39376 comments found.
Hi there!
The new Off-Canvas Builder is AMAZING!!! I love how Avada just keeps enhancing more and more over time, there’s no other theme like it!
Are you going to be able to set up a way for MailChimp to connect to the newsletter signup pop-ups and other content that can be made with the Off-Canvas Builder?
That would make the Off-Canvas Builder infinitely more useful and significantly help all Avada users who also use MailChimp, which I am sure there are many. Because being able to use the Off-Canvas Builder and have sign-ups automatically sync to MailChimp is by far the best use for it.
Thank you!
Hi,
We’re glad you like the Off Canvas feature.
You can add an Avada Form to an Off Canvas – so basically use that for the signup form. We recently added MailChimp integration to Avada Form so that way you can have the setup you explained.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Abbas!
Awesome!! I didn’t know you had added the MailChimp integration on the last major update! Thank you!! I just set it up and it works perfectly and displays itself beautifully. (I am having a slight issue with the pop-up not closing properly on mobile devices, but I opened a Support Ticket for that as I am sure that is just a minor and easily fixable technical glitch.)
You should definitely hype the MailChimp integration up more on your product listing and website, and add a tag for it on ThemeForest. Displaying pop-ups and newsletter signup forms that are able to directly integrate with MailChimp is so powerful, and your theme honestly does it better than most plugins I have found, including very popular paid ones, and even better than MailChimp’s included pop-ups.
Please keep up the great work and keep enhancing Avada and the Off-Canvas system, forms, and integrations!! Avada is by far the best theme there is and just keeps getting better!
Not a problem. 
We did feature the MC integration prominently on our update related pages.
Thanks for the kind words. – Abbas
I personally find it very strange that the comment section gets better support than the actual support section..
I need help.
I did some changes / updates on the avada live builder this past week.
ONLY myself can see the updated changes.
I’ve – reset my CDN – purged all cache etc.
nothing. Only I can see the updated changes on my end (only when I use the same browser that I’m logged into WP).
Also some side notes: avada sliders are now just constantly loading and never propagating the imagery.
I opened a few tickets in request to get all avada software up to the latest version due to when I attempted to do so it brought the entire site down due to corruption.
I wanted a professional do help assist the updates for me to be on the safe side.
“Looks all good”
when I completely see the plugins are indeed out of date.
I really wish there was some live chat / number to contact to get this resolved soon.
This has been a ongoing issue for over a week and opening tickets so far has NOT been helpful what so ever. to me, it sounds like help scout is just trying to close tickets fast as they can.
Thank you
Hi there
Our support system is email-based; we do not provide telephonic support or support via live chat.
You submitted your first support ticket on Feb 9th, to which a member of our team replied within a few hours. Unfortunately, you did not reply to that support ticket.
You then submitted a support ticket on Feb 21st, to which a member of our team replied to assist you. However, you also did not reply to that support ticket.
You have now submitted a 3rd support ticket less than 30mins ago, and a member of our team will assist you there. You will need to reply to the support ticket (instead of generating new support tickets) so that we can effectively help you. Please note that all support tickets are email-based.
Thank you, MB
Hi! There Abdus Salam. Yesterday bought AVADA Theme, I was using Avada free version. Now I want to change the present look of my website by changing pre-built website without breaking content. Please help me in this regard. Thanks
Hello @abdussalamj11
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I bought the AVADA theme for a website and the code I loaded down workes for several months. There were no problems. But now there ist this warning “The purchase code is already being used on another domain.” But I did not chance anything, so I don’t understand why it dosn’t work.
Hi
You can try unregistering the purchase code from your support account and then try re-registering your site.
You need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://tinyurl.com/yct3wz3l Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://tinyurl.com/y9drul5d Once unregistered, the purchase code can be used once again
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
duplicate
Hello ThemeFusion_Support, we have bought many AVADA themes from you and for the last project we have opened a ticket in the support area. Since we are in a hurry and the website is for one of our customers, we need your help today or in the next hour.
The problem is as follows:
Under Option – Logo = Here the logo can no longer be changed! We insert it, but nothing happens on the website. We don’t want you from support to change the logo for us, but simply that this option works normally.
Thank you very much
Hello @mastersnake1337
I can not find your ticket from this username for some reason, however regarding your issue can you please make sure that you are not using a custom header, if you are using a custom header the logo might be coming from a simple image frame, if however you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, my ThemeFusion User Name is: Elisa_Design
Thanks very much or ur help
Hi
We are happy we could help
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
how do i remove licence on the domain i no longer use wordpress?i would like to use the licence on a new domain although already registered the license to a domain i was using wordpress initially,now the domain has a website that doesnt use wordpress.so how do i transfer the licence to a new domain?Remember i already tried and am told its used by another website
Hi
In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://tinyurl.com/yct3wz3l Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://tinyurl.com/y9drul5d Once unregistered, the purchase code can be used once again
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, The website where the Avada purchase code is registered has been reset. and now I can’t register my purchase code. Could you please cancel the registration?
