1617 comments found.
Hi, can you please add more single post template style. Single post template is very limited for this theme. Please create more styles. Thanks
Hi,
Thank you for purchasing and feedback. We will consider to add it into the future if there are many requests from customers.
Hello Where can I edit the 404 error page? can you help?
Hi,
Thank you for purchasing.
You can use the plugin, for example this one https://wordpress.org/plugins/404page/ to customise 404 not found page.
how to change Fav icon. Changing in theme settings doesn’t seem to change it
Hi,
Thank you for purchasing.
You can change it from Appearance > Customize > Site Identity > Site Icon.
Hello, Regarding the editing of the sticky header it does not assume the configuration on the mobile phone, I edit it in elementor and when I go to see it on the mobile phone it does not assume the configuration, can you help?
Hi,
Thank you for purchasing.
You can first try to simply clear your browser’s cache, use a different browser, or view in an incognito browser. If this doesn’t help, then follow these steps:
1. Go to Elementor > Tools > Regenerate CSS and click the Regenerate Files button. 2. Update your page. You may need to make a small change to enable the Update button. 3. Clear all cache including server cache if it exists, any WordPress caching plugins you are using, and your own browser cache. You can also try checking in another browser, or in an incognito browser.
Im having errors come up with the following theme plugins.
Grand Restaurant Theme Custom Post Type Grand Restaurant Theme Elements for Elementor
The two plugins when enable cause the below issue as there is difference in version.
Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()>add_help_tab(), get_current_screen()>remove_help_tab() instead. in /home2/zinisres/public_html/wp-includes/functions.php on line 5691
Hi,
Thank you for purchasing.
We will release the update for this issue soon. Thank you for your patience.
So once the update is made there will no longer be this error on the viewable end of the website? My header and and certain of my site display this error code. How long do you expect this update to take as it is worrisome to have this text there. Thank you.
Could you please provide WordPress and FTP accounts using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you.
Hello can you please update me on status when done. Thanks.
I replied your email 2 days ago and as you can see on your site https://zinisrestaurant.com/
The error message has gone.
There is a major problem with the food menu prices. The prices on the website only have one decimal place .. and are all off by a couple of cents. The back end items has the correct prices. for example Mango Jhinga is $18.95 at the back end, but on the website it comes up as $19,0 – Why is this happening and how can this be fixed immediately. I’ve never had a problem like this before. I am e mailing this to you as well.
Ive paid to extend support, now that I’m actually using the theme FYI
Hi,
Thank you for purchasing.
We replied your ticket with detailed explanation. Could you please continue there.
Much appreciate it guys!! I’m starting to like this theme and your support!!
Hi I try signing up at https://license.themegoods.com/manager/ but I’m not getting the e mails with the password. I checked spam folder too, nothing. I can’t use the theme. I keep running into problems, and keep giving up on using it, I am probably one of the first who bought this theme, tried using it and ran into a wall and gave up on it, after that a year ago I gave it another go but again had too many issues and I deleted it and used a different theme. I am now trying to use it again but for some reason it is still linked to the old domain, but I am using another theme on it, so here I am again, unable to use it because I am not getting the e mails from your system and I can not remove the old domain from the theme. I have never, in 15 years of editing themes had so many problem with a theme that’s almost 10 years after my original purchase I was not able to use it at all, it has just been a complete waste of my time.
Hi,
Thank you for purchasing.
Could you please contact us through a contact form on this page https://themeforest.net/user/ThemeGoods please.
Please also provide purchase code so we can check the issue for you.
I just did, thank you
Thank you, I e mailed again I now just can’t find where to import this demo – https://themes.themegoods.com/grandrestaurantv6/home-5/
?
Please see detailed instruction about how to import a single demo page from here https://docs.themegoods.com/docs/grand-restaurant/demos/import-single-demo-page/
Thank you. I was able to install it, now how do I edit the video at the top? in Elementor when I click on it it only gives me the option to edit the text overly not the video, when i go to Rev slider I don’t see any sliders there.
Nevermind, I figured it out.
There is a major problem with the food menu prices. The prices on the website only have one decimal place .. and are all off by a couple of cents. The back end items has the correct prices. for example Mango Jhinga is $18.95 at the back end, but on the website it comes up as $19,0 – Why is this happening and how can this be fixed immediately. I’ve never had a problem like this before. I am e mailing this to you as well.
