5418 comments found.
I’m having a problem updating the theme using my Envato Token as I’ve always done before. The message I get is:
Downloading the Envato Market install package…
Unpacking the package…
Installing the theme…
Destination folder already exists. /home1//public_html/wp-content/themes/u-design/
Theme installation failed.
What should I do to get this update install to work?
I’ve tried the cryptic solution described above and all I get is a blank front page that says
No Results Found Ready to publish your first post? Get started here.
What can I do?
Hello, @adh81,
The error “Destination folder already exists” means that the theme is already installed on the server. If not then first rename the theme folder name from the wp-content >> themes and then try to update it again I hope you will never face any issue.
Regards Andon-Design.
Thanks for the response.
However, today I am only offered to install NOT update the theme. I am able to rename the folder and install the new version but I lose my site.
After updating I get
No Results Found Ready to publish your first post? Get started here.
It seems that this is a completely new plugin and I can’t simply update from 3.4.18. This new plugin requires customization after installing.
How long will the version 3.4.18 be supported?
Hello, @adh81,
The old version of the theme has week basis and nowadays the technologies are too updated. The programming languages coding standards were also updated. So if we create a new theme then the old one will no more works in the coming few months based on the technologies updates faster and faster. So all of our customers will lose their sites just because of our old version of the theme. So in this scenario, we update our theme so that it will be compatible with the working and coming technologies on the website. So that our customers will be able to use the theme till they want to. This was the only way we have. I hope you understand.
Regards Andon-Design.
Help! This version is almost like a new theme and so I am having to change everything to make the site look like it is supposed to but I am struggling to do this. Nightmare. The Documentation does not help on issues like – where are the ‘13 pre-built headers’ so that I have a hope in hell of making the header look decent instead of squished up. Why on earth would you do this? Why not just make a new theme if you want to and give us the OPTION of changing theme?
Hello, @conduitcomms,
To know how to set and use the pre-build layouts of header simply go to the Dashboard >> UDesign >> Template there you will see the header template edit it and in the settings, you will see the UDesign Icon click on it then open the “UDesign Studio” there you will see the pre-build layouts as you can see in the image: i.is.cc/1roRLPQD.png you can use any one of them you want.
Here is the documentation link: https://d-themes.com/wordpress/udesign/documentation/ in this link you will find the articles to read also the video tutorials about the new features of our theme.
The old version of the theme has week basis and nowadays the technologies are too updated. The programming languages coding standards were also updated. So if we create a new theme then the old one will no more works in the coming few months based on the technologies updates faster and faster. So all of our customers will lose their sites just because of our old version of the theme. So in this scenario, we update our theme so that it will be compatible with the working and coming technologies on the website. So that our customers will be able to use the theme till they want to. This was the only way we have. I hope you understand.
Regards Andon-Design.
I followed all your instructions to update the theme to 4.0 and reactivated the plugins and sadly now I am been told by WP Bakery that I have to pay $56 for that plugin to work with 4.0! And on top of that I have lost all my site layout completely. I will for now go back to my backup of the previous version and move to another theme. This was a debacle of a roll out.
When I try to update WP Bakery plugin: “An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
What you should have done is explained to people in advance the WP Bakery licence upgrade expense issue and not supporting it anymore. You should have, and I have seen good theme makers do this, is offer an update to the 3.0 version whilst presenting the 4.0 version as a beta theme for some to experiment with. Why do you think we all have time to rebuild websites from scratch? Thank heavens I backed up my site using All In One Migration plugin. Never again buying anything from you.
Hello, @Dubman2012,
Regarding wpbakery working with the latest theme version, there is some issue and I am very sorry for that I know it mentioned on our official site that wpbakery is supported but in the recent update we removed wpbakery from our supported plugins list and we missed those tags on themeforest and we will remove those soon. So I apologize for this confusion.
Now if you manually use wpbakery then it is not going to change anything because theme pages will not customize with wpbakery anymore.
So now if you want to use wpbakery then ask your hosting provider to restore your old backup and after that do not update the theme because you can’t update your old site without any conflict. We replaced all codes of the original udesign theme. It is impossible to compatible with old versions.
Or if you want to update then simply create your site from scratch with elementor plugin.
Regards Andon-Design.
