665 comments found.
Pre purchase question, mobile sidebar filter does not close automatically when selected desired category, is this normal or a bug?
https://drive.google.com/file/d/1NiNdz-E4IlGLg8RDLddrVFe3gH596Q5x/view?usp=drivesdkHello, @arrenato,
First of all, thanks for showing your interest in Riode WordPress 
This is not the bug but the default functionality, you have to click on the screen to close that sidebar filter and you will be able to see the result, this is how it works.
Regards don-themes.
If I buy the theme is it possible that it works as a woodmart theme? Thank you!
https://woodmart.xtemos.com/product-category/lighting/Hello, @arrenato,
Can you please explain what you are trying to say? Both themes have different options and functionalities.
Regards don-themes.
This option can be included if I buy your theme, is it essential for my project and I really liked the riode theme? When selecting the desired category as in the example link, the filter sidebar closes automatically.
https://woodmart.xtemos.com/product-category/lighting/Hello, @arrenato,
As I told you above, this is not possible as there is no such option in our theme for it, so this requires Customization.
Regards don-themes.
Hello,
I have a question about the blog. Is it possible to use pagebuilders when creating a blog post?
Thank you very much for the answer.
Ales
Hello, @alessio222,
Yes, you can use the Page Builder to edit the Blog Posts. See this image for reference: https://postimg.cc/G8x8fMNh
But you first need to enable them from the Page Builder settings to be able to edit them with Page Builders.
If you are using Elementor Page Builder, then you need to go to Dashboard > Elementor > Settings > General tab > in that you’ll find Post Types > there you need to check the Posts > and you’ll be able to edit the Blog Posts with Elementor. See this image for reference: https://postimg.cc/2VpMG0YB
If you are using WPBakery Page Builder, then you need to go to Dashboard > WPBakery > Role Manager > there in the Administrator section > select the Post Types as Custom first > then check the post checkbox > and you’ll be able to edit the Blog Posts with WPBakery page builder.
Hope this helps 
Regards don-themes.
Hi, my license was activated on the wrong domain, is it possible to change it?
Obrigado!
You’re Welcome!!
Hey guys, can you please help me regarding the product labels ? I’d like to add my own labels but I can’t fugure how. The sentence “You could add custom labels and change label colors for each products in product data settings of product edit page.” is not so clear…
Can you tell me where is the product edit page please ??? Can’t find it…
Hello, @Garden-Castle,
Sorry for the inconvenience but there are two ways for it.
1- If you are viewing your Site while Logged In with your Admin Login details, you need to open the Product on which you want to add the Custom Label > then on the above Admin Bar you’ll see Edit Product prompt > you can click on that and you’ll be able to edit your Product > on that you need to scroll down a bit where you can find Product data area > there you need to open the Riode Extra Options tab > in that you’ll find the Custom Label option to add. See this image for reference: https://postimg.cc/fVmH1xdV
2- Or you can go to Dashboard > Products > there you can find your choice of Product by searching it in the Search input field > after appearing results, then click on Edit there > and in that, the rest of the process follows same as told above. See this image for reference: https://postimg.cc/jwmPs10t
Hope, it makes sense now 
Thanks a lot for the answer guys ! It works !
You’re Most Welcome!!
Color Swatches does not work at all. When i put the yith ajax filter widget on the site bar with the select type Color, it show nothing. To solve i had to use woocommerce builtin attribute product fiter. When you will get it fixed?
Hello, @arymaynart,
Sorry for the inconvenience but we have confirmed from the Test Site, the YITH AJAX Product Filter for the Color attribute is working fine in the Riode Theme. You just need to confirm if you have selected the Query Type as OR and also selected the Color on that AJAX Filter option under the Dashboard > Appearance > Widgets. See these images for reference:
https://postimg.cc/Q9sS13yH https://postimg.cc/N5fsb2HxI added the colors when I added the color attribute terms. Even so, do I have to enter them again in the widget?
Hello guys, quick question. How can I change the shared image when you share a product on social medias ? Actually the shared image is wrong (site image) and I’d like to share the product image instead… Can you tell me how or which page I have to override ?
For infos, I’m talking about the share options on single product page.
Hello, @Garden-Castle,
Sorry for the inconvenience but this would require Customization to do so because there isn’t an option available within the Theme to change the Image of the Product Share and we at this platform provide dedicated Support related to Theme Options related issues only.
Thanks for your answer guys. I can do the customization myself, I just need to know where is located that file…
Thanks a lot guys ! Have a great day
You’re Most Welcome!!
Hello, i need to activate WC catalog mode, so hide prices and the cart site wide? I don’t see any options under Customizing Shop Pages options… Thanks
Hello, @carlosrosales1979,
Sorry for the inconvenience but there isn’t a direct option available in the Theme related to Catalog mode which you can enable or disable.
Although, there is a Product Type option which you can find under the Riode > Theme Options > WooCommerce > Product Type > Showing Information > under which you can enable or disable the Price and Add to Cart for the Products (remember it is only applicable to Shop and Category pages). See this image for reference: https://postimg.cc/B8cNVXh5
To hide the Price and Add to Cart from Quickview, you need to apply the following CSS:
.mfp-product .product .price {
display: none !important;
}
.mfp-product .product .cart {
display: none !important;
}
And to hide the Price and Add to Cart from Single Product page, please apply the following CSS:
.single-product .price {
display: none !important;
}
.single-product .cart {
display: none !important;
}
Location to paste Custom CSS, please go to Dashboard > Riode > Theme Options > Custom CSS & JS > there in the CSS code section, you need to paste the CSS told above.
before buying theme i have a question: - Does the theme have a setting option or support to display viewed products?
