23207 comments found.
Hi, Can you help me? Porto Portfolio not working.
https://www.img.in.th/image/7ostf9this is my website https://excella.co.th/portfolio-2/?lang=en
Thanks you
Hello, @twoqq1428,
It is not working in your other language, that is your language plugin and setting issue, It is working fine with this URL: https://excella.co.th/portfolio/ so please once concern with your language plugin Support.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/12/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi after update the theme im getting a blank page with this message when opening the page
{success}
json response saying success false
i’ve managed to fix by disabling all plugins directly in database so i got access again to the backend
Hello, @sk8walker,
Sound’s Good!! that you have managed to solve the issue by yourself.
You are the best 
Regards, P-THEMES.
help in editing the template .I don ‘t understand where to edit shortcodes for categories ?Where to find the icon and how to add a new category to the panel?
https://pastenow.ru/af3db070d00eedb33312377afd777c73Hello, @nepryashka,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
never mind
Sound’s Great!!
Thank you so much for your great support. I am so happy to built my site with your theme. I am facing a big problem now. Please help me to solve this problem.
I have built my site with shop demo 36. My site is almost done but in my site,s single product image in too big.Please see shop demo 36 single page product image https://cutt.ly/9SymMRy and my site single page product image https://cutt.ly/QSyQivF . I want to change my site single product image size box like shop demo 36. If I upload a small resolution image but still it show big. I don’t know how single product image box has been too big. Please help me to decrease single product image size box. I need more space in the right site of single product page.
I know my 6 months of support period is expired but I won’t be able to renew support period at this month. I will renew my support period next. I know your support is outstanding. Thanks
Hello, @sinin,
You are facing the issue because of the CSS you added to your site, Please find and remove those Custom CSS from your site and it will solve your issue, the CSS might be under Theme Options >> Skin >> Custom CSS.
https://postimg.cc/rK3FH5Tk
https://postimg.cc/G8LcDQFk
Regards, P-THEMES.
I am extremely sorry to say that I don”t find those CSS. I think, I never add those CSS in Custom CSS option or other. I can’t understand what will I do now. Please help me to solve this issue. Let me know another way to solve this.
Hello, @sinin,
Ok then please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (min-width: 1200px){
.product-summary-wrap .summary-before {
flex: 0 0 auto !important;
width: 41.6666666667% !important;
}
.product-summary-wrap .summary {
flex: 0 0 auto !important;
width: 58.3333333333% !important;
}
}
Regards, P-THEMES.
It worked for me. Thank you so much. You are really great.
You’re Most Welcome!!
i use the theme corporate 8
i activated the theme and installed all recommended plugins
i use the Polylang plugin for translate as you said (Compatible with Polylang plugin)
i use two languages english and arabic
the main lang is arabic
when i need to save the english menu with the english lang not save the option
it’s reload page after click on save menu and not save changes
i tried more than once
what i can do
Hello, @islamd_Mohamed,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
Hi there, we haven’t updated the theme for our store since ver 6.1.8, will any issue occur if we update to the latest right away? Speaking of theme and core plugins.
Hello, @YSALI,
Please read the theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and then update the theme and plugins by following this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
Please take the complete backup of your site before updating the theme, so that if any inconviniance will occur then you will have the backup to run.
Regards, P-THEMES.
Can I use this theme in multi websites in $59? I have my own 5 websites. Please let me know.
Hello, @jvjitin,
First of all, thanks for showing your interest in Porto WordPress
Yes you can use the single license for multisite as well, Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Regards, P-THEMES.
Can I use a single license for 3 or 5 different websites (domains) or is there any limit? I am confused..
Hello, @jvjitin,
No, this is not possible, 1 single license is for 1 single live URL only, this is Envato policy and you may wish to confirm from them as well.
Regards, P-THEMES.
Hello! Sir take respect. Sir how to make the checkout fields in round shape, Ex- https://prnt.sc/MARvfKnWVCTq . i want to make this fields round shape. is it possible sir?
Regards!
Hello, @kashfulecommerce,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.woocommerce-billing-fields input#billing_first_name {
border-radius: 25px !important;
}
.woocommerce-billing-fields input#billing_phone {
border-radius: 25px !important;
}
.woocommerce-billing-fields input#billing_address_1 {
border-radius: 25px !important;
}
.woocommerce-billing-fields input#billing_wooccm14 {
border-radius: 25px !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
I am trying to add a product video to one of my products using the porto video thumbnail but no matter what video I try to use from Youtube I keep getting the same error:
“An error occurred. Please try again later. (Playback ID: vDxq70MckVolkv1f) Learn More”
Please can you help me fix this?
Sorry I cant login via the support system so I have to ask on here…
Hello, @pipin3000,
Please watch and follow the instructions showing in this video I have created for you: https://streamable.com/d2d91u
And for your support account issue, please share your theme purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check and help you in creating the support account for you.
Regards, P-THEMES.
Hi
It is still not working so I have just emailed asking for help to recover my support account so I can open a support ticket.
Even when I try forgot password it doesnt send any email to my account.
Regards Hussein
Hello, @pipin3000,
Can you please share your email with which you have sent the email to our email so that I’ll ask the support team about it.
Regards, P-THEMES.
after update theme, all blocks are lost. Now there is no block showing I created earlier.
Hello, @Fameesk,
From which version you have upgraded the theme? If it is from very old version then you have to read this: https://www.portotheme.com/wordpress/porto/documentation/faq/6-0-migration-guide/
Regards, P-THEMES.
