28307 comments found.
Is there a way to use Yoast and the UxBuilder in an integrated way. I mean to use the Yoast analisis inside the UxBuilder. Elementor has a feature for this.
Hi,
You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.
Top rated features will be included in our developer’s to-do list.
Does your theme got “mobile sticky menu”? That is different as main sticky header menu. Example is this, but it doesn’t work: https://www.sebdelaweb.com/add-ons/sticky-mobile-footer-menu-in-flatsome-theme/ If your theme got it, please give me link where can i see it. Thank you
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Does the “sticky add to cart” bar for mobile product pages allow selecting product variations directly on it? Or I will still have to scroll up back to the variation area in order to make a choice? Ty.
Hi,
Sticky add to cart doesn’t work with products that have options like variables.
Hi, I’m interested to buy your theme but have a question: Is it possible to have different prices for different user roles at woocommerce? Many Thanks!
Hi,
Your request is related to WooCommerce, not Flatsome. It’s not a built-in feature, so you’ll need a 3rd party extension. Flatsome is compatible with all official WooCommerce extensions.
will you provide multivender support in your theme? Also guide me how is it possible?
Hi,
Flatsome is compatible with Dokan, WooCommerce Product Vendors, and WCFM Marketplace plugins.
Good morning support,
12 days later and still no solution for my problem. My client’s website will go live today later today without Paypal .. how can this be possible?
Last reply from you 4 days ago even when I referenced the urgency of the support request on the last message.
ticket #150339
Thank you
Hi,
I’ve informed our Help Desk about the urgency. Your ticket #150339 will be answered shortly.
Thanks for your patience and understanding.
I am a patient and understanding customer, but when support only responds with vague answers, just to buy time, it becomes complicated, because there are deadlines that have to be met.
Even after this last urgent request, I never received a response from your company and I had to solve the problem myself, with added costs. Even now, 3 hours after your message.
Could you set the account you created for us as an admin account?
Hello, I realised that the page wrapper top padding is globaly set for 30px. Is there a way or place in the backend to disable the top padding? or do i have to do custom CSS for this? Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hi! Look at the picture below please, I need to change padding-top to 0, I tried many CSS codes, in the inspect element it is working as it should but when I add it to the website it is not. Please help me.
https://imgur.com/a/sDA6VOuHi,
Can you submit a support ticket here?
my support ticket just now expired :((
I see it was expired yesterday. Please submit a new ticket and ignore the auto-reply. I’ll forward it to our support team to answer.
ok, thank you very much!
ok, thank you very much!
Hi, can I install the theme in localhost for dev then upload the source later ?
Hi,
Yes, you can. Please take a look at this doc for more information.
Hi, After the last woocommerce update, I have this notification on my dashboard, is there an update coming soon ?
’’Your theme (Flatsome Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.’‘
Hi,
Could you check the child theme folder and update template files manually if there are any?
Hi, is there a guide shows how to do that?
Hi, I managed to update it. thank you
Hello Sorry to bother you for something so simple. I don’t know how to translate parts of the topic to Spanish:
- for example the text of the shopping cart buttons,
- the text of the payment process pageCan you help me with this ?I have reviewed the documentation and I can not find about it
Thanks
Hi,
You can use the Loco Translate plugin to translate the untranslated strings easily. Please navigate to Loco Translate>Themes>Flatsome after the plugin is installed, choose your language, click on the “Sync” button, search for the string(s) you want to translate, translate them and save. You don’t need to keep Loco Translate activated after the translation is complete. It’s just a .po (translation file) editor.
Thanks for your support. Indeed with Loco I have solved the translation problem. Only that a text on the “checkout” page that I don’t know how to translate.
Can you help me with this ? I show you a screenshot in the IMGBB link with the text I want to translate. It is where we select the payment method: (Direct bank transfer…...)
Thanks
https://ibb.co/1YC0022Those strings don’t belong to Flatsome. The first two options and description are WooCommerce strings. The checkbox probably comes from a subscription plugin. Please navigate to Dashboard>Updates and check if there is any translation update under “Translations”. You can also check if the translation of your language has been fully completed here.
Thanks I already checked and despite carrying out the tradition in WooCommerce and in another Plugin, the strings are still in English. I’ll talk to those responsible for these Plugins. I just have to thank you for your support. I know that if I need to buy another WordPress theme, I will buy Flatsome All the best
Thank you 
I found the main culprit is OptinMonster plugin, anyone having problem just deactivate it!
Hi,
Thanks for letting us know you’ve found the solution
Hi, I wanted to show the tablet view for the whole website when the max-width is 900px, right now it only shows the tablet view when the max-width is 849px. Is it possible? Please guide. Thank You!
Hi,
Breakpoints are hardcoded. It’s planned to make them optional in v4.
The most ridiculous theme in the world
Hi,
Please submit a refund request here if you’re not satisfied with Flatsome.
Hello, when I open the desktop view on mobile phone or on tablet than the screen does not fit immediately, so I can see a small stripe of the background on the right side of the screen. After scrolling a little bit the website fits to the screens. Under customizer and layout I have set to full width and container 1080px. How can I avoid that and make sure, that the screen fits from the beginning?
Hi,
Can you submit a support ticket here?
Hello Guys, been using Flatsome for a while now. Recently noticed that when I create a category, all the products listed inside that category show the corresponding tittle and price below the product picture. Problem is that the tittle text is shown in a paragraph format instead of H2, H3 or so. Is it posible to change that anywhere in the settings? If I go to the product page I can see the product tittle as H1 but when I go to a list of products (Ex. inside a product category) all tittles are in paragraph format. I’m just trying to improve my seo
Hi,
Please try the snippet below.
function woocommerce_template_loop_product_title() {
echo '<h5 class="name lowercase product-title ' . esc_attr( apply_filters( 'woocommerce_product_loop_title_classes', 'woocommerce-loop-product__title' ) ) . '">';
woocommerce_template_loop_product_link_open();
echo get_the_title();
woocommerce_template_loop_product_link_close();
echo '</h5>';
}
Hi~ I have purchased Flatsome and use it very well I think. I have now a problem of an image. When I upload an image(8603000) to the media for product description, it becomes 6503000 or 223 * 3000. I have a hard time with this one.
I have searched previous comments, but did not find an answer.
Please, give me your advice.
Thank you!
Hi,
Please check media size settings in Settings>Media.
Thank you for your reply. I tried the setting change of Media.
My original image is 11006950 but it becomes 4042560 even though the Media setting was 2000*9000.
Would you tell me other ways to make them upload as they are? I spent weeks to solve this problem.
1100 * 6950 -> 404 * 2560
It’s about WordPress not Flatsome. WordPress developers set the default threshold value as 2560px. You can use the add_filter( 'big_image_size_threshold', '__return_false' ); filter to disable it completely as guided here.
I have Regular License, But i cant activate, Please update me, Its showing already registered, But i check in my account their is no registration
Hi,
You can manage your licenses and registered domains on https://account.uxthemes.com . Also, we see that your support period is still active. You can submit a support ticket here. Our support team will be happy to assist.
Hi, do you have a video or doc on shape divider, please? Thanks.
Hi Support, can you please help on this topic?
Hi, can you please advise if there is a documentation on the shape divider? I can’t seem to find it?
please can you use me give me one more rehearsal key for my theme on another site? I really like your theme but I can’t buy it again because my currency is very valued in my country
Hi,
Licenses and purchases are controlled by Envato Market. Could you submit a ticket here?
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