Discussion on Native - Stylish Multi-Purpose Creative WP Theme

Discussion on Native - Stylish Multi-Purpose Creative WP Theme

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Hi!

The demo importer doesn’t work (ajax-admin problem 400 bad request). I tried to import the demo via the WP importer. I uploaded and imported three content.xml: Home, Pages, and Layout ONE. + Imported the Layout One’s theme_options through the Nativ settings page. The result is a mess. I can’t find layout one’s home page (or any other homepage layout). The main menu is not imported, etc…

PLease let me know what should I do. It would be good to fix the Demo Importer, but no idea how to do it.

Thanks in advance!

We are located in Ukraine so we are no able to provide support in time because of the war of Russia against our country, sorry for inconvenience. We’ll provide the support as soon as we can. Please submit a ticket here: http://nativewptheme.net/support/support-ticket.
Best regards,
DFD team.

Hi in my customer’s website the header overlaps the page content for 1 second then it fixes (Chrome), and in Firefox the overlap keeps… Any idea how? This is the website you can check https://www.ilquinto.net/ PS. I do have a license but not with this account

Hello RendalIIN!
We are located in Ukraine so we are no able to provide support in time because of the war of Russia against our country, sorry for inconvenience. We’ll provide the support as soon as we can. Please submit a ticket here: http://nativewptheme.net/support/support-ticket.
Best regards,
DFD team.

Hi guys I fully understand and I am so sorry for the situation. God bless you!

Thanks for your support. We’ll do our best to provide you with the solution ASAP

Hello I have several installations of the native template and I am missing one thing. When I add an image from a post it doesn’t allow me to add the ALT attribute. It’s a mistake? can it be corrected

Hello Leitmotivmedia!
We are located in Ukraine so we are no able to provide support in time because of the war of Russia against our country, sorry for inconvenience. We’ll provide the support as soon as we can. Please submit a ticket here: https://rnbtheme.com/documentation/support-ticket.
Best regards,
DFD team.

WPBakery broke on a site I manage. It was developed by someone else, so I purchased the theme so I could update it. WPbakery is still not working after the update. I’ve updated all the plugins, disabled them, re-saved the roles. Have you pushed out the latest version of WPBakery and the associated credentials in the latest update? (1.5.8). I’m starting to get a bit frustrated.

Hello Clawver!

Please send us a ticket here https://nativewptheme.net/support/support-ticket.

Best regards, DFD Support Team

Ребята, после обновления на 1.5.8 получил белый экран. Вордпресс 5.9, php 7.4. Проблема именно в теме, потому что отключение плагинов не помогает, а с любой другой темой сайт работает. В саппорт не могу написать – нет сейчас возможности продлить доступ.

Hello Geer_anton!

There is no restriction to contact the support team, please send us a ticket here https://nativewptheme.net/support/support-ticket.

Best regards,
DFD Support Team

Hi, quick question, is the theme fully compatible with WP 5.9, can I go ahead and upgrade? Just wanted to ask before I mess something up… thanks a lot in advance!

Hello Georgeroth!

The theme is fully compatible with the latest Wordpress.

Best regards, DFD Support Team

Perfect, thanks!

Glad to help.

Best regards,
DFD Support Team

Hello, i have problems with the import demo, the demo importer but it does not work, so i import demo from the Tools/Run importer, but the template: -https://nativewptheme.net/forty-three/ -https://nativewptheme.net/forty-four/ -https://nativewptheme.net/forty-five/ -https://nativewptheme.net/forty-six/

they are not in the import folder of the mainfiles. Please could you give me to install them. Thank you!!

Hello LeaRoque!

Could you please, submit a ticket here?

Best regards,
DFD Support Team

Hi, downloaded the theme onto my website and when I click to install a demo it comes up with ‘Sorry, you are not allowed to access this page.’ and doesn’t load any further. What do I need to do to stop this so I can install a demo?

Hello Amicoitservices!

Make sure you have activated the theme with the purchase code and installed required plugins.

In case you need our assistance or more details, please, submit a ticket here.

Please do not forget to extend the support, check https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
DFD Support Team

Hi, in the updated theme I just installed on a project, the theme options section is showing up as broken

PLease let me know how to get in touch with the support team.

Hello Sajutp!

Please get in touch with us via Envato contact form https://themeforest.net/user/dfdevelopment#contact and clarify the purchase code, link to the site, and WP, FTP access details.

Best regards,
DFD Support Team

Hi there, after a long time from the purchase, I decided to use this theme. So I’m trying to import the demo 52_forty-four, but it is not contained into the “import“ folder nor I’m able to download it directly from Native > Theme Options > Demo Importer (it seems not to respond to the request command). So, how can I install the 52_forty-four demo (Cryptocurrency, just to be clear)? Thank you very much.

