39314 comments found.
Are you running specials for Valentines?
Hi there
We don’t have sale event planned right now I’m afraid. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX
Thank you. – Abbas
hello, my support has expired, I don’t ask for technical info just a small problem. I had uploaded avada to a domain, now I have deleted that domain and I wanted to upload avada to the new one, but it tells me license already used, but the site where it was before I deleted it, can you help me? thank you.
Hi
In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://tinyurl.com/y7w849n3 Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://tinyurl.com/y9sbm9sb Once unregistered, the purchase code can be used once again
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
My purchase code does not work, I deleted, installed the theme and inserted the purchase code too many times and now I can not more activate the license. What do I have to do to reactivate the purchase code? Thank you
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and send in your purchase code in the ticket so we can check this for you.
Click Here To Get Avada Support
Thank you. – Abbas
Greetings. Just a question. Is it possible to create a country international telephone number prefix with your forms and place it as an required field?
Hi,
You can set our Phone number field in an Avada form as required but it doesn’t have a prefix setting like that. It just ensures that user will type in a phone number in the form. If you need to add a prefix, you can use a regular select field next to the phone number field and mark that as required.
Thank you. – Abbas
I just want to speed up the purchasing process through the site. Please confirm the return process.
Hi there
We are not able to provide support via the comments area, and if you require some assistance, please submit a support ticket using the link below, and a member of our team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Hello,
I have just bought a renewal of support for Avada theme and it is not appearing on the Avada support web. It is displaying on Envato, as expiring in 6 months from now. Why is the renewal not carrying over?
Regards, Vas
Hi,
Could you please navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area and add. your purchase code there?
See if the support status updates. If it doesn’t update, please log out of our support area there and log back in.
Thank you. – Abbas
Its still the same. Could you advise please?
Hi
Can you please make a check once again. We have now made some further checks and the support should now show as valid. Please do ensure to clear cache once again
Thank you, Shaminder
I need some help. I change my domain and now Avada theme said: The purchase code is already being used on another domain. How can I fix this? How can I change the domain from this purchase code? I already try to register this on the support team but appear a error that the account is already created, so I can’t send a ticket.
Hi,
You still need to login to the support account to unregister/register your purchase codes / domains.
In this case since you can’t access your support area, please reach us via the form on this page and include all your details so we can check further: http://bit.ly/2NJoU51
Thank you. – Abbas
Admin-Ajax usage time is to high! I have 17 licenses from Avada theme over this profile, and much more on other profiles. But the last updates have slowed down the theme extremely in the backend. This is most noticeable with the browser: Google Chrome. Here you can found a article over admin-ajax: https://kinsta.com/blog/admin-ajax-php/ I must wait in the backend 3-4 sec. for a change-click.
Hi
Admin ajax is not used by Avada alone but can be used by other plugins/functions. I do see you have valid support. Please create a support ticket using the link below and add in the details of your issue. Our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, is a fresh staging-installation without other Plugins. All other finished 14 installations, some 5-6 years old, produce the same error. Only in backend in google chrome. Firefox works perfectly.
Hi
We are not able to emulate this in our local setups. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, I have one, strange problem with my theme. I have one page website and when I click link in menu, view moves too far than should. When I click second time then is correct. Is something bad in theme code or settings? It always happen after refreshing or visiting first time website. Can you give me any advice? I think that it was OK at the beginning and starts happen after updates. https://lumenfreedom.com/
Hi
It is quite difficult to ad vise on the issue via the comments section. Please do ensure you do not have container/elements with duplicate anchors that are hidden using visibility settings.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello Theme Fusion, I have used the product key(purchase code) on my local-host project and suddenly I’ve deleted the project. But now i can’t registered it again neither can’t find an option how to remove/delete purchase code from my previous dummy project because it has been deleted. Please help how to solve this issue.
Thanks
Hello @Iconic-Graphics
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3snCfVM
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, Pre-purchase question: I checked your pre-made theme ‘AvadaConsultant’ in Desktop and in Mobile, I found that this section, so called mega menu, https://prnt.sc/26q093p is not displayed in Mobile version, please can you check and let me know if Mega menu works in mobile version or not?
Hello @RoinL
That is correct behaviour, you have an option to assign a different menu to mobile devices and that is exactly what we are doing here, there is not much real estate on mobile so it is a design decision to disable mega menu there, however using custom header you can enable mega menu on mobile if you want to.
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Hi, I am working on your theme . However, I have come to find that, when I use the live editor (FRONT END), and change things on theme, if I go to the backend editor, there won’t be any change as the same text changed on the front end is still there as it was in the backend, but when I return to the live site, I can see the changes has been executed. What is happening here? I would expect the changes made to reflect everywhere
I have refreshed, cleared cookies and no change.
