235 comments found.
Hello, I purchased your theme but encountered some small problems, I have sent detailed questions to bigstepscenter@gmail.com, please help me to answer, thank you
HI, dear customer. Answered.
Dear clients! Unfortunately, we will be able to answer your questions intermittently, since our team is from Ukraine, and military operations are taking place right now. Thank you for your patience and understanding.
Hello bigsteps,
Do you have this theme compatible with Wordpress?
I see it says Shopify, just wondering if you have this theme in WP?
Thanks in advance!
Hi, unfortunately we do not have wordpress version.
Thank you
Why are you guys take so long to answer my question?
I opened a ticket to you in 01/03/2022 and I recieved an answer in 01/05/2022. I replied at the same day 01/05/2022 but you didn’t answer me me anymore.
I don’t have progress on my project because you take so long to reply me.
Please, improve this!
And how about your deadline to answer the reply tickets? How long does it take to you answer the customer?
Ticket numbers: 297962 and 162438
Hi. Sorry for delay, I am checking your tickets history now.
We found the tickets in spam folder, but it has been already fixed and we answered you. Sorry for the inconvenience.
Thank you for your feedback. I really appreciate it.
please pay attention to your support system. It’s easy to don’t support over here, but then just respond in your own system instead of ignoring it.
Hi, dear customer. Sorry for the late reply. We had a technical issue with our support system. We did not see a new ticket until you wrote here. We are solving your problem now. Sorry again.
Send, please, staff invite to bigstepscenter@gmail.com We will check it. P.S. Instruction on how to send staff invite https://help.shopify.com/manual/your-account/staff-accounts/create-staff-accounts
I’ve already done that, but your support seems to take more time then it’s supposed to. Takes too long, really
Hi, dear customer. Unfortunately, we did not work this weekend, but your invite has been just accepted and we are checking your store now. Sorry for the inconvenience.
Hi, dear customer. Under my personal supervision, we have resolved your current question. We answered you and wrote an additional request from our team to you.
.
I opened the web page in my mobile browser and added shopping “error undefined”
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
We are facing many issues, like variant option of image is not showing.
Hi, dear customer. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will help you.
Hi, I have created a ticket http://help.big-skins.com/tickets.php?id=1725
Thanks, answered.
1,Click wishlist to jump to 404.2,Missing “product-card-grid.liquid”
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
I’m pretty surprised by the lack of documetation on this theme. I can’t even upload my own icons on the theme and I can barely use the set of icons they have. Can someone email me and help me with this?
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hello, my theme is showing a message above the header that the verification code was not found in the theme, but it is already added, could you help me?
Hi. Send please staff invite to bigstepscenter@gmail.com, we will check and fix it.
Ok, i will send now!
i send to you a email with the details, thank you. I love this theme, i want so much the fix to this issue
Thanks. The task is sent to the developer.
Hi, I bought the theme a year and a half ago and everything is going fine. I want to ask about the new 3D & AR feature for products, does the theme support uploading 3D models and Augmented Reality viewing of products or not. And if not, when are you planning to add it?
Hi, dear customer. Unfortunately, such options is absent in our theme. We did not plan to add it in the theme.
This is very unfortunate. Are you planning to add those features to your theme in the future, hopefully the near future?
Hi. Sorry for late reply. I was consulted by our developer that unfortunately such option will not be added in the goodwin theme.
Hi, no worries at all, I understand how busy you could get sometimes. I have another question about similar feature. I’m sot sure if it falls under the same category of my previous question or not but I wanted to ask about the 360 Photography or 360 Display feature for the product. Is that also not available and if not, you will not be adding it in the future?
Hi. We can make it as custom work. Write to bigstepscenter@gmail.com the task in details.
Alright, thank you very much, have a nice day _
Dear Sir, I want to ask can I replace main photo for products with a video? If ok can you send a demo to display it to my client?
Hi. Only Theme main product page. We do not have such link, unfortunately.
hi, we tried to create a support account, we have not received a confirmation email, is this theme still supported?
Hi, dear customer. We approved all registrations manually. Please try to log in again.
Hi,
I didn’t receive the confirmation email from signing up on your system. Could you please resend me the link or approve my account?
Hi. We have just activated manually all registrations. Try to log in http://help.big-skins.com/
I still can’t log in! please i need some support building my website
Hi. Send please your email that you registered to bigstepscenter@gmail.com
I have had the same issue as LexInt, is there a solution here?
Hi. Shopify has recently changed some logic with scss file colorization.
You have no strict issues. You just need to click here and ignore http://joxi.net/Q2Ke50EhyLPpVr
This did not solve the problem
Hi. dear customer. That means that you need to update the theme to the latest 3.0 version. Our latest updated theme supports all new Shopify changes and requirements.
We have been using the Goodwin Shopify theme for a couple years now and it has been great.
Tuesday, while working on a page within the site, we got this error when we go into customize:
Invalid CSS after ”...’color_theme’, ”: expected function argument, was “) ;” at 42
We created the ticket #503860 at http://help.big-skins.com/. This is an urgent matter for us.
I would really appreciate the help.
Hi. We have just seen that issue. We suspect that Shopify updated its API. We are hardly working on it to find and solve the problem. Sorry for the inconvenience. We will report you here.
Doea this theme suport “Advanced Store Localization” , ex; customer visit from italy, only the product shows from dropshipping warehouse in italy. Does the language and currency auto change by the country.
Hi. Unfortunately, such option is absent.
Hi there, I am having difficulties updating this theme. I had 2.x version installed, now I am trying to update to 3.0. I downloaded the latest package and uploaded in shopify but its showing as a new theme? What should I do?
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
We have just found your ticket and answered you.
Great theme! Is the only way to have a video on the banner by calling it from YT? Any other repositories or local files? Do play/stop or any other controls show up? Want to avoid those 
Thanks!
Hi. Our theme has mp4 video widget as well.
Thanks. I’ve purchased your theme and trying to implement a 1920×550 banner video. Adding the YT link and removing all captions still creates a large black pad on top of the video. Looked for the video widget but don’t see it?
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
I registered and never got an email from you. Can’t get in to your support portal…
Nevermind, was able to re-register.
