4041 comments found.
I thought working with Elementor was as easy as Wpbakery, but I was wrong! I’m getting beat up just to edit the home!
Where can I find Homepage options, as it is in your guide… I want to change the name of the blocks and the categories…
Hi,
I can be sure Elementor is fast & easier much than WPBakery 
If you have any trouble when use it, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Good morning!
I used the theme to test on a website (xyznoticias.com.br). Now I want to use it permanently on another site (sopacultural.com). Even uninstalling the theme, it is showing as still installed. Could you help me, with some urgency, please?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Sorry…
OK.. I sent the Ticket… If you can help me, I would be very grateful! I’ve been on it for hours and I can’t progress!
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Video playlist cannot play videos. Shown only in development mode. in the actual page view video not working
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello. Thanks for this great theme. It is wonderful.
I’m interested in buying your theme for a client of mine. Precisely for “Times Magazine” demo. But I need to have a video grid immediately below “In The News”. I want the video grid like the one here: https://www.google.com/amp/s/punchng.com/%3Famp
Is that possible with the Soledad Times Magazine demo? How supportive is this theme for website that uses both Adsense and custom ads?
Hi,
Thank you for being interested in our theme and loving it.
Yes, you can easy to do that with our theme. This theme also supports any ads type ( include Google Adsense & Custom Ads ), you can use the inline-ads inside post layouts & inside post content with our theme also.
Best Regards,
PenciDesign
Sir, thank for your prompt response. Please sir, can you help me fully style an existing news website to adapt with Times Magazine demo without affecting our existing content? What is the cost for this customization request sir? Here is my mail dovespring1@gmail.com. Please sir, this pre-order query is important to my client. Thanks a lot sir.
Hi,
Thank you for trusting us. Please send us an email via our contact form and we can check and let you know the detail
Best Regards,
PenciDesign
Hello Author, I ended up buying this theme and I never regret it. Thanks for the awesome work.
IPlease I have two difficulties in setting the theme properly at the moment;
1. I am unable to setup the theme home page exactly like the demo home page for News Central 2. I am unable to setup the footer to look exactly like your demo.
Please can you assist me here? I have adapted the website to the demo so far here: www.does2leak.com/wp/ I’ll appreciate all the help I can get. Thanks
Hi,
Thank you for purchasing our theme and loving it.
That demo was built by using Elementor, so you need to install Elementor to get it to works. You also can use the Cloud Template Library from Elementor to import it for your site. Please check more on the documentation for Soledad theme here.
Also, since you’ve purchased the theme, so in the next time, if you have questions, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
I am updating the theme today and the lazyload is on the logo now … I am unable to remove this unwanted effect….
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
I love this theme, it updates quickly and gets better and better
Thank you so much for loving our theme and your great words We’re really happy when hear it from you.
Cheers,
PenciDesign
hello,
is there some conflict between your theme and the latest wordpress?
When i try to edit my widgets, i get a “The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.” error which ive not seen before.
Thanks
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
i Get AMP error for this update . .
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Thank you, i will send the email . .
After the new update, the table of the website has become non-responsive.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
It is an amazing, speedy and beautiful theme! Thank you for that! At this moment ‘white label’ frase wouldn’t be very accurate. I found that a ‘white label’ including just for the name of the theme and text. Your Brand advertised in the Elementor builder, on the Elementor templates, on the Elementor template links, on the footer of the templates, on blocks, on the header builder and everywhere where is possible. As I was using the Astra theme before they are giving a neutral link eg. https://websitedemos.net and logos also not related to Astra… Are you planning in the future to change the links and make it a ‘real’ white labelling? Thank you
Hi,
Thank you for purchasing our theme and loving it.
Yeah, we have a plan with this feature. And we will try to do it soon.
Also, since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Thank you! I am strongly recommend this theme! They have an amazing support, features, speed and also all the time developing and updating the theme. You won’t regret! Thank you again!
Hi, I am trying to install the latest update and every time I try to upload it I receive an error message that states: The link you followed has expired. Please try again”. PLEASE HELP
Hi,
Strange, we never see this issue before, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello there. Recently purchased Soledad theme, when i try to import the Travel News Two Sidebars it import all the date but the design has some errors, im not using any caché plugin and tried to delete all data and import another two demos and were fine. Take a look: https://blog.canarias.com/ Kind regards.
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
I saw that in the demos, the post meta (written by Sally | June 7, 2017) is in one line in desktop but two lines in mobile (that means written by Sally at the top and the date at the bottom). Can I make it to appear in one line?
Hi,
Thank you for being interested in our theme.
Yes, you can do that if you want.
Best Regards,
PenciDesign
Two questions: 1) Can I allign the breadcrumb to the center? 2) Can I remove the “Home” in the breadcrumb?
1) Can I allign the breadcrumb to the center? 2) Can I remove the “Home” in the breadcrumb?
Hi,
If you want to do that, our support team will help you with some lines Custom CSS. No problem with this.
Best Regards,
PenciDesign
Hey! the Customization options in Appearance create a 500 error when a server goes to PHP8. Has anyone else reported this yet?
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hello there I need to utilize your topic on my site however I have one inquiry , how might I import all my past content on your subject without losing my information and filed posts
Hi,
You just need to upload the theme downloaded from Themeforest and replace with your current version you’re using.
Best Regards,
PenciDesign
Hi, I’m a null Soledad theme user. Now I want to buy copyright Soledad theme but I am afraid that all settings from null soledad theme will be lost.I want to use Soledad Theme In My www.aussiedoodlemoon.com
Hi,
Thank you for loving our theme so far.
No worries, all the settings won’t be lost when you buy the theme or update it to the latest version.
Best Regards,
PenciDesign
My images are not appearing in mobile search results when using this theme. My problem is this. When I right click on the pictures on the home page and categories, it appears as a link. It’s like there’s a picture but it’s not there. Therefore, the images on my homepage and categories do not appear in the search results. Do you have a solution for this simple but very important problem? I was very surprised that something so important was ignored. Because it is something that will cause direct loss of visitors and loss in rankings. This issue needs to be fixed urgently.
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
hi i have main categories and subcategories for my posts. i would like the main category page to show buttons for each subcategory, maybe instead of showing the posts in the main category. how can i achieve this? thanks
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
I want to Use Multipurpose Them On My Blogg https://shepskymix.com/ If you Give me Some Discount of This.Thanks
Hi,
Thank you for being interested in our theme.
Unfortunately, we don’t have any discount plan at this moment.
Best Regards,
PenciDesign
