1222 comments found.
I tried to send this message through a ticket but it asks for a security code and an order ID that I can’t find. The thing is that I bought this eMarket theme a few days ago and I’ve been doing some tests to understand the operation and design of this theme but I’ve noticed that the Demo Import doesn’t work correctly, many times it fails and other times it downloads with errors or is incomplete, The other thing is that I need to activate the Elementor Pro license and update JetSmartFilters, thanks for your attention, I hope you can help me with this.
Dear Sir,
For your issues, we need to check your site.
Please submit a ticket here: https://support.wpthemego.com
Choose the ThemeForest Department and use your purchase code to submit a ticket: https://www.awesomescreenshot.com/image/22883949?key=61626740c483e3b58215f270e1b0925d
And provide us with your site information (URL, admin, FTP,..).
Our team will check and help you.
We’re so sorry for your inconvenience!
Thanks!
Hi please can you tell us about the demo theme for this mobile layout https://demo.wpthemego.com/themes/sw_emarket_mobile3/
Which theme demo needs to install for this new mobile layout https://demo.wpthemego.com/themes/sw_emarket_mobile3/
Dear Sir,
Mobile layout 3 is included in our theme package. After you install our theme, you can choose the mobile layouts in theme options.
Thanks!
Hi, I’m interested in your theme. I have following questions.. 1) theme support multi login like customer, vendor or admin ? 2) theme support direct send total order price commission amount to vendor account ?
Dear Sir,
Our answers are following:
1 – You can refer to the WordPress User Roles here: https://wordpress.org/support/article/roles-and-capabilities/ The vendor account is available if you install a vendor plugin.
2 – With most of the vendor plugins, you can set the commission for the marketplace owner.
Our theme is fully compatible with some popular Vendor Plugins: Dokan, WC Vendor, WCFM, WC Marketplace. The free version of these plugins are available on wordpress.org
If you want to use more features, you need to purchase the pro version.
You can get more details about these plugins on owner sites.
We don’t provide these plugins in our theme package.
If you have any questions, do not hesitate to contact us.
Thanks!
Dear Sir,
Please submit a ticket here: https://support.wpthemego.com
And provide us with your site information and the name of the layout which you want.
Our team will check and help you install the layout.
Thanks!
I’ve tried all the codes received, order id error – https://prnt.sc/26q4ohd
Dear Sir,
We’re sorry for your inconvenience!
You need to choose the ThemeForest Department and use your purchase code: http://prntscr.com/26qfeo0
Thanks!
MY EXPERIENCE WITH THIS THEME: I try to install the theme and it is almost impossible, it is broken, and the templates are not installed as they appear in the example. I ask for help from the technical service, which in high priority takes more than 24 hours to answer. They tell me to download the theme from another website, to which they give me access, then they already recognize that the ENVATO one does not work. But anyway the new one doesn’t work properly either. After several requests, they install the theme for me, but the theme they install weighs more than 1GB, YES, YES, MORE THAN 1GB. And it’s super slow, the web takes more than 30 seconds to load, INCREDIBLE!!!!. I, and two other programmers, were trying to improve it and we considered it impossible. I decided to remove the web, and reinstall one of the two backups I made. Both copies tell me they are defective.
Now I have asked them to please install the theme for me, but remove everything that is not necessary, and do not weigh more than 1GB. Their answer is that if I want them to install it for me, I have to PAY THEM MORE MONEY. That is to say that I have bought a theme that does not work, the installation weighs more than 1GB, and the web takes more than 30 seconds to load. AND THEY WANT MORE MONEY.
Dear Sir,
We are so sorry for your inconvenience!
As We replied in your ticket, We helped you install and configure your site. But you deleted the theme and data. So We can’t check your issues with the performance, site size or others. If you want us to re-install and configure your site, you need to pay extra.
Please note that our support service does not cover site installation and configuration. We are only committed to supporting you with problems arising from our theme during use. However, we did assist you with a one-time setup to show our goodwill to our customers.
About the “more than 1GB site”, we need to check your issue and will give you a clear answer for it if we find any anomalies. We have never received any reports from our customers about the same problem with you. So we are not sure that this problem is from our theme.
You should have reported the problem to us as soon as possible and not removed the theme and data. We could have helped you more with this problem.
In your ticket, our team also recommended you to check with your Server provider because your server response time is a serious issue like reported in this screenshot: https://prnt.sc/269lj4t .
If you get any problems while using our theme, you can provide us with details about your issues, we will support you.
We’re so sorry for your inconvenience! And We really want to work with you to solve your problem together.
I hope you understand.
Thank you!
I had to delete the site because it is no longer possible to work with it.
In the tickets I sent you, I attached images of everything I told you about.
The site is over 1GB, https://prnt.sc/26m9md7
According to GTMEtrix, the site takes more than 2 minutes to load, https://prnt.sc/26m9n0r
Look at the images attached, and do not say you do not know anything, because you installed it.
What could I do with a place like this? DELETE it, because it was worthless.
