466 comments found.
Hi, I am working for my client and he has theme version 2.4. Google font must be removed but this theme is built with Google font in mind. Does newer version of theme support option to remove Google Fonts loading remortly? I need local Google Fonts but can not even disable api
Hi there,
Curly theme does not have a specific option to disable the google fonts within our theme however this can be disabled by editing the theme files. You will need to remove all the functions which call the Google fonts. Also have in mind that certain bundled plugins such as Slider Revolution might load google fonts independently so also check this.
If you need any further assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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i I updated the theme to version 2.7 but I don’t get the WPBakery Page Builder update to version 6.9.0
Hi there,
If you wish to install the latest version manually, please contact us through this email, and include your purchase code in the email, and we will send you the new version of plugin.
Support
Mikado Portfolio part of
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hello, i dont have the “curly options” available in my dashboard. how do i get this?
Hi there,
Thanks for writing in! Please check if you have registered your theme under the Curly dashboard. It should be registered in order to be able to access the Curly Options.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, I recently did an update and my theme doesn’t seem to be registered anymore. If I try to register it, I get an error that my purchase code has already been registered. Can I get help please 
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
So in your case now we would kindly ask you to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, I purchased another license and applied the license. It works now. Ah well, thanks.
Hi there,
Glad to hear this and feel free to submit a ticket to our Help Center if you need any further assistance.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Good day,
we would like to customize the theme for our needs, would it be possible to get an .ai file or another source to redraw it?
Thank you very much! It is beautiful!
Martin
Hi there,
Thanks for taking an interest!
You may read more about our PSD files which you can get access to after you purchase the theme.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Having trouble importing the sliders in Slider Revolution. Just get an orange explanation point. Should I be importing the zip file or the txt file. Neither are working.
Hi there,
Thanks for writing in! Please follow this tutorial that can help you.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi your Preview does not work, can you fix it?
Hello,
Thank you for reaching us!
There were some minor interruptions which have been resolved in the meantime so please try to access demo once again.
Support
Mikado Portfolio part of
Qode Interactive
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I am unable to make any updates to my website with elementor without an error. The theme and all plugins have been updated. I also disabled plugins to see if their is an issue and nothing. This is the error I am getting…”There has been a critical error on this website. Please check your site admin email inbox for instructions.” Curly Core Plugin has issues.
This is what i get in my email from wordpress…..Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Curly Core.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will check this and assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I emailed and no response.
Hi,
We’ve checked and we see that your email has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
for some reason I don’t understand WPBakery composer has disappeared from all the pages of my site, https://i.imgur.com/eGTqEfh.png even if the plugin is still present in the extensions. https://i.imgur.com/Ri8pXJp.png
I can’t do any modification on my site.
Can you explain me why…?
Best regards
Hi there,
Unfortunately, we can not open the screenshots you’ve sent. As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
You can’t open the screenshots…? surprising because the links are active and work perfectly!
Anyway I have just sent an email to: helpcenter@qodeinteractive.com
best regards
Hi there,
Thank you. Please contine the conversation there.
Support
Mikado Portfolio part of
Qode Interactive
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WHERE THERE….?
I hope you don’t want to charge me for access to your support for a problem that comes from your theme…?
Hi there,
We can see that our agent answered your request, so please check it now. We do belive that our agent managed to help you, so if you need any further assistance, please continue the conversation with our agent. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Why am i getting this error when i try to update my homepage? There has been a critical error on this website. The other pages i am able to edit but if i select edit with elementor i get this message.
Hi there,
Check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
If you are still having issues, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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I think a just make a mistake… I not buy other theme because has less purchases that this, even when they reply me very kindly and say they have 30 days money back. I buy Curly and I regret it immediately! I has buy 50+ license for 15+ themes here and NEVER has this kind of issues installing a theme. My server has all the requirements but I can pass 64% of demo the installation. I have lost FIVE hours and there’s no way to finish the process.
I have to show a preview of the store that Im building tomorrow but theres no way I can do it now. I lost all this time for nothing. The worst experiences I ever have in 6 years using ThemeForest
Hi there,
We are sorry to hear about this bad impression you’ve got. Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from the following article.
