143 comments found.
Update to v2.0.0???? Wordpress backend shows an update to v2.0.0. When I attempted this it broke the site giving a fatal error. I have come to look for the update files but here there is only v1.4.4? What should be done?
hi. i’m trying to do fresh install but it seems css not loaded properly after doing full demo import content. here is mystaging site: www.pernias.myprofile.id
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Is there a way to make the accordion feature load with all options collapsed? Currently the first option is always expanded and I cannot change it in the module settings, thank you.
Hello,
Thanks for reaching out to us!
Feel free to use FAQ Toggle block instead of the accordion – https://prnt.sc/BjD1QDQNPcnl Alternatively, please contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello I am not able to make changes to my footers. Theme options are not showing under Services. Please help.
Hello,
Thank you for choosing our theme!
All the footer layouts can be managed with WPBakery page builder under Layouts > All layouts – http://holy-church.ancorathemes.com/doc/#layouts
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Updated to 1.4.3 and my top nav menu disappeared on desktop and mobile.
The footer or header are showing anymore after 1.4.3 (reverted to different Wordpress and it was still the same issue)
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Hi I got an email that a new version is available (1.4.3) wil the updater update the theme automatically or do I have to it myself via ftp ? Thank you
Hello,
Thank you for contacting us!
Feel free to use ThemeRex Updater for the theme update – http://holy-church.ancorathemes.com/doc/#theme_update_plugin
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
I am not able to access the wp bakery backend editor. Please help.
It’s actually not working on the front end either.
Hello,
Thank you for contacting us!
Could you please update all bundled plugins using our Themerex Updater to resolve the issue? – http://holy-church.ancorathemes.com/doc/#theme_update_plugin
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Unfortunately, no updates for more than a year. Bugs with the latest WP version (5.9.1). WPBakery builder is not working (even separately purchased latest version). It looks like a developer drop this theme. Very sad, because the theme is not so old. Other developers support their themes for much longer time.
Hello,
Thank you for contacting us!
Please note that the template is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://holy-church.ancorathemes.com/doc/#theme_update_plugin
Currently, we are working on a new theme version. It will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Thank you! Would like to confirm that the Themerex Updater plugin is the way to regularly update the theme components. Also solved one issue with the support. Thank you twice. Now everything is OK!
Sure. Feel free to use ThemeRex Updater for the the theme and plugins update. In case there is a theme-related issue, our Tech support team will gladly offer you a quick fix. Just submit a ticket into the “Pre-sale questions” category (it doesn’t require support renewal).
Have a great day!
I just bought your theme and when requesting support it tells me that the license is not registered. can you help me?
The problem I have is that when I want to enter to customize the theme, the page view gives me a 503 error. but if it allows me to visualize the customization tools
Hello,
Thanks for choosing our theme and contacting us!
Please make sure that your server PHP configuration limits are as follows:
- max_execution_time 600
- memory_limit up to 256M
- post_max_size 32M
- upload_max_filesize 32M
If the issue persists, please try again to submit support ticket at https://themerex.net/support/ – our team will be happy to help.
Thank you in advance.Thanks Julia_sopport
Unfortunately I want to raise a ticket and it sends me this error, your site is using the current license that themeforest gives me in the text file.
The validation server did not recognize the purchase key or return an empty response. Try again later. If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
WP BAKERY FONCTIONNE PAS j’‘ai acheté trois licences, cela fonctionne sur le premier mais sur les deux autres, et je suis coincé pour travailler, pouvez répondre à mon ticket s’il vous plait ? merci.
Please be advised that only the direct plugin buyers can officially activate WPBakery Page Builder with a license key. But you have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. There is no need to buy the plugin separately.
Just update Essential Grid, WPBakery and the rest of the bundled plugins following the guide: http://holy-church.ancorathemes.com/doc/#theme_update_plugin
If the issue persists, please provide your website login details in your support ticket at https://support.themerex.net/ticket/58904
Regards.
WP BAKERY FONCTIONNE PAS
Hello,
Thanks for reaching out to us!
To avoid any issues, please ensure that Essential Grid, WPBakery and all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://holy-church.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery Settings.
Regards.
I just purchased this theme and I am having some issues. WpBakery is way outdated so I updated it myself (not sourced from your files) and the Backend editor is not working because it’s conflicting with Essential Grid. Do you have a fix for this?
Additionally, Slider Revolution is not working without a license key. I am unable to update or use many of the features.