Hi,
For that, please reach out via the form on this page and explain your issue in detail and we’ll get back to you shortly: http://bit.ly/2NJoU51
Thank you. – Abbas
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is there anyway to add a switcher button that will update a pricing table underneath the switer button? I setup a pricing table and would like a button to switch the pricing table from Monthly to Yearly pricing when the switer is clicked. I’m using Avada Accountant
Hi,
You can use our Tabs element and place a table within each tab for that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi
Pre-sales question – Is there any way to make the woo product tabs to show as accordion?
thanks
I’m afraid we don’t have a setting like that for the Product tabs.
We do offer other controls like customizing the overall layout of the product page with our Woo Builder though.
https://theme-fusion.com/documentation/avada/layouts/the-avada-woocommerce-builder/
Thank you. – Abbas
Thanks, can you recommend a plugin – reason why is that I would like the details in one page with out scrolling?
There are a few customization plugins from Yith that you can try but I haven’t personally tested one. You can ask on WooCommerce support area If there are still issues, as it might require some level of code customization relating to WooCommerce code.
Thank you. – Abbas
Thanks, but unfortunately Yith plugin does not support this. Is there a future development to do this at all? Or maybe a plugin that does work?
Hi,
I don’t believe we have such a feature in the pipeline but something like this is probably possible with a WooCommerce Addon or perhaps something a 3rd party developer can add for you with a small amount of code.
Thank you. – Abbas
purchased avada, used it on localhost, want to try it on localhost again; deregistered old localhost and now I can’t register my theme anymore…
and due to my expired service period i am not able to open a ticket in the support system. Would be happy with a solution 
thanks!
Hi
You would need to unregister the staging site.
In order to unregister the staging, please do so by accessing your support account at https://theme-fusion.com/support/account/ Please select the “Registered purchase code” tab. You should be able to see your purchase code listed and you can click on ‘unregister staging’ twice to clear any staging domain, Screenshot here → https://tinyurl.com/y5o6wbyb
Thank you, Shaminder
thanks! worked.
Glad to assist.
Hi team, I renewed the support but still cannot submit a ticket, it still shows my support period is expired. Please help.
Nevermind, I found the renew options, thanks.
Hello @Michaeledi
Glad to hear you have worked this out
Thanks
-Ammar
hi Avada team! I sent you guide a support ticket (ID 433985) 2 ago, please help me recheck it, I’m writing here to make sure you get my message Thanks
Hi
Our team is working fewer hours on the weekend so our responses can be delayed a bit. We have received your ticket and our team will get back to you shortly
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
On my FAQs page when you click on an FAQ it opens and then immediately closes. See it here: https://armyandspyparties.com.au/faqs/ It used to work fine. Please help!
Hi
This can be a bootstrap issue with another plugin. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
How should I change the product title font size? Fonts look too big on mobile
Hi,
You can adjust the responsive typography settings for this if you just need the header/title fonts scaled down on mobile. (Avada Options -> Responsive > Responsive Typography)
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
Please check without child theme / extra plugins temporarily to see if one of this is causing this issue.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, I was just looking at the demo and I must say I have never seen such a template. Amazing work… Excellent theme. Versatile. Probably the best I have ever seen. I will buy it very soon. Thanks for making my life easier and creating such a beatiful theme. I am very impressed.
Hello @doreso
We are happy to hear that you like our theme, our pre built websites are indeed made with great care and details, more will also be added soon enough as we develop Avada, we will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hello, AVADA is a Great Theme. In Lighthouse Report for my site Accessibility score = 97 Best Practices score= 92 Performance score = 36
I want to buy again AVADA Theme for another site. Will AVADA support provide a fix with the Theme Performance issue?
Thank you BR, Naz
Hi,
We offer a ton of performance options to serve your site optimally, however, the theme itself is just a fraction of what is responsible for overall site speed – there are other important factors that can impact a site’s performance – e.g. the number of active plugins, type and configuration of your cache plugin, server sided performance settings, amount and size of content on the page etc. While we can make recommendations on improving performance, we cannot fix non theme related issues with performance.
We also have a detailed article on how to optimize your Avada site for performance that you can check out: https://theme-fusion.com/documentation/avada/installation-maintenance/avada-speed-performance/
Thank you. – Abbas
Hello Avada team, Im working on a testimonial section but my client wants to replace or remove the coma (,) that separates the name of the company, how could do that? Thank you very much for your reply
That is possible with a line of CSS.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi! I want to know which pre-built website is good for a blog website. Niche: Making money online.
Hi,
We do have a ton of Blog specific pre-built sites you could use.
E.g. check our “finance” demo https://avada.theme-fusion.com/finance/insight/
You can go to our main demo site and click on the ‘demos’ button on the right . It’ll show you all our demos. You can also view them based on their category / type e.g. ‘Blog’ will show the blog related demos → https://avada.theme-fusion.com/demos
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
could you pls. show me the details of avada theme like theme size, page speed insight, performance report?
Hello @abdussalamj11
We do not have a list of all the demos Google scores but you can check one of them here => https://share.getcloudapp.com/jkumwQ8N
Thanks
-Ammar
