203 comments found.
Kindly reply to the ticket asap.
Hello,
Thank for you purchased
We have received your information and will respond as soon as possible
Best regard!
Not able to install this theme…! Getting error with plugin and theme installation. Please advise
Hello, Thank for you purchased
You can create Ticket to our forum for assistance. https://arrowhitech.ticksy.com/
Best regards!
Hi,
Need support from you on this theme.. I’m trying to create mega menu but i can’t see the WpBakery page builder in mega menu added new page to edit. check https://prnt.sc/HyCWjBCjEnpJ . please help us
Hi, Reply needed on this
Hello, Thank for you purchased
You can create Ticket to our forum for assistance. https://arrowhitech.ticksy.com/
Best regards!
Hi! We installed your theme and built a store for 300+ products. However your theme is generating non-stop database entries in wp_postmeta table (meta_value: content_width) which bloats the entire database and gives CPU a hard time. We already verified this by monitoring no. of rows through WP-Sweep plugin. Once we change the theme to default 2022 wordpress, the generation of these entries stopped. May I know what’s your fix on this?
Hello,
You can try download and update the latest version theme and check again or you can comment code inn file woocommerce.php in modus\inc\functions https://prnt.sc/-24VF90ObSRv
Best Regards!
Hi, We have tried to install your demo content so we can have exact theme like your demo but its getting failed always. What to do ?
Hello,
Can you create a ticket forum https://arrowhitech.ticksy.com Then, Support fertilizer will help you solve the problem.
Best Regards!
Hi Support Team,
We are already your customer and I procured Modus Theme. Right now, we found the website is too slow. Our installation of the theme throws performance issues, after we have updated the WooCommerce Version: 5.9.0 We are not sure but is the Modus theme (Modus child) contains outdated copies of some WooCommerce old template files.These files may need updating to ensure, and are compatible with the current version of WooCommerce. If you suggest us a better / any alternative solution to resolve this performance issue, please do let us know. We will check and revert. We would appreciate if you can reply us ASAP.
Hello,
Thanks for your purchase.
Speed: You can follow instrcutions: https://hn.arrowpress.net/lusion-gui/#9.SiteSpeedUp9 . Also the Load Site issue remains on your server respon side and the image you upload it to be Optimize.
Update WooCommerce: We will check and update as soon as possible.
Best Regards!
Thanks for the reply, we will check the aspect with the following link as you provided. Please let us know the woocommerce issues ASAP.
HI, we are waiting for the reply please let us know the woo commerce updated issues please
Hi Support teams, we are still waiting for your answer please let us know for our issues
Hello,
You can send an email so I can share the folder update for you.
Best Regards!
Hi thanks for the update, you can share the details using this mail id – adornus.dealer@gmail.com.
Hi support team, we are waiting for your mail please send us the updated files
Hello,
You can check again. We send via email.
Best Regards!
HI, Why dont you reply to tickets? its been almost two days.
Hello,
Sorry to answer you late. You have Ticket test card we answered.
Best Regards!
Hi, after the update we have a problem with blog loading: https://homms.pl/blog We can’t use the blog on any subsite, because it overloads the page. Regards, Patrycja
But it is loading very slowly, only the blog section. The rest of the page works correctly. Regards, Patrycja
Hello,
YITH quick view not included. Other plugins where downloaded except this one. How to enable quick view?
Regards Shy
Hello,
Thanks for your purchase.
You can go to the link and download YITH quick view and then the active plugin
https://wordpress.org/plugins/yith-woocommerce-quick-view/Best Regards!
Hi, your demo pages do not work. such as: http://demo.arrowpress.net/modus/furniture-7/
Hello,
Thank you. We are checking that problem.
Best Regards!
Hello,
I was planning to buy this template for one of my friend but when we were checking the template we saw that some links are broken. For example – Shop with right sidebar , shop with left side bar. Also some features are not working properly like compare feature. add to cart which is becoming an obstacle to explore the template properly.
Can you please fix these issues so that we can check the template properly.
Hi.
Pre sale question. You latest update is on March 2021. The theme is working on latest Wordpress v5.8.x and latest Woocommerce?
Regards.
Hello,
Currently we do not have version Update Latest Version WooCommerce. Theme works with WordPress 5.8. We will soon update Latest Version WooCommerce.
Best Regards!
Hello,
You ca go to Modus -> Woocommerce -> Product single -> Remove sidebar and choose none sidebar https://prnt.sc/1gw8ukx
Best Regards!
ArrowPress team.
Hi, Unable to view background image in Google Chrome. Kindly advise. Thanks.
https://www.dropbox.com/s/pcmik6hbnhmyn1k/Screenshot%202021-06-30%20at%201.52.01%20PM.png?dl=0Hello,
Can you tell me what a homepage are using?
Best Regards!
ArrowPress team.
in which demo could I see Measurement Price Calculator working?
Hello,
You can go to link http://demo.arrowpress.net/modus/ and hover menu item Shop and check in single page menu https://prnt.sc/15rkb0g
Best Regards!
ArrowPress team.
Hi, I am unable to update Single Product Image in detail page. It can be updated on category page. How do i do that?
https://prnt.sc/15ioyngHello,
Thank for your purchase.
You can go to Edit Product -> Product image -> Upload image
https://prnt.sc/15kzzjnBest Regards!
ArrowPress team.
Hi
I’ve some questions before buy
are theme supported Elementor, a multi-vendor plugin such as WCFM Marketplace and Image 360
Hello,
Our theme supports Visual Composer and compatible with WCFM Marketplace. With Image 360 we are not sure.
Best Regards!
ArrowPress team.
Hi, There is something wrong with black box covered by slider images. How can I resolve this? Thanks!
https://www.dropbox.com/s/1wiah1rktc2aenb/Screenshot%202021-05-20%20at%203.24.48%20PM.png?dl=0Hello,
Thank for your purchase.
You can add custom style css
.padding-top-80.padding-bottom-85.md-padding-furniture-2 { position: relative; z-index: 1; }
Best Regards!
ArrowPress team.
I don’t want price on the product, when I remove price, the length and width fields also disappear. But I want to be there without price.
Hello,
Turn off price: You can go to Appearance -> Customize -> Shop -> General -> You can turn off in option Product Price
https://prnt.sc/130pm1bBest Regards!
ArrowPress team.
Hi, I’m using this theme, I need “Add to quote button” instead “Add to Cart” button. I also want the length and width measuring fields there. How can I add this?
Hello,
The current theme does not have the option that you mentioned. You can use plugin here: https://wordpress.org/plugins/get-a-quote-button-for-woocommerce/
Best Regards!
ArrowPress team.
