1741 comments found.
Hi! i wirte you a month ago, i just updated the new version 1.5.7 and the entire site goes crazy, widgets and everything are missing, and does not let me activate ti! i also update to the last version of wordrpess! but nothing seems to work! please this is really urgent! i open a ticket with the ftp details, if you need anything else please let me know!
Hello Dlascasasb!
We have got your ticket and get back to you as soon as possible.
Best regards, DFD Support Team
Good morning, I had some issues to set up the site. Its possible the you to sets up the site for me? Why is the price? Thanks in advice
Hello Dadelon!
Please check the article https://nativewptheme.net/support/first-steps/free-installation.
Best regards,
DFD Support Team
Happy New Year, i want to intall the theme topicaly for experimental changes to my site. But once my site is live cant activate to localhost…
Hello Gkouzp!
Could you please, submit a ticket here? We’ll check what can be done.
Best regards,
DFD Support Team
Hello, I have a regular license for a site which has an Italian version (domain.it) and an English version (domain.eu). Should I buy two licenses for the two versions of the same site?
Thank you. Regards
Hello Tommaso1970!
With your domain names .it and .eu are 2 different domains and one license per domain. However, it’s better to clarify with the Envato team as it’s the same project.
Best regards,
DFD Support Team
Hello How to activate template Native – Stylish (By DFDevelopment) if I want to do it in the development version and then in the production version?
my development domain is: http://dev.zozdt.ibe.pl/ and the production one is: http://zozdt.pl/Thanks
Hello Yellow1972!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details and purchase code for activating the dev site.
Best regards,
DFD Support Team
Hello Item Purchase Code: 6706cab5-a231-4836-9180-3f48c8b25386 Do I have to by a ticket additionally? Do you need access data to wp control panel? I need only information how to activate template on production domain after I check development version, thats all. Best regards
The ticket is just the email sent via the form. Yes, we need the access to wp control panel.
To activate the subdomain with such a structure you need to contact us and we’ll activate it for you.
Best regards,
DFD Support Team
Hello OK, but it is a public chanel so if I send you here access to wp control panel all people can see it. How I could send you this data in a safe way? Best regards
As we mentioned, please, submit a ticket https://jumpshare.com/v/MJRDQy6TqDGWm3xOjT2Q
Best regards,
DFD Support Team
Hello I have two issues I would like you to solve for me, the first one is the menu on mobile I want when I click on a page that the menu closes automatically, The second one is I think back to top option is not working on the mobile version.
Hello Belmekki!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
i already submited a ticket but it seems that option is not yet in your theme can you help me do it with script code or somthing
Item support does not include services to modify or extend the item beyond the original features. Unfortunately, we cannot provide you with the custom code.
Best regards,
DFD Support Team
Hello, i have purchased theme with another account. my question is why “add to Wishlist” function not working overall website. note i installed plugin but when click on button it just reload page again and not adding product to Wishlist.
Also i checked your demo and found also this button not working and load page without adding any products to Wishlist. Please tell me the solution ???
Hello Adham_taha!
Could you please, submit a ticket here? Please clarify the link to the site and WP, FTP access details for checking.
Best regards,
DFD Support Team
Hello, Before submitting a ticket, i see already your shop demo has the same error in Wishlist button not working and load page without adding any products to Wishlist?? so show me first your demo that working fine first please… https://nativewptheme.net/shop-one/
Hello Adham_taha!
You can wait till the theme update is released or submit a ticket as requested and we will provide you with the solution.
Best regards,
DFD Support Team
Hi, i need to update a website that use your theme but it’s too old (wordpress 4.8.5); i tried to update it but i’ve a problem because i can’t update your theme/visual composer because i don’t have licences (the website was built in 2017 not by me). How can i update wordpress and all plugin include your theme? Where can i purchase support for update? Thanks
Hello Calabresebenedetto94!
You need to have the license to update the theme. You need either got the key from the site’s creator or purchase your own copy (it will include the support).
Check more details how to update the theme here, you will need to activate the theme with the purchase code as described here.
Best regards,
DFD Support Team
Hi, ok thanks. So i need to buy theme license here: https://themeforest.net/item/native-powerful-startup-development-tool/19200310?gclid=Cj0KCQiAnuGNBhCPARIsACbnLzr3Hnz-FzDANURvqRDH9cNOu2oyDinTJk_SLUZUK4FJO6viXor6L58aAq2WEALw_wcB and than follow instruction for import/export preferences and than update theme and plugin with the instruction at your link. If I have any problems after the update, can I contact you from my envato account?
You are right. Sure you can contact our team for assistance. You can contact our team via https://nativewptheme.net/support/support-ticket/
Best regards,
DFD Support Team
Hi ok thanks, i purchase the license and update all. In case of problem, i’ll contact you. Thanks a lot
Glad to help!
Best regards,
DFD Support Team
Hi! i just updated the new version 1.5.7 and the entire site goes crazy, widgets and everything are missing, and does not let me activate ti! i also update to the last version of wordrpess! but nothing seems to work! HELP!
