23207 comments found.
Hi! Im using wp bakery porto products and porto product categories elements on my website frontpage and it is showing all titles as h3. Can i change titles to div? Site is www.jettools.fi
Hello, @Jettools,
Sorry to say that but this is not possible using theme options and you have to customize the theme core files or it.
Regards, P-THEMES.
Okay! Can you help me to find the right file? I didnt find it under /data/wordpress/wp-content/themes/porto/woocommerce file.
Hello, @Jettools,
The correct file is: porto\inc\functions\woocommerce.php
Regards, P-THEMES.
Don.t usually need support, but the industry factory demo makes me wonder. I cannot find any way to change the red colour in header in options? Where in CSS is the code?
Hello, nrgytrading,
Can you please share the screenshot that where you want to change the color and with which color, so that I’ll check and help you out accordingly?
Regards, P-THEMES.
sorry, cannot add screenshots in comments. It is the red color in header and read more -> general on homepage. I won´t pay for support for this now, because if its not an easy solution to change main colours I will go with a different theme from themeforest.
Hello, @nrgytrading,
Please use this site to share your screenshot: https://postimages.org/
Regards, P-THEMES.
Hello, @nrgytrading,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.pc-hero-sub-images-style-1:before {
background: #5eff4b !important;
}
.pc-hero-sub-images-style-1:after {
background: #51ff4e !important;
}
.pc-hero-sub-images-style-1 .pc-hero-sub-images-shadow {
box-shadow: 0 0 80px 68px #48dd54 !important;
}
Regards, P-THEMES.
ok, seems hard to accomplish all my need for configuration, so I´ll go with another setup. But thanks so much for all your help 
You’re Most Welcome!!
Hi as to the refund, can you do it today because i need to make a website today but there is a plugin issue and I can’t do anything now. i don’t have a time for waiting more. support tocket was issued but no one answered at the moment.
Hello, @enesdyaz,
I have just confirmed from the support department and they said that they already replied to your support ticket #23299, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hi. I purchased the theme. But I can’t use it properly with porto theme because there is plugin issue which says “A higher version of Porto VC Addon is needed f or this theme. Please update the plugin.”.
All layout is broken after I successfully installed theme, I have installed all plugins, same. I deleted all plugins to check collision between plugins. but same.
Hello, @enesdyaz,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello,
Is there a way to integrate Porto with WHMCS?
Hello, @Organd,
Actually, we didn’t officially test it with our theme. But can try to integrate it with our theme I hope you will never face any issues.
Regards, P-THEMES.
Slow in mobile,how to make it AMP support
Hello, @cxywind,
You have to make it possible using Customization and if you want our paid Customization services then you can contact us via our Customziation team as well.
Regards, P-THEMES.
Please give me the documentation all about child theme
Hello, @sinin,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/11/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have used Yoast SEO. Is it important to add the code in theme? <?php if ( function_exists(‘yoast_breadcrumb’) ) { yoast_breadcrumb( ‘
’,’
’ ); } ?>Hello, @sinin,
If the plugin wants that code to run then yes it is important, otherwise not and you have to follow the plugin doc or concern with plugin Author.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/11/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I made the purchase in 2016, I have always used it on only 1 site, I tried to update the theme last week I came across this error: “Sorry, it could not connect to the Porto API server. Please try again later.” I contacted support, they said that my key was left and I couldn’t apply, I passed the login data, and to my surprise I was informed that I used the theme on several sites, this never happened, now they are demanding that I buy another license, I want a solution. I can’t have a vulnerable site without an update.
Hello, I made the purchase in 2016, I’ve always used it on only 1 site, I tried to update the theme last week I came across this error: “Sorry, it was not possible to connect to the Porto API server. Please try again later.” I contacted support and surprise I was informed that the theme is on several sites which never happened, now I buy another license, I want a solution.
Hello, @felixvaladao,
You have to unregister the code and then reactivate the theme again and it will solve your issue.
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hi, I can’t find the demo content after I downloaded the files. Please can you send me a link where I can just download and import.
Hello, @dammie007,
Please watch and follow the instructions showing in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
How to remove “Shop” link from the breadcrumbs? From Theme options I was disable “Show Shop Link” but still it show in breadcrumbs. Please let me know how to remove it?
Hello, @sinin,
Actually, the breadcrumb appear based on the permalinks structure you set from the Dashboard >> Settings >> Permalinks as you can see in the image: i.is.cc/1L4CJ6NX.png so kindly first set the permalinks as you want and then check back your site after clearing the browser cache. If still you are facing the issue then please contact us via our support forum so that our support team member will help you to solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/11/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
if we made a website with your theme from scratch, is it then still posible to import a woocommerce/shop template to be used as template? Now its basic and dull and we want to spice it up more. the demo has nice templates but i dont want to change the website with 60 pages.
Hello, @Marketing-seijsener,
Yes you can simply go to porto >> setup wizard >> plugins and install woocommerce plugin. Woocommerce create its won pages automatically so you can simply add shop page in your navigation bar to use ecommerce functions in your existing demo.
Regards, P-THEMES.
hi, thanks for your response. we have now the theme installed, and woocommerce is also active. but the standard woocommerce template is boring. We want to change the woocommerce template like one of the demos to freshen it up.
Hello, @Marketing-seijsener,
You can again import another demo and it will remove your previous content and import the new one.
Regards, P-THEMES.
Hey guys, still love your product! but the featured images arent displaying again. It only works if i disable WPBakery. Might bc of the updates… Example here: https://xtremechasing.nl/category/chaseverslagen/seizoen-2022/
Hello, @Graphicnizorr,
Please read and follow the instructions written below, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/01/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sure, renewing support for $41 for something that shouldnt be broken. The only thing thats not working, even after the comment you gave, are the featured images. They show up for half a second and dissapear. Oh well. Ill just disable the blog. Problem solved.
