Hi there,

We are sorry for this misunderstanding, you were mistakenly sent and answer that is not relevant to your questions. We sincerely apologies.

The logo does not need to be a specific size, however it is possible that the logo is updated on the page it self. So please check the page settings for Logo as if this is set, it will overwrite the global options.

Anyway, if you need assistance with this, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Thanks so much! That worked!

Hi there,

Glad to hear this and sorry about the wrong answer previously, we have requested it to be removed.

Thanks.

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Hi there,

If you wish to install the new version of the plugin manually, you can submit a ticket at our Help Center, or contact us through this email, just include your purchase code in the email, and our agends will send you the latest version. Also, we would appriciate it if you can contact our suport team so they can investigate this furthere, as we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions.

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Thanks. How do you make the white bar go away on mobile as well?

And to ensure the hamburger menu is whit against a dark background.

Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

  Support    Elated Portfolio part of   Qode Interactive

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hello,

Thank you for reaching us!

Please submit a ticket to our Help Center and include your website URL and one of our support agents will investigate this further.

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Hello,

Yes, you can import the sliders, take a look at this article for more info.

If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Its ok I find where

Hello,

Thank you for reaching us!

We’re glad to hear you managed to resolve this.

If you have additional questions, please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

Thank you for reaching us!

This update was for adding the GPL license (please see screenshot) and it didn’t affect theme files.

You should know that you can always turn to our support team and you are more than welcome to submit a request to our Help Center and our support team will be happy to help.

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Hello,

Thank you for taking an interest!

You can read more about what does item support cover in this article.

For more info about translation see this link, and in case you want to create a multi-language website, take a look here.

Let us know if you have additional questions!

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Hi there,

It is hard to determine what is causing an issue without accesing your site, so we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

  Support    Elated Portfolio part of   Qode Interactive

Hello,

Thank you for reaching us!

Please take a look at this article on what to do when Instagram is connected but not displaying, as well as this article.

If you need further help with this, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, explain in more detail what you would like to achieve, include your website URL, and one of our support agents will check this and assist you.

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Hi there,

Thanks for taking an interest!

Please feel free to read our article about it here.

Do let us know if you have any additional questions.

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Thank you!!

Hi there,

You’re welcome, we are here if you have any additional questions!

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Hi there,

Thank you for reaching us! We are glad that you like our theme.

This can be achieved with custom css. Please try adding custom css below to Appearance -> Customize -> Additional CSS:

@media only screen and (max-width: 1000px) {
    .eltdf-portfolio-single-holder.eltdf-ps-small-masonry-layout .eltdf-grid-row {
        display: -webkit-flex !important;
        display: flex !important;
        -ms-flex-direction: column-reverse;
        -webkit-flex-direction: column-reverse;
        flex-direction: column-reverse;
    }
}

This css will effect only the “small masonry” portfolio layout so please let us know if you need this for other layouts.

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That worked! Thank you so much. Outstanding theme with clearly outstanding support too. 5 stars

You’re welcome, glad that we could help!

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Hi there,

Thank you for reaching us,

If you’re experiencing “Please wait” error during the registration of theme, please follow the instructions from this article.

If you still can’t register theme, please submit a ticket to our Help Center and include your website URL, purchase code and one of our support agents will assist you.

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Also when i try to edit it using elementor, everything looks like one big text section.

They should all be laid out in it’s own section to be edited.

PLEASE HELP ASAP

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Also since it is a bit hard to tell from here what might be the cause, you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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