2000 comments found.
hello,
How can I change the slide order
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
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Just wanted to add to the fact that the mobile menu is not working since the most recent update. I’ve disabled all plugins in use across all sites and it’s common to all of them – so it is Hazel related.
This is a new bug caused by Hazel and my ‘support’ period has expired. I don’t think I should have to pay to tell you about this.
Hi there,
Thank you for reaching us!
We couldn’t reproduce this behavior on our local installation. Please check if you’ve also updated Hazel Core plugin to latest version. When updating theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
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All updated as I always have done since 2014 with this theme. The previous two commenters have the same issue – are we all making identical mistakes? To reiterate, this is happening on multiple installs – not just one.
The mobile menu appears fine but when you click a link, it just closes the mobile menu. First time this has happened with this theme.
It worked perfectly on 4.4.1.
I rolled back to 4.4 (but with current plugins) and the mobile menu works again. An update will need to be pushed.
Hi,
Please contact us through this email, include your purchase code and url of your site in the email, and our support agents will check this and assist you further. Thank you.
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Hello, the mobile menu has stopped working on this topic, do you know why? my website: aov.es
Hi there,
We do see that you have a request open so please continue the conversation with our support team.
Thanks.
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The website menue when using the phone is not working since we had the recent theme update. We can’t find the error to fix it eitehr. When I click on the item on the menue, it just closes the entire menue. Does anyone know how to fix this error?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hello, I would like the slider, Slider 6, to scale in ratio so the full slide shows on mobile devices and the like, instead of a very tall image showing on mobile. How do I set it to scale down and keep the ratio? Love the theme as a whole!! Thank you!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hello! Thank you!! I don’t mind sending a support message but as this is something that seems to come up beyond myself is why I asked here. I noticed that there were many answered questions similar to mine on here, that were answered, so little discouraged with the reply. But nonetheless, thank you for replying and I will submit the question again on the support site, and hopefully not wait too long. Thank you kindly again!
Hi there,
Best practice would be really to turn to our support team as they can check any issue and help you.
Thanks for understanding.
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Hello! I did that as well, even though still no reply to my question, including via the support console. I appreciate the 2nd reply even if it doesn’t help answer questions. Have a good day.
Thank you for the reply on support! It is helpful!
Hi there,
You’re welcome. Our agents are happy tp help!
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Hi, We have upgraded from 3.1.0 to 4.4.1. Everything is fine except the porfolio items don´t show the “show more” button any more. Also the portfolio items don´t show the grid properly, every image has different sizes which didn´t happen before.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also you can always submit a request at our help center and our support team will be happy to help and check this for you.
Thanks.
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Hi! I have followed the suggestions of how to upgrade everything, I have also upgraded WP Bakery to 6.4.2. I created an account for support but it says “Support for “Hazel – Creative Multi-Concept Theme” item has expired”.
Unfortunately still the size of pictures are not right in the portfolio, portfolio items are missing and the show more button doesn´t show anymore
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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My colleague that is helping me with the upgrade has sent you an email
Hi there,
Thank you, our team will for sure check this and answer.
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Hello,
My site is showing an error {“Status”.”Nothing found”}
I contact to the Brainstrom Force (Ultimate Addons for WPBakery Page Builder) and they told me that this error coming from WPBakery Page Builder, so better reach the Theme Author.
Can you tell how to fix it?
Hello,
Thank you for reaching us!
Please submit a ticket to our Help Center and include your website URL and one of our support agents will investigate this. Thank you.
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Hello, is version 4.4.1 compatible with Wordpress 5.8? Thank you.
Hi there,
We suggest you to use the previous version of WordPress until we add the compatibility within the change-log of the theme and update the theme.
If you need any further assistance we would appreciate it if you could submit a ticket to our help center and one of our support agents will assist you.
Thanks.
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Hello, it is now over a year since the theme has been updated. And Wordpress 5.9 is due to be launched in December. Is the theme still being developed? And if so, when will an update be released? I have paid for support ever since I first purchased a licence for the theme back in 2015. However I need to advise my client if I should continue with this or if we need to move the site to a theme that is going to be kept up-to-date. I fully understand some themes get retired. You just need to be clear and honest with us. Thank you.
Hi,
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version. WP 5.8 introduces block based widgets feature and we do recommend using this plugin which reverts widgets back to classic as a temporary solutions until combability with block based widgets feature is added.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
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hello. our client runs theme version 2.3 on wordpress 4.9 – can we update the theme and wordpress to 5.7? regards wistlaumann
Hi there,
Thank you for reaching us!
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. The theme is compatible with the latest version of WordPress and you can always check the article in this link.
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Hi, somehow my website vanderlindenvideo.nl wont show the video preview slide photo on my mobile. It has always worked! Can you help me?
Hi there,
Thank you for reaching us!
This is most likely caused by the lazy loading feature of some 3rd party plugin. Please check if some the plugins you are using has the lazy loading feature and try disabling it.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Wow after 7 years, still great support. Thank you!
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Hello,
The load more button on the portfolio page does not display after I updated the theme. ( and image_size=”square” is not working properly as well ) It worked fine before the update. I have 16 list items in total.
What I tried:
- Portfolio List Settings -> Show load more: yes / number: 12
- Settings > Reading -> set up Blog pages show at most and from Portfolio List Settings, Show load more set to blank
Either way did not work. Please let me know how I can resolve this.
Thank you
Hi there,
Please send us a mail and include your purchase code and one of our agents will investigate.
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Hi, We have exchanged a couple of emails on this matter, however, these problems (1. Load more 2. Square image) still have not been solved. Would you kindly follow up please?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could continue the conversation with our support team at Help Center and one of our support agents will assist you. Thank you.