As for hosting, don’t make it an excuse, since I have more websites installed, and I don’t have any problems.
I was sending them tickets, telling them these problems, and you did not solve anything for me.
Currently, I have re-installed the web, “occupies 657 MB”, except for mobile mode, because it does not appear in the installation package. “Another bug on the subject.
They have access to hosting, because I have given them all the data, if they want they can solve it.
But if they don’t want to, he has already asked them on several occasions, to give me the money back.
All the best.
Hello, 24 hours have passed, and they have not answered me. Please reply to messages
Dear Sir,
We’re sorry for the late reply!
We’re in the Lunar New Year Celebration now, so it takes some delay in support. We’re so sorry for that.
Your screenshots are not enough information to check the issue. You can get more details about the issues with your site and the suggestion from GMetrix. You also get a large size if pack your site including the installation package or something else. It was better if you let us check your issues before.
You can see the screenshot which we sent you. It shows the response time from your server at the top of the risk list. So we recommended you check with your hosting.
The mobile layout is included in our theme package. You can enable it in the Theme Options or contact our support team for help.
I have notified our technical support team about your ticket. We will check and reply to you as soon as possible.
We’re so sorry for your inconvenience!
Thanks!
Honestly, I am already tired of your lies, since you do not solve anything, you are only asking me for more money to solve a problem that you have created (the theme was installed by you, and it weighed more than 1GB).
The theme is super slow, from the beginning I sent you screenshots, and you did nothing.
Even the demo you post on envato is super slow.
I repeat, the hosting is correct, I have 4 more websites in this hosting, and they do not give me any problem.
Mobile design, yes, I’ve seen it, but it doesn’t work.
As for the tech support team, it’s horrible, I’ve been waiting for a response for over 54 hours. The last two answers were to ask me for more money, to solve a problem that is yours.
Do not say that you cannot see the problems that I have on the web, because you have the access data to the site for more than 5 weeks.
We are three people trying to make this topic work, but we see it as impossible.
What I ask is the return of the money, and you stay with the issue, I DON’T WANT IT.
PLEASE GIVE ME MY MONEY BACK.
More than 72 hours and no response from technical support to my queries. Again I ask you to please answer my questions. Now I have gone to the request for the return of the money, but they do not respond, neither to the questions from 72 hours ago, nor to my request for a return of the money.
Dear Sir,
We’re in the Lunar New Year Celebration now, so it takes some delay in support. We’re sorry for the late reply!
About your issues, we make some clear notes below:
- We have provided you with the quickstart package. This package is not included in the theme package because of the large size. We notify about it in our document.
- Our team helped you install the theme and import data. We also suggested you some solutions for optimizing your site. Then you deleted your site and data.
- You reported to us issues about the size of your site and your site speed after you deleted your site. And we couldn’t check your site or help you in this case.
- We rejected your request to install your site one more time for free because it is not a service included in the theme you purchased. And we support installing free for the first time only. You need to pay for this service.
- Your last request is about a customization job. It needs some analysing from our developer. But we are in the Lunar New Year Celebration now, so we can’t reply to you about the time and price for this job right now. Our team will come back to work next Monday. So we will reply to you about this job next week.
We’re so sorry for your inconvenience!
Thanks!
very nice themes, but too(ooo) slowly… This demo have not optimization..
Dear sir,
Thanks for your interesting in our product!
Our demo includes over 40 homepage layouts, and each layout contains lots of sample products which cause the slow down on the demo. When you use this theme for your website, you will not need to use all sample data such as our demo.
Besides, we are working on optimizing our theme and the demo in order to make it faster, more convenient for users. The update will be completed soon.
Thanks!
Hey, why are you guys not replying to me huh?
Dear Sir,
Please check your ticket.
Our team replied to your ticket.
Thanks!
It does not belong that every time an updater encounters problems I want in Mobile to stay in Elementor design on product pages and product archive as it was before please keep replying to me in the ticket 10352
Dear Sir,
Our team replied to your ticket.
Please check it.
THanks!
Thank you I’m waiting for another answer
Dear Sir,
Our team is checking it and will reply you soon when it’s done.
Thanks!
it’s been 5 days now i’m not getting any reply from support. the agent left the ticket on midway Ticket: #10935
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
Do i need the wcfm marketplace pro version to make it work. I tried it with the free version. And when i want to go to settings of wcfm it redirects me to the 404 page
dear Sir,
We’re sorry for the late reply!
Please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you soon.
Thanks!
hello, I sent a ticket to support, asking to activate the Elementor. I didn’t get an answer and today I went to see the ticket it just disappeared, it was deleted.
Dear Sir,
We check and do not find any ticket with your user. Did you submit a ticket on our System: https://support.wpthemego.com ?
If not, please re-submit a ticket on this system, we will check and reply to you soon.
If you get a problem submitting a ticket, you can contact us via email: contact@wpthemego.com
Thanks!
