39314 comments found.
Performed the latest update today to our Avada theme. Now, when browsing the website, only the background loads – nothing else. As soon as you place your mouse over the screen (or scroll), then everything appears all of a sudden. It is almost like the page is waiting for some sort of movement before rendering all the artifacts. Any assistance would be greatly appreciated: https://norriesbutchery.co.za
Hi,
Please flush your cache plugin (if any) and test with the parent Avada theme – with all 3rd party plugins disabled to see if one of those is causing this issue.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I tried to log a support ticket, but it is telling me that my support has expired. The website was working 100% before the upgrade of the Avada theme.
and we are not using a caching plugin. In addition, I went through the Avada optimisation and at the end of that it cleared its own cache
Hello @SQLGuru
Please disable your Avada CSS and JS Compiler and then check again once, also please recreate your critical CSS once if you are using it.
Thanks
-Ammar
I tried that without any noticeable change. Critical CSS is already off.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Thank you, but it won’t let me open a new support ticket….
Hi,
If there are still issues, you can reach us via the form instead on this page: http://bit.ly/2NJoU51
Thank you. – Abbas
I have done so, thanks!
We’re glad to assist. 
After one year of usage… Once again, again and again my forms are not working. Maybe the updates are messing the avada code, anyway… I will not pay support for something that is included with the product that I have pay for. In 2022, with the best selling theme arround, we’re unbale to use a simple feature like …. FORMS ! This is sad.
Hi there
We do know that we do not have any issues reported about forms not working within our support right now. If you cannot submit a support ticket for some reason, you can contact us directly here https://bit.ly/2NJoU51 – and we will gladly assist you.
Thank you, MB
my homepage are not scrolling down on mobiles(smartphones) and i cant open a ticket because they say my support is over but i have some keys(this site that im having the problem included) that have months of support remaining but i dont know how to renew it on the themefusion site
Hi
We would need access to the site to check for an issue. At our end, I can see your support is valid. Can you please logout from your support account and clear all browser cache and then log back in. This should allow you to create a ticket
We look forward to helping you!
Thank you, Shaminder
We have purchased Ecommerce project on Feb 2021, in that we are not able to find the admin panel so please help us to solve this problem ASAP.
Hi
We are not able follow the reference of your question. Is the query related to Avada theme? Can you please be more specific on what Ecommerce project was purchased?
Thank you, Shaminder
I am seeing ‘C’ in the header ? https://prnt.sc/1FYib07sEqz-
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
I’m interested in purchasing your theme but I have a question:
I run a news website and we heavily rely on Google Adsense. Is there a way to add the Adsense code inside the post content (between paragraphs)? This is similar to how news websites like CNN have their ads.
Hi,
You can use any good ads specific WP plugin for that. Out of the box, while you can add different embed codes for Ads or insert the Ads in one of the many widget/sidebar locations, there isn’t an option to insert it automatically within each post content.
Thank you. – Abbas
Thanks!
We’re glad to assist.
I changed a few settings. Website not working in firefox mozilla and edge.
Hi,
We do see you have active support.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi! I’m having some problems with the shop product, all of my products don’t show the image attacked.
https://www.commercialetieger.it/site/prodotto/moltiplicatore-di-forza-td1500-x4-geartronics/Why this happened?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello, how we can create 4 column layout in that layout the last column layout is nested of 1/2 we need to design custom with HTML we believe bootstrap class is not working with Avada can you please let us know how we can build this kind of layout with HTML block
Hello @chheda
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
how can I remove the bottom right pop up on the handyman theme that says Let us take care of your project when the home page loads?
Hi there
The Themeforest comments section is meant only for pre-sale questions and generalities; we are not able to provide detailed support here.
Please submit a support ticket using the link below, and our support team will gladly assist and guide you.
Click Here To Get Avada Support
Thank you, MB
I have two questions regarding the Post Card Element: 1. I wanted to show only sale products, is this possible? 2. I wanted to limit the shown products in general. Now the Post Card Elements shows always all Products, i didn´t find a way to limit to only 4 Products in 4 columns. Is there a way? Many thanks + kind regards, a fellow buyer (more than 20 licenses).
Hi there
The Themeforest comments section is meant only for pre-sale questions and generalities; we are not able to provide detailed support here.
Please submit a support ticket using the link below, and our support team will gladly assist and guide you.
Click Here To Get Avada Support
Thank you, MB
Hey Guys, My menu dissapeared after updating. How do i fix it?
https://ioliteconsulting.com.au/Hi
We would need to make checks on the issue to advise on this. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
When i used/activated a youzify/youzer plugin [newest versions/3.3.0], ALL feature image not appear in news/blog LIST or in SINGLE POST, WHY?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I’m currently using Avada v5.7. Would I be able to update directly to v7.6.1 or would I need to do it in stages? I’m also running WordPress 5.3.11. Do you foresee any issues with that or should I update to the latest Wordpress before updating the theme files?
Hi,
As with any software update, we recommend making a fully recoverable backup so you can always go back to a previous snapshot of the site if anything unexpected occurs. But generally you should be able to update without issues.
I’d recommend going to Avada 5.9.1 (downloadable from here if you login with support account).
Then update to Avada 7.6.1
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thanks for the response. Do I need to renew support in order to download version 5.9.1?
Hello There
No you don’t, the downloads are available for you already inside the document post above, all you need to have is a valid support account and if you simply login to the account and check link, you will see an option to download the version.
Thanks
-Ammar
i have installed and uninstalled my website a few times and then i get this message —-—-—-——The purchase code has been registered too many times. Please contact ThemeFusion to resolve.
Hello @springforward
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3pBJedl
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Can Someone PLEASE help. Our Avada theme STOPPED working and it says we have only got a license for ONE site. We ALWAYS HAD THE SAME WEBSITE!! We only changed the servers for our domain and i suspect that is the problem? Please could you assist us? We are a NONPROFIT organization and we don;t feel like paying additional 42 euro as we have not changed any domains and just want someone to fix this problem please . THANK YOU! Madie
Hi
Can you please try to unregister your site. In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://tinyurl.com/ycsru25e
Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://tinyurl.com/y95ralwe Once unregistered, the purchase code can be used once again
If the issue still persist then do reach us on our email ID here
We look forward to helping you!
Thank you, Shaminder
Dear friends at Avada, I am asked to update a website that uses Avada. They have purchased Avada back then but now it won’t update beyond Avada 5.9, could you tell me what the reason could be? Do I need to re-knew support or something? Thank you!
Hi
We do see you have an active ticket with us. Our team is replying to your current issue. It would be difficult to assess/advise on the issue via the comments section.
We look forward to helping you!
Thank you, Shaminder
Hey Shaminder, yes thank you you rock!!
You’re most welcome
Looking to purchase this theme again, but I’m wondering if I can use the Architecture theme with a store? Is it already integrated into the architecture theme? Thanks! Brenna
Hi
Any of the Avada demos can be used with Woocommerce. The architecture demo does not Woocommerce added but you can easily enable the plugin and add products without any issues
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, how to create a submenu with rounded edges ?
Cordially
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hı how are ı love avada! great theme
ı have a questıon
ı have been try to change the color of the tıtle of the post card element (portafolıo)
ı change from avada optıons headıngs .. but ı dıdnt work. where ı canche thıs tıtle color
https://prnt.sc/Ys_MMVwxEEzfı trıed css but dıdnt work eıther.
thank you
Hi,
Thank you for your kind words.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
