256 comments found.
Hello,
Is it possible, via the settings of your theme, to remove the field ‘Website’ in the form to leave a comment under an article?
Hi,
It is default comments form not related with theme. You can try plugin form wp.org to control the fields.
Thanks
Hello,
Thank you for your feedback. I was able to modify it.
Thank you for your feedback,
Thanks too!!
Hello,
On my site: https://yoann-bahuon-etiopathe.fr/, on mobile, the logo is too big.
I tried to modify the logo in the theme options. In Main logo, by putting a logo in 36×50px, on computer it looks like I want but on mobile it is pixelated. What is the recommended size of the logo (knowing that it is in vertical format) for a good display on computer and mobile?
Hi, ticket opened. Please check. Thanks !
Hi. Your theme is great. Keep up the good work! 2 Questions:
1. Once I finalize the site and want to move it to production on a different domain, do I need to contact you to move the license to that domain ?
2. I don’t have much experience with wordpress. I started customizing the site with the theme, translating, adding a document plugin, links…. and then I realised that maybe I should have used the theme child (importing it or creating a new one ?). How should I proceed in order to have the security that updating the theme will not loose the modifications in the future ? If I import the child within the package will I loose my customizations ? Sorry but as I said I don’t have much experience with wordpress and child themes.
Hello,
Thanks for purchasing our theme.
1. Yes after work done mail us we will re-set the url.
2. Yes if you change code then do it on child theme otherwise it will lost.
Better import demo data then keep the pages that you need and delete the others page then edit as your need..
Thanks
Thanks. One other question. It seems like the theme is missing a Services page (similar to doctors, or departments pages), where people can find a list of all services in a similar fashion. Am I missing it ?
Yes I noted will add soon.
How to edit topbar content. I can’t find.
It is coming from Theme Options.
I really like the theme but there is one big thing that looks to be missing and wanted to ask you if there is any chance of having it. Documents. My client also want a page/element where people can browse documents by categories and download. Public Hospitals may have public documents like organigrams, budgets, financial stuff, and so on.
Also, a good feature would also be a satisfaction questionnare.
Hello,
You can find plugin for this feature. Or in Can make button with PDF link.
Thanks
Preview of the theme doesn’t work anymore. It just shows the top menu and the rest of the page is blank
Hello,
You mean our demo site?
Yes, when I go to demo I see mainly a blank page
Now ok it was cache issue.
Hello,
We already fixed and released new version. Please update.
Thanks
hi, is there sms notification for appointment ?
Sorry don’t have this feature.
Thanks
ok, thx your answear 1.can you add sms notification fof customization. if yes,is extra charge? 2.Could you also tell me is there e-mail notification for appointment ? 3. Do you recommend any plug in for email/sms notification for appointment what we can use?
For this need to make a full custom plugin. Can you search if any existing plugin has this feature.
Thanks
Hi, i found some plugins in this case: Bookly Booking, LatePoint, Booknetic, StartBooking
Yes you can use 3rd party plugin.
Hello, How to edit 4 footer please.
Hi,
You want to edit code or change layout? Please create ticket with screenshot https://www.radiustheme.com/ticket-support/
Thanks
Hello,
I sent 3 same message every 3 days and no help support: https://www.radiustheme.com/ticket-support/
What s happen?
Due to very bad connection,
1.I need to to put on demo 4, Doctors 3 section under Book an appointment 2.how to edit 4 footers,I can not see the tutorial video due very bad connection
All the best
Hi,
Please don’t create multiple tickets I just checked we replied you all email on time last email reply https://prnt.sc/26cpeyv
Thanks
I purchased this theme but my parent theme link is not working and showing message of “link has expired” on uploading theme on wordpress. Kindly help
Hello,
Sir it is Upload limit related issue is server upload limit less then theme Zip file then it come. see https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/
Please unzip and upload theme folder then from admin end Enable theme and active.
Thanks
Hi, is it okay to use the purchase code on localhost/staging site for the development purposes? Can we still use the same purchase code for the production site later? Thank you.
Hello,
Yes can use in localhost. If face issue mail our support we will re-set the url.
Thanks
can we use this themes for multisite network with subdomain?
Yes can use in multisite ie single WordPress package installation.
But when we setup for the sub-site, it ask for the activation license again. We’ve already activated the license on the main site and there is any warning text said we can activate one license in one domain only. Could you please help me on this?
Single WordPress installation should work with main site license. If use separate WordPress installation then need multiple license. please create ticket we will check https://www.radiustheme.com/ticket-support/
Okay, I’ve already sent a ticket. thank you.
Hi, we are use single wordpress installation but with multisite mode (https://wordpress.org/support/article/create-a-network/) could you please re-confirm is this license will work on that or not?
Please create ticket then send me ticker ID here we will check this issue.
Great Work,Congratulations GLWS 
Thanks !!
Hello,Is it a real appointment form?
Hi, It is Contact Form plugin you can add/ edit form fields.
Thanks
Thank you, Could you please explain me,how to select a section and put it on a demo
You can make form with which fields you want then call the form any section. If can not figure please create ticket we will help https://www.radiustheme.com/ticket-support/
Thanks
why “changeset_post_save_failure” when i tried to update contact and socials?
Please create ticket here https://www.radiustheme.com/ticket-support/
Thanks
hi. why new demos in RTL are like this?
https://i.ibb.co/dgzSfnq/hom10.png https://i.ibb.co/BqRh9nQ/hom9.pngtoo many bugs in RTL with new update. also submitted ticket. id : 34110
thanks
This theme has the same problem as your Homlisti theme, and that is the top bar is not made responsive as it disappears on mobile screens. You promised to fix it but still not.
Hello,
We have separate mobile header layout option for this theme.
Hello, our website’s plugins are automotically deactivated everyday. whats the problem?
Hi, Plugin is WordPress core feature there is no relation with theme. Can you please your server PHP version? Make sure PHP 7.4.x
Thanks
Hello, i checked the version of PHP and its 7.4.
Please create ticket here https://www.radiustheme.com/ticket-support/
Hello, After buying your theme, due to low connection, do you accept to install it?
Hi,
Yes we have to import demo data if you fail to do.
Thanks
hello, can the sticky menu be applied to the mobile version? it seems that it is not working
Hello,
Please create ticket here with admin access we will check https://www.radiustheme.com/ticket-support/
Thanks
hi, I bought your template and got an error when I try to install the “Medilink Core” pre-packaged plugins. this is the error: what should I do?
Fatal error: Declaration of RTCustomizer::get_option($id) must be compatible with RTOptionFramework::get_option(string $id) in /web/htdocs/www.visualcompany.it/home/wp-content/plugins/medilink-core/lib/optimization/RTCustomizer.class.php on line 5
