287 comments found.
The shop page is not displaying any products and also the footer is missing. The fonts are also not rendering. The filter is also not functioning.
I did some testing and found that the issue is caused when the top filter has Kalles Top Filter widget.
I have turned on WP_DEBUG log and I got the below error:
[09-Feb-2022 16:36:06 UTC] PHP Warning: Undefined array key “w_filter-price_slider_step” in /home/example.com/public_html/wp-content/themes/kalles/inc/plugins/woocommerce/classes/widgets/The4LayeredNav.php on line 56 [09-Feb-2022 16:36:06 UTC] PHP Fatal error: Uncaught DivisionByZeroError: Division by zero in /home/example.com/public_html/wp-content/themes/kalles/inc/plugins/woocommerce/classes/widgets/The4LayeredNav.php:755 Stack trace: #0 /home/example.com/public_html/wp-content/themes/kalles/inc/plugins/woocommerce/classes/widgets/The4LayeredNav.php(56): The4_Woocommerce_Layered_Nav_Widget->filter_price_slider() #1 /home/example.com/public_html/wp-content/themes/kalles/inc/plugins/woocommerce/classes/widgets/The4LayeredNav.php(881): The4_Woocommerce_Layered_Nav_Widget->displayHtml() #2 /home/example.com/public_html/wp-content/plugins/kalles-addons/includes/plugin/codestar-framework/classes/widget-options.class.php(62): kalles_w_filter() #3 /home/example.com/public_html/wp-includes/class-wp-widget.php(393): CSF_Widget->widget() #4 /home/example.com/public_html/wp-includes/widgets.php(835): WP_Widget->display_callback() #5 /home/example.com/public_html/wp-content/themes/kalles/woocommerce/archive-product.php(194): dynamic_sidebar() #6 /home/example.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(’...’) #7 /home/example.com/public_html/wp-content/themes/kalles/woocommerce.php(24): wc_get_template() #8 /home/example.com/public_html/wp-includes/template-loader.php(106): include(’...’) #9 /home/example.com/public_html/wp-blog-header.php(19): require_once(’...’) #10 /home/example.com/public_html/index.php(17): require(’...’) #11 {main} thrown in /home/example.com/public_html/wp-content/themes/kalles/inc/plugins/woocommerce/classes/widgets/The4LayeredNav.php on line 755
Hi, please help me open a ticket at https://support.the4.co/ and provide a cpanel and admin account. We will check it immediately.
Thanks
Hello, I just purchased the theme and the link provided for documentation gives a 404 error. https://kalleswp-docs.the4.co/
Can you provide the correct link? Thanks.
So sorry please use this link for documentation: https://help.the4.co/docs/greeting/ May I know where you see the old link? we would love to see so we can change it
Thanks
Thanks. One more thing. It seems like the woocommerce review functionality needs a paid service ryviu to display reviews like as seen in the demo? It wasn’t mentioned anywhere. One of the main reasons I purchased this theme is the way the reviews looked in the demo. Do I need to pay for it separately?
You can use a free plan of Ryviu, it’s allowing you add a review same as our demo
Thanks
Do I have to sign up on Ryviu to use it? Can I have unlimited reviews on each products?
You should contact Ryviu team for your question. Thanks
How to import only homepage of a different demo?
Hi The4,
How can I disable Category Menu below Main Menu in Product Listing page?
Thanks
Hello there, it can be easily done with some custom css code. We will also add the new option for on/off this feature. Best regards
Hello, I really love this theme and I would like to purchase it right away. But I have a few plugins (E.g. digits, checkoutwc, etc) and some requirements that I’m not sure if it will work with this theme. I would like to know after purchasing this theme, if the plugins and requirements didn’t work can I get a refund? I can’t wait to buy this theme. Looking for a positive response.
Hi, we are following the refund policy from Envato https://themeforest.net/page/customer_refund_policy. Kindly spend time to check before buy Kalles.
Thanks
How can we make MOBILE PRODUCT DESCRIPTION always visible? At this moment it is always minimized.
Anyone here to explain?
There is no option for this request. But please open a ticket at https://support.the4.co/ i will ask the dev team help you with this.
There is no answer for our issues (ticket) and we have another problems with the template… Can anyone support us? We have 2 woocomerce and 2 shopify licences…
Hi, may I know your ticket ID? we will check it immediately. So sorry about the delay, we just back from holiday.
Thank you
Theme that you sent is broken, I think. Can you help me out? I am having trouble in setting it up. This is the error.