Hello Awi70!

Please get in touch with us via Envato contact form https://themeforest.net/user/dfdevelopment#contact we’ll provide you with the requested demo.

Best regards,
DFD Support Team

Hi,

I built a page without importing any demo. can i enable the one page scroll options to it?

Hello Sajutp!

Please check https://nativewptheme.net/support/post-types/single-page-creation > Page attributes > Template.

Best regards,
DFD Support Team

At header 3 if the word in the left menu is long. then the logo is displaced from their center.

Hello David123456!

Could you please, submit a ticket here? Please clarify the link to the site and WP access details for checking.

Best regards,
DFD Support Team

Hi there. Just purchased the Native theme and added a Child Theme for it. Wondering how to upload the dummy data from the demos so we can work with them. Thank you!

Hello Armiaa3!

Please check the following article https://nativewptheme.net/support/first-steps/demo-content.

In case you need any help or information needed, please, get in touch with us via < a href=”https://nativewptheme.net/support/support-ticket”>ticket.

Best regards,
DFD Support Team

Good day,

I would like to buy your them for second time.

But on your web you promo price 39 dolars but on envato there is 49.

Please could you send me some coupon or something?

Thank you.

Hello JanckaP!

Thank you so much for your attention to our theme and for contacting us! There was a discount campaign previously, at the moment there is no sale planned. Please clarify where have you found the 39 dollars price.

Themeforest doesn’t allow any coupons and being an exclusive author we cannot sell it out of the market.

Best regards,
DFD Support Team

Hello, it is not very that you declare on web this price and when I m interested in it is not possible give me this price.. I have screenshot but there is no options to put it. You could make exception because you make false information of customer.

You can clarify the link to the page you are referring to as on the promo page https://nativewptheme.net/ we have $49 as well as on ThemeForest page. You can also email us the screenshot as an addition to one of your tickets, we’ll recheck it.

Best regards,
DFD Support Team

hello, I have purchased the license and can’t find forty_three(abadon business tool) in the download package, and this theme is what we really need. My email address is 2008wangtao@gmail.com, please send me this theme

Hello 2008wangtao!

Please get in touch with our team via https://nativewptheme.net/support/support-ticket.

Best regards,
DFD Support Team

Latest DFD extensions plugin will not install. I am running latest PHP version. Tried numerous times still fails, has caused site to look and absolute mess!

This is the error I am getting after clicking on the update from 1.5.2 to 1.5.8

Downloading update from http://dfd.name/check-native/plugins.php?plugin=dfd-extensions&code=…

Unpacking the update…

Installing the latest version…

The package could not be installed. The package contains no files.

Plugin update failed.

Plugin not activated. A higher version of DFD Extensions is needed for this theme. Please update the plugin.

Fixed. For some reason the theme had lost my purchase code. I added it back and it downloaded the latest plugin. So if you are having the same issue double check your purchase code. Make sure its there.

Hello Naturalbodz!

The theme version had no purchase code activation, it was added into version 1.5.6. So you needed to activate the theme to update the plugins.

Best regards,
DFD Support Team

Hi, I’m trying to import a demo of the template, but when I hit import on one of the demos it does nothing and doesn’t import it, do you know what the problem is?

Thank you very much!

Hello Gimawari!

Please make sure the server configurations are as high as required. We can also recommend you to try to import with the help if the Wordpress Importer. Please check this article.

In case you need our assistance or more details, please, submit a ticket here.

Best regards,
DFD Support Team

Hi, the template importer was not working, but I was able to fix it by following the instructions in the link you gave me.

Thank you very much :)

Thank you for the feedback.

Best regards,
DFD Support Team

Hi, Is it possible to install all demos and elements with Elementor ?

Hello Dr_Quality!

We are currently working on it. We have added the compatibility and working on creating demos with Elementor.

Best regards,
DFD Support Team

Hi, I updated today to v1.5.7 and post this update mobile header is broken down. I have 4 logos showing in mobile view. Appreciate your urgent feedback my website is live and cannot take it to maintenance mode

Hello B-kreative!

We have no usch issue at our end. Please submit a ticket here? Please clarify the link to the site and WP, FTP access details for checking.

Best regards,
DFD Support Team

ticket submitted thanks

We have got your request.

Best regards,
DFD Support Team

Hi! i wirte you a month ago, i just updated the new version 1.5.7 and the entire site goes crazy, widgets and everything are missing, and does not let me activate ti! i also update to the last version of wordrpess! but nothing seems to work! please this is really urgent! i open a ticket with the ftp details, if you need anything else please let me know!

Hello Dlascasasb!

We have got your ticket and get back to you as soon as possible.

Best regards, DFD Support Team

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