464 comments found.
So I have purchased the theme and there are a few fixes that I need. 1- Hero Homepage Search form to have a shadow or a boundary. 2- The search results to show the content in the docs. It is only showing the names of the docs till level 3. The search is not searching the keywords in the article itself. (The result page works fine but the dropdown doesn’t) 3- How to increase the size of the text of the top menu bar. 4- How to make the currently selected article in the left navigation more prominent?
Thank you for reaching out to us. Please create a topic about this on our support forum here -
https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/We will provide detailed screenshots and directions when necessary.
Thanks.
I have already shared this problem on the forum but still no response.
We found your tickets and replied.
Thanks
So I have purchased the theme and there are a few fixes that I need. 1- Hero Homepage Search form to have a shadow or a boundary. 2- The search results to show the content in the docs. It is only showing the names of the docs till level 3. The search is not searching the keywords in the article itself. (The result page works fine but the dropdown doesn’t) 3- How to increase the size of the text of the top menu bar. 4- How to make the currently selected article in the left navigation more prominent?
Please leave comment from the purchased envato account. It’s showing that you didn’t purchase the theme.
Thanks
Hi, wanted to know abt the envato license verification feature: lets user logged in & create the forum, later after few weeks or days, his license get void due to refund.. then how the system works? will his login be blocked?
Not sure about that. We didn’t tried this situation.
Thanks
Can you try this as it is very important, else without license as well use will continue to read & take support. (we wanted to buy this but this is the only concern we have..)
If a buyer gets a refund, his licenses should get void due to the refund. Our support forum will block that user account.
Thanks
great..
Hi team,
I installed Docy and get a strange frontend with wedDocs. You get the titles as an URL kind of. Not the actual name. I find the same problem with importing the demo content.
Could you show us the frontend, please? What do you mean by “get the titles as an URL kind of”? The doc URL should be as same structure of the theme demo.
Thanks
Yes but only with credentials because we have a maintenance site. How can I send them?
Open support ticket here https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/
Post the credentials with private reply.
It keeps asking me for my license code after logging in as a user. When I try to put in my license code again it notices me about “purchase code already taken by another user”
Thanks for noticing the issue. You will get this issue fixed in the next of the theme.
Thanks
How long do I have to wait on that? Did not expect that difficulty
We already have updated the theme.
Thanks!
Works great now, but…the highlighting of the navigation does not correspond with the actual position of the page: https://www.dropbox.com/s/nc28zoultokbsgz/Bildschirmfoto%202022-04-09%20um%2013.59.09.png?dl=0
and when I integrate a link within an article I am not able to click it because the next theme s already selected when I hover the mouse over the link like here (mouse hovers over last link): https://www.dropbox.com/s/033qylfikf33zgf/Bildschirmfoto%202022-04-09%20um%2020.44.04.png?dl=0
We have detected the first issue. But couldn’t detect the second issue. Could you give us the live URL of that page?
Thanks
Sure. But it is behind a maintenance site and when I try to provide the envato credentials at your support site it won’t work. How to go from here?
I found your account on our helpdesk. Try reseting password.
done and asked
Hi there, Hope your well?
We are raising this ticket as we are having issues with the theme. We have added a custom header and footer as the ones that come with the theme are not editable but your theme is causing conflict with the plugin we are using. Are you able to help us figure out where the bug is and fix it as we really like your theme but would hate not being able to use it cause of the bugs?
With the header, we should have Icons by the text but there not displaying due to the bug even though they show on the back end in elementor.
Please help us resolve this issue so we can provide WordPress access on request.
Which plugin are you using for the Custom Header and Footer?
Note: If you use plugins that we haven’t integrated with the theme, we will not responsible for any issue with those plugins.
Thanks
Hello, this looks great! I only need a site that has a knowledgebase docs though and not a forum, is it possible for the search to just have ‘docs’ listed within the search instead of all ‘docs’ ‘forum’ and ‘blogs’ , thanks looks fab nice work
Yest, it’s possible.
I am unable to respond to the conversation thread in your helpdesk, for some reason, my replies do not showup.
This is regarding my query on enabling block editor on WP…. Here are my current plugin list, I do not have any classic editor : Active Plugins: https://pasteboard.co/Mq1idIXv2LNy.png
And this is what I get—> Default WP Editor: https://pasteboard.co/Mq1idIXv2LNy.png
Your reply was pending. We have approved it. Now, you will see your replies.
We will reply to you soon there.
Thanks
Hi there, I just put in a refund request b/c the theme uses Elementor and requires it. Is there a way to only use Gutenberg? If so, can you let me know how?
Thank you Josh
Glad to let you know that currently we are working with Gutenberg block. We will continuously adding Gutenberg blocks. Wait the for the next theme updates.
Thanks
Ok, but as of right now it’s all elementor? I would like all of the documentation to be done in Gutenberg only, but the theme requires elementor. What can I do to remove Elementor?