Also, you can try XML import: How To Perform The XML Import
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I have Problem with Portfolio items after theme update. They are not working, when i click to a portfolio item is displays 404 image error.
Hi there,
Thanks for writing in! Please try to navigate to Settings > Permalinks and save your permalink settings.
We hope this helped.
Support
Mikado Portfolio part of
Qode Interactive
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what is the best way to use your theme? Elementor or WPBakery, i am good at both
Hi there,
With Curly theme, you have an option to import the demo content, and demo content is available with both WPBakery and Elementor page builders.
You can take a look at the following article:
The Elementor Page Builder, WPBakery Page Builder, And The Possibility Of Using Different Page Builders With Our Themes
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. I know it isn’t listed but is this theme compatible with Wordpress 5.9? Or are there plans for it to be? Thanks!
Hi there,
Please note that we didn’t include compatibility for WordPress 5.9 yet and we are working hard on adding it. It would be best to wait until we release an official update which we hope so will be available soon. The theme is compatible with WordPress version 5.8. Thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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When I update the theme/plugins from v 2.3 to the latest 2.6 it makes the homepage slider & nav bar disappear.
Any suggestions?
Hi there,
Please check did you update all required plugins. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, do you have any videos in how to install the template in Elementor? Thanks
Hello, I try to install the template based on the instructions you provide but I never see the Curly option tab in order to active the code or continue based on your documentation need help please what should I do. Thanks
Hi there,
To register the theme please follow instructions from this article – How To Register And Activate Themes.
To import Elementor demo please navigate to Curly Dashboard > Import and and choose “Curly Elementor” from the dropdown as shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
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RTL support? Content ready?
Hello,
Thank you for taking an interest!
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL. For more info, see this article: Do Qode Interactive Themes Support RTL
With Curly theme, you have an option to import the demo content, and demo content is available with both WPBakery and Elementor page builders. If you have additional questions, let us know!
Support
Mikado Portfolio part of
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What: “without dynamic shortcodes” means?
Hi there,
Our dynamic shortcodes do not support RTL. You can see the example of the dynamic shortcode here.
If you have additional questions, let us know!
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I sit possible to make the appointment times flexible and match it to a certain service? Within the booking, one can select a time slot. But what if it takes longer than for example 1 hour. Is it possible to delete slots when a longer service was booked?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
I have two problem.
I bought your theme, but there is no information about the purchase in https://qodeinteractive.com/my-account
Secondly, I translated the theme language to Turkish with poedit, but when I put the translation file in the theme language folder, nothing changed. Filename tr_TR this is the correct filename or is there some other error?
Hi there,
We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
Mikado Portfolio part of
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Hi,
I’ve purchased the theme and inserted my license code. Firstly I imported the WP Bakery demo. I’ve been using this plugin for over 5 years now. I have never experienced a demo so difficult. I want to use ‘split slider’ as a one page theme for my customer.
After having no success at all with WP Bakery, I tried to use Elementor to see if that could be any better. I imported that demo and it just only showed the WP Bakery data. So no opportunity to edit it with Elementor at all.
How can this theme be so extreme difficult to use? Just like I said, I’ve been using WP Bakery for over 5 years and it’s impossible to even find an image to edit with your theme?
It is is VERY VERY difficult. I really checked your theme rating before purchasing and I really thought this was a good purchase?
This is a screenshot of your theme with WP Bakery: https://prnt.sc/23p6b38
I can nowhere find where to edit an image whatsoever. I actually opened every option available in the theme. For split slider demo, it’s seems impossible to do anything
After changing to Elementor it’s the other way around. No issues with changing images, but impossible to change any line of text: https://prnt.sc/23p8yr7
Unbelievable
Hi there,
Thank you for reaching us! You should know that you do have an option to import Elementor demo, so if you need help with this, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, thanks. I found out that I can change it at ‘Templates’ of Elementor. So you shouldn’t edit it at your main page, but at this section. So I can continue working with it. So if anyone else reading this, that is the solution for the one page part of this theme.
Hi there,
Glad to hear that you managed! If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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