300 comments found.
i install theme in my website but I didint see any demo content i click demo button and demo is also install but when i see my website i didnt get any demo data please help me . https://www.pct.pakenhamcranetrucks.com.au/t/?page_id=3257
Hi there, I just bought this theme and set it up on a new installation of WordPress. Everything installed OK until i started looking for the import demo data option, it is not visible in the menu under Appearance. I contacted my hosting provider and upon investigating, there was nothing on their side and they asked me to contact the theme developers as it it seems the issue is with the theme installation files. Please advise.
Please, i need access to import the demo data so i can start developing the website..
I still don’t have a response?? I can’t even start the website development yet!!
Hi, Thanks for your question. When you activate the theme you need to activate all the required plugins. When you activate all the required plugins you see a demo import option under the appearance. You can follow the doc file for more details. If you need more information, please let us know.
Best Regards
Yes, of course, I installed all the required plugins, activated them, including the import demo data plugin, but even when I activated all required plugins, I don’t see the option to import under Appearance. I checked with my hosting provider in case there was something wrong on their side, but upon incestigating they confirmed it’s something to do with the theme/installation files. Please advise!
Hi, Thanks for your reply. It is very difficult to assist you without checking any backend issues. Feel free to contact us directly via our support email. Our developer check and solve the as soon as possible.
johanspond@gmail.comBest Regards
How do I get the Language Button on the top menu to appear?
Hi, Thanks for your question. You need to enable the language option via the theme options page and use the default shortcode on the shortcode field section. we hope it solves your issue.
Best Regards
Hello Team,
How to add Custom link on Track your order button, please reply
Hi, Thanks for your comments. You can easily change the link via the theme options page.
Best Regards
Hi, I can’t upload the theme. It gives me this error when uploading https://ibb.co/cQCD3mp The files in the theme were last updated 5 months ago can you help me please how to fix this issue?
Hello,
I want to add new link to Track your order button which is present on Header of the theme, so that i can route or link tracking to my ERP Tracking page, i am not able to do so, can you please guide me how i can edit old page link and add new link.
Button:Track your order Link i want to add: www.brightexpress.brightexpres.com
Hi, does this theme support RTL languages like arabic? Thanks.
Hi, Thanks for your comments. Yes, geoport theme support RTL Language.
Best Regards
Please check this site, www.wavexpresservices.com the CSS code not working
Hi, Thanks for your question. Can you please share your site URL via our support email? Our developer checks and assists you quickly.
Support: johanspond@gmail.com
Best Regards
Please how can I get started to customize to exactly home 2
Please check this site, the CSS not working properly www.wave pres services.com
www.wavepresservices.com the CSS not working properly…I need help please
Hello, I just bought this template and I started to create a site with it. I find it quite well done and easy to use. However, I have some questions about the support… The link indicated leads to a form that does not exist and when I send a question to johanspond@gmail.com, I get no answer …. Is there really a support with this template! Thank you in advance for your answer.
Hi, Thanks for your comment. Yes, it’s the correct support email. Can you please resend your issue. We check and try to solve your issue as soon as possible.
Best Regards
Thank you for your answer. I have just sent you my e-mail a second time.
I recently bought this theme and I like it very much. I found some issues. I know I can use a work around but I guess this will help the theme.
On Elemento I am using a Single Icon Box. Item Link Type: Post Link, Select Post Type: Service Post, Service Link: Anyone.
When I click the link it will omit the /service/ portion on the URL so page is not found.
http://domain.com/service/servicepage – Suppost to be http://domain.com/servicepage – What it does.Second question, where do I translate /service/ by /servicio/
Hi, Thanks for your question. Maybe you change the post type. When you change any post type you just need to reset your permalinks again. Go to your Settings -> Permalinks & Click the save changes button. we hope it solves your issue.
Best Regards
Thanks Johan, but that did not resolve the issue. I did not change the post type, to confirm I installed a test instance and issue is there. I like to have the /servicio/ level on the URL translated as well. Please advise
Hi, Thanks for your reply. It really difficult for us to assist you without checking the backend. Feel free to share a screenshot via our support email.
Support: johanspond@gmail.com
Best Regards
Hi, does this support dokan?
Hi, Thanks for your question. Sorry, Geoport does not compatible with the Dokan Multivendor plugin.
Best Regards
Hi, I am trying to edit pages through elementor but the elementor is not loading properly. Please help me out with the elementor. Thanks,
Hi, Can you please tell me about the slider revolution’s activation? When I activate it asks me for the activation key.
Hi, Thanks for your question. We include the premium version of the Revolution Slider plugin inside our theme folder but we don’t have permission to share the license key with anyone. If you don’t activate the license key it works fine but maybe you can’t use all the features.
If you want to use all the features you must need to purchase your own license. If you have more questions please let us know.
Best Regards
heloooooo
Hi, We already replied to your previous comments. Can you please share a screenshot of your issue via our support email. Any backend issue is difficult for us to solve without check.
Best Regards
how i will attach screenshot here ? no options to share screenshot. i replied mail way, so it’s showing this address in not founs. what i can do now?
Hi, Thanks for your reply. Please contact us directly via the below email.
Support: johanspond@gmail.com
Best Regards
GEO PORT THEME OPTIONS NOT WORKING.
PLEASE HELP ME TO SOLVE THIS.
Hi, Thanks for your question. Can you please provide us an screenshot of your issue via our support email? Our support staff check and assist you quickly.
Support: johanspond@gmail.com
Best Regards
Hi Johan,
After implementing WPML Plugin in the theme, Getting a UI issue in Mobile view screenshots attached, please suggest how to fix this issue.
Screenshot sent on email
Hi, Already solves your issue via email.
Best Regards
The footers to the theme are not aligned except for the homepage. I sent an email to you on its been 2 days now and there is no response. I need assistance asap please
Hi, Thanks for your comments and sorry for the late reply. We check your issue and informed you as soon as possible.
Best Regards
I think this is a terrible support, 3 days gone by it just this usual message that I have received… look I paid for support and if I wont get I am going to request refund and get another theme
Hello, only the footer of the home page aligned. all other pages footers did not align even when I went to theme option to select my preferred footer style. I have sent email to this emails johanspond@gmail.com
Why is it taking forever to get response from you guys its over 48hrs and there is no response despite the fact that I paid for support what kind of support is this. I dropped comment here and sent email none was responded to.
Hi,
After setup, everything working fine, On sticky header logo can’t load.
Can you please help us with what is the issue?
Hi,
After setup, everything working fine, On sticky header logo can’t load.
Can you please help us with what is the issue?
Normal Header https://nimb.ws/4lcdDZ Sticky Header https://nimb.ws/jxLAlP Geoport Option https://nimb.ws/3ORAVTI am waiting for your reply.
Regards Manoj K Chauhan
Hi, Thanks for your question. We are not sure which header style you choose. Can you please share your development site URL with us? It is better for us to check and assist you.
Support: johanspond@gmail.com
Best Regards