Also, I have uploaded my logo to all the places requested in the Customizer and it is still not showing in the header.
Hello,
Thank you for contacting us!
You have WPBakery Page Builder, Essential Grid and Slider Revolution included and bundled with the theme. There is no need to buy the plugins separately.
To fix the issue, please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://holy-church.ancorathemes.com/doc/#theme_update_plugin
Also, please disable Gutenberg Editor in WPBakery settings.
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I have done the above and it’s still not working, I’ll submit a ticket.
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/58223
Regards.
Bonjour, deuxiqème question SVP comment enlever le fil d’ariane dans les articles ? merci.
Hello,
Thank you for getting in touch with us!
Unfortunately, our support assistance is provided via support tickets only. Would it be possible for you to contact Our Technical Support Department at https://themerex.net/support/ ? They will be happy to assist you with your request.
Thank you!
Bonjour, le slider n’apparait pas. Quand je vais sur plugins et que j’active Revolution Slider rien ne se passe. Je l’ai fais au moins plusieurs fois sans succès, pourquoi ? merci Hello, the slider does not appear. When I go to plugins and activate Revolution Slider nothing happens. I have done it at least several times without success, why? thank you
J’ai réussi à l’activer mais il n’apparaît toujours pas. J’ai un message d’erreur.
Il me demande un numero de licence. merci pour votre aide
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Could you please provide your website details in the support ticket at https://themerex.net/support/ ? Our Tech Support team will assist you as soon as possible.
Regards.
Bonjour j’ai encore une question, dans quelle feuille de l’éditeur de thème(CSS), je peux changer READ MORE en “LIRE PLUS” et You May Also Like en “VOUS AIMEREZ AUSSI” (traduction en français). Merci beaucoup, je n’arrive pas à trouver dans les feuilles CSS avec la recherche.
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/57222 In case you have additional questions or experience any difficulties with theme customization, please provide your website details your ticket. Our Tech Support team will be glad to help you.
Regards.
je n’ai pas vu de mise à jour, je vous fais un ticket.
Hello, I want to buy this theme but I have the WordPress 5.8.2 version, does it work? Thanks
Bonjour, je veux acheter ce thème mais j’ai la version WordPress 5.8.2, est-ce que cela fonctionne ? Merci
Hello,
Thank you for choosing our theme!
Sure. The theme is fully functional with WP 5.8.2. Just update all bundled plugins with ThemeRex Updater directli in the Dashboard – http://holy-church.ancorathemes.com/doc/#theme_update_plugin and install Classic widgets plugin recommended by Wordpress team for full compatibility with 5.8
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Bonjour j’ai fait tout cela, mais je n’ai pas accès à la page de démonstration (install demo data), j”ai fait importation, mais je n’ai pas le modèle. Dans succes il n’apparait que POSTS et pas le reste (media, theme mods etc), pourquoi ? merci
J’ai réussi. Ok
Great! In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Beautiful theme, will be update?
Hello,
Thank you for your interest in our theme!
Sure. Currently, we are working on a new theme version. It is at the Testing stage and will be released in a while.
Please note that the template includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://holy-church.ancorathemes.com/doc/#theme_update_plugin
Regards.
How do I get rid of the media player button hover effect? I have html media player code but the button hover overwrites it and puts the button hover effect over the media player so I can only hear audio and not see any video because it is showing the button mouseover hover and won’t get rid of it. How do I stop the button hover effect for media players?
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
Sorry I am new to WP. By default the frontpage is set to be Home 4, I cannot find how to change it to be Home 2 by default. Thanks in advance.
Hello,
Thank you for choosing our theme!
To change the homepage to Home 2 please navigate to Settings->Reading – https://prnt.sc/14id6m1
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Another day to ask for help for what I paid for, I cannot edit pages with wp bakery for the Holy Church theme. Please, you guys should at least respond to my multiple messages. It is not nice at all. I have submitted multiple tickets and yet no response.
I don’t know why it is that difficult to use your theme but it is not cool at all! Please, kindly look into this. I cannot use wp bakery to edit elements. I have done the necessary updates and settings. Please, kindly help!
Please, I cannot edit my theme with WP Bakery, when I try to edit, nothing showing. Please, help. Please assist me, I have done all necessary updates. Please, help! It is really frustrating
Please, I cannot edit my pages with WP Bakery, when I try to edit, nothing showing. Please, help. Please assist me, I have done all necessary updates. Please, help! It is really frustrating