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Hello,
I’m implementing a small store using this theme and for some reason the product page is not responsive. Not sure why as the rest of the site is. Can you kindly advise. See the page here: https://dev.standrewsturi.com/product/turi-umbrella/
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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My support has expired, so I can’t submit a ticket. Can you kindly give me the css code to achieve this?
Thanks.
Hi again,
Alright, please send us a mail and include your purchase code and one of our agents will assist you.
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Thank you for your support.
Hi there,
Glad we could help!
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Hi, I neded to enter purchase code to update Layer Slider as it doesn’t slide anymore – however the code I got from downloaded PDF file was INVLID, with the message: Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, this feature won’t accept your theme’s purchase code. This also can be a temporary issue in our services. In that case please try it again in a few hours. Can you help please? Thanks.
Hello there,
Thank you for reaching us!
Please note that Layer Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
In case you want to update plugin manually please contact us through this email, and include your purchase code in the email, and our support agents will provide you with the latest plugin version.
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Hi I haven’t updated theme since V.3.5 for Hazel parent theme and V.1.0.0 for the child theme I’m using. Would the latest V.4.4.1 is compatible with php 7.4?
Hi there,
Yes, the latest theme version is compatible with php 7.4.
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Noted, thank you!
You’re welcome.
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my client would like to add the category of the portfolio to display on mobile
Hello there,
Could you you please explain in more detail what would you like to achieve and send us the page url or screenshot of the section so we can give you more precise answer?
Thank you.
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Is there any way to add arrow/buttons of “previous” “next” on my blog post page? I’ve searched this issue in the past comments but could not find the LATEST situation. Thank you. (I’m using Brigitte concept)
Hi there,
Within our Select Options > Blog List you do have an option to choose Pagination where you can select Load More, Infinite Scroll and a regular pagination.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Thanks for the reply, yes I have set pagination on, however I was talking about each single posts, I was not clear about my question. So my question was: Can single post be navigated by “previous” “next” arrows/buttons?
P.S. I have tried to submit the request at the help centre, however, after pressing “submit” button, nothing happen….so not sure if it worked.
Hi there,
Unfortunately, next/previous navigation through posts is not an option in our theme, however you could always consider editing your theme files in order to suit your needs.
Thanks for understanding.
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Thank you. “you could always consider editing your theme files in order to suit your needs.” by adding CSS – was that what you meant?
Hi there,
Having this kind of option, enabling the next and prev navigation will be needed to edit the theme files and the code not only CSS.
Thanks for understanding and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, is there’s a way to organize the “heart” favorite button? I mean: if an user is logged in, can he organize favorite in custom folder? is there a way to do this?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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ok, i’ll try with another question: it seems to be a problem with the menu: I can’t see conditional rules, and if i install different plugin to do this (ultimate member, if menu, carbon fields…) no setting is displayed in the menu area. Can i solve this?
Hi again,
Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket
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Hello, we are using Hazel for 2nd year in a row now and loving the minimalistic and elegant look it offers. We have however just discovered a small glitch. We are using the blog featured image size 1100×619px as instructed by your team. However when using the Latest Post element, and then selecting ‘image in the left box’ type, the images get cropped on sides. This makes some of them look very ugly as some has for example cut our logo in a corner in half. Is there an image size that would fit all elements in Hazel – or can you fix this thumbnail glitch in your next update? All the best in 2021, EAI team
Hi there,
Thanks for using our theme. Could you please provide us with your website URL so we can check this on your end.
Thanks.
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Hello,
I’ve used the latest posts select visual composer widget on this page here – https://bit.ly/2HZPMiH, and I like it. However, how do I get it to display more than the current maximum of 4 posts? And if for example I set it to display 10 posts, will more rows be added to accommodate the additional posts?
Kindly let me know.
Hi there,
Thanks for writing in! You do have an option to set the number of Posts within the shortcode.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Thank you for your response. Can you direct me do this instead? Unfortunately my support has expired so I can’t open a support ticket.
Hi there,
Please check this here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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It seems that option is only available when using image in left box type, I was using the boxes type. That will do. Thank you for the support.
Hi there,
Glad you managed and that we could help a bit
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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In an unrelated issue, I’d like to report a bug within one of the theme files. Kindly look at the screenshot of this file hazel\js\default_dynamic.js
I’m using the latest version of your theme.
https://www.dropbox.com/s/wcgox4mbk9y4e41/404-error.png?dl=0Hi there,
Could you please try to navigate to Select Options > General and Save your options.
Please keep us updated on this. Thanks.
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Hello, I have two licenses. My theme is updated to 4.3, but they are calling for Layer Slider and WPBakery Page Builder updates – when I try to update they require licenses. Why didn’t those update on the 4.3 update? Or can you send out links to update those 2 plugins in the mean time? Please advise, thanks!
Hi there,
Thanks for writing in!
If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
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I will do that, thanks. But the question is, why haven’t you provided that yet through the theme so that everybody has it?
Hi there,
Our team is working really hard on updating all our themes at the moment, so an update will be released soon for sure.
Thank you for your patience.
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Hello,
I am using the Hazel theme but since few month I’ve go pb with it. Here the warning I have : /wp-content/themes/hazel/js/admin/default.js: jQuery.fn.load() is deprecated and the LayerSlider Wp used in it is not up to date.
Is there an update of the hazel theme coming soon ? How can I have the latest update for LayerSlider used in the Hazel theme ?
Thanks
Hi there,
Thanks for using our theme. This article can help you here as well if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Another thing you should know is that currently our team is working really hard on updating all our themes, so an update should be released soon.
Thanks.
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