371 comments found.
My Licence is dead for some reason. What happened? If I try to activate it says:
“Your copy of the theme has not been activated. Please navigate to Playerx Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options. “
How to fix it?
I can see that it is activated and it also says:
“Registration
You have successfully registered your copy of the theme!”
Can you check it?
Hi there,
Please navigate to Appearance > Install Plugins and check if your
Playerx Core plugin is updated to the latest version.
Support
Edge Portfolio part of
Qode Interactive
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Hello there, i use in the Edge Settings Edge Parallax Background Image. I want to deactivate the Image Background on mobile devices, usually this code should work:
@media (max-width: 1024px) { .vc_parallax .vc_parallax-inner { top: 0 !important; height: 100% !important; width: 100% !important; } }
But because i use the Edge Parallax and not from WPBakery, this css code not work. Can you just tell me how the name for the Edge Parralax? Like for wp bakery its .vc_parallax .vc_parallax-inner.
Thanks 
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
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Hello there, sorry but i have to report here a bug after Wordpress latest update. I tried it in qodeinteractive.com but license is expired.
I have updated my Wordpress to the latest version and it seems to be there a bug. I strongly believe its the new WP Version, because i deactivated all my plugins, and the issue still there.
When you add in example in product page “Image Galery” from PlayerX then you can add some images to show them in a slider. It works, i can choose them and they are shown in the page, but now you can not change the position of those images anymore and this sucks really… Before you were able to add as example 10 images and then you was able to change their position.
https://ibb.co/9pwWqgyhttps://ibb.co/5W0hhrH
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hey, I have the newest version of the theme (Version 2.0) but the WPBakery stays at version 6.4.1. How to solve it?
Hi there,
Thanks for writing in! If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hey there, did you hear about the Wordpress 5.9? Uh i am scared to update. Can you confirm the compatibility with this theme? Did your team tested it? Thank you for any info you have
Hi there,
Thanks for writing in! Yes we have, our team is working hard to update all our themes and the compatibility will be added for sure and you will be notified once the theme update is out. We haven’t tested our theme with WP 5.9 yet however since it is compatible with 5.8x you can use it until the compatibility is added-
Thanks for understanding.
Support
Edge Portfolio part of
Qode Interactive
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how do i get rid of the “this is playerx, a theme for games, clans and esports”?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I Have tried Importing Theme Data but it Stucks at 64% everytime Please let me know how can it be fixed??
Hi there,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them. Also, in case that you are using cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Support
Edge Portfolio part of
Qode Interactive
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Can you integrate an NFT marketplace integration (Open Sea) in your theme’s store?
Hi there,
Thanks for taking an interest! Please note that we have not tested integration with NFT market place and for that purpose we cannot guaranty theme compatibility.
Thanks for understanding and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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I would like to deregister my license of PlayerX Theme, to use it once again on the new site, for the same domain. What should I do in this situation?
I would like to post a request but my time of support has ended. Can I ask for help either way?
Hi there,
We were able to locate your website and deregistered the purchase code for you. So you will be able to register it once again. You should know that you can always do this from our help center by following this tutorial.
Thanks.
Support
Edge Portfolio part of
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@craterhood No they are not scam, you have to update the playerX Core, you can find it in the folder “Plugin” when you download the theme package from envato. I had the same issue after update, but somehow the Core Plugin was not updated. Try it then it will work
Hi there,
Thanks for commenting. Yes this error usually occurs if the PlayerX Core plugin is not updated.
Thanks
Support
Edge Portfolio part of
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My theme is properly registered but it shows this message in the admin panel: “Your copy of the theme has not been activated. Please navigate to Playerx Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.”
Are you just trying to scam me into buying renewed support to get rid of that fake message or is there a bug in the theme?
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Also, you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Just bought the theme and installed it but wasn’t able to import demo correctly. it kept freezing at 98%. All server requirements are correct and much higher than necessary. I am on a dedicated server with 16GB of memory and 8 processors.
Sorry this is really urgent. I have already removed and installed several times and each time it gets stuck.
Hi there,
Thank you for reaching us!
This usually means that sliders didn’t import, however you can import them manually. Please see one-click import → Bonus tips.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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The folders listed in your guide (Bonus tips) are not in the files I downloaded. I wrote in support 30 hours ago and it’s really urgent.They told me that my server was not strong enough. This is my info: https://ibb.co/WcF59BW If it was not so urgent I would laugh. The server costs almost $ 3000 a year. Please take this seriously and solve the problem.
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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hi i just bought the theme and installed it but wasn’t able to import demo correctly. it kept freezing at 96-98%.
