There may have been a problem during data migration from dev server -> production. We will check and address this very soon. Thank you for the attention to this matter

Hi, we have fixed the issue. Can you check again? Thank you

Hi there, good day. I have 5 questions for you :

1. Does the purchase comes with the child theme OR do we need to create one ourselves ?

2. I understand that we need to activate the woocommerce plugin on our wordpress site, but, do we need to configure it(as in setting up tax, shipping, email settings, categories tag…) in order for us to use your theme ?

3. Also, there is an email series that woocommerce send out to buyers/owners whenever there is an order on the site, do we need to copy it to the theme? Also, how can we modify the emails content ? What about setting up the abandonment cart emails, where to set it up with your theme ?

4. I noticed that you only use mailchimp with your newsletters, can we use klavio instead ?

5. with regards to importing of demos, can we import by piece meal ie. import the home page from demo A, import the product page from demo B, import the shop page from demo C ….

Thank You.

Hi there,

1.Yes the package has child theme for you.

2.The theme does not require any special configuration but you can change woocommerce settings according to your wish.

3.It belongs to the WooCommerce, please check this doc for reference: https://woocommerce.com/documentation/plugins/woocommerce/getting-started/settings/

4.Currently the theme does not support Klaviyo.

5.Sorry it is impossible, you can only choose one of the demo available to import. But then you can configure everything as you like in the theme options.

Thank you!

Hi there,

Thank you for your prompt response.

For item#4, is it the case that your theme currently support only mailchimp and no other email marketing software?

Thank You.

Yes it is, however we will try to find solution for email marketing different platforms

Ok, thank you.

Klayvio is an excellent choice for email follow ups, abandonment carts and push notifications. If you can fix this soon, I would gladly come onboard.

Thank you,

Hi there, I have decided to get one of your license to try it on one of my ecom stores. My concerns are 2 fold :

1. Will the regular updates on the main theme break the child theme as I will be suing the child theme to make all the modifications?

2. Is this a theme that is user friendly and easy to use theme ?

Thank You.

Hi there, 1.Upgrading a theme will reset the customizations you’ve made in the previous version. You need to use a child theme to retain those customizations. 2.The theme very easy to use and if you need any assistance/help while using the theme. Please use our support system: https://support.the4.co/

Hi there, here is my concern regarding parent/child theme :

Consider this: I update the parent, and the update removes some of core functions, which I use in the child theme. If I do not update the child theme too, I will receive a fatal error, since the function doesn’t exist anymore.

As such, I may need to remove part of the child theme, add or edit its code, or nothing at all. It really depends on the parent theme’s update.

A Quick Example The parent declares a function that accepts 2 parameters in the following way:

function some_function( $object, $string ) { ... } After the update, it’s changed to this:

function some_function( $object, $object, $string ) { ... } Now, if I am using this function in my child theme, doing the update will trigger an error, since I will be passing a string as an object.

Will I ever be caught in such a situation ?

Thank You.

Hi, no need worry about that. If you use child theme, the parent theme functions will be overwritten by child theme functions. And it won’t matter when updating the parent theme. If you need any further support please use our support system. Stay safe!

Hi there,

I have decided to take the plunge but, When I click “document” after I have uploaded the theme to search for the theme documentation, it got redirected to a 404 error in https://kalleswp-docs.the4.co/ + also when I click on the “video tutorials”, it shows a youtube channel with videos tutorials of all your shopify themes ie Gecko 5, but, none on your Kalles wordpress woocmmerce theme !!

I think you need to get all these things in place before you start to sell your theme so that buyers can reference to all these documentations and videos tutorials for self help?

Thank You.