39377 comments found.
HELP MY!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello dear AVADA team! I ran into a huge problem! Suddenly, the theme began to require registration! When I paste the code, I get a warning that my purchase code is allegedly already being used on another domain!!! I have only one site and one domain which is 7 years old!!! What should I do???
I beg you so much please help me!!!
Hi there
Please DO NOT post your purchase code in a public comments area.
You can log into your support account, navigate to the “Purchase Code” tab and deregister the sub-domains/domains there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Please see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thank you, MB
Thanks a lot! Everything worked out!!! Now please tell me how to update the theme to the latest version??? I have 7.3.
How do I update a theme to the latest version? Tell me please! I can not! There is no button to click and update!
Hi,
These are our detailed and comprehensive update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you. – Abbas
Hi. After updating the WooCommerce with the icon in the Avada Plugings and Addons section. The web get blank and cant acces to WP anymore. Any idea about what happened?
Hello @ManoloSoler
Updating the theme or plugin shouldn’t cause such issues for you at all, with this being the case it could be due to the plugin or theme files were not properly transferred so what you need to do in this case is login via FTP, rename the plugin(s) folder and then simply install the plugin again after removing it.
If however you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello. For the record and in case it happens to another user. It happened to me on two different websites with different hosts and left all the pages blank. One of them “recovered” the next day. The other I had to restore from backup
Hi,
This is most likely specific to your installation/setup. If you’re still seeing issues with this, please send in a ticket and we can investigate this further for you.
Thank you. – Abbas
also there are some deprecated jquery /wp-content/themes/Avada-Child-Theme/assets/js/xxx.js wp-content/themes/Avada-Child-Theme/assets/js/xxx..js
Hello @rachrach
You will have to check your Child theme files in this case, please make sure that you are not using an outdated child theme here, if however the issue persists please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
The Builder doesn’t load well. I cannot use it
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi i have just updated mu WP and now your theme does not work. Getting a lot of erro. Could you help please?
Hi,
Do you have a child theme active by any chance? Temporarily switch to parent theme / disable extra plugins to see if you notice a difference.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Visual editor of Avada seems incompatible with new version of wordpress as in backend editor shows font and what ever you write in white colour so you can’t see what you are editing or writing.
Hi,
Do you see any errors in the browser console? That might be due to an issue with your installation.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello,
I have the AVADA license for several domain names and I have a problem with one of them. I have version 7.3.1 and I cannot update to the current version, version 7.6.1. Indeed, it gives me the following error message:
Warning: unlink(/home/clients/d83749123afc5a78c95e95587561e5f8/tmp/61e977c1344b8-0eri7B.tmp): No such file or directory in /home/clients/d83749123afc5a78c95e95587561e5f8/creation-site/wp-admin/includes/class-wp-upgrader.php on line 332
Warning: set_time_limit() has been disabled for security reasons in /home/clients/d83749123afc5a78c95e95587561e5f8/creation-site/wp-admin/includes/class-wp-upgrader.php on line 471
An error occurred while updating Avada: The archive could not be installed. This package does not contain any files.
I’ve had this problem for a while now and I wish I could fix it for good. Can you help me.
Sincerely.
Hi,
We’d like to take a look at your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, what the font used in Classic shop demo?
Hello @tamq
We are using Montessrat and Karla in our headings and body font, you can also simply inspect the element and then see what font is being used, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, i want to showing “mobile menu” and “main menu” both in header. How can i add this both menu on header?
Hello @SudiptoMahmud
You have to put two different menu elements in header and then set the visibility for both of them to large screen, there should be no additional steps required for this at all, if you need further assistance with this, please open a support ticket and our team will assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi. How do i disable autocomplete for search?
Hello @jdice
There is no auto complete feature for search, this could be due to the fact that you have live search enabled and its getting the post title name depending on your word count which you can change from Avada > Global Options > Search tab, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, would you please reset my license, I’m using it on the same website, once I reinstalled wordpress, the theme stopped working. thanks
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another installation).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Why does the Heading text on the Avada Sliders shrink to invisible when viewed on mobile? There are no mobile settings for the sliders. See here, how we have very large headlines on the slider that do not appear on mobile. https://epicenteradvertising.com/
Hi
This can be due to responsive Typography settings in the slider. Can you please edit the slider (not slides) and check for responsive Typography values
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
The latest release has a terrible redesign of the color picker on most fields. If you already own licenses, beware! The custom color palette is missing from most fields and you’re back to manually entering color numbers. Not an improvement. 
Hi,
If you’re seeing issues with this, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get assist you further.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I have now updated to Avada 7.6.1 and WooCommerce 6.1, I get error: Avada/woocommerce/emails/customer-new-account.php is outdated.
Hi,
This shouldn’t be an issue after the v7.6.1 release. Did you drag and drop files to the old Avada folder for the update by any chance?
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
after updating to the latest version of the theme, the builder do not load, I receve this error SyntaxError: expected expression, got ‘&’.
How can i fix this?
Hello @comma3
Definitely a broken update or some other global options that is causing this issue, there is no issue with the update itself, we suggest you to please redo the update again and if the issue persists please open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
How can I transfer the licence purchase code to my production website?
Hello @dterzic
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
So in your case, simply unregister it from your support account and then register the purchase code again to your product website 
Thanks
-Ammar
Nothing works with AVADA these days; today, after the update, the site is stuck on the https://www.infohas.ma/ maintenance page.
Hello @rachrach
This simply means that your update did not go thru properly, you will have to check the maintenance mode and script inside your FTP folder and check why its forcing this, also your comment has been flagged as it contained external links but here is your original comment => https://share.getcloudapp.com/d5uNPXm7
If you need further assistance with this, please open the support ticket and our team will assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Is it possible to embebed in a page, the grid with a list of entries that were captured in the avada form? i ask, before renew my support, if there is a yes, then i will renew to know how to do that. Thanks in advanced.
Hi,
Currently we only have an option to disable the submitted entries in a backend admin area page for each form or send the entries to an email inbox.
For displaying the entries on a page some level of customization will be involved which is not something we’re able to assist with as theme support.
Thank you. – Abbas
Hello,
I have noticed that, on my posts page, none of the post titles are clickable to the individual post. Is there a setting somewhere that could change that?
Thank you! Op
Hi,
We’d need to take a look at your setup for this as it’ll depend on the setup.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I’m trying to Use FORM under STUDIO but it’s not working properly, when I click AVADAR LIFE, it takes me straight to my homepage instead of the FORM page. I tried to create a ticket under support because I still have support left but it says “Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.)
Hi,
You support seems active.
Please log out of our support area and then log back in and you should be able to create a ticket.
If there are still issues, you can reach us via the form on this page: http://bit.ly/2NJoU51
Thank you. – Abbas
I’ve followed all your advice still I cant open a ticket, I really have a time frame for this pls. Thanks
Hi
If you do have any issues in opening a ticket then please reach us out on our email ID here and please share details of your issue. Our team will get back to you shortly
We look forward to helping you!
Thank you, Shaminder
I’ve sent an email since yesterday via the link you provided on the above comment but I’ve not received any response.
Hello @triumph06
Can you please send another email and also send an email here => http://bit.ly/2NJoU51
Thanks
-Ammar
I.ve tried to send the note several time via the above link, here is the error “There was an error trying to send your message. Please try again later.
Hi there
I can confirm that our support is active > https://d.pr/i/0LqqPq – please log out of the account, purge your browser cache and then log back in.
Thank you, MB