I enjoyed this theme so much for many years so sad to say goodbye to it. @Andon-Design: Please remember many freelance designers use your software to design their client’s websites. How can they call their clients and ask them to pay them for a re-design of their sites again? Or you expect us to offer that service for free? Anyway farewell.
Hello, @Dubman2012,
We are sorry for this inconvenience but we have to upgrade our theme to follow nowadays trending…
The old version of the theme basis was too old. We can’t keep it for a long time anymore. That is the main reason we have updated all…
And you have to shift to the new version and there is no other way.
Regards Andon-Design.
Dear Team, I am using Udesign on Desert Safari Dubai from 2011, keep updating as per new updates, but now look like have to create site from scratch as version 4.0.0 is totally different from the old one. Can you please create a guide or documentation to upgarde from version 3 to version 4.
Hello, @Mianz,
Actually, it is a major update of our theme we added lots of new features, options, and demos and remove the old options from the theme. You can update your theme by following the below steps.
1) take a complete backup of your site.
2) Disable all the third-party plugins.
3) Remove the customization from the theme core files and from the child theme if you added.
4) Update your theme from the Appearance >> Themes
5) Update the theme necessary plugins from the Appearance >> Install Plugins.
6) Check back your site after clearing the browser cache.
7) activate the third-party plugins one by one.
Add the customization again in the child theme, or in the theme core files
I hope you understand.
Regards Andon-Design.
Hi,
I’m using Udesign for years and it looks like the new update is big and I would like to ask if you offer migration from an old system Version 3.0 where i still use udesign shortcodes and slides, no Visual Composter etc. I would like to keep the current layouts and dont spend lots of time in recreating website again. Is there a Chance to buy such service form you? Ps. here is my website -> http://alturl.com/xs629 Thanks
Hello, @123tlumacz,
Actually, if you created your site using shortcodes and customization then updating the theme require customization too so kindly contact our customization team at ptheme.customize@gmail.com for paid customization services or if you just simply create your site using a page builder plugin then kindly contact our support forum via creating a ticket of your issue and share the details of your site to access it as an admin but kindly disable the third-party plugins and the customization first. I hope you understand.
Regards Andon-Design.
New version 4, its not working for me, cannot download/import the demo contents, And the support needs to have the website online (live) which is not possible for me. New support is not supportive enough, compared to the previous forum based support. We could get our replies without even requesting the support or creating new tickets. Also the Udesign Studio templates aren’t downloading.
Hello, @BayanInv,
Please create a ticket on our support forum and share your site access with describe your issue and share the screenshots or video of your issue so that our support team member will help you to solve your issue.
Regards Andon-Design.
The Support forum seems to be down. Facing a problem when trying to update the theme using Envato Token. Once added my token and trying to update, the message I get is:
Downloading the Envato Market install package… Unpacking the package… Installing the theme… Destination folder already exists. /home1//public_html/wp-content/themes/u-design/ Theme installation failed.
What should I do to get this update install to work?
Hello, @dexterditto,
Actually, version 4.0.0 is a major update of our theme lots of new features and demos are added in the theme and we check our theme on our test sites before releasing it and found no issue in the latest update. You can update the theme by following the below guidance but please first take a complete backup of your site.
To solve your issue first go to the wp-content >> Themes and then rename the parent theme (U-Design) then upload the theme zip file here you can download the file from this link: https://www.dropbox.com/s/96fk9g52zgl6nkf/u-design.zip?dl=0 once the file you upload, extract there and then activate it from the wp-admin Dashboard >> Appearance >> Themes after activating it your issue will be resolved.
And if not then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Where can I find version 3.4.18? I keep getting an update notice for it and the latest version crashes and erases my entire site
Hello, @carolynontheweb,
Sorry to say that but this is not possible, you can always get the very latest version of the theme from Envato.
Please read this reply: https://themeforest.net/comments/27885396
But you can contact us via our support system, the support department might have that old version with them, so they will help you out.
Regards Andon-Design.
I’m confused. I bought 2 U-Design templates, Ive tried to enter the support forum to check my old discussions because I’m working on the graphic, but the support forum is not working. What’s going on? How can I enter the forum to see my old discussions?
Hello, @mopromecsito,
Really sorry for the inconvenience, but this is not possible, we have shifted our support system to the new forum: http://udesigntheme.com/support/ so you have to ask for help here…
Regards Andon-Design.
