667 comments found.
Hi, I have purchased theme but my Item purchase does not work for the theme support. I have issue that the Gallery lightbox is not working,
Hi Ben, I don’t know what the issue could have been, maybe a temporary block between our support site and Envato, but I’ve found and updated your helpdesk profile (screenshot https://www.dropbox.com/s/owj62e5xjs352sc/scr%202022-04-28%20at%2008.34.27.jpg?dl=0 )
Please find here the direct link to open a ticket, thank you
https://www.qantumthemes.com/helpdesk/forums/forum/kentha-radio-plugin/Thanks for sorting this out.
No problem, your ticket has been answered already https://www.qantumthemes.com/helpdesk/forums/topic/gallery-lightbox-is-not-working/
Best regards
Pre-Purchase Question:
Firstly, great theme!
Question; I like the functionality and features of Kentha but I want it on the UI of your VICE theme. Is this possible?
Hi, I’m glad you like it, unfortunately what you’re mentioning isn’t possible… sorry! What is from Vice that you like? The layout or the background with the interactive animation?
Thank you kindly for the prompt response.
“What is from Vice that you like? The layout or the background with the interactive animation?”
That’s exactly it! The VICE design is more in alignment with the branding of the project.
Does Kentha offer any demos of something similar?
There is unfortunately no quick solution to bring this feature to Kentha from Vice easily, but we can work on it for an update. Are you in rush for the project? What if we bring the Astroidz background to Kentha in a couple of weeks?
Oh, that would be brilliant! I fully respect that it is not an easy process so I am very grateful to you for offering a solution.
I’m still refining the project scope but having a similar layout/background/interactive animations as Vice will put me much further ahead so I wouldn’t mind waiting for you to circle back.
Again, sincere gratitude for your time & consideration!
Look forward to hearing back from you.
Thanks for your kind feedback on this. I would like to be specific that the update may bring the interactive background with the animation into Kentha but no other layout will have changes, that is just an addition of the effect in replacement of the video/photo background.
I just want to make sure we are on the same page without generating false expectations… If fo you is ok I can book down this feature for the next update.
Thanks and have a good evening!
Absolutely, we’re completely on the same page good sir!
Looking forward to the next update.
Have a great weekend!
Glad to hear that, will note this feature in the roadmap for the next release, I’m sure other customers will appreciate! Hope we can add as well a good minimal dark demo with Elementor for the sake of completeness.
Have a nice day!
Amazing! I greatly appreciate it!
Do you happen have a release schedule or should I just check back in a few weeks?
I was just browsing through your portfolio and I had to give you a follow, stellar work my friend!
We’ve roadmapped some big things for our brand here in Canada and your theme will be playing a big part in our digital strategy, are you available for freelance should a need arise for a deeper collaboration?
With gratitude!
Great to know! Yes the release is scheduled in 2 weeks with the next update.
Tests are looking good, there still a lot of work to do but the integration appears to be possible https://www.dropbox.com/s/z3z03krfvgmaed8/scr%202022-05-10%20at%2017.34.54.jpg?dl=0
Brilliant work my friend! Thank you kindly for the update, can’t wait to see the end results.
Have you had any time to look into: “Hope we can add as well a good minimal dark demo with Elementor for the sake of completeness.”
Greatly appreciate all your help!
Yes a new demo is planned for next week, based on Elementor and Astroidz. Cheers
Hello good sir, just wanted to kindly circle back on this.
All the best!
Hello! The integration is ready and the new demo almost ready, we are about to publish the update in about a couple of days. thanks for your kind follow up on this, very appreciated!
Howdy, hope all is well.
Thank you kindly for the update, looking forward to this release. Will you also be including WP 6.0 support?
Can’t wait to purchase and play around with your theme.
All the best!
Hi! We just finished all of the tests, it’s scheduled for tomorrow
https://qantumthemes.xyz/kentha/demo12/Thank you for all your hard work, purchased!
Look forward to the update tomorrow.
thanks it should be out in about 2 hours… (depending on Envato timing for the review) you’ll get the email from Envato.
Cheers!
I installed today and the products are like this, how to solve? I didn’t edit anything in the theme https://imgur.com/a/NLGJfkD
Today I verified that the non-stop player is not working and even importing the demo data, the cart does not come to the home as we demos, I checked my server and it meets the requirements.
