Hi there,

We have verified your account so you should be able to submit a ticket now. To submit a ticket please follow instructions from this article.

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Hi there,

Thank you for taking interest in our theme.

Could you please be more precise regarding your question? When it comes to pop up options, you can see what you will be able to change in theme options here. You can add the date as text in text fields.

Do let us know if you have any additional questions.

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Hi there, I mean like an expiration date of the popup window. For example I want to show the PopUp window from now to 16th July 2022 and then, it will automatically be hidden.

Also, would it be possible to have PopUp option available not only for Administrator, please? Thank you!

Hi there,

Unfortunately, such an option doesn’t exist, but you can remove the pop up at the day you want manually.

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I have also tried using 3 different email addresses to create the account so far. All of them never receive a verification email.

Hi there,

We have verified your account manually, so please try to submit a ticket now. To submit a ticket please follow instructions from this article.

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Hi there,

Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi there,

Thank you for taking interest in our Cocco theme. Yes, using Filter Products by attribute you could achieve filtering for your variable products. You could find more about it here.So, you could add filter by size/color, anything you use as an attribute for your variable products.

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Hello,

You can deregister your purchase code from some domain through our Help Center and then register it to some other domain that you want.

In case you are unable to deregister it through Help center, please submit a ticket to our Help Center and one of our support agents will assist you gladly.

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Hi there,

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

This error usually occurs if you missed updating the Core plugin.

Also, if it is already registered on another domain, or if you forgot to deregister your theme, you can always send us a mail to our help center providing your purchase code in it and our team will help you with this.

Thanks.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for writing in! You do have the widget area in Appearance > Widgets where you can add the cart to the Header widget area.

If you need any further assistance we would appreciate it if you could submit a ticket to our help center and one of our support agents will assist you.

Thanks.

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Hello,

Thank you for choosing our theme!

Please navigate to Appearance > Widgets and add Mikado Search Opener and Mikado WooCommerce Dropdown Cart to Mobile Area (please see screenshot).

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Thanks for your fast answer. The steps you explain I allready did. But I want the shopping cart and search button at the homepage left from the burger menu (please see screenshot mobile cart_search2).

For now I allready did place the cart and search in the mobile dropdown. As you can see in the second screenshot (mobile cart_search) the shopping cart and search icoon placed at the bottom. When the cart en search can not at the homepage is it possible to put them at the top of the mobile dropdown? Above the tekst “information”.

Looking forward to your answer.

Hi,

Unfortunately, there is no option to reverse order of mobile dropdown so widget section is displayed first.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL and screenshots, and our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

Thanks for writing in! We have now deregistered your purchase code, but for the future referance you should know that you can always do this from our Help Center, please read this article about it here.

Thank you.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

Once we check your website, we assume that you managed to solve this in the meantime, since we could not see the issue you are reporting.

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Hi, my problem was solved. I had to update WP, Woo and PHP version.

Thank you.

Hi there,

Glad to hear that this is resolved!

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

We were able to locate you and deregistered your purchase code so please try to register it once again.

Thanks.

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Hi there,

Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

Do let us know if you have any additional questions.

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Hi there,

Thanks for writing in!

You can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.

You should also know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.

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Hi there,

We can see that your requests are responded to and marked as solved so if you need any further assistance please continue the conversation with our support team.

Thank you.

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Hi there,

Thanks for writing in! You can find the search widget within Appearance > Widgets, simply remove the search widget from the Header widget area.

We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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