23207 comments found.
Hi, I am facing the issues with Newsletter popup, because the popup template is not importing when I import the demo content. I contact your support but still not solve the issue. I don’t know what to do. I didn’t release the website because of this issue.
I uninstall the WordPress then install the theme and import the demo content but again the newsletter is not imported. Also, I choose different demo design (Shop Demo 3), that didn’t import the slider and popup newsletter. What the hell is happening?
Please help me. Need solution, This this takes more that two weeks to solve this issues.
Hello, @backpackflyers,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
DISAPPOINTED, worst experience I have ever had!!! support absolutely cant help.
-⚠️⚠️⚠️ it written that this theme compatible with elementor but you cant make anything with elementor, you have to change things with code - theme is very hard to use - there is a lot of bugs - nothing worked in this theme right - support account not working ❌ - support cant help - support working bad
is this okay?
finally, could you open a normal account for me, or ticket there is a lot of bugs there. I need to fix a lot of things. with mail you dont help me, account I cant create
I lose money because of you!!!!
Hello, @BabajanyanSipan,
Really sorry for the inconviniance, but this is not true at all there is no such bug or issue in our theme, and I have just confirmed from the support department and they said that they did not get any of your email or support ticket asking for the help.
So can you please share your theme purchase code PDF file with me via email aizazawan55@gmail.com so that I’ll check/verify and help you in opening the support account.
Regards, P-THEMES.
Hi, both Email Inquiry & Cart Options for WooCommerce and WC Catalog Enquiry doesn’t work with Porto, do you have suggest for an email inquiry plugin?
Hello, @machaddict,
Sorry to say that but we have not tested any of the third party plugin with our theme for this reason, so you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hi, thanks for your answer, I’ve tried several plugin but unfortunately no one works with Porto so I fixed it changing the theme
Hello, @machaddict,
OK Fine, Hope it will help you in achieving what you needs.
Regards, P-THEMES.
Hello,
We are using WPML for translations and we have some issues with the portfolio entries.
The `More Information` content is translated but any links included are ignored. eg if we have something like:<h5>Product:</h5> <a href="/products/prod1">Prod Name</a>
`Product` and `Prod Name` are shown and translated in WPML, but the link /products/prod1 is not shown and the new language page keeps having the main link.
Hello, @ClaireKok,
We have to check it on your site, so please contact us via our support system with your site WP Admin Login details so that our experts will look into it for you.
Regards, P-THEMES.
Hi! The porto concept block – error: image Slide #1-3 don’t show/ Please help!
Hello, @mihvas,
Can you please share the screenshot of your issue and the live page URL on which the issue occurs, so that I’ll check and further help you, if possible.
Regards, P-THEMES.
Hello, @mihvas,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.concept-slideshow.fc-slideshow ul.fc-slides li {
display: block !important;
}
Regards, P-THEMES.
Secure Connection Failed: An error occurred during a connection to Mysites.com. PR_END_OF_FILE_ERROR
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.Hello, @frtaz,
This is not our theme issue but your browser setting or the server issue, please read and follow the instructions written in this article: https://www.elegantthemes.com/blog/wordpress/how-to-fix-the-pr_end_of_file_error-secure-connection-error
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/07/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Im really disappointed about paid support, i decide to buy again the theme to have the “premium” support to fix my problem and i get response 1 message per day, and even worse i ask three problems and i get answer on one , and didnt resolve anything. So the problem that i have 7 DAYS of SUPPORT and didnt resolve or get any true answer is two thinks:
https://prnt.sc/IO9wn-SHyli1 1.On mobile main menu my client complaints that is very easy to make wrong touch when press on example that i point with red color in shop item including the down arrow want to open the child menu and not to enter on parent menu (shop) , In parent category I want to redirect ONLY when i touch at the text (shop) so , when touch shop then go to shop when touch everything else except shop text item then open the child category, that logic i want for all of menu its so so simple and common interaction2.Also as you can see in Home Item the down arrow is wrong must leave! I think you have bug with second menus hide/unhide items.
My request number 25820
Hello, @baspax1989,
Really sorry for the inconvenience but this is not true at all, Yes you asked 3 questions in a single ticket, and our very first reply was to ask for the site URL which you did not provide while generating the support ticket so without checking the issue on the site, how can we solve it? so it’s not our mistake and then you provided the URL and we have checked and replied to you that you had activated cache on your site from your server and no changes appeared on your site, and that is related to all of your 3 points…
And then you claimed that removing the cache solved your slider issue but other issues persist…
Then we replied to you on the same day after detailed debugging that you had some WP core JS issues and you claimed it as well.
Finally, you asked for the Menu issues and we replied to you on that as well on the same day.
Here is the support ticket screenshot: https://postimg.cc/WDb5Tgrr
And we always recommended using a single support ticket for a single issue to avoid any inconvenience and mess up between multiple issues.
So if you have any issues remaining or a new issue you can write us via our support system again with a fresh new ticket.
Regards, P-THEMES.
Hello! I have already bought 2 regular licenses for your topic before and they work great. Now I want to buy another one for my new project, but I have a question – does your product work in Russia and will I be able to activate it? Thanks.
Hello, @firecompro,
Yes our products works in russia and you can activate it as well.
Regards, P-THEMES.
Hey! Great, glad to hear it! I have one last question before buying another license: will all the plugins included in the porto theme also work and can I activate them in Russia? thanks for the answer!
Hello, @firecompro,
Yes all the plugins came with the theme package and yes you can activate them as well in Russia.
Regards, P-THEMES.
