301 comments found.
Hi, how can I disable the page loader?
Hi,
Thank you for purchasing.
You can disable the LoftLoader plugin to remove the preloader.
how do i remove: div id=”wrapper” class=” ” style=”padding-top: 295px; background-color: rgb(255, 255, 255); margin-bottom: 196px;”> from my site. it is due to the theme.
Hi,
Thank you for purchasing.
It’s default theme functionalities to calculate padding and background color from theme customizer options.
ok and how can i remove it??
It’s default theme functionalities which couldn’t be removed otherwise all theme design & layout won’t work correctly.
is there a way I can change it? how come this is just becoming an issue now?
I’ve been working with elementor and they say: “It seems like something is conflicting with theme JS. On initial load, it sets the padding to the main wrapper in HTML”. But are advising I work with the theme editor. Can you PLEASE help?
Hello,
After a long time, my client wants to add shop to his website.
I have added woocommerce and enabled “Show Cart Icon” in costumize->navigation->general but nothing happens…
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
How to add a search box to the main menu?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Thanks for answering. I just want to know where is the option to activate the little search icon in the top right of the site (like in the Demo: Home 5 – Architecturer | WordPress Theme for Interior Designer | Demo 2 (themegoods.com). Some months ago, I found it, but now I can’t. Perhaps in the last update of the theme you have deleted it. I’m just asking where this option is (if it is still in the theme). I know I can do a search box in some other way, but I rather use this option. Thank you very much. David Spence
In our demo, you can customise header using Elementor. You can also find detailed instruction about “Setting up header & navigation menu using Elementor” here https://docs.themegoods.com/docs/architecturer/header/setting-up-header-navigation-menu-using-elementor/
Hi- there is a large space under my header and before my content. Can you please assist me in removing it? Also- how do i get all of my images the same size for the slider? I need assistance and my support just expired.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
its not allowing me to submit a ticket. I’ve found the issue, I just need help solving it. the screenshot here: https://i.imgur.com/ECe0Lt5.jpg shows that the extra padding is due to the architecturer theme. Please help.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ thank you for your understanding.
Its not allowing me to submit a ticket!!!!
how do i remove: div id=”wrapper” class=” ” style=”padding-top: 295px; background-color: rgb(255, 255, 255); margin-bottom: 196px;”> from my site. it is due to the theme.
can i add portfolio as dynamic way from dashboard ?
Hi,
Thank you for your interest.
Currently you can add portfolio items using Elementor page builder which is very easy.
Hi. After the recent updates (theme + WP) I now have a white gap at the top + left and right of the hero image. https://rootpartners.co.za/ Please let me know what I can do to correct that. Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I seem to not be able to submit a ticket because my support has expired.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hi, presale question: I’m in love with the design and structure of the page you’ve created to present this theme. Do you have this design as a theme or a demo?
Hi,
Thank you for your interest.
Yes we can send design Sketch file to you once purchased.
Hi, I have a pre sale question, is it possible to have icones associated with each project category so that on this page https://themes.themegoods.com/architecturer/demo/portfolio-classic/ it show´s the project name and the icon of the category (instead on the date)?
Hi,
Thank you for your interest.
Really sorry it doesn’t support that options.
I have a license and after updating to version 3.6 my website deleted the license, without that license it does not show correctly, how can I request it?
what failed in the update? do I need to buy a new license?
Hi,
Thank you for purchasing.
Please see detailed instructions about how to register your purchase code here https://docs.themegoods.com/docs/architecturer/getting-started/register-your-purchase-using-token-key/
How can I remove ModuloBox a.k.a. Lightbox ? It creates some accessibility erros on wave.webaim.org and I cannot remove it. It is critical for me to resolve these issues
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID so I can help your further.
Hello, I created ticket 18 hours ago, can you answer my question in ticket?
Hi,
Thank you for purchasing and really for the delay during holidays and weekend.
We replied your ticket. Could you please continue there. Thank you for your patience.
Hi, This theme can change different font families by following language that was chosen? For example: English – Roboto, Thai – Kanit
and it supports Woo?
Hi,
Thank you for your interest.
Technically you can create a separated pages for each language and use Elementor to customise that specific page’s elements options ex. typography settings.
Hello, The theme is very beautiful, but is that possible to make the portfolio list as dynamic?
For example https://themes.themegoods.com/architecturer/demo/portfolio-masonry/
I must add manual one by one. It is will be very helpful if can select post to display from the post or custom post type.
Hi,
Thank you for purchasing.
Thank you very much for your valuable feedback. We will add this option to the future theme update. Thank you very much.
Hello, Can I ask you if the latest update has this filter option already?
Thank you 
Considering purchasing… but please provide the working link for the Services page on this demo…. https://themes.themegoods.com/architecturer/demo2/services
Hi,
Thank you for your interest.
We don’t have predesigned service pages for 2nd demo. You can find one from the first demo here https://themes.themegoods.com/architecturer/demo/our-services/
The link you provided is an “about us” page with a handful of dead links. I was curious to see what your “services” page.
Is it possible to add the white bar/menu at the bottom on the mobile?
Hi,
Thank you for your interest.
It would required custom code changes or using other plugin to add that part.
This is the reason I wanted to see the back-end.
Do you offer a live demo admin access?
Hi,
Thank you for your interest.
Really sorry, our backend demo is not available publicly.
I cannot activate my license the theme does not accept it, the version I have is 3.5.2
Hi,
Thank you for purchasing.
Could you please provide your purchase code and WordPress account using contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you.
t
Hello, presale question: the theme is compatible with Slider Revolution? Thanks
Hi,
Thank you for your interest.
Yes it’s compatible with Slider Revolution.
