151 comments found.
I did the recent theme update but it has broken the portfolio with error: “you must call ‘the_content’ function…” please can you advise or provide a fix for this
Hi it seems like elementor plug-in is breaking the theme. Reached out to support and no response for many days. Could you help to take a look? Thank you.
Hello,
Sent email in support system a couple times but have no response… About the header: I want to remove the search icon but keep the hamburger with canvas sidebar
If i remove the search icon, the hamburger and off canvas sidebar removes as well…
Do you have a solution?
Anything?
I figured it out, some code was missing… you have edit the main theme file tpls/header/menu/primary.php
Look towards the bottom and add this code, there is a section there which is for turning on/off visibility of those header elements. The one for keeping the hamburger there when you turn off search was missing.
ozark_inherit_option(‘off_canvas_sidebar_visibility’, ‘off_canvas_sidebar_visibility’, ‘1’) == ‘1’)
Major issue with update!!! You say re-install the Ozark Plugin but which file is the plugin??? Broke site!!!
Hi,
You can install Ozark Plugin through Appearance > Install Plugins, or if you want to upload it manually you’ll find it inside folder theme /ozark/inc/plugins
Let us know if you need any further assistance.
Regards
Hi, Tbi: Not sure what you mean? My trouble began after there update. Found the ozark plugin but it doesn’t have a version number and it was already on the server. It is a real bummer since I cannot do anything with my site now.
Hi,
Our team replied to your email and they will be there to help you with any issues you may have with theme.
Regards
Today I received an email saying there is an update for the Ozark theme at last. Decided to give it a last try but the elementor plugin still doesn’t work. I may have used the wrong procedure but I think I will call it a day and say goodbye ozark. Anybody else tried?
Hi,
Remove the ozark-plugin from plugins, and installed again via Appearance > Install Plugins
As this bundled plugin should be also updated.
Thanks
Hi, Yes Elementor works now but all my portfolio items have disappeared from the dashboard
My mistake- didn’t activate the plugin
Hi, I have a problem with Ozark plugin and Elementor. We need support. I have sent two mails for support.
hi everyone, this problema is solved with ozark plugin 1.0.1 You have to download the last update of this theme, unzip and navigate to Ozark Package\ozark\inc\plugins and upload the ozark-plugin 1.0.1 and the works. This update doesn’t be in documentation. You have to improve your support man. Theme is goog but your support is horrible.
Hi tbi-services,
That is true, the plugin should be updated too. We’re working on improvements for easier update of theme and bundled plugins.
We’ve released an update recently make sure you install latest version of Vara them and re-install Ozark Plugin too, this will fix the issue with Elementor compatibility.
Regards
Hi, Since the last update I cannot edit with elementor. This is a major problem! Is it a bug? Will it be remedied? Thanks, Sybrig
Hi,
We’ve released an update recently make sure you install latest version of Vara them and re-install Ozark Plugin too, this will fix the issue with Elementor compatibility.
Regards
Same issue with Elementor!!! PLEASE let me know asap.
Hi,
We’ve released an update recently make sure you install latest version of Ozark them and re-install Ozark Plugin too, this will fix the issue with Elementor compatibility.
Regards
Same comment as others. Critical error with an issue with Elementor. Specifically: PHP Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found
Hi,
We’ve released an update recently make sure you install latest version of Ozark them and re-install Ozark Plugin too, this will fix the issue with Elementor compatibility.
Regards
Ozark core plugin does not work well with Elementor. Elementor editor will not load if the Ozark plugin is activated. I have a problem to change the image.
Looking forward to your timely (very) response!
Hi,
We’ve released an update recently make sure you install latest version of Ozark them and re-install Ozark Plugin too, this will fix the issue with Elementor compatibility.
Regards
Same problem, my website is under critical error since the update. I’ve updated my site to the last version of Ozark. After desactiving / activing back all extensions, I found out that the problem was Elementor. But the website is built on it. What can I do?
Hi,
We’ve released an update recently make sure you install latest version of Ozark them and re-install Ozark Plugin too, this will fix the issue with Elementor compatibility.
Regards
Hello, I’m having some trouble with plugin Ozark being incompatible with the new version of WooCommerce apparently. Ozark is still on WooCommerce v3.7.0 whilee its supposed to be on v5.2.0. I’m thinking this why I’m having a message telling me “there has been a critical error on this website”. Can you please do something about it ? Thank you !
Hi,
We’ve released an update recently make sure you install latest version of Ozark them and re-install Ozark Plugin too, this will fix the issue with Elementor compatibility.
