28306 comments found.
How do you activate the backend of the UX Builder??? The front end is driving me nuts for the woocommerce products. I just want to use the backend and not use the front end ux builder.
If anyone knows pls answer. Thx
Hi,
We see that your support period is still active. Could you submit a support ticket here?
Our support team will be happy to assist.
Hi guys I activated the login with the social network using nextend social plugin but the button to access with Google has the icon of Google Plus. How can I change it?
Hi,
Could you submit a support ticket here?
Flatsome was unable to get the latest version. Your purchase code is malformed. This is the code I keep getting. Help please.
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hey, Working on a client website:
the next slide content ( text box is hidden ) until user click on it. Can we keep it visible all time?
https://i2.paste.pics/d0f13e0bae738faf57f5d5a00f6bd2e8.pngA great theme
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
never mind, I solved it on my own ( text box needs to be set animate none )
i was just wondering if my license can be reset for a theme that i brought back in 2020 for a website that i no longer have and use
Hi,
Yes, you can manage your licenses and registered domains on https://account.uxthemes.com .
Thanks for your help
Hi, Flatsome 3.15.3+ is available in PHP8.1 ? Flatsome always helps us. Thank you in advance.
Hi,
We haven’t received any incompatibility report yet. You can join our official Facebook Community and get the opinions of our users (+32K) about that. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
Okay. Thank you for your reply.
I’m just in shock, on February 16 I contacted support. The theme has a problem with filters. Support response after contacting: Hi 9in11m, Thanks for reaching us. For now, try to use the “List” option, NOT the “Dropdown” option. We’ll try to fix it in the coming version. Thank you Ahmed Ehsaan 1 month has passed, an update has been released, nothing has been fixed, the filter is still with bugs and looks miserable. I don’t understand what the problem is to fix this error? A month wasn’t enough? Now another 3 months to wait for the next update to be released? It ’s just awful … I’ve been waiting a month! Until this is fixed … I don’t understand why a theme that was bought 188k times, and which has its own designer, has such stupid mistakes, and why the theme developers couldn’t conduct such banal tests with filters. I appeal to the developer: please check the filters: “List” and “Dropdown” with the conditions “AND” and “OR”. Thanks.
I’m talking about something else, look at the screenshot, this is a theme problem and not a woo, I reported this problem on February 16 and was told that everything would be fixed in the update… https://ibb.co/5KVjcvk https://ibb.co/5KVjcvkHi,
Could you try the CSS below?
.woocommerce-widget-layered-nav-dropdown .select2-container .selection .select2-selection--multiple {
max-height: unset;
}
Guys, I understand everything, but why does a theme that has been bought 188 thousand times look so weird filters? Filters are what the buyer uses most often. Why did I write about this problem a month ago, you didn’t fix it, and now you’re suggesting that I use the code myself? I don’t understand this Thanks
We’ll include a fix as soon as WooCommerce fixes the widget. This is a temporary solution.
thx
Hi,
For some reason, everytime I get an autoupdate (and sometimes randomly) my settings are reset. I end up with the default Flatrsom Logo and colours on my website, I don’t understand why.
Hi,
Could you submit a support ticket here?
Font Colors & all settings ERASED after i copy website to staging
All settings get erased when…
-you put emoji in header & create a sagging version in cloudways
Just try put an emoji in header section and see for your self
SORT THIS OUT!!!! THIS IS SUPER ANNOYING AND BEEN HAPPENING FOR A YEAR!!!
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
I’m just in shock, on February 16 I contacted support. The theme has a problem with filters. Support response after contacting:
Hi 9in11m, Thanks for reaching us. For now, try to use the “List” option, NOT the “Dropdown” option. We’ll try to fix it in the coming version.
Thank you
Ahmed Ehsaan
1 month has passed, an update has been released, nothing has been fixed, the filter is still with bugs and looks miserable. I don’t understand what the problem is to fix this error? A month wasn’t enough? Now another 3 months to wait for the next update to be released? It ’s just awful … I’ve been waiting a month! Until this is fixed … I don’t understand why a theme that was bought 188k times, and which has its own designer, has such stupid mistakes, and why the theme developers couldn’t conduct such banal tests with filters. I appeal to the developer: please check the filters: “List” and “Dropdown” with the conditions “AND” and “OR”.
Thanks.
Hi,
That’s a WooCommerce bug, not Flatsome. We’ve reported it to the WooCommerce dev team and still waiting for the fix. You can track it with the link below.
https://github.com/woocommerce/woocommerce/issues/31920
You can eliminate such issues by testing on the official WooCommerce theme “Storefront” first before deciding if it’s a theme issue or not.