If you remove the Elementor, the theme will works. But you will not be able to edit, build the homepages.
Did you notice our last theme update? We had added some Gutenberg blocks. Since all Elementor widgets haven’t converted to Gutenberg block, you should wait for the full Gutenberg version of the theme.
Thanks
Search Results not shown
https://prnt.sc/3OB7SpytL-YOWhere are the search results not showing? On your website? Note: Docy’s doc search shows results based on the last depth of the doc.
Thanks
The search Page is working, but that component in the search bar is the part which not show the search results.
Screenshot in search result page – https://prnt.sc/YtbyvP1-E5c9
Please create a support ticket here on our forum, also, share the link of your website there. We will check and fix if there is any issues.
Hi,
The plugin “Advanced Custom Fields PRO” came with the theme is not updating.
Update has been failing: https://prnt.sc/4VSJf0gHj_fo
No worries, you don’t need a license. Simply delete the ACF pro plugin and install again using the installation notice that will show up at the top on the plugin page.
This automatically updates the plugin.
Thanks.
I already use a theme on elementor, but I would like to use this on one page of my site for the forum. Is this possible to do?
No, it’s not possible. You have to use our theme to get any feature of the theme.
As you can see over there the post cards doesn’t seem to be of the same size so they look uneven.
.blog_grid_post {
max-height: 510px;
}
Thanks
@spider-themes I think you meant min-height instead of max since it wouldn’t resize if it’s max-height.
Yes, it would be min-height, please apply accordingly. Thanks.
Hello,
The hotspot function doesn’t work on desktop but oddly it does on mobile. I have used separate browsers, computers, and ensured I had nothing else blocking it. Could I get direction on correcting this?
Thank you
If the issue persists, we will help.
Thanks.
Your hotspots did not work for me either a couple of days ago. However, your new update has fixed both your website and mine. Thanks for looking into it and correcting that issue. Also, your support button sends you to comments, otherwise I would have used your helpdesk. I apologize. Thank you again!
You are always welcome. Feel free to reach out to us anytime.
hi, i notice thru the live preview, this display issue exist (navigation bar overlapping content), wonder if this issue is fixed or….
100% view scale, tested on both firefox, chrome https://ibb.co/Yhc2P2xCan you please tell us your exact screen size? We will take a deeper look.
1440×900 (macbook pro 2018 default)
1680×1050 too
Hi,
Thanks for noticing the issue. We have noted this issue to fix in the next update of the theme.
Thanks
hi, i intend to buy this template, but seeing that it isnt fixed on your 3rd April (today) update, wonder when will it be fixed?
ah nvm thanks
We already have noted this issue to fix. And now we are working on it. Hope, we will merge the fixing in the next version of the theme.
Thanks
Hi rrscape,
Glad to let you know that we have fixed the issue and released the theme update. Could you check it and confirm if the issue is fixed for you?
Thanks
I’m from Turkey, your template is very nice. I love it. but I have a problem with search Input. I can not write “ö” character inside it. Other Turkish characters is OK (like ğ, ş ü , i, ç). can you help me?
Of course we will help you, please create a support ticket here -
https://helpdesk.spider-themes.net/And write the issues in details, you can attach any screenshot.
ticket is ready. but I can not attach any screenshot.
You can copy paste screenshot/image there.
I replied the ticket, do you have a solution?
Please check the support forum. Thanks.
I don’t understand, on our computers It does not work. but on my android phone It is working properly. do you have any idea for solution?
From my computer, I just copied and pasted the letter, it worked fine and even some search results were rendered. May be there is some issues with your input method in computer. If there is any third party app, you can use it.
I just copied and pasted the letter too, yes it worked fine on my computer. but I don’t want this method. I want to press “ö” letter from my keyboard. I think It is a Regex problem in your javascript code. please write an useful answer.
Please tell us where the “ö” latter locates on the keyboard? Is it located on the button of the ”/”?
I have replied in the forum. Please check.
I am still waiting the solution!
If you can’t find a solution, I will request a refund at this Friday.
Hi,
We have fixed this issue. You will get it in the next update of the theme. Hope, we can release it today.
Thanks
Hi, it worked once, now it’s not working. I do not understand. what did you fix? where is the problem?
Make sure you have disabled/off the ‘Focus Search by /’ switch from Theme Settings > Header > Search Banner. If you use caching in your website, clear it. I would recommend you to check the website on browser’s incognito mode.
Thanks
thank you so much. “Focus Search by /” solved the problem. New problem is search result. Some pages/posts/tags not listed in the search list. Why?
Docy doesn’t include tags in the search results. And when you search in the Docs, it search by the third depth of the docs.
Thanks
I know you’re probably going to say please renew your support etc but this is not the setting up support I need. This is an issue caused by a bug in your theme as I’ve not made any changes the website for a while. The last time I checked it was perfectly fine.