I’m sorry but for this type of questions we can’t provide support here since we need to check. multiple factors and request your credentials.
best regards
The theme sometimes works on mobile but others it does not, what can be causing this? site is http://www.hezzler.com
the screen goes black on my phone, seems like there is an effect on the page with a black page that auto swipes but sometimes it does not swipe and leaves a black page on
Hello, I see you already opened a ticket, thank you, we will get back to you within a few minutes, please keep an eye on your ticket for the udpates. You already have a request for more information.
https://www.qantumthemes.com/helpdesk/forums/topic/black-screen-on-mobile-device/thanks
Its the preloader plugin, I turned off the plugin and its works fine now, but I have to keep the plugin disabled “QT Kentha Preloader” to be exact
Hi, this plugin was deprecated quite some time ago, it’s very strange that you still had it on since we forcefully disabled it a few time ago. Maybe you skipped many udpates?
Hi, is there an option to remove that ‘more’ on release page, and just have all the content visible without the ‘more’ pagination? My feeling is that this creates too much confusion, especially if the releases come from embed links and there would be a better impact by viewing them immediately, as soon as you open the page, instead of having to understand that you need to press ‘more’ to find them. Thanks.
I’m sorry there isn’t such option.
Hi, is there a way to change the slug “kentha-event” from /kentha-event/event-name to something like /events/event-name ?
Yes you need to edit the function of the custom post type event, included in the php file of the theme. It contains this string in the details of the post type definition.
Also I would recommend copying the entire function in the child theme functions.php in order to keep it safe when updating the theme, so the change won’t be lost.
Hello,
I need some custom work in your theme which i will pay. How can i get in contact with your developers so that they can send me quote on custom work? I do not have valid licence no more.
Kind regards,
– Thomas
Sure! info@qantumthemes.com please feel free to explain your necessities thanks
Hi so I am using theme to sell songs, now i want to give each song 2 different prices, one for personal use, and one for commercial use. In woocommerce product i used variables to set 2 different variables for this. now the problem i am facing is theese variations only show up on product page, so like when i try buying from from music player (from that cart icon/download icon) it puts product directly into cart with the price of personal use variable since that price is lowest of the two. same then happen when you try buying song from album page etc. please help me that when someone try to buy song from music player or album page it ask which variable they want to buy.
PLEASE DONT send me help desk link i tried there before coming here, i cant even login there since you guys send login password through email and i cam not getting any mail from you guys, not for registration , not for lost password , anything. so try to answer me here
so i check spam and found mail from your support email for password. but now it is saying my purchased code is invalid :/ how to fix that now ?? i am simply copy pasting my purchase code.
Hello and good morning, sorry for the issue, I saw the Envato API had some errors this morning. The connection appears now to be working and your purchase code is working fine, by a test I just did on our helpdesk
https://imgur.com/MnssZPoAbout the described case, this is really a complex thing to answer here.
We will conduct a full check of your website, analyse your product settings and provide the correct setup for the products.
Please, in the helpdesk ticket, if possible, add your wordpress link, user and password, we will log in and check it directly (our helpdesk is private).
Thanks!
I purchased an extension to my support but it’s not updating on your support site so I can’t make a ticket. How can we fix this so I can put in a ticket?
Hello and thank you for renewing the service, it’s normal to take a few hours. I just checked and the user is now fully enabled on our helpdesk. Thanks for your kind message and wish you a great day!
PS here’s the direct link for the helpdesk: https://www.qantumthemes.com/helpdesk/forums/forum/kentha/Hi presale question, comments on podcast and albums is this possible?
Hello, they are not normally available because of the average user requests. If you wan to enable them is not complex and our suppor can help you by editing 2 files. You can open a support ticket and say this request was pre-approved in order to receive his small code customisation for free.
Ok thank you.
Hello, Can you please help me? Ajax is not working at all it’s a clean install of WP on LiteSpeed server…
any page you open the music player will stop and then if you click play again it will start from start instead of remembering where to continue from 
I’m sorry sir but the support expired 2 and a half years ago Supported until: 2019-12-29T06:56:15+11:00
If you need support, we will be extremely happy to help via helpdesk, but you need to renew the service.
Thanks for your kind collaboration, regards Igor
Yes stupid me wanted to support ungrateful developers back when I first seen this. Just to be damped on when support will be needed back…
And yes if this worked I would have never contacted you, so based on that this is not functioning as advertised! needs support to get it working.
