23207 comments found.
Hello,
On my site sansoutil.com, on mobile and tablet, when I click on Sign In, I get a translation string ‘Register Now!’ that does not translate. Why does it not translate?
I made the modification as usual in porto-fr_FR.po and .mo.
Hello, @AlexisFontana,
We have to check it on your site in language files and in code as well, so can you please contact us via our support system with your site WP-Admin Login details so that we will check it for you and help you out.
Regards, P-THEMES.
Hi, message sent, please check. Thanks !
Hello, @AlexisFontana,
Now please be patience, once the support ticket will be resolved you will get the reply to your support ticket.
Regards, P-THEMES.
hey can you please remove my purchase code from my old website please so I can use the theme again. thank you
Hello, @blux89,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi, I do have amultilingual website. Do you have a user-friendly language switcher widget?
Hello, @nino59,
First of all, thanks for showing your interest in Porto WordPress 
For the Multilingual site and switcher, you have to use the Multilingual plugin like WPML or Polylang, our theme is fully compatible with these: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
Regards, P-THEMES.
Hi, do you have license for 2 websites?
Hello, @nino59,
First of all, thanks for showing your interest in Porto WordPress
1 single license is for 1 single live URL only, this is Envato policy and you may wish to confirm from them as well, Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Regards, P-THEMES.
Hi, i used this theme in some webs, it´s a good theme, but i dont like how works zoom tool in mobile, cause the experience is not good, it seems that the web doesn´t work fine, cause the web get stopped doing downscreen.
I wonder if it is posible to use a lightbox with this theme to show product gallery. I don´t like the zoom mode, thanks for advance.
Hello, @WebDesignY9,
If you don’t like it then you can turn it OFF for mobile from Porto >> Theme Options >> WooCommerce >> Product Image & Zoom: https://postimg.cc/s1909T5h
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/06/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, thanks. I don´t need support, it´s a pre-sale question, cause i know i´m able to turn it OFF, but this means that i can´t not do it zoom. The porto´s zoom for products in mobile devices have a bad experience, cause you can not do scroll down if you touch th product… my question is: any posibility to do zoom by another way? not with the porto´s zoom. Thanks!
Hello, @WebDesignY9,
No there is no other option for it for now, so you have to turn it OFF or it requires Customization.
Regards, P-THEMES.
Hello,
I have a problem with the icons not displaying correctly when not logged into the site.
In the top menu, menu etc…
Do you have a solution ?
here is the screenshot : https://postimg.cc/7fm41xS3However, when you are connected to the site, everything is displayed correctly…
Thank you !
Caroline
Hello, @caroline56270,
If it is showing correctly with logged in then it must be the cache issue nothing else, please read and follow the instructions written in this article one by one: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem I am sure it will help you in finding the cause of the issue. Otherwise, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
thank you !!!
You’re Welcome!!
Hello how to increase in the mobile page shop’s, the wordslimits for products title? Thank you
Hello, @Mirwa1234,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/09/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have extendend the support. Now the site is showing shorter words on shops. Can you please help me resolve this problem and have full lenght on mobile sites also for the products? Thank you
Hello, @Mirwa1234,
Can you please share the screenshot and the URL of the page as well having issue so that I’ll check and further help you out.
Regards, P-THEMES.
Hi,
How to translate wishlist page labels and Add to Cart button, i am using loco-plugin but i can’t find it
Thank You
I see it’s already translated into Greek but for some reason in the Frontend is showing in English
Hello, @cloud-tech,
We have to check it on your site in plugin POT files, so for that you have to contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Is the Porto theme from Okler the same as this? It looks identical, If it is where is the particle feature @. Thank you
Hello, @caedental,
No, Okler is another Author and its not us, we are P-Themes and you can check all our themes/portfolio here: https://themeforest.net/user/p-themes/portfolio
Regards, P-THEMES.
Hello, I am getting cURL error 7: when i want to activate my site, please help
Hello, @sacomms,
It’s because your server environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works? If the above addresses are blocked by your hosting provider and your site does not ale to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and do not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
Hello I tried to install new plugins by using the Setup Wizard with the Porto Theme, but all the installations are failed. Can you tell me if I should modify some settings on my server or anything else ?
Hello, @Jeylune,
First of all, please make sure that your server requirements must meet the latest Theme/Plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd after that please deactivate and reactivate the theme again and then try to Install one by one, OR try to Install the plugins from Appearance >> Install Plugins one by one, I am sure you will not finds this issue anymore.
Regards, P-THEMES.
Thank you for the response, I believe everything is working correctly now. I will ask you later here or on the support forum if I have other questions.
Have a good day, Jeremy
Sound’s Great!! and for sure, we are always here to help you
Speed optimisation suggestion.
Speed Optimisation Wizard > Other Minify > Disable Unused Templates Builders
Can you please add the “Popup” template builder as these are unused for me so can be disabled with the rest I do not use.
Hello, @VD_Support,
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Regards, P-THEMES.
Hi, I have a few questions before I purchase…
1. Is this theme good for fashion. Shirts, Pants etc…?
2. Can I at the single product choose quantity, size and different colors?
3. Have page builder? (So I can change the front-page if I want)
4. Take Stripe Payment?
Hello,
1. Yes it is perfect for fashion. Shirts, Pants, etc…
2. Yes you can use Variable products for it and set the attributes for your products with different variations as per your requirements.
3. Yes it is included Elementor, Visual Composer, and WP Bakery.
4. You have to use any third-party plugin for it.
Regards, P-THEMES.
Hey there! My mobile page doesn’t display the search icon, so I added this code
@media (max-width: 575px){ #header .searchform-popup { display: inline-block !important; } }
It displays but seems not working, input box doesn’t show up to type.