Fatal error: Uncaught Error: Call to undefined function kalles_get_image_html() in /home/u490084215/domains/dhanbadd.com/public_html/wp-content/themes/kalles/inc/plugins/woocommerce/function.php:2596 Stack trace: #0 /home/u490084215/domains/dhanbadd.com/public_html/wp-content/themes/kalles/woocommerce/content-product-default.php(66): the4_woo_get_product_thumbnai() #1 /home/u490084215/domains/dhanbadd.com/public_html/wp-includes/template.php(772): require(’/home/u49008421…’) #2 /home/u490084215/domains/dhanbadd.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(284): load_template(’/home/u49008421…’, false) #3 /home/u490084215/domains/dhanbadd.com/public_html/wp-content/themes/kalles/woocommerce/content-product.php(80): wc_get_template_part(‘content’, ‘product-default’) #4 /home/u490084215/domains/dhanbadd.com/public_html/wp-includes/template.php(772): require(’/home/u49008421…’) #5 /home/u490084215/domains/dhanbadd.com/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions. in /home/u490084215/domains/dhanbadd.com/public_html/wp-content/themes/kalles/inc/plugins/woocommerce/function.php on line 2596 There has been a critical error on this website.
Hi, thank you for buying our products, can you please help me open a ticket at http://support.the4.co/ so my team can check it soonest 
Thanks
I have already done it yesterday but got no response. Please check it out
Doing it again in the hope that you’ll resolve this today
May I know your ticket ID? So sorry for the delay, we are in the holiday Thanks
96935 and 96912
Thanks for replying quickly here man, genuinely. Actually I am in a little hurry, I am working on my deadline, and now this happened. Please try to resolve this ASAP!
Hello?
Can’t you guys send another theme and with a different puchase code if this one is not working?
I checked the screenshot in your ticket, it seems there is a problem on the server side or conflict with another plugin on your side. Can you install Kalles on localhost or a brand new version of WordPress?
I got in touch with hostinger(My hosting provider) they saw all the details and said it’s an error from your side. I can share their emails. I have also tried to update wordpress to the latest version but that isn’t working either
Can you do one thing? I have bought 2 themes from you. Accidentally I have lost access to the first one (It was hosted on tazzos.in) can you help me recover that theme So that I can apply it on this one. That one was working perfectly fine.
Sure, please email us to the4studio.net@gmail.com
Thanks
I have emailed you, kindly check.
Thanks!
My issue has not been resolved, kindly check.
I have been waiting for a response for over a week now. KIndly check it fast or initiate refund.
Dhanbadd.com, I have talked to the hosting company, wordpress and engineers all of them are saying there is an isuue with the theme.
Hi, I just answered your email, please check it Thanks
Hello, Greetings for Lunar New Year. i dont wish to cause inconvenience to you during the holidays, however if its not too time consuming, can you help me out with my query with ticket id. #96738
i have been waiting for more than 2 days with no response.
Thanks, I will note for my team to check it asap
i have asked for support via a ticket but there is no reply yet. its very urgent.
Hi, what is your ticket id? We are in Lunar new year holiday so the support not available until 7 Fed. Thanks
Hi I look we can not create a product category page archive with your theme on elementor and i must change multiple elements position on categories: 1- where is locate the product-list files on your theme files? 2- where can we deactivate categories banner with categories title and sub title (only for categories pages) thank you
Hi, please help me open a ticket at https://support.the4.co/ so we can check it in 7 Fed after back from holiday.
Thanks
Hi,
Hope you’re enjoying the Lunar holidays, I have a quick question before purchasing your theme. Is it possible to add a “Upload Your Photo” to each product page? We have customers uploading photos and this would be a good way for customers to do so.
Hi, I afraid it should be done by extra customization work Thanks
Hi
I am interested in your theme but I have a some questions
1 Can customers add personalized notes to their purchases especially if they are purchasing a gift for someone? If not is there a plugin that you can recommend that work with this theme
2 Can I add options at checkout? Meaning like add a balloon, chocolates, etc.
3. Is there support for this theme on a weekend? Since weekends most persons would be on.
4. How fast is this theme? Since your demos pages are not loading that quickly.
In addition I cannot viewed much of your Demos features since I am getting the following error message
'Fatal error: Cannot redeclare t4_add_demo_script() (previously declared in /www/public_html/kalles.the4.co/demo/fashion/wp-content/themes/kalles/inc/demo-data.php:61) in /www/public_html/kalles.the4.co/demo/fashion/wp-content/themes/kalles/inc/demo-data.php on line 60'Thanks
Hi, thank you so much for interesting with Kalles 1- Yes, they can leave some note in checkout page https://cln.sh/k3mNjH. As soon we will develop gift wrap feature 2- I afraid it should be done by some extra customization 3- Unfortunately no, we spend the weekend with our family. It’s hard to keep up with the $29 weekend, but if your request is urgent, we’ll try to respond as soon as possible. Response time is 1 to 2 working days. 4- May I know how to see the error message? we will check and fix it. Regarding speed, we continue to optimize each line of code to give the best speed, anyway it depends on many third factors like your server or image.