I’m sorry we don’t remember any case that happened before, please send us an email about the site with the link to your page. Will give it a look later today
Gentlemen,
Thank you for resetting my code. I was testing ‘Ghost’ on my iPhone last night (still looking for the right theme…) and spotted some issues – and import ones;
1) When you preview a track in a list (on the iPhone) – it’s not possible to click on the INFO or PRICE button to get to the product page anymore because the player’s scroll bar is covering it, even at the beginning-if you click the info the scroll bar fast forwards above it! So the only way to get to get to the product page is by clicking / playing another track and then go back to the previous track and click on the info only without playing it. I don’t think this is right, and at the same time it kills the user experience. What do you say?
2) Another issue, is that some pages can be scrolled endlessly, again, I don’t think this is right-I have seen it before with other themes…, I also landed on empty black pages and stuck there, not being able to go back to previous page!
As mentioned, I never used Kentha in the end, but now I am back and I am looking for a suitable theme, I think the Ghost version could work.
For the record, I have been a beta tester so what I report is always real 
Looking forward to your answers
Thanks, answered by email too, best regards
Thank you, I am happy to report via emails if that’s ok with you.
sure, we replied to the second email as well, thanks for your kind collaboration, very appreciated!
Hi, I have just requested a purchase code reset via your website (I didn’t use the theme anyway), although I did request a reset about a year ago via your support tickets section, I cannot access it now! – Didn’t realise I had to follow this link: https://support.qantumthemes.com/dm/purchase-code-reset-request/
On a different topic do you have a comparison table for your themes? Or maybe you could explain it here briefly? I am not talking about the look, I am asking about features per page mainly, at least the obvious ones. .. Thanks in advance
Hello,
Can you tell me where in your theme can i disable “slick infinite loop” so that carousel will not go in circles when you click on left or right button?
I have changed data-infinite=”true” to false but nothing happens.
Thank you in advance
Kind Regards,
– Thomas
Hello,
To access helpdesk i need a valid new licence and i will not pay $49,88 for just one simple question that could be answered here. Many theme developers are happy to answer simple questions here in comments but that is not the case with your theme. No problem, I will just have to figure it out myself where this thing is located in this theme.
Hello. Your theme looks fantastic. I have presale question, I hope you can answer them.
Can the artist register and fill in their own information? or this must always be done by the administrator (self-managing). Information such as biography, music, events (calendar), social networks, products, booking contact, etc.
and other question. Can I put advertising on the site or some way to monetize?
Thanks for your time.
Hi, there is no built-in function for this, but you can find plugins to add the functionality, like User Role Editor.
Anyhow, i would strongly recommend to use a form, like contact form 7, and manually enter the information submitted by the form to create the artist page.
Otherwise people may paste broken html, or even malicious scripts, that can compromise the site. Or simply badly formatted contents or bad pictures.
This is why any big website uses this method…
About advertisement this is not part of our theme functions so you are free to integrate any plugin you like for this, but we don’t provide help for this function, sorry.
Best regards
Thank you for your very honest answer. I understand that there may be security issues with my request. My ideal of the site is that it is self-managed and the task of the administrator is as little as possible. Have a great day.
Yes i totally understand, been managing am artists website myself back years ago and understand what you mean.
But is indeed after my personal experience that now i would totally discourage from allowing random people adding contents to a website… Unfortunately most of people don’t understand the relevance of not posting pictures of 40 Mb or test copied from a word document… So i would see this as very risky…
Hello,
I think you have two bugs in you theme or maybe just one for the both things. The bug is on Checkout and Shop page. Those two pages aren’t working properly if you are not logged in as an admin. On Checkout page you have to refresh the page so that the customer can select Payment method or even enter coupon or log in. You can check it on your demo site. It also has the same bug until you refresh the page. The Customer login and Coupon section is open until you refresh the Checkout page but by the default it should be closed. If you are logged in as an admin you do not see this problems. On Shop page the widget for price is looking very bad until you refresh Shop page. But also again if you are logged in as an admin there is no problem. So can you please fix this two bugs?