But where can I find my old discussions? I just need to read those, plus I can’t ask you for new help because my support period has expired. But in my old discussions I have many things that can help me. I don’t think you’ve cancelled all the previous forum discussions… and if yes, where can I find my old discussions in the new forum?
Hello, @mopromecsito,
I am sorry but this is not possible as the old forum is completely shut down 
Regards Andon-Design.
after update to v4, all setting theme broken. have to redo from scratch again. terrible
Hello, @clnetsolution,
Actually, version 4.0.0 is a major update of our theme lots of new features and demos are added in the theme and we check our theme on our test sites before releasing it and found no issue in the latest update. You can update the theme by following the below guidance but please first take a complete backup of your site.
To solve your issue first go to the wp-content >> Themes and then rename the parent theme (U-Design) then upload the theme zip file here you can download the file from this link: https://www.dropbox.com/s/96fk9g52zgl6nkf/u-design.zip?dl=0 once the file you upload, extract there and then activate it from the wp-admin Dashboard >> Appearance >> Themes after activating it your issue will be resolved.
And if not then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
I see replies to update to the new version 4.0.0. My question – we have extensive edits in the current version Child theme. If we upgrade to the new version will the Child theme we are currently using still work?
Hello, @AllyMark,
Thanks for your contact, As you know that 4.0.0 is a Major update, and we have added a lot of features and functionality in the theme with this update and the design has been changed a bit as well, so obviously some classes have been added and removed from the theme as well, the old Customization might not work with the new update of the theme.
The best practice is that, take the complete backup of your site, and then deactivate all the third-party plugins on your site and activate the Parent theme, now update the theme and plugins on your site and again activate all the third-party plugins one by one, and after that activate the Child Theme, If everything will go smoothly then it means there is no issue with your Customization and if there will be any issue, then you will know the exact reason of the issue so you will have to look into that only.
This is the only possible way…
Regards Andon-Design.
So, we are making our way through the upgrade process to 4.0.0 and we do not see the WPBakery plugin in the list of plugins and it now says Elementor is required and we do not use that and have no intention of doing so. Your description on Themeforest says WP Bakery is included in the premium plugins with the Theme – what gives?
Well, we completed the process as you outlined and like so many others, it simply broke the ENTIRE SITE. It left the UDesign logo in the header with nothing more than the menu selections. When we attempt to edit the pages in the WP Bakery frontend, it’s as if the Theme is actively blocking that code even though the plugin is active. This is entirely unacceptable and you should be ashamed for delivering such a poorly thought out upgrade that so extensively deviates from such widely developed features from all of your prior versions. We will be reverting back until you deliver a solution and if we are required to redevelop the site it will not be with your Theme as we never want to be put in this deplorable position again!
Hello, @AllyMark,
We are really sorry that you are facing the issues with our theme. Can you please create a ticket on our support forum with your site wp-admin URL and access and describe your issue so that our team member will help you to solve your issue.
Regards Andon-Design.
We would be happy to engage support, but please answer these questions first. 1) is WP Bakery still included with 4.0.0; 2) Will the WP Bakery plugin work with the 4.0.0 Theme version? 3) Do all of the settings from the 3.4.18 version from the ‘udesign_options_page’ automatically migrate and populate into the 4.0.0 version?
Hello, @AllyMark,
1) Yes, the WP Bakery is still included in the theme and you can use it by installing/updating it from the Appearance >> Install Plugins.
2) Yes, the WP Bakery will work with the theme no need to worry about it.
3) Actually, some of the settings was removed from the old version and some new functionality was added in the new version of the theme you can check the change-log of the newest version of the theme from this link: https://themeforest.net/item/udesign-responsive-wordpress-theme/253220
Regards Andon-Design.
We just interacted with Support and this is definitely the worst-case scenario. They confirmed that the customizations made in the ‘udesign_options_page’ from the 3.4.18 version and earlier do not persist with 4.0.0. This is a new Theme essentially and must be treated as such. Forget customizations you made in the prior Child Theme – it will not work and at best you have to redeploy the customizations into a new Child based upon the new 4.0.0. And finally, unlike what was stated just prior, Support confirmed that WP Bakery WILL NOT WORK with 4.0.0, so if your site is built with it you must rebuild with Elementor…draw your own conclusions!