This is the AVADA science theme
Here is one of my concerns. If I decide to use a different theme, if this one continues to behave funny, do I lose the content I have inputted on the current?
Hi there
We are not able to provide support via the comments area, and if you require some assistance, please submit a support ticket using the link below, and a member of our team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
hi, my apologise for silly question, my avada is 6.2.3 ver and I havent received any update notifications in last few months. when checking chengelog there is over 7 now. have I missed something?
Hi,
Yes, the latest version is 7.6.1
You can update as guided here:
Important Update Info -> http://bit.ly/1FAmQpu How to Update -> http://bit.ly/1H8JGzo Avada Patcher -> http://bit.ly/1QSd8Ol
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
ive got not confirmation email so i cant submit a ticket and cant register as purchase code is in use by my original registration which i get no confirmation email for
The theme wont save any changed made so i’ve just wasted hours creating a landing page for no reason
Hi
If you are having issues in creating a ticket then please reach out to us on our email ID here. Kindly do share details of your issue and our support team will assist your
We look forward to helping you!
Thank you, Shaminder
i sent an email yesterday but still no reply
please email me sales@securatis.co.uk
Hi,
We’ll respond to your message shortly.
We appreciate your patience.
Thank you. – Abbas
2 days later and im still waiting for support to reply, it isn’t working i cannot use it Support don’t seem to have any urgency in helping with this theme at all once its been paid for
Hello There
It appears we are not getting your emails so I have gone ahead and emailed you on the provided address, can you please check that?
Thanks
-Ammar
Hi, I purchased this theme and was using it to set up a website in the past, I didn’t end up using that website and deleted it. I want to use the theme on a website I am now setting up but the license code isn’t working. Please help me.
Hello @spiceymoves
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3snCfVM
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Presale question: I currently have a site; I need to just import the settings and new structure, but can’t overwrite any existing data. Is this possible? Fairly new to wordpress. Thanks!
Also, does Avada support Easy Digital Downloads? I have pretty much everything setup but absolutely HATE my current theme – so I need to just beautify what I currently have – is this possible?
Disregard, I believe this has been previously answered – if there’s any update on this integration, I would appreciate that. As far as I understand, Avada will work with EDD, but cannot be modified – right? Referencing comment from 7 years ago:
ThemeFusion AUTHOR
over 7 years ago Hey!
Unfortunately we do not have an example of that. We do not add extra styles for that so it should look just like the default styes of the plugin.
Thanks!
Please let me know if you have tested and/or introduced any other features that are friendly to EDD. Thank you!
Hello @jle84
You can definitely import specific parts of the prebuilt site such as Global Options, custom post types that we offer or images, this all comes as an option in our prebuilt site importer.
Regarding the compatibility with EDD, it does work with Avada for sure, however the design integration is not something that has been done at the moment but we do have it in our future plans and it will be done one day
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thank you for a quick reply. A few more questions: 1. Are any pages imported as a result of the import selection, or just the main editor, images, etc.? If I understand correctly, I can purchase, download, import Avada – and go to an existing page (I currently have) and simply edit that page with the new editor(s), right? 2. I have Ultimate Member for my sign in, lost password, logout, will I be able to keep that, or will I need to migrate to a different system to handle that? 3. Are there are any design options for member profiles, account pages, etc.? 4. Do you have a roadmap published? I’d love to take a look!
Thanks again for your thorough response.
Hello @jle84
1. Pages are imported if you select pages to be imported as can be seen here => https://share.getcloudapp.com/ApuxlryW
2. Yes, you can edit any page with our editor, however if you were using some other editor earlier, that editor syntax / code can not be changed or edited via Avada Builder.
3. You can use the same plugin for your user account management, you do not have to change the plugin(s) depending on theme, however this depends if the plugin is compatible with our theme too so please get in touch with the plugin author(s) about this once.
4. No, you can not design the member profiles which are coming from a 3rd party plugin.
5. You can checkout our feature voting area here that can give you a glimpse of what is expected in future => https://bit.ly/3HyDO9F
Hope that was helpful
have a good day!
Thanks
-Ammar
Your responsiveness is 2nd to none on this platform; thank you for your quick and thorough responses!
We’re glad to assist.
remove
Hi,
The fonts used there are Raleway and Megrim.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Greetings, I would like to know what is the domain that I have registered with avada
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi person, I would like your help to know where I translate to pt-br these places circled in red in the image below.
https://uploaddeimagens.com.br/imagens/zgdFl7wHi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi guys,
I’m using the Image Carousel for sponsor logos and the opacity isn’t full until i hover over them, how do i go about removing this so they’re at full all the time?
Thanks
Hi there
We are not able to provide support via the comments area, and if you require some assistance, please submit a support ticket using the link below, and a member of our team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