Hello, @tungtb_,
First of all, thanks for showing your interest in Riode WordPress 
Regarding the concern, unfortunately, there isn’t a Theme’s own widget in this regard but you can make use of the WordPress widget “Recently Viewed Products List” to show recently viewed Products in the Sidebars. See these images for reference:
https://postimg.cc/qh0RNQmh
https://postimg.cc/TpQrf53J
Regards don-themes.
Kirki plugin is not installed. Please install it first to take a full control.
I m getting this error while enter to customize. but the kirki plugin is already Installed and activated
Hello, @Nhtechnology_123,
Please delete the plugin and then try to install it again and check back also please make sure that your theme must be updated to the very latest version and if the issue will persist then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Hello guys, quick question. Is it possible to create and call a popup with the Templates Builder after the customer put a product in the cart ?
Hello, @Garden-Castle,
Sorry for the inconvenience but unfortunately there isn’t such feature available right now in the Theme.
Although, you can define the time of the Popup by editing it with Page Builder > there open the Display Condition > and there define the Time. See this image for reference: https://postimg.cc/zLQsZzyy
Hi. I want to edit the subscribe popup. When i change the background photo it hides or delete the checkbox with the text “Don’t show this popup again” Actually i want to use it as a welcome popup not as subscribe! where can i find this checkbox?
Ok i fount it !!. It is connected with the “Newsletter Form” and when i deleted it the “checkbox” disappeared !! Is there a way to activate the checkbox without Newsletter Form??
Hello, @athigb,
If we are correctly understanding, you just want to show the “Don’t show this popup again” checkbox on your Newsletter Form (which you want to change to Welcome Popup).
Please see this Video for reference, see if this helps in this regard: https://jumpshare.com/v/q6izB7InRqDBEIpEAtur
can we fix side menu loading so it open immediately when i click on it without loading for the first time?
Hi. I have a presale question. Is it possible to have a sticky menu in Demo 1?
Hi, @athigb
Thanks for contacting us. Of course, you can have a sticky menu in any demos as you want.
Regards don-themes
I select an transparent header but it keeps over the image. how can i make the header get in front the banner. thanks
Hello, @oaguilerarodrigues,
Sorry for the inconvenience but can you please contact us via our Support System along with your Site URL and WP-ADMIN Login details so that our Support Team will check and assist you accordingly.
Here is the Support System URL: https://d-themes.com/support
ok, just one more question is a way to import like an about us institutional block page?
Hello, @oaguilerarodrigues,
To import Blocks or Contents on your Site, you can make use of the Riode Studio in the Theme. See this Documentation Guide regarding it’s usage: https://d-themes.com/wordpress/riode/documentation/2021/02/01/riode-studio-settings/
hi, i made a purchase and is not showing me in my dowload
Hello, @oaguilerarodrigues,
Please contact Envato for it, they will guide you properly for it.
Regards don-themes.
I can’t update Riode plugin. Any suggestions?
Hello, @farawaymediacz,
We are sorry for the inconvenience, if you are facing updating the Plugin from the Setup Wizard then can you please once check with updating the Plugin from the Dashboard > Appearance > Install Plugins.
If you got any Error prompt or something like already_used or something then once try deactivating your License from the Dashboard > Riode > License and then Reactivate it again from there. Afterward, then try to Update the Plugin from the above-told location.
If the issue persists after all this, then please contact us via our Support System so that our Support Team can look further into this issue and assist you accordingly. Here is the Support System URL: https://d-themes.com/support
Regards don-themes.
I cant edit the Shop page 2 template, whenever i click on edit, Show blank page with riode shop 2 title
Hello, @wolfeinstein,
Have you purchased the Riode WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Riode WordPress theme.
Regards don-themes.
Can you please reset my theme license? Purchase code: 9e807c87-***
Hello, @carlosrosales1979,
This is called the Mega Menu. Normally, when you import the Demo on your Site, the Menu that gets imported with it is the mentioned one (i.e. the Mega Menu). But regarding the creation of this you can follow the Documentation Guidelines here in the following links:
https://d-themes.com/wordpress/riode/documentation/2021/01/30/riode-menu-options/
https://d-themes.com/wordpress/riode/documentation/2021/01/29/menu-options/
Thank for the answer but I don’t mean mega menu. I mean the menu that disappears as you scroll down and then shows back again as you scroll up regardless of where you are in the page.
Hello, @carlosrosales1979,
Sorry for the inconvenience but there isn’t such a Menu Option available in the Theme. The one that we mentioned you just earlier, is the only available one which works on Mouse Hover but when you hover over the Menu Items, they show the Mega Menu. Other than that, would require Customization and we only provide our dedicated Support related to Theme Options issues here only. Hope you can understand.
If you want to avail of Customization Services, you can contact our Customization team at ptheme.customize@gmail.com.
Regards don-themes.
I am sorry to hear that. Nearly every big theme in ThemeForest offers a hide/show on scroll menu. Hope you include this soon. Getting the menu out of the way while scrolling down and having more room for content. This is the idea behind. Good UI/UX
Hello, there are too many plug-ins. After installation, the website crashed and cannot import the demo
After consulting the data, the problem has been solved after reconfiguration
Sound’s Good!! 