26707 comments found.
Hi,
I am using “Fixed Advanced header” where the logo is on top center and the menu is below it centered. I am chaning the header height from the header options, but still the logo looks shrinked. Its actual size is 228px * 81px but it is being displayed as 113px * 40px.
Any idea on how i can adjust it please?
Thank you
Hello,
Please check this article – How To Upload And Set Your Logo Using The Bridge WordPress Theme.
In case you need further assistance please submit a ticket at our Help Center, include url of your site and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI, I would like to add to my site a lot of reservation of events and accommodations with payment Stripe. What plugin(s) do you advise me with the theme bridge?
Thanks
Hello,
Thank you for reaching us!
There are a lot of plugins available and it is not possible to test our theme with all of them. Our main focus is to help with built-in theme functionalities and supported plugins. We cannot give you an exact recommendation as we haven’t tested such plugins with the Bridge theme and we cannot guarantee it’s 100% functionality.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help regarding any theme related question. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, is the latest version of Bridge compatible with Wordpress 5.9? And is it also compatible with PHP 8.0?
Hello,
The theme is compatible with PHP8. We haven’t tested our theme with WP 5.9 yet.
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I see there is a new version of Bridge theme released on 22nd Jan. Is this compatible with Wordpress 5.9? It doesn’t say that it is. If not, what is the timeline for 5.9 compatiblity?
Hi there,
We have not added the compatibility for 5.9 within our changelog however the theme will work without any issues on the latest version for WP.
If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hi, I updated the theme with Envato Market Plugin yesterday and my website’s home page’s some parts crashed.
And when I wanted to write to support to request help, seems like my support expired, which is normal because I purchased this theme some time ago.
But because of the theme’s update problem why I need to pay again? There must be a new way to easily turn back to older version of theme, or something like that.
This is my personal blog’s theme, not making money on it to pay every 6 months for every problem on updates.
I need an answer for this homepage’s some parts crashed and updated version of theme. How to fix this?
Thanks
Hello,
Thank you for reaching us!
When updating theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins, and please don’t skip ’ 10:34 – One final step after updating the Bridge theme’ part of the video.It is also important that you also update Bridge Core plugin to the latest version. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
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Hi Qode,
Yes, updating the theme’s Core Plugin helped the back to normal big part. But bottom of the home page I was using 2 boxes with 2 elements, they are gone. Their headings are there but elements are gone. And I don’t remember which elements I was using. I will figure it out trying some of them. So, updating the theme really can cause some customization lost. Yes, I watched the video you told me, and saved the Qode Options but it didn’t changed anything. Anyway…
And one last question. My blog is a 2 language blog, and after a discussion with your support team while creating the blog last year, I was uploaded the theme to a subdomain too, for the other language. Because it needs to be its own home page too. And now I think after your new updates, without registration code on both, I can’t use? Only I can use on the main site, but not for the other language one? I mean with the same registration code? Because, I did updated that language theme and plugins too, but it’s crashed even more than the main site. But if I register the code it looks normal.
Thanks for your time and support
Hi,
Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server. Please contact us through this email, include your purchase code, urls of your main domain and subdomain and our support agents will assist you to add your subdomain as related domain and also check the homepage.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok, I just sent a message. Thanks.
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Hey thanks, now everything working properly.
- If anybody reading this have similar problem to losing some elements on the homepage, I found these on ‘edit history’ on the page.
- I was updated my WordPress to 5.9, so at least for my version of Bridge theme is working smoothly with it, as I can see for now.
Thanks again for your support Qode.
Hi there,
Glad to hear that this is resolved! 
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The Slider for Cloud 433 is not available in the demo? where to find it>?
Hello,
If you imported demo content and the sliders are missing, please note that they need to be imported separately. See one-click import → Bonus tips.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I’ve noticed that the “Skin Care” demo that is being imported is different than the one shown here https://bridge360.qodeinteractive.com/. Why’s that please?
Thank you
Hi there,
Thank you for reaching us!
When the demo is imported it is important to navigate to Qode Options -> General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file with options set for that particular demo.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! In Initial Width of Content Default 1100px, Is there a way to have custom width – like 800px? Tanks!
Hi there,
Thank you for reaching us!
Such an option, unfortunately, does not exist within the theme, however it can be set with custom css.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I don’t understand why you tell me to open a request to the support team to tell me that you are not going to help me. I’ve bought your Bridge theme several times, but I’ll think twice before buying it again or recommending it for support. Thank you.
Hi there,
Please understand that to set the initial content width which is 1100px by default cannot be changed within our theme options. It can be but only to be wider, and if you wish to have it the other way around you will either need to edit the theme files or use some custom CSS.
You can read more about what is included within theme support here.
If you turn to our team for advice on how to set this up with custom CSS they might be able to help you with this. So please do that.
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Hello, Today I tried to activate the theme, on my domain. When I try system doesn’t allow me, reason, (used purchase code in another domain). I don’t have another domain where I use the purchase code. Please help with this, or give me another purchase code on how can I make completely update the theme.
Hi there,
In case you’ve used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.
If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will deregister your purchase code.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My mistake, it is there just not updating automatically like it usually does… you have to do it manually
All good
We are glad that you’ve managed to resolve this.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I,d like to know why the thumbnails are blurred in this custom single project: https://21.studiotransparente.com/?portfolio_page=11
Thanks!!