Regards
Hi! Ozark plugin causing major trouble since last update shouting down the website: “there has been a critical error on this website”. After deactivating the plugin and activating again works for a couple days, it’s getting problematic. Could you please check? Thanks.
Hi,
We’ve released an update recently make sure you install latest version of Ozark them and re-install Ozark Plugin too, this will fix the issue with Elementor compatibility.
Regards
I have installed the theme, imported demo files as well, ( Child theme is activated right now ) When I do to customize theme I do not see all options as Portfolio, blog and many more I am only seeing
Site identity Widgets Menus Home Page Settings Additional Css
How can I resolve this please help.
Hi,
Please make sure you go to Appearance > Install Plugins and install Ozark Plugin, this plugin with extended theme functionality and options for customization.
Regards
Hello, I am having trouble having to figure out how to change the color of the header to black all the time. I see the option for Dark or Light themes but it doesn’t change anything for me. I am building off of the Designer Portfolio and I want it to be black all the time even when I click on a portfolio item. When I have the header as sticky when I start scrolling it changes to white and my logo is really hard to read on white. I tried emailing but I haven’t seen a response so I am not sure if I am doing it right.
Hi,
Please take a look we’ve replied to your email.
Regards
Hi, I can’t find where to change the sentence “Contact Us--” on left side of the page in “Fullscreen Slide” page demo and the social on the right side of the page…
I tried the “social” section in the customizer but nothing is updated…
Someone can help me?
Hello,
Please on Revolution Slider, go to Global Layers and you’ll be able to change – https://prnt.sc/SUylyUZBPDpV
Best Regards,
GradaStudio
Hi GradaStudio… Sent an email support request over a week ago and have had no reply? Also have purchased the extra 12 months support.
Hi GradaStudio… Any chance we can get some support? I have paid for the premium and it has been two weeks since I submitted the support request. Your support notes you will get back within 2 days. Please reply.
Hi sabdesign,
It seems like you missed our email we’ve replied you there. I will re-add the message from email here:
Hi,
Sorry for the late reply.
Go to Appearance > Customize > Additional CSS:
1) To change dropdown menu background:
ul.menu.site-header-menu li.menu-item.menu-item-has-children > ul.sub-menu { background-color: #HEXCOE; } ul.menu.site-header-menu li.menu-item.menu-item-has-children > ul.sub-menu li.menu-item a:hover { color: #HEXCOE; }
2) To change the footer email address underline color, add the code below..
h1 a:after, .h1 a:after, h2 a:after, .h2 a:after, h3 a:after, .h3 a:after, h4 a:after, .h4 a:after, h5 a:after, .h5 a:after, h6 a:after, .h6 a:after { background-color: currentColor; }
Regards
Thanks GradaStudio. Appreciate your help here. Great theme.
Hello, need some help figuring how to fix a bug related to a portfolio widget implemented via Elementor which is working only partially.
Email, and message via Themeforest, sent with attached details.
Currently waiting since 10 days for support from the developer.
Hi,
Thanks for your patience.
We’ve already answered your email, please check it.
Best regards,
GradaStudio Team
I can’t figure out two things:
1) How to change the logo for the vertical header
2) How to make the vertical header display for the WooCommerce shop pages
Please help, thank you.
Figured out these two. For the logo, edit the ‘vertical header’ template via Elementor to replace the text with the ‘site logo’ element. For the shop pages, it seems Woocommerce hijacks the pages so you have to create a separate shop page other than the one you set as a ‘base’ in settings and change the header template to ‘vertical header’ in the ‘header’ section of settings.
Need some help figuring out how to set the vertical header as default for the single portfolio pages and the single woocommerce product pages.
Alright figured out how to add ACF to woocommerce product pages. Find acf-fields.php in the inc folder and add this block on line 3778
array(
array(
'param' => 'post_type',
'operator' => '==',
'value' => 'product',
),
),
Still need help setting the vertical header as default for the single portfolio pages if that’s even possible. Where’s the support here?
Hi,
If header template doesn’t show at first please try to select another header template save it and then reselect again the “header template you want to show”.
Regards
Idk. Things seem to not work well with elementor.
How do I remove the “view project” line from the portfolio widget? Can I change the layout of a portfolio widget? The title is currently left of image, I’d prefer it on the right side…?
Hi,
We have only left aligned layout for List Portfolio, but there are other portfolio layouts you can choose, like portfolio columns and hover effects.
https://gradastudio.com/ozark/portfolio-2-columns/ https://gradastudio.com/ozark/portfolio-carousel/Let us know if you have any other question.
Regards