23207 comments found.
does you theme support integration with apple pay and google pay?
Hello, @joansafr,
First of all, thanks for showing your interest in Porto WordPress 
We have not tested those plugin officially with our theme yet, but many of our customer are using it on their sites… so you can try with it as well.
Regards, P-THEMES.
I Have Problem That editing Widgets didnt save i have JSON error when i try to update any widget modifications
Hello, @jacklandlord,
Can you please check it once with activating the deault theme like Twenty Twenty one or two, and check back, it will confirm whether the issue is with our theme or not.
Regards, P-THEMES.
How to change colors of the Header Slider for the demo site: HOME CORPORATE 11. There are there changing colors in this demo and I can’t find ways to change the colors, please assist.
Hello, @Ntatho,
Simply go to the Dashboard >> Appearance >> Theme Options >> Skins >> Custom CSS and then paste the below code at the bottom of the black box.
rs-sbg:after{background-image: linear-gradient(to right,pink 0,red 100%)!important;}
Then save settings and check back your site after clearing the browser cache.
Note: In the above code the word “pink and red” is the color you can change it with you want.
Regards, P-THEMES.
Do you plan some offers in the next two weeks maybe? If I am not satisfied with the theme or it does not match my expectations do you provide a refund within 14 days?
Hello, @kobemi1987,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we do not have such plans for now and nor do we have such a refund policy.
Regards, P-THEMES.
Could you please help me out with the an issue with the (dynamic) logo? Imported demo content (corporate20), changed logo in theme options, logo is showing but while loading immediatelly gets switched out with the porto logo loaded from “http://sw-themes.com/porto_dummy/wp-content/themes/porto/images/logo/logo_white_small.png”. I think there is a javascript altering the img src by section within viewport. Any ideas where I have to setup these additional logo infos?
found it, it’s custom javascript in the page itself.
Sound’s Good!!!
That you have found it
You are the best…
Hi. I want to purchase this theme but have a question. How do i show all the brands on the main page on the navigation bar? Thanks.
Hello, @azzamqazi1,
First of all, thanks for showing your interest in Porto WordPress
You can create Products attributes as (brands) and then you can use Porto Template Builder to create your own header and set those Products attributes (brands) in it as per your requirements.
Regards, P-THEMES.
Thank you for the reply. Can you please elaborate a little more on how this will be done? Is there a tutorial which can be followed?
Hello, @azzamqazi1,
You can check the Custom Header builder template here: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-header-using-porto-template-builder-and-with-wp-bakery-page-builder/
Regards, P-THEMES.
Thank you. This does not show how to add the product attributes?
Does WooCommerce Brands plugin work in this theme? After installing Brands plugin, can i add all the brands in the top Menu? Thanks
Hello, @azzamqazi1,
Please check this video https://streamable.com/v05xr0 its the complete procedure from creating attributes to adding them in the header via template builder. Then assign that header to your website as per your needs.
Regards, P-THEMES.
I purchased this. Now trying to add the brands as per your above video but having issues. When i click on add new header, the template builder opened doesnot look similar to the one in the video and it doesnot have the “porto products filter”
Hello, @azzamqazi1,
Please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I already started a ticket there. Can you please take a look. Also you can please check if you can help without sharing the admin details. Thanks
Hello, @azzamqazi1,
Now please be patience once the support ticket will be resolved you will get the reply to your support ticket and please follow the commands the support team directs you to solve your issue, if it is not possible to solve the issue without Logins then you have to share it or you can copy your site on a staging site and share the staging sites logins.
Regards, P-THEMES.
Hello there, I have a problem about import demo. I want to use business-consulting2 and I can import this demo. If I clicking to appereance > customize all good (as it’s supposed to be) but in the on the live all color, button style etc. are changing.. It seems like be default.
Hello, @oknust,
Can you please share your live site URL with me here on which you are facing the issue so that I’ll check and help you out.
Regards, P-THEMES.
Hello, of course but now in maintenance mode is active. If there is an e-mail address where I can reach you, I will forward the login information from there.
Hello, @oknust,
You can contact us via our support system here: http://portotheme.com/support with your site WP-Admin Login details.
