1254 comments found.
hello , when i import demo the header and fotter doesn’t imported how can import them i don’t want to build them from scratch
Hi,
Please send your website URL and login credentials via our support page: https://codevz.ticksy.com
Regards
Dear Author, please let us know, why can not we make demo import even with older version of Xtra.
Hi,
Please re-install the Codevz Plaus plugin, it will be fixed. (deactivate and delete the plugin and install it from Xtra > Install Plugins)
Regards
Hi, I got an error when importing a demo, what should I do?
Hi,
Please re-install the Codevz Plaus plugin, it will be fixed. (deactivate and delete the plugin and install it from Xtra > Install Plugins)
Regards
Is the demo importer not working? I can’t import a demo in the version 4.4.10 because the page is blank.
Hi,
Please re-install the Codevz Plaus plugin, it will be fixed. (deactivate and delete the plugin and install it from Xtra > Install Plugins)
Regards
After update to Latest version 4.4.10, Demo import is blank… What happend?
Hi,
Please re-install the Codevz Plaus plugin, it will be fixed. (deactivate and delete the plugin and install it from Xtra > Install Plugins)
Regards
hello, the desktop version of top header is showing, but it is not showing on mobile. I want to show top header on mobile. how can I do that?
desktop top header: https://www.hizliresim.com/ldqmrd2 mobile top header? https://www.hizliresim.com/qyxf02rHi,
Desktop and mobile headers are different, for your wanted design you should create a page and add your elements to it, and then assign it to the before header on Header > Mobile Header > Before header
Regards
I updated my theme today (purchased directly through you not codecanyon) and all of my custom CSS was wiped out. Luckily I had a backup.
I’ve never had this issue with any other theme.
How can I keep my CSS intact when uploading?
Hi,
Did you use child theme? if yes, we fixed this issue on 4.4.9 and after that there is no any issue when updating.
Regards
Report a template update bug: Hi I’ve had a problem with Xtra theme a few times, After I update the theme, the child theme is removed, Please state the reason for this right here. thanks.
Hi,
We’ve found this issue and fixed it on v4.4.9, you should restore your child theme from your backup and use version 4.4.9.
Regards
Hi,
I still see this message in the template update section as it was a few months ago: You have version xtra-child version 1.0 installed. Update to 4.4.9. !!! Will my child-theme file not be deleted after updating to version 4.4.9? ??
Hi,
We have fixed this issue on 4.4.9 so please get back up from your child theme and then update to 4.4.9 and after updating restore your child theme and after 4.4.9 it will be updatable.
Regards
I want to buy your theme, I have a question, do I need to buy an Elementor license to edit demo data? Or are all the necessary Elementor editor blocks already in the theme?
Hi,
Our demos are based on our developed widgets for Elementor and as you know Elementor is a Free plugin and you do not need to buy Elementor Pro for using our theme.
Regards
Hello team! I am not able to install any demo content. I get a gateway time out every time. My ticket number is ##3013456. Please help me. I need to get this site done this week.
Hi,
Please follow your issue via your ticket on our support page.
Regards
Pre-sale question: is the price licence for 1 domain? or multi domain? thanks
Hi,
Our license is single and you can only use it in a website, for each new website you should buy new license.
Regards
If I click to use the template the purchase code is looking for me (WPBakery) then tell me why the timeplate of this plugin is not being used. ! Let me know why WPBakery Page Builder does not support the templates. Thank you
Hi,
Our purchase code is only for our theme and not for WPBakery, we have permission to include WPBakery on our theme but if you want premium features of it you should buy license from WPBakery author.
Regards
Then I will take the initiative to use your demos so which one I can use for news
Hi,
You can find the “Blog” demos on our website by filtering the demos.
Regards
Hello team! I am not able to install any demo content. I get a gateway time out every time. My ticket number is #3001874. Please help me. I need to get this site done this week.
Thank you very much! Everything works now and I can work with it! Thanks for the quick support!
You are welcome 
Dear Codevz – there is a syntax error codevz-plus/codevz-plus.php on line 2945 .
Filtering posts by category does not work. Can you please look into it?