Hello, @Graphicnizorr,
Sound’s Good, that your problem is solved
Regards, P-THEMES.
Hi there; I want to reset license for porto theme. My new website address is www.kanguby.com I need urgent help for this. I don’t know how it’s done.
Hello, @webspernet,
Can you please share your theme purchase code first 8 numbers so that I’ll check and help you out.
Regards, P-THEMES.
1bf40681
Hello, @webspernet,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Thank you for your quick support
You’re Most Welcome!!
Hi There I am new to Wordpress ecommerce and I have few questions before i could buy porto theme: 1) Will it support all the major online store requirements….from product display to order booking and shipment tracking etc.. i need all in one online store features. 2) Will it support online payment system i-e visa and mastercard? 3) I have to send messages and emails to customers on order booking and then shipment status so will i get any plugin related to it? 4) I am not a developer so how i could make amendments to the website? 5) Is this theme fast? because when i open it, it takes longer than usual so is it related to hosting or there are some widgets in it which slows it down.
waiting for your kind reply
Hello, @pullnwearfebric,
First of all, thanks for showing your interest in Porto WordPress
1) Yes our theme supports store requirements. As you know the WooCommerce is handle all the store requirements and our theme is compatible with this plugin.
2) WooCommerce handles payment methods and the theme is compatible with it.
3) For this you can use the WooCommerce plugin addons and I hope you will never face any issue but if you face an issue you can contact our support forums via creating a ticket so that our support team member will help you to solve your issue.
4) It’s a simple drag and drops no coding skills are required. Our theme is compatible with the major page builder plugins you can use them easily.
5) Our theme is the most optimized theme on the Themeforest. It is possible that due to hosting you are facing the issue.
Regards, P-THEMES.
Thanks a lot for your reply
There are couple of other things:
1) Will i get all the demos and pictures(displayed on the website) along with the demos in this price 59$?
2) Will i get all the plugins (like WPBakery) with it free of cost or do i have to pay extra for plugins?
Hello, @pullnwearfebric,
1. Yes you will.
2. Yes you will get it free with the theme package.
Regards, P-THEMES.
Hi, I set up website using premium wpml. I’m facing issue of inverted webiste design when translating in arabic langaugae.
Hello, @jasoni5,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello,
I have two questions please. I am using the demo of shop/digital downloads.
1. How can I disable/remove the image banner from order_complete page. Please see screenshot. https://monosnap.com/file/GznjEjzt5PQBobwi7VGNJDy59otw0u2. How can I protect my digital downloads so that the direct link is protected unless paid for it.
Thank you.
Hello, @naarwebz,
1. Can you please share the URL of your order complete page so that I’ll check and help you out properly.
2. This is WooCommerce default functionality, so you have to check the below-listed articles:
https://woocommerce.com/document/digital-downloadable-product-handling/
https://preventdirectaccess.com/docs/how-to-protect-your-woocommerce-digital-products/
https://easydigitaldownloads.com/blog/protecting-your-digital-products/
Regards, P-THEMES.
Hello,
Thank you as always for your prompt response.
1. I have edited the checkout page and found out that the banner was coming from the Featured Image section. Removed the featured image and all is good now.
2. Thank you. Appreciate the direction.
Take care.
Sound’s Good!!
Hi, 1.) The category grid is not switching and only buffering here is screenshot attached please help. https://snipboard.io/3Zde9I.jpg and also 2.) the home page and shop page both side spce left more than it was in demo. Please solve my issue soon. Thank you Suresh Mali
Hello, @KanikaJewelryTrove,
Please read and follow the instructions written below, I am sure it will help you in finding the cause of the issue.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/10/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
This is what I can do only: I can only visit at https://kanikajewelrytrove.com and rest of all urls shows me the content for the homepage. I also tried to visit wp-admin page this also get the homepage contents, no wp login page appeared. I can only access file manager using host website. I have changed all the plugin name by adding _old. dev console screenshot: https://snipboard.io/lTOKwM.jpg. Please check and help.
Hello, @KanikaJewelryTrove,
I have already replied to your duplicate request here: https://themeforest.net/comments/29865528
Regards, P-THEMES.
Please join our Discord Lesson
Hello,
First of all, I would like to say that Porto Theme is amazing, easy to use, and highly customizable. There is however a slight problem and I can’t find the solution to the following problems:
1. How to change the background color Wishlist counter, it is showing red by default and I can not find the option to change the color anywhere in ” Porto Theme Option” Please see the screenshot below
https://i.ibb.co/T240T8F/Capture.jpg
2. How to change the background color of the sticky header on all the other pages except the Home Page? I already changed the sticky header color from Porto Theme Option > Skin > Header > Sticky Header, it updated just the way I want on the home page, however, all the other pages such as the product page, wishlist page e-t-c is showing the default color as shown in the screenshot above. The color that I applied to the sticky header is showing only on Home Page but not reflecting globally. “I am using Shop 11 Demo” Thank you.
Hello, @YousufEDGE,
1. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site now after removing the browser cache.
.my-wishlist .wishlist-count {
background-color: orange !important;
}
2. You can simply change the sticky header color from Porto >> Theme Options >> Skin >> Header and if it is not working for you, then please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, thank you for the quick reply and the code it worked flawlessly.
And for the sticky header part I figured it out, there was an image linked as a background which I missed, after removing it the header is now changing the color. Thank you once again.
Sound’s Great!!