Hello Dlascasasb!
Please make sure you have activated the theme with the purchase code and updated the included plugins up to the latest version.
Please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
halo, why can’t I put a link here? in the “simple advertising settings” plugin
Hello Apikomunika!
We cannot see any issues with the link added at our end. Please make sure you have the latest theme and plugins versions.
Best regards,
DFD Support Team
Hello DPD Support Team I have installed the latest themes and plugins.
In case you still have the issue at your end (with the latest WordPress, theme, and plugins) contact our support team via ticket.
Please do not forget to extend the support, check https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
DFD Support Team
The demo content isn’t downloading. I click to import the demo from the Demo Importer but none of the content will import.
Hello TriadMarketing!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
Hi, I’m having a very hard time trying tu update the theme. The problem is theme settings get reset when I do the following: deactivate the theme, activate twenty twenty, upload new version via ftp, reactivate Native. Please , what I am doing wrong? I can’t seem to find any answer on the internet…
Nevermind, please desconsider my request, I forgot to activate the theme, that was it.
Hello Fabrica_Digital!
Thank you for the feedback! Glad to know the issue is resolved!
Best regards,
DFD Support Team
Hi,
I would like to create a website on a subdomain and then move it to the final domain. What does it look like with a license code?
Thanks!
Hello Kevlarus!
One license can be used for main and subdomains.
Best regards,
DFD Support Team
Even if the target domain is completely different from the subdomain?
In this case, you need to deactivate the subdomain and use the license wherever you need.
Best regards,
DFD Support Team
i have purchased this theme but there is not option where to place the purchase code,
there’s another issue, header and footer .
when i set the header, logo footer, it automaticall changes to default data.
please guide me
Header and footer are changed as the theme is not activated. Please, submit a ticket here and clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
there is no way to activate theme in dashboard
As we mentioned several times you need to update the theme.
Best regards,
DFD Support Team
!Please go to Native tab and activate the theme with the purchase code . Please make sure the DFD Extensions plugin is up to date and activated (it’s important to activate the theme with the purchase code first).
I just updated the theme via the envato plugginon wordpress and got that message!! Any help I can´t find the Native Tab anywhere???
Hello Kalel2009!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
Hi! My Name is Tina I bought your theme a year ago. The images are not loading. They cannot be viewed on the web page. I already tried deleting and loading them again
How can I solve this problem??
Looking forward to your answer
Hello Agostinadato!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
Theme “DFD Native Version” is delivered in the following version: 1.5.7
The “DFD extensions” should be updated to 1.5.7 (after installing version 1.5.6).
Unfortunately, still only version 1.5.6 is available via update.
Hello Verathom!
Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.
Best regards,
DFD Support Team
I can’t place this in another location. The plugin is shipped in the wrong version. Notice after the theme update.
That gets caught in a loop. Also pulled the version manually; it’s the wrong version on the server.
Please get in touch with our support team, changing the verison is not a solution. Also please make sure the theme is activated with the purchase code.
Looking forward to getting your ticket.
Best regards,
DFD Support Team
Dear Support: - You have shipped version 1.5.7. I can update the theme. - I can enter the code. - I can update the plugin, but it is shipped in version 1.5.6, which is wrong.
Adjust your package with the correct version and then everything works.
We’ll recheck the issue at our end, surely.
Best regards,
DFD Support Team
Great!
Now I get the correct version. Thank you.
Thank you for the help in troubleshooting.
Best regards,
DFD Support Team
how to set the menu font-size ?
Hello, I would like to change the date format in the contact form (datepicker) from mm.dd.yyyy to dd.MM.yyyy. Thank you for your feedback.
Hello Vinylskymedia!
There is no option to change the date format.
Best regards,
DFD Support Team
Maybe you can give a hint where can i modify it in the code. I’ve searched in “dfd-extensions” plugin, but noting found. I need to modify it just once. Thank you.
You can check wp-content\plugins\dfd-extensions\vc_custom\user_form\inputs\date.php, https://jmp.sh/qEXbxg4
Best regards,
DFD Support Team
huge thanx!
My pleasure 
Best regards,
DFD Support Team
Hello, I get a site with your “DFD Native Version: 1.1.4” theme. Is this the same theme as the one named “Native – Stylish Multi-Purpose Creative WP Theme” found on Themeforest? I ask you this question because I do not see a version number on the theme proposed on Themeforest. In other words if I buy this theme will it update my 1.1.4 theme or is it a different theme? If it’s a new theme, is the “DFD Native Version: 1.1.4” theme still maintained? Looking forward to your response before purchase. Regards. Anthony
Hello Anthony!
Latest theme version can be seen in the changelog https://themeforest.net/item/native-powerful-startup-development-tool/19200310#item-description__changelog. Current theme version is 1.5.6. You need to update the theme and included plugins.
You need to purchase a theme and activate the theme after the update. Please check https://nativewptheme.net/support/first-steps/native-theme-update
In case you need our assistance or more details, please, submit a ticket here.
Best regards,
DFD Support Team
