28307 comments found.
Hello Support, Good Morning.
I submitted a support request yesterday to my client’s website but got no further response despite having sent the purchase code and created the admin account as requested.
I don’t know if I’m missing something?
Thanks
Hi,
Our respond time is ~2 business days. I’ve informed our Help Desk about the urgency. Your ticket #150339 will be answered shortly.
Thanks for your patience and understanding.
Thank you !!
Hi there, I have bough this theme a few years ago. It was working fine but now doesnt accept new wordpress version. Can i purchase somehow support only and get the updates?
But i dont want my site to change! I dont want the chganges i have made to be overwritten
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
The filter on mobile works fine on the category pages, but doesn’t work on single product pages. (blank menu overlay)
How can I fix this?
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
I am quite certain that woocommerce buttons says “Add to cart” That is what my site’s buttons were like till a couple of days ago. Now the buttons display “Add to Basket” and the ‘cart icon’ in the headers’ tooltip says “Basket”. Please, how do I fix this back to normal?
Hi,
Please change your WordPress default language from English-UK to English-US. It’s about WooCommerce, not Flatsome.
My language has never been English-UK nor English-US.
I just offered a possible solution to a general problem. It doesn’t matter what the language is. “Add to cart” button text belongs to WooCommerce. Probably the translation in the language you are using has been updated by them. Also, this issue could be caused by a plugin interfering with this button text. What you need to do, if you cannot change the language, is to change this text with the Loco Translate plugin manually.
Hi, im using brave popup plug in but in mobile version the functionality goes bad, when you close the popup you can’t scroll the site, do you have any suggestion which popup plug in works better with this theme? Thanks in advance
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
hi, i would like to mention this, i was able to use wpbakery with your UX builder including some UX blocks on the same page including revslider. And after reading some posts, i don’t understand why you mentioned that we cannot do that. LOVE your theme by the way
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, ready for WP 5.9.1 or should we wait for an update? (Please just say yes or no, a ticket takes ages)
Hi,
No problems have been reported to us yet. But it might be better to test in staging first, see the result, take a complete backup of the live site and then update it.
logo slider not working in ux builder can you help me. also a suggestion: radius setting should be set for the slider
Hi,
Can you submit a support ticket here?
Hello, how can I add a Lottie animation to Flatsome? It is a must have! Kind regards
Hi,
Lottie integration is planned to be included in v4.
Okay great! Do you know roughly how long it will take?
Okay great to hear! Do you know roughly how long it will take?
Hi there, I have noticed that you have integrated lottie files in flatsome. Thtat is fantastic!!! Should it also work with local .lottie files in gallery? Unfortunately I can not see the animation when I set a local url to my webspace but only if I use a link from the lottie website. Why does it not work with local .lottie files?
Hey, I want to show all attributes in category page even though there is no products. Is it possible? Thanks!
Hi,
Attributes filter widget belongs to WooCommerce, not Flatsome. Could you contact WooCommerce support?
Hi, I was getting help with some issues. Last contact was on the 16th of February, I have not heard back since then, even after attempts of contact. My initial contact was nearly a month ago and issues not solved. Could I please, be contacted back. Thank you. (ticket #148607 )
Hi,
I’ve informed our Help Desk about the urgency. Your ticket #148607 will be answered shortly.
Thanks for your patience and understanding.
does your theme support this plugin – GoCardless – WooCommerce
hi I can’t find the edit with ux builder option when trying to edit my site? how to I get the edit with ux builder option visible
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi, the Flatsome footer is breaking the cart page on franceoutdoors.com -the footer is too high and hides the “Coupon Code” box below the “Proceed to Checkout” button.Could you please advise let us know how to solve this problem? Thank you
Hi,
Can you submit a support ticket here?
Hello, My client bought a license of this template and we need a bit of support in some cases.
1. Cart page -> 1.1 How to translate those breadcrumps which are over the table of products in cart SHOPPING CART 2 CHECKOUT DETAILS 3 ORDER COMPLETE? 1.2. How to change the color of this breadcrumps?
2. How to translate “MORE INFO/ACCEPT” in the cookies notification module?
3. Checkout page. Why * (as mandatory field) is showing only for email and name, however not showing for other mandatory fields? No changed were done, default woocommerce checkout page.
4. How to add “Subscribe to newsletter” module into the footer like it is in your DEMO GRID 2.
5. How to translate “QUICK VIEW” in product catalog?
Thanks
And one more thing.
6. Registration box/table does not appear in front page for new customers. The registration is enabled in woocommerce. Only login table appears, but no registration for new customers. 7. Besides that, if you enter wrong credentials in login table, the error message appears somewhere over the header. How to make it look better?
Hi,
Please submit a support ticket here from the account where your customer purchased Flatsome.
I’m not satisfied with the support, the support makes business
Hi,
I see your latest ticket was sent on Jan 4 and it was answered. Could you submit a ticket here and explain the problem?
Our support team will be happy to assist.
For some reason Cross Sells are not working in theme? Is there a setting?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi,
1. How can I set $0.00 to be FREE?
2. How can I set the italic $ to be the normal $ ?
Hi,
Can you submit a support ticket here?
Hello
After last updates (WP, Flatsome) I see that on mobile devices there is problem with vertical sliding page. See: https://ELILI.pl
Initial touch of the screen slide screen vertically a bit screen but does not allow to move screen – it do spring / bounce movement only. Only after some attempts it works. After one succesfull in specific page – later works ok (on such specific page). After opening different page- problem starts from begining.
Do you know such behavior of flatsome? Do you have any suggestion what could be checked by me? Thank you in advance for any suggestion
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
hello, i have one license and i am now rebuilding on new domain how can i build with flatsome and when it is ready i buy another license?
Hi,
You can activate your current purchase code on a local or staging as long as it fits any of the patterns listed here.
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