488 comments found.
Theme licencing cannot cope with multiple licences. To update, you need to login, but it can only recognise 1 licence. So you have to deregister the site you logged in for, login again, and then it recognises you have another licence.
This is ridiculous way to carry on. Thankfully we only have 2 sites with this theme (which BTW we like), but imagine if you had 10 or more sites. Complete nightmare.
Hi,
Which version of theme and thim core plugin are you using?
Thanks & Regards,
ThimPress – Customer Service
Version 2.0.8 in both sites.
We fixed this issue before but i think we missed a case, thank you for your feedback, our developer will recheck this case again.
Thank you for your quick reply and fixing the issue in the future updates. As always very responsive and quick.
Nice to hear that. Wish you a good day.
Hi. I am new to buying WP themes and this seems very nice. Does this includes booking plugins, or payment plugins and configurations? What is normally the process here? Just buy the theme install and configure booking and payment providers/plugins?
Thanks in advance.
Hi,
We have the documentation here: https://docspress.thimpress.com/hotel-wp Hope it will helpful.
Thanks & Regards,
ThimPress – Customer Service
I have already submitted a support ticket twice about this issue and got the same response to install the jquery plugin to fix two major javascript issues that I have. It fixed the date picker issue but two more has popped up. You guys really need to update the /wp-content/themes/hotel-wp/assets/js/main.min.js file so these errors will go away and I wont have to use the jQuery Migrate plugin to fix a theme issue. I have the latest version of your theme and its still showing same issues. Please dont tell me to submit a ticket because whoever is answering tickets pertaining to this issue is telling people to download that plugin. Please fix this.
Hi,
Yes, we will be pushing an update soon to fix this issue. Thank you.
ThimPress – Customer Service
Hi, i have the same problem of this guy -> https://thimpress.com/forums/topic/have-problem-with-icons-in-home-some-translate-theme/ but i can’t access to the support because it keeps loggin out every time. I bought the theme and i have verified my purchase with code.
So, how can i translate the “bedrooms/bathrooms” text? I use Loco Translate but i can’t find them. Thank you
Hi,
Please try to clear your cookies. In Google Chrome or Microsoft Edge, go to:
1. Menu. The three dots in the upper right corner. In Chrome they are vertical, in Edge they are horizontal.
2. Go to More Tools >> Developer Tools
3. On the top you see Elements, Console, Sources … go to Application
4. Under Storage find Cookies.
5. Click dropdown. All the sites that have cookies on your computer will be listed.
6. Right-click your WordPress website and choose Clear. Or you may choose to Clear all of them.
7. Close and restart your browser, then visit your topic again
Note: You can use the incognito browser to view or create a new topic.
Thanks & Regards,
ThimPress – Customer Service
Hi, can I use Mercadopago for Woocommerce as payment gateway? Thanks
Hi,
Yes, of course, we have supported for it.
Thanks & Regards,
ThimPress – Customer Service
Thanks for your quick reply. So this theme suports argentinian peso? Does it work with Elementor? And last, can I translate front and backend? Regards
Yes, you can translate the theme with the Loco Translate plugin and it works with the Elementor. If your payment available on the Woocommerce we can support it.
A question please. Can this theme be used with South African payment gateways like PayFast?
Hi,
If your payment gateways can work with Woocommerce, our theme can support it.
Thanks & Regards,
ThimPress – Customer Service
I am needing help with a custom plugin that you guys created for me a few of years ago…I renewed my support for another 6 months but it isn’t showing up on your website that I renewed support. I need to create a ticket so you can take a look at the custom booking plugin …there is css overlapping the date picker and its hiding the dates so no one can actually see the date selected. This needs to be fixed please. I don’t know how long this has been like this…I just noticed it this morning. I updated the theme and thats probably the issue or the code has changed for the icons because this is whats showing in the date picker slots instead of the date selected:
< i class=”fa fa-calendar-o” aria-hidden=”true” > < /i > – this is showing in both of the drop down date picker boxes (without the spaces)
I was able to post my ticket…scratch this one. Thanks
Hi,
We are so sorry about that, our team will check for you now. With your issue, please be sure the theme is latest version.
Thanks & Regards,
ThimPress – Customer Service
Preorder problem.
Can you fix this ?
When i CHECK AVAILABILITY and i Select the Room i whant the extra options (page…) not showing, only if i go to Room, click Book Now, Select Date….
I whant to see witch is much better for me, LuxStay or Sailing 
Than kyou.
Hi,
Oh, we can fix it very fast, so sorry because we don’t add the extra options on the demo. I think both themes have the same function but Sailing is the choice better now.
Thanks & Regards,
ThimPress – Customer Service
Hi, I want to buy this theme immediately, but I have a question , is there is fees applicable per week? Example: cleaning fees 10$ per week , So if the user book 2 weeks then the Cleaning fees is 10*2=20$ Please answer me..
Hi,
So sorry, we don’t have that feature.
Thanks & Regards,
ThimPress – Customer Service
Okay I have paid successfully, can you please help me in adding the details of the booking in check out? Example: 3 night-> 3 *100 then total is 300$
Hi,
Please go to the HotelWP forum: https://thimpress.com/forums/forum/hotelwp and create your ticket. Our support team will check then guide you.
Thanks & Regards,
ThimPress – Customer Service
I want to translate some elements of the rooms such as the text bedrooms that is in the home and in each room with loco translate I did not find them can you help me, I shop this theme
Hi,
Please go to the HotelWP forum: https://thimpress.com/forums/forum/hotelwp and create your ticket. Our support team will check then fix that for you.
Thanks & Regards,
ThimPress – Customer Service
Thank you very much, if I already tried to access the support system but it did not send me the activation email or request for a new password, I have not been able to access
Which email are you using on the ThimPress site?
thanks my programmer send ticket thanks
Please be patient, our team will respond for you as soon as possible.
