5246 comments found.
My client bought that theme, the support forum register button not working.. AND after 2 hrs wasted trying to import demo 43 DARK.. Figure ou that the only thing i need is Home page 1, and it is not working at all, no pages import. HAve to go to other demo to make it work… I need the Example on dark or light, but i need this home page 1.. The rest are fine. Spend 2 hrs already!!! Answer, site have benn registered. Nothing is working. And server value are good, your setup tel me they are not working… ANSWER ASAP ..
The activation code start with this, b47e8d85…
Sorry guys, everything work fine on another server. .. Weird..
Hello, I am having many problems with the theme: ingenieriapixel.com
The loading time is very long. I have no additional plugins, only the ones included in the theme. My server responds fine on other pages. I asked a programmer to review and he told me that he would not give me the service because the site is breaking.
Look at the behavior graphs, they are terrible and what causes it is the theme: https://ibb.co/ynj6rvT
Hi,
please follow up this article here: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/ – When done wait until the cache is generated – you can see the status on the swift performance dashbaord and test the result in a private tab of yoru browser.
Kind regards UT
Hi ! My website https://www.kalli-graphic.com/ is currently experiencing some trouble and it seems that the WP Bakery page builder is the problem, I get this message “Error 503 Backend fetch failed Backend fetch failed Guru Meditation: XID: 46033675 Varnish cache server” When I deactivate WP Bakery the site is back, but of course displaying bits of code instead of my content. I downloaded a more recent version of the plugin but still no luck .
Any idea of what is wrong ?
Thank you, Flora
Hi,
thats hard to tell because its a generic error – the real error behind is not visible. Please open a thread in our support expired forum and our support will come back to you. In meantime please check for an error log which you can provide during the support.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hy, i can’t see the web fine when i log out from the wp user. can you help me?
Hi,
this sounds like an issue with a cache plugin. We recommend using the one mentioned on this article paired with the config provided:
https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/Best UT
Hello, I’ve downloaded the theme to reinstall it on my new website, but I see there are 3 archives zip for the theme : Brooklyn.zip, Brooklyn-child.zip and Brooklyn-Wordpress.zip. Which zip must I use ? Thanks for your help !
Hi,
use the Brooklyn.zip it contains the theme files.
Kind Regards UT
Hello, Please can you advise on how the gallery is setup on demo 46 homepage. https://themeforest.unitedthemes.com/wpversions/brooklyn/demo46/ the template (lightbox, case studie etc)
ive raised a ticket in the support forum too
Ive resolved this issue now. However on the lightbox settings is there a way for the image to fit in the screen when clicked. At the moment it once clicked it fills the whole screen and stretches the image so you can only see part of the image
Hi,
please see the answer on this thread: https://helpdesk.unitedthemes.com/index.php/Thread/26652-Portfolio-display-image-size/?postID=127651
thanks – can we re-order portfolio posts within the theme?
Hi,
eaisest way without changing the publish date is a plugin such as:
https://de.wordpress.org/plugins/post-types-order/Kind Regards UT
thank you – last question 
I have a portfolio on the homepage on the showcase settings i have put a limit of 6 posts per page, but is there a way to turn off the next page options under portfolio so it doesn’t go to the next page – i just want to display 6 post with not navigation to next pages
Hi,
set the filter from static to ajax inside the showcase settings.
Kind Regards UT
i have it on ajax and its still showing
Hi,
could you please open a thread according this in our forum and provide a link? If you use cache pluign, please make sure to purge all caches properly.
My page has its template, but when updating it manually I lost the activation key and it won’t let me put it back how can I update my template
I have activated this template for this page but when updating it says that it cannot be activated https://bogotadetailingcenter.com/2022-03-16.jpg
Hi,
you can view the current status of your license here: https://my.unitedthemes.com/my-licenses/
Note, that you can only use 1 license for 1 project.
Kind Regards UT
thanks it worked
How to have support?? If I login in your support page, the access is denied! I need you support please
Hi,
click on Register at the top of the forum and inside the popup click on envato login. Once you granted the access you will be redirected to the forum and you are automatically logged in.