SELECT SQL_CALC_FOUND_ROWS zgrp_posts.ID FROM zgrp_posts LEFT JOIN zgrp_term_relationships ON (zgrp_posts.ID = zgrp_term_relationships.object_id)LEFT JOIN zgrp_term_relationships tr ON zgrp_posts.ID = tr.object_id INNER JOIN zgrp_term_taxonomy tt ON tt.term_taxonomy_id=tr.term_taxonomy_id INNER JOIN zgrp_terms t ON t.term_id = tt.term_id WHERE 1=1 AND ( zgrp_term_relationships.term_taxonomy_id IN (97) ) AND ((zgrp_posts.post_type = ‘post’ AND (zgrp_posts.post_status = ‘publish’ OR zgrp_posts.post_status = ‘future’ OR zgrp_posts.post_status = ‘draft’ OR zgrp_posts.post_status = ‘pending’ OR zgrp_posts.post_status = ‘private’))) OR ( AND zgrp_posts.post_status = ‘publish’) GROUP BY zgrp_posts.ID ORDER BY zgrp_posts.post_date DESC LIMIT 0, 20
I got mail answe ultra fast! Still think you are one of the best and hopefully new realease has this minor issue solved.
If it wrong, please delete my comment. I will post your temporary solution for other users to see if they come accros the issue.
For now you can edit codevz-plus.php file from plugins and find following line and remove them.
add_filter( ‘posts_where’, [ $this, ‘search_where’ ], 11 ); add_filter( ‘posts_join’, [ $this, ‘search_join’ ], 11 ); add_filter( ‘posts_groupby’, [ $this, ‘search_groupby’ ], 11 );
Hi,
Thank you for your report, we’ve fixed the issue and updated our repository, you can delete the Codevz Plus plugin and re-install it again it will the fix your issue.
Regards
I reainstalled it, error is back. Where can I download to “new” package?
So what I did is:
i downloaded package again deleted codevz-plus uploaded plugin again and activated it
same error
Hi,
Please install the plugin from our online repository not from your downloaded package, after deleting the plugin go to Dashboard > Xtra > Install Plugin and install the Codevz Plus again.
Regards
Ooo, sorry, I missunderstood. Now it works. Great work, Codevz, as usual. Thank you!
For other people – from report to temporary fix was couple of hours, from report to actually fixing plugin was 1 day. If this is not great support, I don’t know what is! Codevz is among few of the best there is.
You are welcome
Hey guys, one question. Will I be able to translate footer and header with POLYLANG or do I need WPML?
Hi,
Xtra is fully compatible with Polylang and you can use it.
Regards
Thank you. Can I please get one more info. Upon activating child theme I lost styling of woocommerce sales buttons and stuff. How to solve that? It works on default theme but not child theme
Hi,
Please send your website URL and login credentials via our support page: https://codevz.ticksy.com
Regards
i have question:1-how add template in elemntor the short code not work in elemntor 2-how add tow menu in header one icon and seond not icon
Hi,
1. You can import any page from our demos, please read this: https://xtratheme.com/docs/how-to/how-to-import-a-specific-page-from-any-demos/2. You can add 2 Menu elements on customizer > Header > Header and set their Type as you want (Simple, Icon, Full Screen and etc..)
Regards
I liked your theme very much. I would like to know how to add Latest Posts Section in home Page as I couldn’t find in your theme.
Hi,
Thank you so much, you can set your homepage on Settings > Reading > Your homepage displays > Your latest posts
Regards
i get this error message “403 Forbidden Access to this resource on the server is denied!” when i tried to install the theme on wp. can someone help with solution please
Hi,
Error 403 is related to your connection to your web hosting, maybe your IP address is banned from your web hosting service. Please contact your hosting provider and ask them to fix your issue.
Regards
How do I ensure the listings links on the Projects listing page all remain the same size (e.g. how can I ensure the images remain the same size, responsively)
and how do I ensure that the Text (title) for each Project is visible on MOBILE, for this page:
http://www.greendaleconstruction.net.au/projects/As mobile does not easily show hover effects, I want the name of the project to be visible on Mobile .
Hİ,
I got your theme from https://xtratheme.com/. When I try to submit a ticket, it says the purchase code is incorrect. I would like your help regarding the following issue.
I want to use the blue shape used in the header section of the site below. They did it with elementtor in Title & Breadcrumbs section. I would like information on this subject.
https://www.mobilecomputer-repair.co.uk/product-category/zebra-scanner-repair/Thanks.
