6345 comments found.
Hello,
I owuld lke to use product labes for woocommerce, but there is no compatibility to display labels on archuve pages if I am tryiing to use it on customized bage with grid builder.
So what type of hook of upsolution core could I use it to make it works? https://advanced-woo-labels.com/guide/troubleshoot-labels-not-displaying/Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
Hi, a Custom icon in Social Links has missing target=”_blank”
Hello,
Please provide us with a relevant URL so we could take a look.
Thanks!
What I meant is it’s a global issue not related to my installation only. Please check it on your demo. Simply chose the Custom icon for Social Link on the footer.
We already checked in our environment and it works well. Please provide us with the requested URL so we could take a look. You can use this form: https://themeforest.net/user/upsolution#contact
Thanks!
Ok, I will test it once more time and get back to you….
Hello, Please give me an idea how to make images in the media library available only to the author? So that only the author can see, delete, modify these media… any ideas perhaps?
Thanks!
Hello,
Unfortunately, WordPress doesn’t provide this feature out of the box. But you can hire a separate developer to implement this feature for you. Also, try usnig 3rd party solutions. Usually, there are plugins almost for everything.
Let us know if you have further questions!
hello. is a method of hide the default featured image, when an post don’t have a image as featured? thank you!
Hello,
Open Post Image Settings and uncheck the “Show placeholder when post image is absent” box: http://joxi.ru/D2P1MgGUwE6XxA
Let us know if you have further questions!
Is there a way of adding an offset to the arrows on the Advanced Carousel? The arrows seem to overlap the carousel content – and i would rather they where offset, so basically a space between the content and the arrows, if that makes sense. Thanks
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide a relevant URL so our support guys could help you out.
Thanks in advance!
Hello,
Please restore your website from a backup, then deactivate all plugins except UpSolution Core and run the update again.
Let us know if it worked!
I’m using impreza cookie notifications. Unfortunately, a bar with information about cookies appears in the popup window that I set from the grid. How can I hide this cookie bar from the popup with the css code?
Hello,
This is a complicated question, a good one for our smart support guys, please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks in advance!
Hi! Have you noticed any problems with the upsolution core plugin? After updating, the entire website stops working and gets error reports.
Hello,
Please provide the ten latest error.log entries via this form https://themeforest.net/user/upsolution#contact so we could take a look.
Thanks!
Hi,
I have a problem with URL social preview, specifically Linkedin. Posts and pages URL from my website is not showing the right title and description whenever I want to share it on Linkedin. You can see it here – https://www.linkedin.com/post-inspector/inspect/https:%2F%2Fwww.sourcedgroup.com%2Fblog%2Fdo-you-have-a-good-grip-on-your-data%2F
You can see that the URL is not showing the post title (just “Blog”) and the post description.
This is fine on Facebook however. I contacted Linkedin technical support they said this problem is because the theme is generating oEmbed thing. This is their reply – https://d.pr/i/NHhI5i
For you information, I already disabled the SEO meta tags option in the theme – https://d.pr/i/m3EBGa
How can I fix this?
Hello,
Please provide your website credentials via this form (URL, admin username, and password) https://themeforest.net/user/upsolution#contact so we could investigate the issue.
Thanks!
Hi, credentials sent. I hope you know its from me.
Any updates?
Hello,
We answered your message yesterday, please check spam folder. Here’s the copy: there is no way to debug because your pages are protected. Can you deactivate password protection so I could take another look?
Hi..you told me to give the credentials. I gave all credentials including the pages password.
Hello,
Yes, thanks for the creedentials. But it’s impoossible to run schema tests because of the protection, can you deactivate it?
Hi, that is for staging if you need to check the backend. If you need to run schema tests because of the protection, you can try the live page which is here – https://bit.ly/3DBMY4e
We don’t publish via the production server. Anything is done via the staging site.
Hello,
But you didn’t provide your live website credentials, can you deactivate that protection so we could perform tests on the staging server?
Hi,
Live website backend only for the IT. The staging backend has the same backend with the production. If I can generate the same temporary login for the production is that ok? But I cannot share the link here. How can I give it to you?
Hi, login link sent.