Hi there,
Please navigate to Settings > Media and try adjusting “Thumbnail size” (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! Now it,s working perfectly…Thanks!
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Hi , I’m not able to registeration using the Purchase code as it’s keeps on loading and Shows Please wait for 10mints. I have generated the support ticket but no one is responding.
Hello,
We’ve checked and we see that your ticket has now been updated with a response. In case you need further assistance please continue the conversation with our support team at Help Center. They will gladly help you to set up your website within our theme. Please note that the usual response time on our Help Center is around 24 hours. Thank you for understanding.
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Hi, is there any social sharing in the individual products ? i am not seeing this in any of your demos ? tks
Hi there,
Thank you for taking an interest!
You can enable social share on product items, take a look at the option here.
For more info about theme options, feel free to check theme docs, and if you have additional questions, let us know!
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I am having trouble loading images with my Bridge sites (several of them). Just starting happening in last week. When the page loads, you get broken image icon for logos and menu icons, and slider will not load, if you refresh, the page loads fine. If you go to another browser or incognito, it doesn’t load again. Any idea why this is happening?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi QODE team! I’ve a doubt about the licence: what happen if I’ve a website and I delete by a mistake this site without deactivate my licence… Are there any form to unlink the licence to reuse it? Do you have a panel to deactive it?
Hi there,
Thank you for writing in!
You can now easily deregister your purchase code via our Help Center by following instructions from this article: Deregister Qode Interactive themes via the Help Center
And you should know that you can always reach our support team and they will be happy to help you with code deregistration.
Do let us know if you have more questions!
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Tried the whole day, something that may be very simple to answer; I simply want to add what ever Element (i.e. Pricing Table) with exactly the same layout as in the demo; how does it work? When I add a “Pricing Table” in elementor, I end up having to rebuild the demo designs…
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will help you with this.
Support
Video Tutorials
Qode
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Hello, I,m making a website..In portfolio single page i,ve choosen gallery tipe in square proportions and the vertical images appears like verticlas not square…the same with horizontals
Hello,
Thank you for writing in!
As we don’t have enough information in order to help you, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will take a closer look.
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Is it possible to have this demo: https://bridge315.qodeinteractive.com/ using WPBAKERY?
Hello,
Thank you for writing in!
Book Store demo is created using the Elementor page builder, and native import method comes with Elementor, so when you run the import tool you will get Elementor content, however, you can switch to WPBakery and use it instead, all the same shortcodes are included but you will need to build your content from scratch since Elementor and WPBakery are not interchangeable page builders.
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Hello, I have a bridge theme license which is not in use for a long time. Is it possible to reset the purchase code? I would like to activate bridge to test it on a new project. Thanks
Hello,
Thank you for writing in!
Yes, you can now easily deregister your purchase code via our Help Center by following instructions from this article: Deregister Qode Interactive themes via the Help Center
Hope this helps!
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Qode
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Hi.
I have a question.
When I installed Bridge some years ago, I installed WP Bakery but to update it is neccesary to pay a high licence and I realized that WP Bakery is beggining to have some incompatibility problems if it is not updated.
So, as I have now WP Bakery, I am wondering if I could change WP Bakery for Elementor and work with it in the current page in which I installed WP Bakery as visual editor.
Could I install Elementor right now without any problems and begin to use it instead of WP Bakery?
Regards.
Hello,
Thank you for reaching us!
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is. We include the latest versions of bundled plugins along with theme updates.
You can read more about bundled plugins here: Activating Licenses For Bundled Plugins
If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Regarding the Elementor, please note that this is a different page builder, and WPBakery and Elementor are not interchangeable page builders. Please check this article: Understanding the Difference Between the Elementor & WPBakery Page Builders in Bridge
If you wish to use it on your website, then you will need to build your content from scratch. Hope this helps!
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I could update Wp Bakery following your instructions.
Thank you very much.
Hi there,
You’re welcome!
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Hello!
I’m using Bridge theme and demo Honey (bridge316). The social sharing, print and like icons at the end of my single blog post are not showing. Are they font related or images? Where can I try to fix them?
http://prnt.sc/26j4np9shorturl.at/nJO27
Thanks!
Hello,
Thank you for reaching us!
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Video Tutorials
Qode
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Hi, thanks for replying.
My support expired, so I can’t log to your help center. I just want to know if those images are part of a font or actual images. I looked for another demo that shows these icons under the blog post on your demo page, but couldn’t find one. I realized the link I posted before is not working, so here is one that works:
https://bit.ly/3gt8r4I http://prnt.sc/26j4np9Hi there,
Once we check we do see that the icons are visible if you hover over the share link. So if you referred to something else please let us know and provide us a direct link to your page.
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Hello!
sorry, the icons I mean are missing are these ones:
Here is how it was before: https://prnt.sc/vjhgm3 And how it is now, without the icons: http://prnt.sc/26rzjf7
Are these icons part of a font or they are actually images?
https://bit.ly/3gt8r4IThanks!
Hi there, Please check if you possibly turned off Icon Packs within our Qode Options > Performance, double check if the Linea icon package is checked because this is the icon package included for those icons.
We hope this helped.
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Oh, thank you so much! It’s showing now
Hi there,
Glad to hear this
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