I am not sure what bug you had on your theme that suddenly cause my website to not display as it should like the Docy theme in the header section.
Upon loading the page, the ‘home’ wording and the nav bar should not be there, it should be the search bar followed by the nav bar like the option in the docy theme. Can you please suggest what I should do to fix this? Should I deactivate and reactivate the theme and set everything up again? I am not going to renew support as this is just customer service and me asking the question of how I can fix the theme I bought that had a bug on and broke.
Website: https://ctcpensionstech.wiki/
Just discovered other issues here:
In the documentation section (the nav bar doesn’t display correctly while the footer is displayed also not correctly) https://ctcpensionstech.wiki/docs/keywords/a/abridged-advice/The Home text is called a page title at the header. You have an option in the page edit view, at the bottom to turn it off.
Are you sure you are using the latest version of our theme? If not, please make an update.
On the other page, you are referring to seems like you have customized the header and footer.
And yes, our product is running on a lot of websites, including our own support forum and documentation website. If there is a bug, we will fix it.
And this is a kind of help that you needed to ask for from us, please buy support if you need further help.
Thanks.
Hello, thanks for your response.
Where can I find an information on how I can update this theme to the latest version? If it was using the plugins I have always made sure that it is updated and at the moment there is nothing to update. If this is still the case, would you suggest that I de-register and re-install this again?
In terms of the header and footer that has been customised, I have only set the top footer to not display as has a large empty gray space which is not needed. The header has a huge padding where it says ‘home’, but for now I have delete this code so there is nothing custom.
Look forward to hearing back from you.
Kind regards,
Thanks for sharing the link. There is no .zip file called deski.zip that was asked to be located.
It was because you sent me a different theme’s documentation so I checked mine: https://helpdesk.spider-themes.net/docs/docy-wordpress-theme/tips/updating-the-theme/
I have done and followed through the FTP process and these files failed to update: assets, bbpress, inc, languages, options, template-parts, wedocs
After I reloaded and checked the error as mentioned above is still there.
Tried updating with the second method ‘Update Through WordPress Admin Panel’ and also shows the same issue.
I have not customised anything at this point and the error is still displaying.
The errors are as below: 1. Heading is not displaying how it should 2. Footer overlapping the content in the docs content section 3. All images breaking in the docs section (tried updating) 4. Navigation bar not working properly in the doc content section but the scroll nav works fine 5. The elementor ‘curve shap’ breaks on the front page, I cannot remove or change it as all images break
Can you please assist?
Thank you
The theme has auto update feature. You can go to Appearance > Theme > Docy.
The theme must be registered with our purchase key. Otherwise the update options won’t show up.
My purchase is verified since the beginning and still showing the issues mentioned above. It has been registered and verified since I first purchased it.
Can you please suggest whether this is worth me de-registering the theme and restarting the page or I am open to any other suggestions you may have. I understand that the theme auto updates but while with that, I am still getting the errors I stated.
You already know this is a issue which is associated with support. You haven’t bought a support from us. We don’t have any issues with updating the theme. I have updated the theme 2 days ago on my servers.
If you need further support, please buy support.
Thanks.
The theme was never a problem and was remained untouched – your suggested plugins of course automatically updated to keep up with the theme’s automatic updates.
Suddenly there are all these issues which is clearly some sort of bug that requires support that needs to be purchased when the question could simply be answered.
I’ll fix it myself. Thanks for your help so far.
the light knowledge base index page do not show up in desktop, when view on mobile, it play a wierd sound.
please help
I can see light knowledge base is showing perfectly on the link you provided.
I’ve visited your website on mobile. It’s showing as well. Could you please specify the issue? You can show the issue with screenshots.
Thanks
after play around, i found the scenario… when i edit a doc or some setting in theme setting… the index page will become blank. i need to goto theme, activate another theme and then activate docy again to get the index page back.
the site is now showing because i have do the steps above.
i have open a ticket on your support site with the hosting login, please have a look. thanks
Q: docy wordpress theme issues
so far no body answer
We have replied you on our forum.
Is Docy wordpress multisite compatible?
Yes
Hello, theme does not really works as is suppose to. I was fighting with that theme for past 2 days, a lot of unfinished parts. some of the settings sometimes seems not working, issues with default layouts, cannot control half of the stuff. I just bought this theme to create quick documentation / information for Ukraine refugees and save some time. but I end up using custom stuff not from your theme, which breaking in some scenarios.
Please refund me money.
Hi,
Please open a ticket here with specifying the issues. Our support stuff will help you to figure out the problems.
Thanks
On creating a change log and viewing it, the changlog only shows the header with the version number and below a light grey border box but no content. No change log.
Please follow this documentation and if you face issues even after that, feel free to create a topic here -
https://helpdesk.spider-themes.net/forums/forum/docy-wordpress/You will need to register with your purchase code, to create an account.