Thanks
Thanks for your quick reply, for the customization would I have to pay extra for that?
I forgot to ask does the theme has a countdown timer?
The error messages show up when I try to view Home Fashion 9, 10, 11, Home New Fashion, Home Fashion Trend, Home Fashion Vertical. Also can not view Headers.
Thanks
Well I tested two of your demos on Pingdom and Gtmetrix and the load time and performance was below par. I love your theme and all the beautiful features, etc, but unfortunately speed is important.
Fixed error message issue Thanks
its been so many days that iam masking you about it and now iam not even getting a reply on an open ticket
what kind of support are you proving with the theme just because its free support offered with theme that’s why you don’t pay any attention to it?
Sorry for the delay, if you look on our profile you will see that we are on Lunar New Year holiday and we will stop supporting until Feb 7. About your problem 1- Snow effect: we explained that it will take time to do that because we need to prioritize the important features at a higher level 2- We have explained that we will fix it in the new version and we have updated to version 1.1.1, please pay attention to the answer as it saves both you and me time. Thanks
I can’t import demo. Error: error (500)
Please help!
Can you help me open a ticket and comment a ticket ID so we can check it immediately Thank you
Hi there your theme is very elegant and easy but there is one problem, mega menu is not edit in elementor by default as showing in documentation .If want to change, add new it only edit in simple editor. Is there any possible way to edit this in elementor.
No worry i find the solution
Awesome, thanks
Hi, I’ve sent you reply through support..
Hi there.
Is the latest update 1.1.1. available already? When I download the ‘Installable WordPress file only’ and upload it on my Wordpress website, I still get to see version 1.1.0.
Am I doing something wrong or you haven’t uploaded the latest theme update correctly?
Oh so sorry, maybe some missing when change a name of version. We will check and update again today
Thanks
What does this new update offer? How can we access update log?
Hi, we already show the changelog from product description https://cln.sh/xSx60p , please read it.
Hello dear The4
our website is https://woyoyo.com and want to switch from Woodmart theme to Kallas.
How it is possoble to use your theme without losing our data – products, page infos etc.
Thanks
You can use old data like product but for pages, if it comes from Woodmart I’m afraid you’ll have to redo them with Kalles. You can also consider using Shopify, I think it will save you more time every time you change the theme. Please refer to Kalles Shopify version here https://themeforest.net/item/kalles-clean-versatile-shopify-theme/26320622
Thanks
Yes, for pages we’re using your templates. How to import theme demo version without losing our product data? Thanks
Hi, please import as normal, product data still keep in your store Thanks
The changelog is referring to the Shopify documentation instead od the Wordpress documentation.
Take a look at this example: https://help.the4.co/docs/changelogs/ If you click on the links ‘Collection list Parent’ and ‘Menu list Parent‘ it brings you to the Shopify documentation. Can you please fix this, also for the future update releases.
Thanks
You are in the wrong place, check this link please: https://help.the4.co/docs/changelogs-2/
Not completely:
If you go to the page of your Kalles theme https://themeforest.net/item/kalles-versatile-woocommerce-theme/34529223
and you click on the blue hyperlink: “Read the Changelog (Important)” you land on this page: https://help.the4.co/docs/changelogs/ (Which is the Shopify changelog/documentation
Oh yes thank you for your feedback. We will update it immediately!
You’re welcome
Hey! Greetings. I was evaluating your theme from couple of days. Today when I opened purchase page (approx an hour ago), but left desktop unattended, when I came back, I refreshed theme purchase page, (I was active on page) it’s price changed from $19 to $29. Can you please revert this price for approx 2-3 days as I am unable to pay online due to some bank issue (not sure when bank system will be up that’s why asking for couple of days), due to which my payment were not happening properly. Your action will be appreciated.
Unfortunately the old offer is no longer available and we can’t get it back to $19, Kalles will go up to $39 very soon, so please consider it. Thanks
This is very sad. Since this theme was in my budget that’s why I wanted to buy it. It will realy be appreciated and thankful if anything can be done on this!
We’re sorry about that, but the $19 sale has ended. Every issue of Kalles’s price is strictly changed by us according to the schedule, a good product cannot be sold cheaply because we will not have enough revenue to maintain the staff. Thanks
