Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi there, we’re trying to modify the output of the Blog Posts shortcode. We’re comfortable with modifying template files and are using a child theme, but we’re struggling with what the best way is to override the existing shortcodes. Do you (or anyone else on this forum) have a way to do this?

If that is not possible, another option could be creating a new shortcode that the builder can use in the backend that is based off the existing blog posts and modifed to fit our needs. Are there any instructions on that? The changelog mentions (a few versions back) that it is “now easier to override files in the /inc/ directory”, but I’m not clear on how to do so.

Lastly, is there any official developer documentation for these types of questions?

Thank you

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I’m supporting a website with this theme, but when I use UX builder I get this error in console and it won’t let me edit the pages

TypeError: Cannot set properties of undefined (setting ’$element’) /themes/flatsome/assets/js/builder/vendors/vendors.js?ver=88fb2f5e063f190dea818d7494e86da3

Wordpress v5.9 Flatsome Theme v3.15.3

appreciate the help.

Regards

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Is there any way to disable the_content hook on UX Video Shortcode? having an issue with duplicated element from a third party plugin.

Hi,

Can you submit a support ticket here?

Is it possible to display the slider navigation arrows on mobile, a user wont know its scrollable until its slides.

Hi,

Could you try the CSS below? You can paste it into Flatsome>Advanced>Custom CSS>Mobile Only section.

.slider .flickity-prev-next-button {
    display: inline-block;
    opacity: 1;
}

Hi, I don’t know why my website’s footer is so long on account page. website page:https://dope.tw/my-account/ Can you help me to solve this problem? thanks

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi, i have a problem with flatsome theme – Missing WooCommerce

Unpacking the package… Installing the plugin… Plugin installation failed.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I have a question about VARIATION SWATCHES. When i insert a UX Image Variation attribute type and insert an Image to a attribute terms i want to display the image olso into the product’s attribute tab. Is it possibile? thanks

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I didn’t receive anser for this question. Is it possibile use the image in the product’s attributes tab or only into the variation section?

Hi, how to disable sort by price in category view when enable catalogue mode from flatsome advanaced settings? thanks

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Now if someone do mouse over on a category A in the main menu, the subcategories (A1,A2,A3 etc) open vertically. Is it possible if someone do mouse over on one of the subcategories eg A1 to open next to their subcategories (A11,A12,A13 etc)?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

I have sent you but I have not received any response

Well, I am a little frustrated because It has been passed many years, many updates and up to now i can not change de menu icon (hamburger icon or 3 lines icon for mobile menu), your icons look old style, menu icon, next arrow icon, up arrow icon, down arrow icon, previous arrow icon, looks old style, you should permit us to change it that with SVGs or replace with Font Awsome, the menu icon looks boring and simple… please let us change the menu icon, and arrows icons for sliders…. please!

Hi,

You can change them via custom CSS easily.

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello, Yesterday I sent support ticket, I hope your response, I hope we could change mobile icon menu and arrows icons, arrows used in sliders, and up and down… Regards

Hi, we have a different logo for sticky header but it is showing our main header logo also just below it. https://lifevac.net

On mobile

Hi,

Can you submit a support ticket here?

I have opened support ticket two weeks ago and so far no response after uploading requested video. Any thoughts? Thanks

I’ve forwarded the latest message and also shared a download link of v2.9.10. Please check your inbox.

Correct – I will prefer to stay with 2.x version as I’m not sure what was added on top of that version to port it over to 3.x Do you have any most recent version for the 2.8 fork to share?

Unfortunately, v2.9.10 is the oldest version I can share.

The theme of my website is very slow https://orangedaily.in/. So I want this flatsum | Multi-Purpose Responsive WooCommerce Theme Is It Too Fast?

Hi,

You can submit your pre-sale questions here.

Our support team will be happy to assist.

Good morning,

I am having problems with the theme and would need the theme update to test if the problem is solved.

Best regards,

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Is there a way to decide the individual widths of the columns in the footer? (the widgets)

Hi,

You can create a Custom Footer Block as a UX Block with the UX Builder and set it as the footer in Flatsome>Theme Options>>Footer->Custom Footer.

Hi, is it possible to have multiple headers? I’m building a website where logged-in users need to see a different header than non-logged-in users.

Hi,

It’s not possible without custom coding for now.

Hi,

The cart layout customization seems to be not working. Even on a fresh installed wordpress with woocommerce (6.1) and the lastest flatsome. Changing layout style has no effect, i cannot add steps numbers… Only boxed/unboxed shipping labels seems to be working…

Are u aware of this?

Thanks

Hi,

Could you check if the page templates were set correctly for Cart, Checkout, and My Account pages?

Page-templates-Woo

Thanks it was the issue. Default templates not set up.

Hi Do you have a demo with the new vertical menu? Thanks.

Hi,

You can check out this video.

Love the new features. Thank you so much.

Hi, is there a way to search by post ID ?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

in my last update version 3.15.3 will not show my Logo in frontpage, is some bug in this version? How can I fix it?

Hi,

Please check the child theme folder and update the file “flatsome-child/template-parts/header/partials/element-logo.php” if exists.

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