thanks!
Ok thanks
hello! I have opened a ticket several days ago and I have not received a response… can you listen to me?
We are updating our website and we have detected that when activating the kirki plugin, the page starts to work slowly.
Can you tell us if it has happened to another client and how it has been solved?
We have everything updated and we have reviewed all the plugins to verify that this is not the case.
Hello,
Could you please provide your ticket ID?
Thanks for your purchase!
Hello, your demo/website mentions a price of $39,- did the theme got more expensive? As it’s $59,- here.
Hello,
The current price is $59. Thanks for noticing!
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
We currently use your Authentic theme but needed more features like those included in this theme. We just noticed however, after purchasing this theme that there might not be a video/gallery format to posts. And is there a “Review” feature? Thanks so much 
We went ahead and purchased this theme and discovered that there is no featured video option. Your demos show little white video and image icons as if they already were with this theme 
Our video posts typically don’t have much content, so a feature image and a couple of short paragraphs, followed by a video doesn’t look very appealing. Is this going to be added in a future update? I am really hoping so.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi. Thanks for getting back so quickly I opened a ticket as well, #111029
I can’t seem to figure out how to create ‘Mega menus’ after enabling them and this isn’t addressed in your documentation – could you point me in the right direction please?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Best regards,
Code Supply Co.
Hello,
This is a great theme. Thanks for the great work! I just want to ask you something about it. I see that you have dark mode in your other themes. Are you planning on integrating it in Once too?
Any answers please?
Hello,
Many thanks for your feature request. We’ll consider implementing this in one of our future updates, if there’re more similar requests from other users.
Best regards,
Code Supply Co.
Hey,
Thank you very much.
Best regards, ToneHQ
Hey there,
I recently downloaded Once through Envato Elements which means without support. Now I cannot get to work something I was really looking forward to. How much would support cost?
Regards,
a happy code supply theme user for 3 years and counting
Hello,
You’ll have to purchase a standalone theme license on ThemeForest. This will include a 6 month support period.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, I raised an issue on the support tool but haven’t had any answer (It’s been 4 days) and now getting logged out with Wordfence. + I bought a second licence for an other site and all I’m seeing is a blank page. Can someone please get back to me? Thanks!
Hello,
Our support agents reply within 24 hours or sooner on business days. Please rest assured they will get back to you shortly.
Thanks for your patience and your purchase!
when will you be doing updates and adding features
Hello,
The theme is up to date and compatible with the latest WordPress version.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Can you give me a quote to setup the template for me in my hosting space
Hello,
Please open a ticket at https://codesupply.co/support and our support agents will provide further information regarding our customization and installation services.
Thanks a lot for your purchase!
Hi, when I download I have the May version, but the July update does not appear.
Hello,
We’ve recently pushed an update to ThemeForest.
Please try re-downloading the theme again.
Thanks!
Thanks, that worked!
How display the post carousel inside an elementor page builder? Is it possible to create homepage using elementor and once theme
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Yesterday I bought this theme and started installing on Wordpress to my site but there is one huge problem: somehow if I’m changing the layout and adding different sections, the posts dissapear as well as footer and sidebar. The pages become empty. What should I do? I want my website to look like ONCE Demo, with all of these sections.
Even when I choose Mixed homepage layout I see only 4 posts, when I have 200+ of them, and the limit per page of showed posts is 20.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello, I am having trouble submitting the support ticket. When I click Submit, it just refreshes the page and I get this: Due to an increased amount of support requests, our current response time has been increased up to 48 hours. Please accept our apologies for any inconvenience. Thank you very much for your patience while we’re working on clearing the backlog.
When I click on my tickets, I can’t find my ticket.
Hello,
Please try again in private mode or a different browser. Your tickets shall be available here: https://codesupply.co/support/my-tickets/
Thanks a lot for your purchase!
Is WordPress 5.7 compatible?
Hello,
Yes, all our themes are compatible with WordPress 5.7
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Thanks. I’m already a buyer, and according to the explanation on the right, there’s only a 5.5 version of WordPress, so I asked. Admin will update it right now.
Thanks, we’ve just updated the item description and added 5.7 to the list of compatible WordPress versions. Thanks for letting us know.