I have a problem with title page. I have a child page but it show the parent page title, why?
Hello, @Italc,
Can you please make sure that you have turned OFF this option: https://postimg.cc/Xrbp7tTJ from Porto >> Theme Options >> Breacrumbs. Othewise, please contact us via our support system with your site WP Admin Login details.
Regards, P-THEMES.
Thank you!!! I resolved it! 
You’re Most Welcome!!
Hi. Is it possible to view whole name of the product in the archive page? Now I can see onlybeggining of the name. You can see it here
https://www.dancingvinyl.com/category/stock-status/coming-soon/Thank you
Hello, @megrikyan,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
Regards, P-THEMES.
that works. Is it possible to make all the names the same high? I mean I want the prices to be in one line now. Is it Possible? You can see here that the prices are not on the same line.
https://www.dancingvinyl.com/category/stock-status/new-home/thank you
Hello, @megrikyan,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
height: 100px !important;
}
Regards, P-THEMES.
How do we add more scripts under custom javascript code section. We have other scripts to be added above the body tag along with the google analytics script
Hello, @PureVentilation,
You can simply add the script at the bottom one after another script and it will work for you.
Regards, P-THEMES.
thanks for you reply. we are trying to add chat widget to the site and the third party extension has their own styleshteet ,div section and script to be added before the body tag. I don’t think we could add them using the custom Javscript section in the theme options. Is there any other we could add them on the site. I tried adding them in the footer section file as well but it is breaking the site.
Hello, @PureVentilation,
Then you have to try with the Customs Code in Child Theme or you have to try with any third-party plugin which better meets your requirements.
https://webdesign.tutsplus.com/tutorials/how-to-add-custom-javascript-to-your-wordpress-site--cms-34368
https://wordpress.org/plugins/skyboot-custom-script/
https://www.wpbeginner.com/plugins/how-to-add-header-and-footer-code-in-wordpress/
Regards, P-THEMES.
Is there an issue with support? Usually I get a overnight reply during the week, now its going on 16 hours, and no word!
Hello, @karado58,
I have just confirmed from the support department and they said that they already replied to your support ticket #26096, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Is there a way to show different headers and footers on pages? I know elementor makes this easy, but can this be done with WP bakery and porto?
Hello, @Dewayne,
Yes, it is possible with Porto and WP Bakery here is a detail video on it: https://streamable.com/un26p3 I hope you understand.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/05/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, is there a way to remove out of stock products from Porto Recent Products tab? Im displaying out of stock products in shop, i want to remove it only from Porto Recent Products
Hello, @okarimasu,
No sorry to say that but this is not possible as there is no such option in the element for it, so this requires Customziation.
Regards, P-THEMES.
This should be a standard option, and if you think about it, is not even a hard thing to accomplish.
Hello, @okarimasu,
While we currently do not have that feature, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Regards, P-THEMES.
Hey Porto, I have a client who had hired a web developer! That web developer tricked my client and said that he purchased the theme license. Due to unaware of the knowledge my client could not identify the purchase code! In other words that developer lied and used a nulled theme on that website! After so many updates my client has noticed that Theme is not being updated and asked me for the help! I have figured it out the theme was nulled and said that to client! Now He wants to purchase the theme and implement it on his website! Is there any way to use the purchased version of the theme and implement it their without SEO loss and other code loss? Thanks
Hello, @solothinker23,
Thanks for showing your interest in our theme and sorry to say that but we do not know from where your client dev got that nulled version and which code changes were in that nulled version, it might affect your site, so I suggest you to ask your client to take the complete backup and then purchase the theme and register on your site and check back if everything will be fine then no need to worry otherwise you will have the backup so that you can run or you can start with our theme from scratch as well.
Regards, P-THEMES.
Hi there, i hide the price for not logged in user from porto theme option however it works but i’m not able to see price with customers and other account as i already set up for that in setting but only can see with administrator account?What could be the problem? Thanks
Hello, @jasoni5,
We have to check it on your site, Can you please contact us via our support system with your site WP Admin Login details so that our experts will check and help you out.
Regards, P-THEMES.
The search box on the mobile phone half is not visible
Hello, @tonistankovic,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
@media (max-width: 375px){
#header .searchform {
right: -150px !important;
}
}
@media (max-width: 991px){
#header .searchform {
right: -150px !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/03/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Could I use my license on new dev site (on subdomain), it means could I register it on this subdomain and only after my site will go live I will buy new license and activate this new license?
Hello, @typ,
Please read our very latest announcement here: https://ptheme.zendesk.com/hc/en-us/articles/4404831432337-Announcement-for-Porto-WordPress-purchased-Clients-regarding-License-Reset-
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
I’ve read this but there is only info that one “staging” site is allowed. How do you identify website as staging? Is subdomain and “password protected” enought?
Hello, @typ,
Here are the patterns: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Hi there,
When I activate GravityForms the text input fields in Theme Options aren’t working anymore (Header Margin, Header Main Padding, Header Opacity etc. etc.). Pls how to fix?
Hello, @thecreativelabnet,
Can you please contact us via our support forum and describe your issue in the detail so that our customer support team member will help you further to solve your issue if possible.
Regards, P-THEMES.
Hello! How i can reduce text line height in product main description? I would like to reduce text line height in that red area seen in screenshot: https://ibb.co/0FPTy4V site: jettools.fi
Hello, @Jettools,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product div#tab-description p {
line-height: 20px !important;
}
Note: You can change the values in the code as per your requirements.
Regards, P-THEMES.