Hello,
We checked the code and these oEmbed strings related to WordPress code, they have nothing to do with Impreza. I temporarily deactivated them with custom code, please check again and let us know the result.
Thanks!
Hi, how can i check that custom code? Do you put in functions.php?
Hello,
Yes, it’s in the functions.php file.
Can you share the code here? I cannot find the code in the functions.php file
Unfortunately, the employee that investigated your site is on a vacation until May 2nd. We will try to reach him to see if he remembers details. Please hold on.
Is the employee still on vacation?
Sorry for the late reply! I have replied to your email with the information on how we can assist you.
Hello, yesterday I have tried your theme demo test but I was unable to import a single demo you provide. Is your system having some problems?
Hello,
It’s a limitation of the test-drive server. At the moment it allows to test only the multipurpose demo.
Sorry for the inconvenience!
Hi there, do you have any guide on how to increase the speed of the website? Currently using Page Blocks and I believe it is slowing down the site…
Hello,
Please see this: https://help.us-themes.com/impreza/speed/ Page Block itself shouldn’t affect performance because it’s a simple post, so the issue might be caused by third-party code from some plugin. Try deactivating 3rd party plugins and if the performance will be improved, activate them one by one to find the issue.
Let us know if you need further assistance!
Hi there! We have version 5.5.3 and we tried to do the update to latest version, and it seemed to go ok, then we get this request to update the page content to be compatible, however, that process never gets past 13 percent. Just wondering if it is because it is such an outdated version that we are coming from?
Amazing the logic settings. Do you think it is a good idea to make a member site with this. For example, allow reading a post only registered users. Unregistered can see only a part of this?
Hello,
Yes, it might be a good idea. Actually, it’s up to you how to use the feature.
Let me know if you have further questions!
my website doesn’t display the shop sidebar widget, how to fix it? imgur.com/a/V3nMRLJ
Hello,
Please go to Impreza > Addons and install WPBakery Page Builder to make this element work.
Let us know if you have further questions!
Hello, do you have a list of when you can include a wish list for the E-commerce store?
Hello,
Unfortunately, WooCommerce has no wishlists out of the box. You can contact the authors of the WooCommerce and ask them about this feature, very likely they have some add-on for this feature.
Let us know if you have further questions!
Hello,
Can I get multiple single post templates and then implement it to a particular post/page? 
Hello,
Yes, you can have as many templates as you need.
Let us know if you have further questions!
Hello,
before I purchase, I need some answers to my questions:
(1) Can I implement a unique header/footer template for a particular page/post? Or will it inherit globally on my site?
(2) Can I adopt some designs from one layout to another?
I hope my question makes sense.
Hello,
Yes, all these is poossible via Page Layout https://help.us-themes.com/impreza/pages/page-options/ Feel free to try all Impreza features yourself on this test drive server: http://themetest.net/impreza/
Let us know if you have further questions!
hello I used true/false ACF filed, my question is that how can i show filed when it selected true and don’t show 1 at the front-end i just what show an icon if it selected true and dont what show user number 1 besides the icon Thanks alot
Hello,
This question requires special knowledge possessed by our support team. Please create a ticket on our Support Portal to:
- follow the ticket to receive notifications about the answers;
- to provide additional information, if it will be requested there;
- continue discussion, if you have additional questions related to the ticket
Thank you, we look forward to serving you!
hello how I can use IconBox with settings like :https://impreza.us-themes.com/elements/iconbox/ all of my icons have Colored circle and i dont want this
Hello,
You can copy any section from demo site to see element settings, please see this: https://www.youtube.com/watch?v=jLhEp7C-zsA
Let us know if you have further questions!
I love this theme so I have 5 licenses for myself and clients! But for over 3 years you have been posting that Elementor is coming, so I keep checking but I see that it is still not supported. Do you have any idea when it will be? Thanks!
You should to understand that Elementor is fully working with Impreza theme. That means you can create any website via Elementor and ITS elements on Impreza.
But built-in theme elements are not recognized by Elementor. Unfortunately, at the moment we don’t have specific ETA to implement support for theme elements. We are focused on other most wanted features.