Regards, P-THEMES.
Hello, I submit a request from support page..
Hello, @oknust,
Sound’s Great! Now please be patience, once the support ticket will be resolved you will get the reply to your support ticket.
Regards, P-THEMES.
hello – using Business Consulting 3 demo and the top orange box where it shows Phone and email, not sure where to update these at? thanks in advance for help
Hello, @BGATHERTON,
In the Business Consulting 3 demo the header has been made using Porto Template Builder and you have to go to Porto >> Template Builder >> Header and finds and edit the particular header and you will find the content and blocks set under it, you have to check that the content is been set with block, then you have to edit that particular block and change/modify the content as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-create-custom-header-using-porto-template-builder-and-with-wp-bakery-page-builder/
Regards, P-THEMES.
I understand that and I have already been in there and I can times open and the contact button. I don’t see the orange bar – shown in the images here what I am trying to find to change. https://kcwebdesigns1.wpengine.com/wp-content/uploads/2022/03/Snap-2022-03-24-at-09.06.04.png
https://kcwebdesigns1.wpengine.com/wp-content/uploads/2022/03/Snap-2022-03-24-at-09.06.20.png https://kcwebdesigns1.wpengine.com/wp-content/uploads/2022/03/Snap-2022-03-24-at-09.07.17.pngHello, @BGATHERTON,
You have to edit it with page builder backend editor, you are using WP Bakery, please make sure that block edit has been enabled with page builder: https://postimg.cc/Cd1JcBVH
And then try to edit the block again otherwise, please contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Thanks, I forgot to enable that. Much appreciated, working now.
You’re Most Welcome!!
Hello Porto, This is Abdur Rahman form boiflex. we want use Porto theme in our bookshop . But the Problem is, We have to keep our book title and Author Name together. Demo link ( wafilife.com boibazar.com ) . My question is ,can i do that by Porto ? and how ?
Hello, @boiflex8,
Thanks for showing your interest in Porto WordPress
You can achieve it using a trick, You have to create Authors as Categories and then assign the books (products) to those Authors (categories) and you will be able to show the Categories on Shop/Category archive pages as well using Theme Options, as simple as that.
Regards, P-THEMES.
Hello! I have question, how to remove “Shop” in breadcrumb at product? Image: https://postimg.cc/V5xXyx0p
Hello, @huuducqt,
To solve your issue simply go to the Dashboard >> Porto >> Theme Options >> Breadcrumbs there is the option to enable/disable the shop link as you can see in the image: i.is.cc/2fL8Ut7m.png I hope your issue will be resolved.
Regards, P-THEMES.
Hello, thank for reply. I changed option to “No” in setting Breadcrum >> Show Shop Link, but it not solve my issue. And i have another question. How to change or turn off this banner (image below). Image: https://postimg.cc/mP8Lsmsx
Hello, @huuducqt,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I am using porto theme and found that the swatch option for variable product is only available for admin role, I thought porto might be able to configure this easily. however the support says porto won’t consider changing this. why&what is the benefit? (Imagine I delegate a shop manager(role) to edit product while I don’t want to grant admin role for him/her to mess around other stuff…)
Hello, @themeforest666,
Sorry to say that but this option is only available for Admin role for now, but I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
thanks for the update, looking forward for it as it seems like a bug (even though wont throw any error), without porto team development fix any customisation to porto itself would affect future update.
Hello, @themeforest666,
Sorry to say that but it is not a bug and not seems like. but it is the deault functionality of the theme, Thanks for your understanding.
Regards, P-THEMES.
Can i use this theme to build a website selling the video courses?
Hello, @mrhoangit,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can use the theme for selling digital products like videos and courses etc using our theme and WooCommerce: https://woocommerce.com/posts/sell-digital-with-woocommerce/
Regards, P-THEMES.
Hi Guys,
Just having one issue that i can’t seem to rectify. I have tried to remove and switch off the pop up. Even though nothing is showing on load i am still getting the background turn opaque as if the popup is actuially working. How do i stop this?
Thanks
Hello, @frontupdesign,
Actually, there is two possible way to fix this.