Please help me on it.
Hello, @whitesoftx,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/1VyJCwHY so this must be the cache issue at your end nothing else.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/06/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
.
Hello! I imported the demo shop35, but everything is crooked. Screenshot of how the site looks like https://prnt.sc/oXhr3L-XH9SI and another screenshot of which plugins activated https://prnt.sc/eeJA5VAWuccF what did I do wrong? How to fix it? Website address https://sweet-konditer.ru I tried to import it in two ways.
Hello, @rinatart,
This is your site SSL certificate issue, please read and follow the instructions written in this article: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
thank you very much! It helped! Please tell me which plugins are exactly needed for demo 35? that I would not install extra ones.
Hello, @rinatart,
For best performance, you have to Install all the required and recommended plugins from Appearance >> Install Plugins.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi! Does the out of stock badge not work for variable products? If so, is there any known code snippet that solves this with your theme? Also, if a variation is out of stock it displays the same as the in stock ones except when clicked, which is a bit disconcerting to the client. Is there any way around it?
Hello, @BelloniG3,
I check and confirm that if a product have variations but it is not in stock the out of stock appear on this product as you can see in this image of test site: i.is.cc/2v7aDhQe.png also here is the URL of this page to confirm it: https://blackpearlspro.com/porto_support/sheraz/shop/ Now here is a thing I want you to know that if a product have 3 variations 1 in stock and two are not in stock because of that one in stock the out of stock will never appear on that product. I hope you understand.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/07/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I’d love to buy extended support period, but it’s as expensive as buying another use license of the theme. It’s a bit excessive for me.
I see it’s working on the examples you shared with my, but on my website it is not and I cannot understand what is different 
Hello, @BelloniG3,
Sorry to say that but that price is not in our hands and has been set by Envato and please make sure that you are using the very latest version of the theme and plugins and also try to check after deactivating all the third-party plugins and also if you are using the Child Theme then try to check after activating the Parent-Theme, and if after that the issue will still persist then we have to check it on your site and for that, you have to contact us via our support system with your site WP-Admin Login details.
Regards, P-THEMES.
It is indeed a shame you cannot control the price because extended support for clients that already own a license should not be as expensive as buying a new one.
I checked the theme version and everything is OK. I’ll try debugging some other way since I won’t be buying the support license. Thank you!
Ok sure…If you will not able to find the cause then you can contact us via our support system.
How can I enable the feature “Some purchased the productname” like it shows to other users that which product is recently sold ? I had seen that feature in your demo but couldn’t find in the option. Please let me know how can I add this feature and also how can I control this. thank you!
Hello, @efaizi195,
You can turn that Sales Popup ON/OFF from Porto >> Theme Options >> WooCommerce as per your requirements:
https://postimg.cc/0MDjs9fP
https://postimg.cc/bZ5QTHNM
Regards, P-THEMES.
Hi,
I want to edit a block but I can’t find anymore where to edit this block.
It is the block where is written “Welcome to this new web shop” I can remember that this was done with WP Bakkery.
Original this was a blue block with a picture from a headphone. (Theme 2 ?? )
This is the site: https://bit.ly/3nzUYLCThanks,
Frank
Hello, @Rembrandt_Lights,
You will find that block under Porto >> Template Builder >> Blocks, and you have to edit it and change the content as per your requirements, Otherwise please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi,
Thanks for answering my question. I‘m sorry for this late answer.
Than I was on the right way but there is no WP Bakery option. See attachment link.
https://ibb.co/6gJVJxhHello, @Rembrandt_Lights,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, i have some code which i need to add to the header of the theme for marketing purposes. . How can this be done?
Please find the code below which i wish to add
<script> !function (w, d, t) { w.TiktokAnalyticsObject=t;var ttq=w[t]=w[t]||[];ttq.methods=[“page”,”track”,”identify”,”instances”,”debug”,”on”,”off”,”once”,”ready”,”alias”,”group”,”enableCookie”,”disableCookie”],ttq.setAndDefer=function(t,e){t[e]=function(){t.push([e].concat(Array.prototype.slice.call(arguments,0)))}};for(var i=0;i<ttq.methods.length;i+)ttq.setAndDefer(ttq,ttq.methods[i]);ttq.instance=function(t){for(var e=ttq._i[t]||[],n=0;n<ttq.methods.length;n+)ttq.setAndDefer(e,ttq.methods[n]);return e},ttq.load=function(e,n){var i=”https://analytics.tiktok.com/i18n/pixel/events.js”;ttq._i=ttq._i||{},ttq._i[e]=[],ttq._i[e]._u=i,ttq._t=ttq._t||{},ttq._t[e]=new Date,ttq._o=ttq._o||{},ttq._o[e]=n||{};var o=document.createElement(“script”);o.type=”text/javascript”,o.async=!0,o.src=i”?sdkid=”e“&lib=”+t;var a=document.getElementsByTagName(“script”)[0];a.parentNode.insertBefore(o,a)}; ttq.load(‘YOUR PIXEL ID WILL BE LOCATED HERE’); ttq.page(); }(window, document, ‘ttq’); </script>
Hello, @waseemk90,
You can add the JS code under Porto >> Theme Options >> Skin >> Custom CSS/JS as per your requirements.
You can use the Child Theme as well for your Customization purpose.
You can try with any third party plugin as well which better meets your requirements.
Regards, P-THEMES.
I like the theme, i have more than 2 licences. But i can not understand why there is no support for b2b for this theme. Hope they can adapt it asap.
Hello, @edanyildiz,
While we currently do not have that feature, I have submitted your idea as a feature request to our team so that they can consider it for future updates. Have a great day!
Regards, P-THEMES.
