7265 comments found.
Hi. I have deactivated theme on my domain. Now I want to activate it again on same domain. Is it possible to activate it again on same domain?
Hi, yes, sure
How?
If you have troubles with this, please feel free to contact us via our contact form and provide your purchase code. Thank you
Hi, I have a recommendation for you. You should add premium Font Awesome on the theme for elementor. This will be helpful to make more creative designs. And also optimise your code because even with WP rocket and Autooptimise, I can’t able to achieve good score. (Test was done in localhost with integrated chrome lighthouse)
Hi, thank you for your feedback and recommendations. Would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes to discuss this in bit more details? We are wondering about the code, because it is already very good optimized, we would like to take a deeper look at your configuration for some recommendations (as lighthouse scores depend on many many factors). Thank you
hello support has expired! I have never used it… but please I need your help .. when I try to update a PAGE in admin panel I got this error “403 Forbidden Access to this resource on the server is denied!” I use one page LMS-landing
by the way I noticed it happens when I install wpbakery
Hi, sounds strange, please provide your purchase code and your URL via our contact form at themeforest.net/user/codexthemes
thank you for quick response! problem just solved… it was mod_security!... I contacted hosting provider!
Hi, thank you for letting us know.
GEM THEME doughnut chart not working.After the latest theme update the doughnut chart and the particular part has been corrupted.
Hi, please provide your URL via our support center at codexthemes.ticksy.com, thank you
Hello, kindly reset my license code. I have not used in any of the website but it says license is exceeded. I’ve tried to put a ticket & its not allowing me and telling to purchase a new key. Kindly do the needful immediately
Hello waiting for a long time on support. Respond us quickly
Hi, please follow the instructions for license management as described here https://codex-themes.com/thegem/documentation/#license-terms In case of any further questions please contact us via our contact form at themeforest.net/user/codexthemes
Is anyone else having problems with version 5.3.2? On my sites the Related Posts thumbnails, are missing. Just the titles are visible. Also with in the Related Stories column, the thumbnails of the stories are not round anymore, they are all misshaped.
Hi, did you update both the theme and Elements plugin to the latest version? Please clear all caches: caching plugins, serverside caching (if enabled), your browser cache. In case of further questions please contact us via codexthemes.ticksy.com, thank you
Hello. Thank you for the great theme. I used my regular license for one of my client site. Your theme have cool templates, so I presented some of them to my future clients – I install on my subdomains some variants to show them, after I deleted them all. Now my first client ask me to update his website & I can`t do that due to locked license. I used it only for my first client. All demo site copies was deleted a long time ago. Can you please unlock my license?
Hi, it seems there is a license violation on your end: you are using TheGem on multiple websites under the same license. Please purchase additional licenses. For further details feel free to contact us via our contact form at themeforest.net/user/codexthemes
Is The Gem compatible with the updated views of the new The Events Calendar 6.0? Thank you
Hi, yes, should be compatible.
Good afternoon
I bought your Theme some time ago and I want to renew the Support, but I want to disconnect the license of a website. How can I do that?
Hi, it seems there is a license violation on your end – you run TheGem on multiple websites under the same license. You need to purchase additional licenses. Please contact us via our contact form at https://themeforest.net/user/codexthemes for further details.
This is why I show you how to disconnect the licenses of a page. Since we have had problems with one of our employees and he activated the license on several sites. And we are the owners of the license, we want to disconnect it and only connect to one site.
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide the purchase code and the URL which should be assigned.
Hi, is it possible to add more images to a portfolio post then the main image? Thanks
Hi, please be so kind to contact us via codexthemes.ticksy.com, thank you
Is this now possible as in the ticket said? I cant answer the ticket because I cant login to the ticket system
Hi, what kind of issues do you have with the login at codexthemes.ticksy.com ? You can also use our contact form at https://themeforest.net/user/codexthemes and explain in bit more details your request. In short: you can add as many images as you wish in the portfolio page.
I also have missing images since the last update. Is there any solution for this?
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code as well as more details, which images are missing. Thank you
How to globally get rid of excerpts (or at least change them globally) on posts? I can only seem to manually delete/change each post excerpt.
The problem is: I’ve imported +100 posts from a previous version of the website I’m working on. These posts already had their own excerpts, that are located on the regular excerpt wordpress area. But they’re not shown on the posts – instead, we see the WE BUILD CONNECTIONS WITH ORGANIZATIONS AND COOPERATE WITH SMART PEOPLE ALL OVER THE WORLD message.
How can this be fixed? Thanks in advance
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code as well as your website URL. Thank you
I updated the version to 5.3.1 on February 17, and the Elementor stopped working. It freezes when run a plugin “TheGem Theme Elements (for Elementor)”. When I turn off the plugin then Elementor works. SInce my support was expired a few months ago, I have to pay $41 to resolve the problem I got due to this update. I was totally happy and had no questions with my previous version before this update. Any way to fix it or how to go to the previous version? I think it’s not fair to create something that causing problem and request money to solve it.
Hi, no worries, please share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes, we will check it
Thank you very much for the speedy response. All submitted.
hi, I am using the latest version and i cannot see the menu. whatever i do, even if i use header builder, it doesnt show me the header i selected. can you help me with that
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you
done, kindly check and revert
Hi. All images disappeared from front end when using image placeholders after last update. Any Idea how to fix?
Hi, not quite sure what exactly do you mean? Can you please contact us via our contact form at https://themeforest.net/user/codexthemes so we can discuss it in details? Thank you
You have a problem with elementor demos I have tried to import many demos and all of demos was broken
Hi, all elementor demos are 1:1 as seen on our preview website, nobody has ever claimed about any broken demos. In order to understand the issue on your end please be so kind to share more details using our contact form at https://themeforest.net/user/codexthemes , thank you
Thank you for your quick reply After trying many times I found that problem happened only when I activate the child theme
Hi, it should work without any issues with the child theme as well. As said before, please contact us via our contact form at https://themeforest.net/user/codexthemes so we can check it. Thank you
I have to agree with Greatshot – There is no WPRocket available in plugins install.
Arhhh… you are hiding it 
I allready have WP Rocket on a different website and it is installed as a plugin so I expected to find it together with the rest of the plugins. Thanks for a quick reply. Cheers!
You are welcome!
No Bundled plugin show, No Wp rocket plugin, and unable to update layer slider
It says here that Wp rocket was bundled but apparently not 
Hi, all premium plugins listed in our demo preview are bundled with TheGem. And you have a full access to this plugins. In case there is something wrong, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL
Quick question. I imported one of the pre-built websites and would like to use one of the portfolio posts that was imported. When I try to edit one of the imported portfolio posts, the page is marked up with WP Bakery code. It appears that I cannot enable WP Bakery for Portfolio posts, or I’m missing how to do so. Can you please explain how to enable WP Bakery for Portfolio posts so I can edit the Demo Portfolio posts that came imported with one of the pre-built websites? Thank you.
Nevermind. I figured it out. I had to save WP Bakery Role Manager settings.
Thank you for letting us know
I am facing the issue in Mega Menu, Mega Menu is not able to get enable, Only the first two drop down is supporting Mega Menu on rest whenever i enable mega menu and then click save it returns to disable mode, Plz help My site Name is https://www.shoppohub.com Please check the problem
Hi, please be so kind to contact our support at codexthemes.ticksy.com, thanx
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