1.. Please edit your home page and scroll down you will see Porto modal box element in your home page element just disable or remove it to avoid that opaque layout too.
2.. Go to the Porto >> Template Builder >> There you will see the block of ‘Newsletter-Popup’ you can edit the block content or simply delete the block to remove the popup from your site: i.is.cc/2epRoKcB.png
I hope you understand.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/10/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Guys,
Just one question – if i am using elementor to update what do i need to remove the popup. I have removed it from all other locations. As i am not using the template builder i can’t see the blocks?
Much apprciated
Thanks
Simon
Hello, @frontupdesign,
If you are not using the template builder then the popup content will be in the page in which the popup appear simply edit the page and when the editor load at the bottom you will see a widget named “Modal Box” edit it there you will see the content of the popup to change as you want.
Note: If still your issue not resolved then please contact us via our support forum and describe your issue with some screenshots so that our customer support team member will help you to solve your issue.
Regards, P-THEMES.
Hello,
I am using shop demo number 24 and was wondering how to change the menu items distance. The distance between the menu items.
Also would appreciate if you could let me know how to disable the compare button on product info page (right under the add to cart button).
Please see screenshot. https://monosnap.com/file/lSIsno9Qhuj1ErU9kjDCT3BNK5bUMIThank you.
Hello, @naarwebz,
Simply go to the Dashboard >> Appearance >> Theme Options >> Skins >> Custom CSS and then paste the below code at the bottom of the black box.
#header .main-menu>li.menu-item>a{padding-left:10px !important; padding-right:10px !important;}
.single-product .product-summary-wrap .yith-compare{display:none !important;}
Then save settings and check back your site after clearing the browser cache.
Note: In the above code the word “10” is the distance you can change it with you want.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/11/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
You are too good. Appreciate your prompt and clear response.
Many thanks as always.
You’re Most Welcome!!
Hello! Sir, take respect.
Sir, I’m using Porto Shop 8. Please provide me the accurate size of this two things ex- https://prnt.sc/dLxcD-BxUGti
pleas help!
Regards!
Hello, @kashfulecommerce,
Here is the requested options screenshot for Demo 8: https://postimg.cc/nCGV3G23
Regards, P-THEMES.
thank yo so much sir!
You’re Most Welcome!!
I can’t login admin panel. It’s shows The topic ‘There has been a critical error on your website. Please check your site admin em’ is closed to new replies.” this error shows only when activated porto theme
Hello, @mosharef19,
Can you please contact us via our support system with your site WP-Admin and CPanel Login details so that we will check it for you on your site and help you out?
Please also make sure that your site must meet the latest theme and plugins minimum requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
Hello, how to contact your support system. I already sent email but no reply.
Hello, @mosharef19,
You can contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
It seems that some .js file has a problem related to the use of Woocommerce and in particular to order processing. We are facing an extremely slow loading of api-fetch.min.js files Can you please look on your side if the problem comes from the theme. Thank you.
Hello, @Hucky2,
Can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
Hi, are free updates of the WPBakery plugin included or are the updates of WPBakery working well? I have another premium theme with free WPBakery plugin and it all worked fine till I had to update the WPBakery plugin – it crashed the whole webdesign.Thanks!
Hello, @Joanne6789,
First o all, thanks for showing your interest in Porto WordPress
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package and its free for lifetime and it will not crash your site as well.
Regards, P-THEMES.
How to remove the “Size Guide” Tab which is showing on every page of the products ? Thanks!
Hello, @efaizi195,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020886638--43-How-to-Remove-Size-Guide-Tab-How-to-create-different-Size-Guide-Chart-for-Different-Products-
Regards, P-THEMES.
Hi there. does the Events side of the theme come with a built in Calendar, so readers can click the date or switch to another month? How does that filtering work please? Thanks.
Hello, @79design,
No, Sorry to say that but there is no such built in calander, so you have to try for the calander with any third party plugin.
Regards, P-THEMES.
Thanks. I would suggest you add one, as it will make the Events too so much better. All the best.
Hello, @79design,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering adding it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
