28306 comments found.
Hello there,
Recently we discovered an issue when adding a product to the cart it doesn’t work even tho the message says XXXX added to the cart sometimes you have to do it multiple times for it to work, also updating the product quantity on the cart page does not work most of the time.
We have disabled the plugin and cache and the problem still persist.
Please advise.
Hi,
Could you submit a support ticket here?
Hello there, We experience some issues with Flatsome – client details can not be entered at checkout on mobile devices. I tested it in troubleshooting mode. It works fine when theme is changed to Twenty nineteen. Once switched back to Flatsome, checkout details again cannot be entered on mobile device. website: https://kinkycatalog.co.uk/ Any help will be appreciated! Thanks
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
The account from which the theme was purchased belongs to the developer(jakub.slechta@gmail.com) of the site and we have no access to it. Any suggestions on the above issue caused by Flatsome theme, will be appreciated
Hi Flatsome team,
I would like to know how to filter products by swatches. To be specific, I would like to filter products by color. Is it possible?
Thanks in advance.
Hi,
Yes, you can use the default WooCommerce Filter Products by Attribute widget.
https://woocommerce.com/document/woocommerce-widgets/#section-6I would like a cross over the sold out variable products. Is that possible?
Hi,
Could you submit a support ticket here?
Hi is there a way to change ”Select options” button to ”Add to Cart” on the product lists. I have variable products, but i want to remove that ”select options” on product lists
Hi,
You can use the snippet below.
add_filter( 'woocommerce_product_add_to_cart_text', function ( $label, $product ) {
if ( $product->is_type( 'variable' ) ) {
return 'Add To Cart';
}
return $label;
}, 9999, 2 );
hi, is there a place when I can see future plans for new stuff in flatsome? (not community voting)
Hi,
We don’t announce the new features. But, most of them come from the high rated feature requests which you can see here.
I’m interested in purchasing this theme. I noticed that in the demo, there is no size option on any of the products. I just wanted to make sure before purchasing that I can have different sizes on my products
Hi,
It’s about WooCommerce. You can add that feature with a 3rd party extension. Flatsome is compatible with all official WooCommerce extensions.
Can we add size and color option in shopping page
Hi I want to change checkout fields labels text, how can I do it? I want to change State to Select your state, for example.
Thank you!
Hi,
We see that your support period is still active. Could you submit a support ticket here?
Our support team will be happy to assist.
I did opened a support ticket and you/they answer this:
“AHMED REPLIED
Mar 24, 7:36am
Hi there,
Thanks for reaching us. We’re sorry for the inconvenience.
Please kindly send me your site login details. I’ll check what’s happening there.”...
Your so called “support team” that is happy to assist… don’t even read support messages, I asked exactly the same I asked here “Hi I want to change checkout fields labels text, how can I do it? I want to change State to Select your state, for example.”
Why ahmed is asking me for my login details, what inconvenience? what is he gonna check??? Realy???
Hello, flatsome theme have serious bug on Google Chrome, it is working fine on firefox. There is a white square on the front page banner and the top bar header is white. Very weird, can you help please?! I tried a fresh install of a different site and it is happening exactily the same. Just on Chrome
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
Hi, would anyone be able to provide the function or css code to hide the shopping cart icon in the header if no products have been added to the cart? or if its easier only when people are logged in they can see the cart in the header?
Any help is much appreciated and big fan of your work.
Hi,
It doesn’t seem possible without custom coding.
my site product page not properly open design conflate and hide add to card button & images and more detail, check this link, https://royalwrist.pk/product/tommy-hilfiger-mens-quartz-blue-silicone-strap-blue-dial-46mm-watch-1791474/
Hi,
We see that your support period is still active. Could you submit a support ticket here?
Our support team will be happy to assist.
How to remove Dropdown sort woocommerce. I coded with: ” remove_action( ‘woocommerce_after_shop_loop’, ‘woocommerce_catalog_ordering’, 10 ); remove_action( ‘woocommerce_before_shop_loop’, ‘woocommerce_catalog_ordering’, 10 ); remove_action( ‘woocommerce_after_shop_loop’, ‘woocommerce_result_count’, 20 ); remove_action( ‘woocommerce_before_shop_loop’, ‘woocommerce_result_count’, 20);”
But not working
Hi,
You can use the snippet below.
add_action( 'init', function() {
remove_action( 'flatsome_category_title_alt', 'woocommerce_result_count', 20 );
remove_action( 'flatsome_category_title_alt', 'woocommerce_catalog_ordering', 30 );
});
Hey there, is there any demo where I can see the new Off-canvas menu in action?
Hi,
Our demo site is being rebuilt from the ground up. But, you can join our official Facebook Community and see the websites that are already using that feature. Please don’t forget to accept the group rules of the Facebook Community if you decide to join.
Hi, I’ve bought a license and the host expired so I’ve lost the old site, It is possible to use the same license for the new website which I will develop? Also, I will use the same domain as this has not expired. Regards!
Hi,
Yes, you can manage your licenses and registered domains on https://account.uxthemes.com .
Dear UxTheme, please advise how I can change the hamburger icon menu on Header to a different icon? Thank you
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.
Hi, can you please add share on Weibo and share on WeChat function? I don’t how to replace share.
Hi,
You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.
Top rated features will be included in our developer’s to-do list.
How to enable Custom Taxonomies in UX builder for Products? It current supports Product Categories and Tags. We want to enable Brands.
Hi,
It’s not possible without modifying the core theme files for now.
Yes, that is expected. Please point me to the file that is handling this. I will add the taxonomies besides Category and Tags. In the future version can you provide a Code Snippet for the same? Similar to unlocking UX builder on CPT.
It seems no matter what I do, the blog post layout is never even due to the inability to control the post layout height. I have to keep rewriting titles to keep it symmetrical. Is it possible to customize the height of the blog layout so that all posts stay a certain height no matter the title or excerpt length such as here https://perception-point.io/category/news/ ? Thank you for any answers on this
Hi,
Could you try to enter “equalize-box” (without quotes) into the class section of the blog posts element?
Added the class to the blog post element. Lengthier titles still stretch the post longer than the other.
Any update on this?
Please add the Checkout Button!! Need this feature badly 
Hi,
What you mean by adding the “Checkout Button”?
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