Hello, @AllyMark,
Actually, the thing is to let me explain to you.
As you know we release a very major update of our theme. new functionalities are added to the theme and removed the old ones. Now the customization you made in the theme core files while you are using the old version and those files are updated in the latest version so that’s why the customization you added does not work anymore. We are all here to do the business and as you know everyone tries their best to do it. So we update our theme and currently again working on the new update. We modify our theme like it’s totally different. As much better than the old one. We know some of our users are facing the issue and that is because of their own Customization. If you do a business like a shop so after sometimes if you change the layout of your site then it’s not a big deal because you do good for your business and that’s what we did. That’s all. I am sorry I didn’t mean to hurt and I know you lost your customization but if you think about what we do and why I hope you will understand.
Regarding the WP Bakery nowadays everyone loves Elementor rather than the WP Bakery so we have to maintain our product for our customers that’s why the WP Bakery is no longer working with the theme fully. You can use it at your own risk it will work but maybe some of the widgets will not work and for this, we are not responsible anymore you have to fix it on your own.
That’s all.
Regards Andon-Design.
I got the news of your Udesign 4.0 update and, as soon as I had the update procedure completed, I realized I had all the website content and programming messed-up!....not funny at all
Hello, @angarthal,
Actually, version 4.0.0 is a major update of our theme lots of new features and demos are added in the theme and we check our theme on our test sites before releasing it and found no issue in the latest update. You can update the theme by following the below guidance but please first take a complete backup of your site.
To solve your issue first go to the wp-content >> Themes and then rename the parent theme (U-Design) then upload the theme zip file here you can download the file from this link: https://www.dropbox.com/s/96fk9g52zgl6nkf/u-design.zip?dl=0 once the file you upload, extract there and then activate it from the wp-admin Dashboard >> Appearance >> Themes after activating it your issue will be resolved.
And if not then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Does anyone have the answer of this; I don’t get it: Why should I upgrade to v4.0.0 of UDesign, if I’ll have to create my whole website from the scratch? What’s the catch? I don’t get it. If I have use Elementor with UDesign and have to re-design the whole website to make the new UDesign to work, then why wouldn’t I use a lightwheight theme such as “Hello Elementor”, which is the fastest theme suitable for Elementor?. So if we have to use Elementor with this new v4.0 Udersign theme; and if we have to re-design all the pages from the scratch to use UDesign v4.0, then why should I use UDesign rather than another lightweight theme with Elementor? I don’t get it.. What am I missing? What’s the point to upgrade to UDesign if we are obliged to use Elementor?
Hello, @buraku,
As you know 4.0.0 is a major update of our theme. lots of new features and demos were added in the theme. But as you said you didn’t use any demo of our theme you created your site from scratch so it doesn’t mean that you don’t need to update the theme you will not use the demos but there are new amazing features that will help you to create your site as you have to. First, take a complete backup of your site then by following the below guide you can update your theme I hope you will never face any issue and no need to worry about the content it will not be lost.
And if you do not want to update the theme and simply update the plugins like WooCommerce and other plugins that came with our theme, then those will not be supported with the old version of the theme.
To solve your issue first go to the wp-content >> Themes and then rename the parent theme (U-Design) then upload the theme zip file here you can download the file from this link: https://www.dropbox.com/s/96fk9g52zgl6nkf/u-design.zip?dl=0 once the file you upload extract there and then activate it from the wp-admin Dashboard >> Appearance >> Themes after activating it your issue will be resolved.Regards Andon-Design.
I bought your theme 8 years ago 2014. I update the same way every new release. I FTP and overwrite the previous files. Now my site is offline and all it says is UDESGN. I don’t think you would release something that would kill peoples websites who update like me via FTP. So what is the trick to get it to work with your new version? I still have your old version, if worst comes to worst I’ll just use that. Thanks
Hello, @sammybotz,
Actually, version 4.0.0 is a major update of our theme lots of new features and demos are added in the theme and we check our theme on our test sites before releasing it and found no issue in the latest update. You can update the theme by following the below guidance but please first take a complete backup of your site.