I have reset it and tried it couple other times with suggestions from your guide.
- including meeting all the server requirements - not installing wpbakery, elementor before importing demo - but it still freezes and won’t import.
im using wordpress.com by automattic
please help.
thanks
Hello,
Thank you for reaching us!
Please submit a ticket to our Help Center and include your website URL and one of our support agents will help you with this.
Support
Edge Portfolio part of
Qode Interactive
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Please respond to my ticket in your Help Center. Ticket Number: 156783
Hello,
Your ticket is updated with the answer, so check the ticket status now and please continue this conversation on our Help Center. Also, note that the usual response time is around 24 hours Monday-Friday and our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Support
Edge Portfolio part of
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This suppose to be esports theme but there’s no Discord in social media?
Hi there,
Thank you for reaching us!
If you are perhaps referring to Discord icon, then it is available in fontawesome icon pack (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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pre sales question…..how easy is it to edit the matches part of the site including wording etc. Thinking about using this for a pro wrestling gaming site. Thanks!
Hi there,
Thank you for taking interest in our theme!
Matches are customizable custom post type and you can find more info about the options in the theme’s documentation in this link.
They can also be edited using the WPBakery page builder or Elementor as shown in screenshot.
If you have any additional questions please let us know.
Support
Edge Portfolio part of
Qode Interactive
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The support is litteraly AMAZING !
Support
Edge Portfolio part of
Qode Interactive
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Import don’t work for content
Hi there,
Thank you for reaching us!
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article Recommended PHP Versions And Resources And How To Set Them. Also, in case that you are using cache plugin, please deactivate it. It’s recommended that cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature. On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Nothing 
Hi there,
Thank you for reaching us!
If you have any theme-related questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Unfortunatelly can not reach you at support, cause my support ended – OK. But I have downloaded the version from this page I have licence here, so everthing should be OK, but:
1. I have installed last version of your theme, downloaded from my account at Themeforest. I got issue when i have thi message in my administration: “Your copy of the theme has not been activated. Please navigate to Playerx Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.”
2. I have deleted the theme and try fresh install from Envato (using the token form the Themeforest Envato market). The same result.
On PLayerX Dashboard it seems like my product is correctly activated.
Now I do not know, if it is this 2.0 version or not, previous versions were OK.
SOLVED: Maybe it will help to tohers, followed the manual of update from previous messages and there was the catch:
1. I have in plugins: PlayerxX Core version 1.1.1. 2. In the manual it says there are in your licenced ZIP files plugins under /includes/plugins 3. I have manually update the plugin with provided 2.0 version. 4. Everything is OK now…
Possibly the message or theme upgrade could be fixed to to this more automatically
No issue than.
Hi there,
We’re glad to hear you managed to solve the issue, and thanks for sharing the solution.
Support
Edge Portfolio part of
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Not a bug, but just an error probably. After updating to version 2.0 it shows the popup that my theme isn’t activated while it is. Did a reactivation but still shows it.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Keep us updated on this please.
Support
Edge Portfolio part of
Qode Interactive
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Everything seems to be updated. Both theme and plugins don’t show up any new updates. And the connection with the envato market looks fine from the moment that the plugin’s test connection works.
Hi there,
Could you please provide us with your website URL so we can check?
Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Sorry for the late reply, i was out of town. Sure the site is the following: https://assettozeusteam.gr/
Hi there,
Thanks for providing your URL, it seems like you didn’t update the Core plugin. The version of Core on your website is 1.1.1, and the latest version included with the theme is 2.0, see the official changelog here.
Please check this article and update Core plugin: How To Update A WordPress Theme And Plugins.
Hope this helps
Support
Edge Portfolio part of
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Hmm, wierd, all plugins where uploaded fine with the automatic update except the core one, and that’s why i didn’t have any pending updates. I manually re-added it’s files. All looks fine. Thank you for the help.
You’re welcome.
After the theme update all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Support
Edge Portfolio part of
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2 issues on 2.0 version.
1. Your copy of the theme has not been activated. Please navigate to Playerx Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.
Even though the theme is activated.
2. WPBakery Support wrote:
The issue is because the design options at your end are disabled by the theme developer using vc_set_as_theme. You can get in touch with the theme developer and get rid of the above code from the theme to get it back.There is an issue with the WPBakery Page Builder Design Options not opening.
Thank you!
Hi there,
Thanks for writing in!
1. Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
2. vc_set_as_theme is present from the time when theme was released so if you were using design options you have probably changed this at some point
Once we test this on our side the WPBakery Design options are working perfectly fine.
Please keep us updated on this.
Support
Edge Portfolio part of
Qode Interactive
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