Filter by Price – Before the refresh of the Shop page
https://prnt.sc/26fbfh3
Filter by Price – After the refresh of the Shop page
https://prnt.sc/26fbft1
Checkout Page – Before the refresh of the Checkout page
https://prnt.sc/26fbfxa
Checkout Page – After the refresh of the Checkout page
https://prnt.sc/26fbg53
Kind Regards,
– Thomas
Hi, you need to disable ajax on the checkout page using its custom field checkbox.
Best regards
Hello,
And where can i find this setting in your theme?
Kind Regards,
– Thomas
Hello,
Is it possible to have the “Glitch effexts” on this theme too? or is it already there?
not possible, sorry
Good day, hope you’re well! I recently updated the theme with the new version & now all my event pages reflect a 404 page not found error, could someone please assist me with resolving this? I tried creating a ticket via the support platform but it won’t allow me to.
Hi, just go to permalinks and save the settings, this will do
Thanks so much, it’s working now.
Hi – I just now renewed support for Kentha, because I need your assistance in changing the Kentha license from a temp domain my host was serving me in error when I installed Kentha, to my correct domain that is active in my Bluehost account right now.
I submitted the Purchase Code Reset Form at the QT Support site for Kentha, however, my account on the QT Support site hasn’t been updated with the Support Renewal I purchased for Kentha here on Themeforest and I didn’t receive a confirmation of purchase code rest.
Could you please check my QT Support site account and verify whether or not the purchase code has been reset, per my Purchase Code Reset form submission?
Old Website URL: https://box2457.temp.domains/~ictordin
Thank you very much!
Thanks, there is always some delay for the caching of the license information. I’ll personally take care of your request and you’ll have further updates in minutes.
Excellent – thanks so much! (That likely explains my inability to create a support ticket at the QT Support site – it takes a while to update the extended support purchase.). Again, I really appreciate your fast support response and assistance.
Yes it normally takes 24 hours for the information of the account to be sent to the helpdesk because of cache.
Anyhow, i already refreshed your account details and the renewal information was correctly reteiven.
I also already reissued your purchase code, allowing the use on a different domain.
Please proceed as follows:
1. In your final website remove che purchase code and add it again
2. Now you can click the plugin updates button to fetch new plugin versions.
If you need further support, our helpdesk is now fully operational for your profile.
Anything else i can do for you?
PS. We will distribute the page builder updates after Xmas since the testing is not concluded yet
Thanks so much. One last question:
Where in the admin panel to I remove the Kentha purchase code and re-add it? I looked in some obvious places, to no avail. Thank you!
FYI: in case this helps – I have the envato market plugin installed and already created and used a Envato API Personal Token for the Kentha update I executed yesterday. Does that need to be changed as well? Thanks.
(Can’t seem to locate where I can remove and re-add the purchase code.)
In admin panel, I looked under: Kentha (blocked by the message “Thank you for choosing Kentha 3.2.6. Very Good, Your license is active”), Kentha activation, Settings, Envato Market…
Please point me to the correct admin panel item, and I’m set. Thanks!
Solution: I went to Appearance > Kentha Activation and clicked on the subheadline copy below the large blue button, ”...to remove activation, click here“
This removed the current activation, and provided a text box to input the purchase code for reactivation.
Thanks so much for the blazing fast, excellent support!
Wishing You a Warm Holiday Season
Hi, yes indeed the correct procedure. This was what I wanted to describe before, [ https://i.imgur.com/cVWCzP9.png ] was my explanation unclear maybe? Sorry in this case!
Wish you a good holiday time!
Hi, congratulations, your theme seems very nice. Before buying it, I’d like to have an info concerning the Audio player cause I cannot see that from the samples.
Let’s imagine being on the page of ARTIST 01. I would like to show his latest release (i.e. ALBUM 01) on his page, ready to be listened, followed by the cover photo of his previous albums (from the same artist, not from other artists). For Example, ALBUM 02 and ALBUM 03. When I click on the cover photo of the ALBUM 02, it will replace the position of ALBUM 01 (showing all titles and ready to be listened) while ALBUM 01 would go down in the album list together with ALBUM 03. While doing that, I should be able to keep staying on the page of ARTIST 1 and read his biography or watch his photos while listening to his music. Is that possible? Thank you in advance.
Hi, with this theme you can see, play and enqueue in the playlist any album of each artist. From an artist page click Albums, and everything is there. Is a bit different from the design you mentioned, but this is how our theme works and can’t be changed. the end result is exactly the same by the point of view of the possibilities.
Best regards