I installed but attributes selection (color and size selection) are not working at checkout
Dear Sir,
On the checkout page, you can view the product information which you have added to cart only. You can not change the attributes selection here. If you want to change your chosen, you need to back to the product detail page.
If you need further assistance, please submit a ticket here: https://support.wpthemego.com
Our team will help you soon.
Thanks!
Hi,
I would be interested in buying the wordpress e market theme and using the printing store import. I was looking at the demo and noticed 2 bugs: 1) The peoduct page on mobile is broken, it basically shows the header and the rest of the page is grey(tested on Android/Chrome latest version) https://demo.wpthemego.com/themes/sw_emarket/layout22/product/cute-google-pixel-4xl-case/2) If i try to customize a product(for example a t shirt) it opens up the customisation page but the product image is missing so i am basically adding customizations on a transparent background(chrome macos and windows latest version) . Also the mobile preview is totally broken on this page as well.
https://demo.wpthemego.com/themes/sw_emarket/layout22/product/t-shirts/?pd_enableAlso in case this 2 issues would be resolved, would the product editor have an option that would allow an user to uplod it’s own images in order to customize a t-shirt/mug for example? (in the demo that option seems to not be present)
Thank you Best regards
Dear Sir,
Our team replied to your email.
Please check it.
We have resolved the issues.
For the image uploading feature, you need to use the pro version of this plugin: Product Designer. We don’t provide this plugin version.
If you have more questions, do not hesitate to contact us.
Thanks!
Hi. I just upgraded eMarket theme from 4.9.0 version using Envate Market plugin but it upgraded just to 5.1.0 version. 5.1.0 was released in september/21, so why it is not upgraded to latest 5.4.0 version . Any advice ? Thanks
Dear Sir,
This issue is from the Envato Market Plugin. It is provided by the Envato team, so please contact the team for support. We have contacted them and the solution is updating the plugin to the latest version. Please try it.
If it’s not successful, please try to update the theme by yourself. You can refer to this guide: https://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/
For further assistance, please submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
Our team will check and help you soon.
Thanks!
Not sure what is latest version of their plugin, currently I have version 2.0.6. And I don’t know how to contact Envato support, I don’t see email where I could write.
your demo sites are lording very slow
Dear Sir,
Our demo server includes too many demo sites and data, so it’s slow.
We try to upgrade our server and re-order our demos.
We’re sorry for your inconvenience!
Thanks!
It has been three days since I sent an inquiry message, and they have not answered me. Please answer the queries.
Dear Sir,
We find that our team replied to your tickets.
Your previous post was at New Year weekend, so we replied to it as soon as we came back to work.
We’re sorry for your inconvenience!
Please follow your ticket to get our help.
Thanks!
how can I get JetSmartFilters upate?
Hello? lol
Dear Sir,
We’re sorry for the late reply!
We will include the updated version of this plugin in our theme updated package.
Please do not update this plugin yourself.
If you need more help, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will help you.
Thanks!
My JetSmartFillters still needs an update
Dear Sir,
Please submit a ticket and provide us with your site information.
Our team will update this plugin for you.
Thanks!
Do you have plans for integration with BuddyPress or another membership plugin?
Hi Hanleymedia,
Thanks for your interest in our product! We’re sorry that we do not have any plan to update this theme with BuddyPress or other membership plugin at this time.
However, our theme is compatible with BuddyPress then you can manually install it by yourself. Note: Maybe there are a few parts that are not well styled along with the theme’s style.
Thanks!
Hi, I don’t want to use the theme with multi-vendor. Only sellers will upload their own products and view their own orders. But the front-end will not appear as a multi-store. Is it possible for it to look like a standard ecommerce site?
Hi arexa,
Thanks for your interest in our product!
To have multi sellers you must have to use a multi vendor plugin. And when using multi vendor plugin, your website will show as a multi store. There is no option that your website have multi sellers but the front-end does not appear as a multi-store.
Thanks!
Hi, how do i display slider revolution on the mobile view? as you used something call ” [img_slide ids=”4873,4874,4875” autoplaySpeed=”1000” interval=”5000”] “
Question 1: how do i enable slider revolution on mobile, as i put the SR in mobile view layout, it cant be shown
Question 2: how do i change the slider ids, where i can find the ids
Please do not ask me create a new ticket at support, as my previous ticket still not receiving any replies since a week ago
Hi sauron429,
Because this ticket you was asking about the shop layout then we missed your last replies on the ticket. We’re sorry for this inconvenience! For next time, if you have a new query, please create a new ticket in order our technical team can manage your problem well.
About your questions:
1. Please go to admin => appearance => theme options => mobile layout => enable Include Jquery Revolution (https://prnt.sc/25805q6)
2. Please follow this guide to get image ID number: https://wpthemego.com/how-to-get-image-id-number-in-wordpress/ To Change the Slider image ID: Go to Pages -> Find the Mobile Layout that you want to edit -> click to Edit -> Edit Slider -> Replace your new slider image IDs.
Thanks!
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