Hi, question does this support ical from OTA so that there will be no overlapping of booking?
Hi,
So sorry, our theme doesn’t support iCal.
Thanks & Regards,
ThimPress – Customer Service
I can’t import the demo themes. I get 504 gateway time-out error. I’m w/ godaddy and my host meets the server requirements. Please help!
Hi,
Please go to the LuxStay forum: https://thimpress.com/forums/forum/hotelwp and create your ticket. Our support team will check then fix that for you.
Thanks & Regards,
ThimPress – Customer Service
I created a thimpress account, when I go to the forum https://thimpress.com/forums/forum/hotelwp I get the sign-in button. After signing in, I get redirected to the homepage. It’s an endless cycle! How do I submit a ticket???
Thimcore plugin is making my site very very slow. It’s only a one page site and I haven’t even finished setting up the booking system yet. Can I please get a refund????
Hi,
We are so sorry to hear that, i switched to your account and we can create a topic normally: https://prnt.sc/26wma1l Please follow your ticket: https://thimpress.com/forums/topic/i-cant-import-the-demo-themes Our developer will check for you now.
Thanks & Regards,
ThimPress – Customer Service
Your theme cannot run on godaddy managed wordpress hosting even though the server meets the requirements you have stated on your site. The developer’s support does reply in a timely manner but doesn’t really have a solution. what a shame..
We see have the issue related to the permission of a file, that is cause you can’t import demo normally. I will ask our developer team to check for you now. Our item is a Wordpress theme so any hosting support for Wordpress we can be compatible with it.
Good day, I purchased the Luxstay Hotel & BNB Theme on the 29.12.2021 which is a week ago however the WP hotel Booking plugin seems to be a constant issue where after a few hours it keeps corrupting the website with LANG-=US critical error on website. i purchased the theme so that i could create a small hotel booking system and now cannot use it. please can you assist with a a correct plugin
Hi,
Please go to the our forum: https://thimpress.com/forums/forum/hotelwp and create your ticket. Our support team will check then fix that for you.
Thanks & Regards,
ThimPress – Customer Service
hi,
I have created a ticket and waiting patiently for a responce.
Regards,
I will ask our team respond for you as soon as possible. Please be patient.
Thank you kindly
Please follow your email and ticket.
Hello, no responce uptil now
Please be patient, we see you just respond 30 minutes ago
Hi, Pre-sale question. 1. Is it possible to set the room to only be available on a certain date? 2. Is the customer required to register first prior to booking? 3. is the booking available to be book on both daily and nightly basis?
Hi,
1, 3. Unfortunately, we do not have this function. 2. Users are not required to register before booking.
Thanks & Regards,
ThimPress – Customer Service
Hello.
Presale questions:
1. Can I use the theme without the booking system? I want to have only a booking request form and prices for the different types of rooms, not an actual reservation system with payment included.
2. Can I edit all the colors from theme options? I want custom colors.
Thank you! Adi
Hi,
1. Yes, you can do it, but you should create a form by yourself. 2. Yes, you can, we provide an option for changing colour.
Thanks & Regards,
ThimPress – Customer Service
Pre-purchase consultation, it is possible to see the admin of the web in wordpress to know how the rooms are loaded, how the seasons are created and explore a little, to know if it fits or not the operation of our hotel?
Hi,
We use core is this plugin: https://wordpress.org/plugins/wp-hotel-booking That is free so you can install it on your site and check.
Thanks & Regards,
ThimPress – Customer Service
Please is shortcode available for the booking functionality? If yes, where can i get it cause i would love to create my own rooms through elementor and then add the booking functionality through shorcodes. Thanks
Hi,
So sorry, we don’t have a shortcode can to do it. I will discuss with our developer team to develop it if possible.
Thanks & Regards,
ThimPress – Customer Service
Then can i make the image gallery at the room page double, one for the hotel rooms and the other for the rest rooms
So sorry, I don’t understand your question, in the setting room https://prnt.sc/1vsd15l Gallery section you can upload any image you want.
Please am unable to add my logo at the footer! i need help!
Hi,
Please go to the LuxStay forum: https://thimpress.com/forums/forum/hotelwp and create your ticket. Our support team will check then guide you.
Thanks & Regards,
ThimPress – Customer Service
Hello, I need to be able to create a wordpress user to manage the bookings after bookings is done please. How do I go about that please. thank you.
Hi,
You should create an account have the role editor or administrator. Let go to your WordPress dashboard -> Users -> Add new.
Thanks & Regards,
ThimPress – Customer Service
Hello you did not understand what I typed, let me redo that, when customers make bookings, I want accounts to be created for them at the backend please, so a wordpress user account should be created for them as well as a woocommerce customer as well, so that we can then generate their invoices etc when they are leaving. Thank you.
You can go to your WordPress dashboard -> Users -> Add new user, in the order detail of Woocommerce have the name and email of customer, you can use it to create an account, when created an account, your site will send email to your customer.
Hi, 1) We are getting abandoned alert for two plugins ‘Widget logic’ and ‘WP Hotel Booking Room’. Reference: Screen shot ‘Word fence error – Out dated plugin’ from reference doc 2) We are not able to post our queries to support. Reference screen shot ‘Warning for -wp-hotel-booking’ from reference doc Reference doc: https://www.sierratec.com/downloads/ref-03092021.docx Please help Thanks
Hi,
Please go to the Luxstay forum: thimpress.com/forums/forum/lux-hotel and create your ticket. Our support team will check then fix that for you.
Thanks & Regards,
ThimPress – Customer Service
Created the ticket as suggested
Please wait, our support team will check and respond as soon as possible.
