Hello, @floraturkey,

Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

I opened a ticket with the ID number #25541, although 18 hours have passed, still no response.

Hello, @floraturkey,

Now please be patience, once the support ticket will be resolved, you will get the reply to your support ticket. Thanks for your understanding.

Regards, P-THEMES.

Hello, @welli0806,

Yes our team is working on the new theme update and we will release that new version soon, unfortunately I do not have the exact time frame for it.

And you will have some new Demos and features with it as well, so please be patience and stay tuned with us.

Regards, P-THEMES.

Hello, @nikketrikke,

For 80% width, Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.

@media (min-width: 1160px){
#main.main-boxed {
    max-width: 80% !important;
}
}

And regarding your other issues, you have to contact us via our support system with your site WP-Admin Login details so that our experts will check it for you on your site and help you out.

Regards, P-THEMES.

ok thanks

You’re Welcome!!

Hello, @grueter6,

Sorry to say that but you can not add the Block under Mobile Panel as there is no such option in our theme for it.

But you can set the block in Mobile header if you use Header Builder in Customizer on your site: https://postimg.cc/TKz6Dhzz

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/12/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @frontupdesign,

Which sub title text are you talking about? Can you please share the screenshot and also the URL of the page so that I’ll check and help you out.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/10/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi Guys, this is the last part i need to update before handing the website over to the client and i have advised them to subscibe to the support as they will be managing the site.

This is the CSS section.

<section class=”page-top page-header-7”>

FLEX SUPPORT

• I need to increase the size of the sub text below the header**

On-demand, fully-managed data centre support services. • Any time. Any location.

I have changed the title by adding this CSS } .page-top ul.breadcrumb>li { font-size: 12px !important; } h1.page-title { font-size: 60px !important; } }

I just need to be able to increase the size of the sub text

On-demand, fully-managed data centre support services. • Any time. Any location.

Much appreciated

Simon

Hello, @frontupdesign,

Simply go to the Dashboard >> Porto >> Theme Options >> Skins >> Custom CSS and then paste the below code at the bottom of the black box.

.page-top .page-sub-title{font-size:30px !important;}

Then save the settings and check back your site after clearing the browser cache.

Note: In the above code the word “30” is the size you can change it with you want.

Regards, P-THEMES.

Hello, @ArtanisZG.

Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

ul.products li.product-col .woocommerce-loop-product__title {
    white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
    white-space: normal !important;
}

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/05/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi, thanks for the fast reply. Actually the support is still active. I have send you a PM with website link so you can see that licence is active. The licence is on the other user. I’m writing (becasue i also have purhased porto themes). Anyways I have tried this and it is working (i had to paste the code at the beginning). Thank you!

Hello, @ArtanisZG.

Sound’s Good!! and you can paste the code at anywhere.

Regards, P-THEMES.

Hello, @vivipapaliaga,

Please go to WPML >> Settings >> Taxonomies >> Enable or make the Template builder as Translatable and save the setting. Then you will able to translate the Block.

OR

Please go to WPML >> String Translation >> Click the scroll to the bottom of the page and click the Translate texts in admin screens link. https://cdn.wpml.org/wp-content/uploads/2021/03/translate-texts-in-admin-screens.png This will take you to a searchable list of admin strings. Find the Words that you want to translate from Quick View and then select those words and add it to the string Translation then you will go to the WPML >> String Translation >> then find and translate them into other languages.

Otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @ayesha616,

Porto fancy text element and theme has no such option to stop typing effect after one iteration. So it requires customization in the Porto functionality plugin to modify that element to stop after one round.

Regards, P-THEMES.

Hello, @jasoni5,

You can google it and try with any third party plugin which better meets your requirements, unfortunately we had not tested any of the third party plugin with our theme for this reason officially.

Regards, P-THEMES.

ok and what about the autosuggest features of YITH. I Installed it and sometime it works some time not. How to resolve this. Thanks again

Hello, @jasoni5,

We have to check it on your site, Please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @gentlepromise,

Please make sure that your site must meet the latest theme and plugins minimum requirements as listed below:

PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64M

And then try to Install the theme by following this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 03/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello I have done all that has been suggested but still experiencing the same issue

Hello, @gentlepromise,

Then please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.

Regards, P-THEMES.

Hello, @YSALI,

You can turn the product image zoon turn ON/OFF from Porto >> Theme Options >> WooCommerce >> Product Image & Zoom: https://postimg.cc/8fQm1kFJ

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/01/2022. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @Nathamejia,

If you have done the Customization in Parent Theme files, then it will be changed/removed when you update the theme, so you have to change that Customization in Child Theme by yourself, and then try to update the Parent-Theme, we recommended to take the complete backup before updating the theme.

And sorry to say that but that thing is required Customization and Customization is not included in the theme support policy. If you want our Paid Customziation services you can contact our Customization team at ptheme.customize@gmail.com

And also could you please purchase support extension to get further support? Your 6 months of support period is expired 24/12/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @fatihemregunes,

Yes, it is possible with a trick I made a video for you kindly watch the complete video for a better reference: https://streamable.com/un26p3

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/09/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @farooqishere,

First of all, thanks for showing your interest in Porto WordPress

No, Sorry to say that but this is not possible with our theme, you can check our checkout and demo pages here: https://www.portotheme.com/wordpress/porto_landing/ so you have to try with any third party plugin which better meets your requirements.

Regards, P-THEMES.

Hello, @damon153068,

First of all thanks for showing your interest in Porto WordPress

Can you please explain more clearly that what you want exactly, if possible with some screenshots, because I am not getting what you want…

Regards, P-THEMES.

Hello, @nobra21,

Just checked your site now and finds the hover color is there but it is white: https://postimg.cc/hhPW9bJN and that is because of the cache as you have the active server cache as well, so please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/10/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

If I have to buy your support to fix the bugs of your theme, then it’s very sad and I’m unlucky. Unfortunately, your answer matched the price of unpurchased support – absolute nonsense. The article from your link talks about the impossibility of changing the colour, not an error with the correct settings. And you avoided the answer to the more important thing – not showing the whole section. The cache has nothing to do with it. This is a very sad answer from an expert. If you read my post better, you would understand that these two problems have one thing in common – and these are the tags “ul”, respectively. “li”.

In addition – in the backend (in the editor) the “review” section is displayed correctly, while in the frontend it is no longer.

Hello, @nobra21,

First of all, those are not our theme bugs but the issues on your site only and the above solution is perfect for the hover color issue, whether you accept it or not but that is the cache issue nothing else.

And regarding the Review image issue, that is because you have added the Custom CSS for its size: https://postimg.cc/qzNLnfqF so when you change the values in the code it will increase the size of the image. and as you see this is not our theme bug but the issue on your site only.

Thanks for your understanding.

Regards, P-THEMES.

Hello, @centurypixel,

Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code, and then try to update the plugin from Appearance >> Install Plugins, I am sure you will not face this issue anymore.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/04/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @PureVentilation,

Sorry to say that but there is no such option in our theme for it but you can try it with some Custom CSS, Please share the page URL having those upsell products so that I’ll check and help you out if possible.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/01/2022. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @baspax1989,

The desktop Main Menu items are the mobile menu items. so you have to change the items from Appearance >> Menu as per your requirements.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/11/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @sinin,

There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.

1. Please go to WP-Dashboard >> Porto >> Template Builder >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to  Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find the Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save the change.
7. Finally check your site after removing the browser cache.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/11/2021. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.