Hi, I am trying to get support for the Authentic theme I purchased but when I tried to signing in, it says my account is locked. I appreciate if you can help me. Thank you

Social links are not generated properly. For example, youtube link for channel is generated as https://www.youtube.com/channel/channelname. When you click on it, it returns error 404 becuase “channel” should be replaced with “c”. Correct URL would be https://www.youtube.com/c/channelname. Similarly, the TikTok link is not generated at all rather only username is included as hyperlink. It should generate a proper link as https://www.tiktok.com/@username. Please fix these issues.

Hi, I’m using this theme for years now. But for some reason there is an error with the section posts: “error loading block: invalid parameters”. I can’t use it or customize them. I know how the theme works and I have no support anymore. But is this a bug? I also saw there are new post layouts. Can I see these on one of your demos? Thanx in advance.

Hello,

is there a way to lessen the number of thumbnail resizes for every single photo? Sometimes more than 40 thumbnails are generated per photo, although I have deactivated “Retina Images” in the “Powerkit”. What are the possibilities here without getting thousands of files?

Thanks a lot.

Best, Dave

Hello. Pre-purchase question. When will this be updated to the newest WP Update?

Hi, can you explain how to do a simple thing like change the background of header? I’ve activated theme demo Heartbit and after 1 hour i really don’t understand how to achive this. In the layout settings -> header -> background there is only the possibility to set a video background. I simple want to change color. You must update the usability of this theme, and add more documentantion. Is really difficult to customize it. Front-end : top quality. Back-end : really low quality.

Hello codesupply! Your themes are awesome. I would like to purchase but before I do please tell me if you can customise a certain aspect for me? Do you have a way I can share the details privately?

Hello codesupplyco,

can you integrate additional feature in Customizer?

- For Image – CUSTOMIZER/POST/Featured Image – manual OVERLAY color and Transparency 0-100%. - for SLIDER – manual OVERLAY color for SLIDER and also Width 0-100% or in pixel.

Autoresize does not work correctly. The images are displayed incorrectly even after resizing with Powerkit.

thanks in advance

Hi, Need help , I have already uploaded Logo and wrote tag line in Site Identity but when sharing the homepage link, it doesn’t show the tagline Please see the screen shot for better understanding https://prnt.sc/whSHWZh2KpdO

Hello, is it possible that the logo on the mobile site is on the left and the menu is on the right?

Hello I have a other website and I want to install authentic theme, how can I have another license code ? Thanks you

Are you guys responding to support anymore? Sent a couple inquiries but no response. Please let me know if you are servicing this theme anymore if I should move on. Thanks

If I buy this template https://authentictheme.com/weekender/ can you deliver with images and videos exatcly like the demo?

Twitter Integration not working anymore.

Can the hamburger menu button, at the top left, be removed or disabled?

Trying to login again to view my support ticket which says it has been answered and after one try word fence blocks me and says that I am locked out. Please fix this issue. Just want to view my ticket and continue to use support to fix the real issue I am having.

Is theme AMP ready?

added a new ticket to yalls website and then tried to login to see if I got a response, and after one login attempt your site says Im temporary logged out for too many login attempts…so silly….anyways, please help…just want a response about why titles of posts are white/invisible in the Gutenberg editor…seems pretty basic

After update to WP 5.9, dark theme option get issue! Please update soon! Thanks!

Hello, the theme is compatible with Wordpress 5.9 ?