We replied your ticket with detailed explanation. Could you please continue there.
Much appreciate it guys!! I’m starting to like this theme and your support!!
Is there any way to know which domains do I haved asigned to the two licenses I bought years ago? Thank You
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Does the images in theme include copyright?
Hi,
Thank you for your interest.
Images are used for demo purpose only. To purchase image license. You can purchase it from here https://elements.envato.com/
Hi,
I did exactly as you explained to me but I don't have the "Begin importing demo process" button. I have another message in his place which you can see attached.Thank you
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Dear Support Team
I recently updated the theme, but now contents on the “About Us” page are missing now. Could you please help? – Also CUSTOMIZER is not available
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Actually, I tried but stpport is asking to Renew Support – But as the issue related to “Theme Update, so I do not want to renew support. Are there are any other options like good tutorial for troubleshooting update or anything other?
We are very sure that our theme works fine with the latest version of WordPress so we are very sure that the issue you had isn’t related to the theme.
Anther thing you could try, please update to the latest version of theme and all required plugins. It will fixes this issue. Here is instruction about how to update theme
https://docs.themegoods.com/docs/grand-restaurant/getting-started/how-to-update-the-theme/Hello, 1. can I include multiple restaurants(like a 100) and then lets customers subscribe to one of the restaurants and chose their meals for a whole mount? 2. can I make each restaurant to modify their settings. For example, restaurant A does not allow customers to leave a comment on the unwanted ingredients. 3. When a customer subscribe to a restaurant can it shows the restaurant selected on a separate page and let subscribers to change and select their meals?
Hi,
Thank you for your interest.
Really sorry, our theme isn’t design for restaurant directory website.
I installed the ZIP file installed on my wordpress but I can’t find the demos of the theme anywhere. I am sending you a screenshot of the page that goes up.
Hi,
Thank you for purchasing.
Please see detailed instruction about how to import demo contents from here https://docs.themegoods.com/docs/grand-restaurant/demos/import-demo-site/
Hello,
I did exactly as you explained to me but I don't have the "Begin importing demo process" button. I have another message in his place which you can see attached.Thanks for your help.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Why can’t i see all of the demos? New install and there are only 10 demos displaying from the Import Demo page. I see more than that when viewing demos from themegood website.
Hi,
Thank you for purchasing.
What’s demo you want to import which you couldn’t find it please?
Please URL of demo pages you mentioned.
Hi, I have a problem.. i cant see images in chrome and firefox while in safary everything works fine.. the theme and plugins are correctly updated. How Can I make to solve that?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, this is pre-buying question.
Do you offer backed demo for us to try before deciding.
We would like to see that will be suited to our need or not.
Thanks
Hi,
Thank you for your interest.
Really sorry, our demo backend is not available publicly.
Required plugins issues. I just bought the theme and I could not proceed with the setup because I have 4 plugins that could not install.
Hi,
Thank you for purchasing.
First you have to register your purchase code, please see detailed instruction here https://docs.themegoods.com/docs/grand-restaurant/getting-started/register-your-purchase-using-token-key/
Then you will be able to install all premium plugins from Appearance > Install Plugins.
after I updated to the most recent version my mobile website started getting disconfigured. For example the top slide wont adjust to screen size right and the menu bars in the mobile header are unclickable. Ive had the site for a year and no issue like this.
Hi,
Thank you for purchasing.
You can first try to simply clear your browser’s cache, use a different browser, or view in an incognito browser. If this doesn’t help, then follow these steps:
1. Go to Elementor > Tools > Regenerate CSS and click the Regenerate Files button.
2. Update your page. You may need to make a small change to enable the Update button.
3. Clear all cache including server cache if it exists, any WordPress caching plugins you are using, and your own browser cache. You can also try checking in another browser, or in an incognito browser.
I cant register
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Hi folks, Is it possible to use your theme on a staging subdomain as well as a primary? The reason I ask is that we’ve been using the theme since 2016 and it’s been great but we want to rebuild from scratch in Elementor on a staging subdomain before transferring to the live account.
I did try to just clone to staging but the theme wouldn’t activate due to it being used on the primary. I can’t submit a ticket about this as the support ran out in 2016 and we only ever needed support once as the theme has been amazing and we’ve never really had any other issues until now.
Thank you in advance.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