Hi, 1) How to reduce product category image size? 2) How to enable product color switcher on home page?
I did as you said earlier but it,s not working,
the Theme Options >> WooCommerce >> Single Product see the option in the image.
This method.
Hello, @backpackflyers,
1) The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
1.https://ptheme.zendesk.com/hc/en-us/articles/360020798938--30-Woo-Image-Sizes-Changing2.https://ptheme.zendesk.com/hc/en-us/articles/360020798998--31-Woo-Images-Looks-Blurry-and-not-change-from-Low-to-HighThis is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on the width you set.
If you want anything beyond it then it requires Customization and if you want our paid Customization services, you can contact our Customization team at ptheme.customize@gmail.com for paid Customization services or hire any developer.
2) To enable the product color switcher to go to the Dashboard >> Porto >> Theme Options >> WooCommerce >> Product Archive there is the option as you can see in the image: i.is.cc/23pQXrH7.png enable it and then save settings after that check back your site after clearing the browser cache.
Regards, P-THEMES.
Hello, does your theme support Miltilingual, or in general, how can I add an alternative language to the site with your theme, so as not to heavily load the site with “bad” plugins, but at the same time for everything to work (in my case, there should be only two languages on the site, not more)? Thanks in advance
Hello, @maksuslik,
First of all, thanks for showing your interest in Porto WordPress
Our theme is fully compaitable with WPML and Polylang multilingual plugins, so you can use anyone which better meets your requirements.
Regards, P-THEMES.
Hello, @baspax1989,
1. You have to edit the product and then set the “Stock Quantity” from product options and it will work for you, https://postimg.cc/Whnsc38y & https://postimg.cc/qNFVpC31
2. Those are not our theme errors, and those will not affect anything on your site, to remove those, I suggest you please Install the Classic Widget plugin on your site and it will provide you with the old interface of the Widgets: https://wordpress.org/plugins/classic-widgets/
3. Our theme does not have any influence on it, please check with the default WP Theme once.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/11/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi i am not using my theme in my first website can you please reactivate my licence key for me
Hello, @ITWEBDEVELOPERS,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Update failed.
Apearence> Install Plugins – installed but not activated ( not true ). Requires update ( tells it’s already updated).... Everytime i try to update this happens
Hello, @byterland,
First you have to update the theme, and then you will be able to update the plugins.
First of all, please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code.
After that you have to go to Appearance >> Themes and update the theme from there, if it will not work for you, then follow this article: https://ptheme.zendesk.com/hc/en-us/articles/360020667197--24-Update-Porto-Theme-Manually-without-Loosing-any-Data-
After updating the theme, please go to Appearance >> Install Plugins and try to update the plugins from there one by one. If that will not work for you, then you can manually update the plugins and you wil find the updated plugins files in theme package under Plugins.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Is there a setting or simple way to not load the custom image gallery from Porto for the product page but use the default WooCommerce image gallery? Im asking because its stands in conflict with a third party plugin.
Helo, @Studiofy_DE,
Sorry to say that but this is not possible as there is no such option in our theme for it, so this requires Customization.
Regards, P-THEMES.
Hi, How can we check which domain is mentioned for each licence ? I didn’t receive update for one site also if licence is active. So i would like to verif all my licences.
Thanks
Hello, @109c,
The requested info is listed below:
1. 39e60afe associated with site: https://www.gauss-design.fr/
2. 551782c7 associated with site: https://www.concierge-rive.com/
3. 5970f9a0 associated with site: http://109c.davidtelecom.fr/
4. 7362dbe6 associated with site: http://beta.fishtogo.ch/
5. 89a8b755 associated with site: https://boutique.fc-annecy.fr/
6. b12886fe associated with site: https://www.location-decoration-evenementielle.com/
7. b539626e associated with site: https://boutique.lechardondore.com/
8. df83ff5a associated with site: https://location.masters-france.com/
9. fe943b41 associated with site: https://www.adnstore.fr/Regards, P-THEMES.
Ok, so : 5970f9a0 => https://www.davidtelecom.fr (the old domain was for Dev) 7362dbe6 => Delete the association,
39e60afe => the website is correct, but i can't update Porto Functionality -> Failed.Thanks
Hello, @109c,
1. 5970f9a0 Reset it.
2. 7362dbe6 Reset it.
3. For that please deactivate and then reactivate your theme again and then try to update, Otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check and help you out.Regards, P-THEMES.
Your access is temporarily blocked because of connection limit to API server.
Can you help me for reactivate the licence for https://www.gauss-design.fr/ Thanks
Hello, @109c,
Can you please contact us via our support system and Please share your site WP-Admin URL and Admin Login details in the below-listed format on which you are facing the issue so that I’ll check and help you out in solving your issue.
WP Admin URL:WP Admin Username:WP Admin Password:Regards, P-THEMES.
Hello, @imambudianto5,
Please read and follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue, otherwise, please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out.
I. Make sure you have everything up to date (Theme, Plugins, Translations files)
II. Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI. If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.
VII. Can you please check once by activating the WP default Theme Twenty Twenty, If the issue will still persist with the default WP Theme then it will make clear that the issue is not from Porto WordPress Theme and then you have to contact the WP and WooCommerce support for fixing it with the default WP Theme and once it will fix with the default WP Theme, It will automatically work with Porto WordPress Theme as well.Regards, P-THEMES.
If I buy 5 licenses at once, can I get some sort of discount?
Hello, @symonje,
We are sorry for the inconvenience but we do not offer any discount on our theme for now, so you have to go with the regular price.
Regards, P-THEMES.