To solve your issue first go to the wp-content >> Themes and then rename the parent theme (U-Design) then upload the theme zip file here you can download the file from this link: https://www.dropbox.com/s/96fk9g52zgl6nkf/u-design.zip?dl=0 once the file you upload, extract there and then activate it from the wp-admin Dashboard >> Appearance >> Themes after activating it your issue will be resolved.And if not then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
“UDesign Core” mandotary plugin can not be installed in UDesign V 4.0. When will you fix it? When I click the “install”, I get a message saying “Plugin not activated. A higher version of UDesign Core is needed for this theme. Please update the plugin.” However, it is allready indicating that “Available version is 4.0.0” beside that “install” link. But it does not install. So I’m stuck here. Please advice.
Hello, @buraku,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out in solving your issue?
Regards Andon-Design.
I have same issue like vetdom says, update killed my site, all is different. Is there any way to keep old version of theme to work in future? Thanks
Hello, @zanychew,
We are really sorry for the inconvenience but this update is the demand of the situation, And thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
And if you have any issue working with our theme, you can contact us via our support system here: http://udesigntheme.com/support/
Thanks for your understanding.
Regards Andon-Design.
dear Andon.
good job but what a brutal update !
UDesign user for more than 9 years, updating to 4.0.0 simply killed my website.
No more shortcodes, Elementor mandatory, and many many pages to rebuild.
Is it possible to rename UDesign 3.x in order to keep it with 4.x and switch from one to the other to progressively update pages without interruption for our visitors ?
Hello, @vetdom,
We are really sorry for the inconvenience but this update is the demand of the situation, And thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
And if you have any issue working with our theme, you can contact us via our support system here: http://udesigntheme.com/support/
Thanks for your understanding.
Regards Andon-Design.
Anyone can help me with Demo import issues, every time I try to import a block from their demo library, I keep getting Security issue found! Please try again later.
Hello, @evenshill,
Please reactivate your theme again now, and then try to use the demo library, I am sure it will solve your issue, Otherwise, please contact us via our support system with your site WP-Admin Login details so that our experts will check and help you out.
Regards Andon-Design.
Thank, I’ve had issues with activation yesterday, I’ve just unregistered on dashboard and try reactivating and that’s not working. I love my entire day of work trying to figure this out. i’ve submitted a ticked 8 hrs ago this waiting.
Hello, @evenshill,
I have just confirmed from the support department and they said that they already replied to your support ticket #20758, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
How can I access the forum for the old version?
The forum had many questions answered, that helped me use your theme properly with the many websites I have done – can you please allow access to the old forum, so I can at least copy/paste my discussions.
THIS INFORMATION was invaluable to me and my development and setup with any website using u-design theme…
Really need access – even for 1-2 weeks only.
Hello, @PTinstructor,
Really sorry for the inconvenience, but this is not possible, we have shifted our support system to the new forum: http://udesigntheme.com/support/ so you have to ask for help here…
Regards Andon-Design.
The past forum allowed everyone to learn from other people’s comments and your answers – it was a good tool and educational platform for everyone.
I am not able to access the new support, even with my current username and password. Plus having purchased 8 udesign theme packages, and udesign had my ‘grandfathered’ me in for on-going future support. Is this still valid, as promised? Does everyone need a new username and password?
I have also reached out via email, and still cannot access your support team. Please advise. And thank you in advance.
Hello, @PTinstructor,
Have you sent the email to my email: udesignaizaz@gmail.com ? If yes then please share the email with which you have sent the mail, so that I’ll check and reply to you there.
Thank you for getting back to me. Appreciate it.
You’re Most Welcome!!
My PTI team and myself have been working through many of the new Udesign 4.0.1 theme settings:
1) New settings may be tricky, yet worth it to learn. 2) Plus, there is plenty of new features that will improve your website.
Step by step towards a better future. Go Udesign.
Hello, @PTinstructor,
Thank you for your appreciation, we save your future and we will always… You will love to work with us.
Regards Andon-Design.
I wanted to purchase this theme, and had a couple of questions:
1. Do we get the current version of WP-Bakery in the theme bundle? 2. Do you have refund policy if in case I do not like the theme?
Hello, @ashwathss,
First of all, thanks for showing your interest in Udesign WordPress 
1. Yes you will get the very latest version of the plugin with the theme package.
2. No, Sorry to say that but we do not have such policy for the refund.
Regards Andon-Design.
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