Best UT
Hi guys, how can I change the font styles (size and line hieght) for the lead text (the sub-text below the “Section Title Module” component)?
I can only find the settings for the title itself (but not for the lead text or sub header)
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I requested a refund 2 months ago after few days the refund was approved butI didn’t receive it on my bank account (evanto sent me an email telling me it will be in your bank account within 3-5 business days) please return me my money!
Also I emailed evanto help center many times without getting responses!
Hi,
we don’t have any influence on this process. Envato alone is responsible here. Sorry.
Kind Regards UT
well then don’t use evanto to sell your products because they are scamming us!!!
Hi,
envato is very reliable and we have never made any negative experiences. If you made your initial payment via Credit Card the amount will be refunded to the Card and not the Bank Account. We really would like to help you more, but once we approve a refund, all upcoming processes are related to envato.
Kind Regards UT
Content Blocks is only showing one footer. However, there is another footer showing up on other pages that has a contact form and Brooklyn offices info that I can not find to edit or remove. I tried using your support could not find out how to get an answer to this. https://staugustinerealestatephotography.com/wp-content/uploads/2022/03/Screen-Shot-2022-03-10-at-1.12.45-PM.png
Hi,
the area shown is managed in Theme Options > Advanced > Contact Section Content. For further questions please use our support forum:
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I’m currently using demo #46, however I really like the contact page on demo #44. However the template manager doesn’t list that page as option to import? Would importing the entire demo site solve this issue and I could simply pick choose parts of both demos to use on my site or will importing the entire demo overwrite the demo I’m currently using?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi I’m using the brooklyn child theme #45, how do i edit the “The choice of champions” text on the splash/entry page? Also, the footer is too thick, how do i reduce its height?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi there! we’re having issues in Safari where the text isn’t displaying properly and random words are appearing twice! Any ideas how to solve this issue?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, does this theme have the particles js effect incorporated ?
Hi,
yes this effect is available.
Kind Regards UT
Hello, i have this error massage when installing a demo:
Could Not Load Demo Website! Could not open the file for parsing
please help..
Hi,
please follow up this article here first: https://knowledgebase.unitedthemes.com/docs/website-installer-does-not-import-content/
If the issue remains, please contact us in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
that was helpful, now i installed demo 42 and i can’t get red of Maintenance Mode, what can i do?
Hi,
you can find the maintenane mode in Theme Options > Advanced > Maintenance Mode.
Best UT
Hi, I’m working in my client website.
We see an error here- https://prnt.sc/A_ketmAb-8qf And header background isn’t working. But in the stage https://viorulez.online website, header is working and no console error. Where is the problem?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi, during time i purchased 2 Brooklyn themes, now i have one active license and the other deactivated some time ago, It seems the second one is not possible ti activate. How can i solve? Thanks a lot Tanzj
Hi,
you can check the status of your licenses here: https://my.unitedthemes.com/my-licenses/
Kind Regards UT
Hello, i am having problems with the installation. My site breaks: desarrollo de apps a window appears with the message: Error type E_PARSE on line 140 of the file. Syntax error, unexpected ’?’
Hi,
please use a recent PHP Version such as 7 – earlier Versions such as 5.6 are not supported anymore.
Kind Regards UT
Hello, I come often to see your new template and I still waiting to see one with the possibility to view Woo Commerce inside and see how is looking like for this template https://themeforest.unitedthemes.com/wpversions/brooklyn/demo35/
All the template you show here should show Woo Commerce because every company can sell a brand t-shirt or other…
Thanks for your time
Hi,
there is indeed no woocommerce demo, but even on the site shown, you can easily activate woocommerce and the header for example has fully shopping cart features / account etc. and all other aspects do also work.
Kind Regards UT
I know that, but having one built with the design of the site is much better, for that that I never sold you template to a client, he want something who look great and the basic WooCommerce dont look so great!