Thanks for your patience and understanding.
I’m not talking about a logical error lol))) I’m talking about something else, look at the screenshot, this is a theme problem and not a woo, I reported this problem on February 17 and was told that everything would be fixed in the update…
https://ibb.co/5KVjcvk https://ibb.co/5KVjcvkHi,
Could you try the CSS below?
.woocommerce-widget-layered-nav-dropdown .select2-container .selection .select2-selection--multiple {
max-height: unset;
}
Hi! How to show number of products in stock on product page and catalog page?
Hi,
We see that your support period is still active. Could you submit a support ticket here?
Our support team will be happy to assist.
This recent change: FIXED: Product gallery thumbnail slider arrows for 5 thumbs. You can specify what it is exactly? My product gallery only have 4 thumbs. How do you get 5 thumbs?
Hi,
That fix is related to the problem that the slider arrows are not displayed when there are four thumbnail images and a main image in the product image gallery.
How do you get 5 thumbs under the main image? I see no setting for that: example product https://greenwatersports.com/shop/red-paddle-co-9-6-compact-package-2021
This fix doesn’t mean you can have 5 thumbnails under the main product image. Please read carefully my previous answer.
destek olarak hiç yardımcı olmuyorlar aldığıma çok pişman oldum kimseye tavsiye etmiyorum
Hi,
I see your tickets were replied on time. Especially on slow servers, it is expected behavior to display the background color before images. It’s a matter of server speed and the browser used. You can change the background color to white if you don’t want the default color (which blue in your case) is displayed.
kaç defa yazdım sürekli farklı cevap veriyorsunuz temayı aldığıma çok pişman oldum ayrıca hosting çok hızlı ama hata devam ediyor
Please submit a refund request here if you’re not satisfied with Flatsome.
It would be great if I can change the button style of ‘More info’ from the Cookie Notifcation to ‘Link’ or ‘Underline’ instead of ‘Bevel’ or ‘Default’.
See image: https://ibb.co/fC9BNfk
I mean change the button style separately. So I want to change the button style of ‘More info’ to ‘Link’ and ‘Accept’ to ‘Bevel’.
Hi,
We see that your support period is still active. Could you submit a support ticket here?
Our support team will be happy to assist.
How can I hide the #User ID at My Account Page? thanks
Hi,
You can use the CSS below.
body.woocommerce-account .user-name > .user-id {
display: none;
}
WPML language switch is not displaying correctly with Flatsome on mobile. Exemple: https://prnt.sc/2dmDxLj-n_rh I contacted WPML support and all is fine from WPML setup.
WPML Feedback: I see that the link is present in the HTML. The Flatsome CSS styles are probably obscuring it or hiding it in some way.Please inquire with Flastome support what could be the issue here. I suspect it\’s something with this CSS selector: .nav .children Inside this file: https://gauchere.com/wp-content/themes/flatsome/assets/css/flatsome.css?ver=3.15.3 Or perhaps their JavaScript logic doing something incorrectly and hiding the sub-menu or not replacing it with the mobile version.
Hi,
Could you submit a support ticket here?
I did, but I received this reply: Unfortunately, the system found your license support entitlement to be expired. Kindly extend your support time limit and create a new ticket, if this ticket requires support entitlement.
You don’t need support entitlement to send in bug reports this way. Your ticket will be classified as a bug report in our system.
Ticket status (151940): Closed
i am wondering if the gdpr feature actually does anything. If not is the feature technically made redundant as it will just cause the bar to disappear and not actually do anything?
Hi,
It’s just a notification to warn visitors that they agree to the policy if they start browsing your website.
I have installed this theme on my domain www.specsright.com, But after installation, I am facing a problem with ‘Filter Products by Attribute’, This widget is not showing.
I have updated attributes like colour, frame shape, frame weight, frame size, frame type, gender etc.
But when I added the widget on the default sidebar option/custom sidebar option, it is not appearing, whereas other options like product categories, search bar, navigation are working fine.
I am trying to add a default sidebar/custom sidebar (Filter Products by Attribute) in the following section. https://specsright.com/womens-spectacles/Hi,
We see that your support period is still active. Could you submit a support ticket here?
Our support team will be happy to assist.
Is it possible to change the accordion icons to a plus sign and minus when collapsed? thanks
Hi,
We see that your support period is still active. Could you submit a support ticket here?
Our support team will be happy to assist.
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