691 comments found.
Hi, I have written a support ticket because the installation of the theme is giving me problems. Please give me an answer as soon as possible. i need to work on it It is urgent. Thank you very much in advance
Hey there,
Sorry for the late reply
In this case, we have replied to your support ticket.
Please check into it and should you have any questions, do let us know within the ticket.
Kind Regards,
John from Fox Themes
Support Team
is this theme compatible with worpress 6.0? because things are not working with the latest version of wordpress
Hey there,
I’m sorry to hear that you are encountering issues with WordPress 6.0.
In this case, we have replied to your ticket. Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
The ‘broken link’ icon on main menu, does not appear on my website. this is the button which shows social media icons. How do i fix this?
Also would like to see if there is a way to change the broken link icon to something else?
Thank you,
Hey there,
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you with the update process.
Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
Hi, the “Prague plugin” is causing a connection problem with the wordpress repository. Block API rest. I have updated to the latest version .. but it is the same.
We have replied to your ticket about this.
Kindly get back to us within the ticket.
Kind Regards,
John from Fox Themes
Support Team
Hello,
I have a problem with Diagonal Slideshow homepage. It doesn’t show my projects on desktop. It only shows a black fixed square box. On mobile and tablet it shows them.
Hey there,
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you with the update process.
Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
Hi, I sent the request info since may 13th via email support and I haven’t got any feedback. Please I really very need your support. It’s urgent. It’s blocking my job and wasting a lot of precious time. Thank’s.
Sorry for the late reply
We have replied to your ticket in regards to the raised issue. Kindly check into it.
Kind Regards,
John from Fox Themes
Support Team
just purchased this theme i don’t think it has updates for premium plugins like js composer, slider revolution, and more, i don’t have spare cash to buy these plugins. i need a refund please. thanks
Hey there,
The plugin updates are bundled within the theme updates. We also provide the updated versions of the plugin freely. You hence do need to buy the plugins.
Kind Regards,
John from Fox Themes
Support Team
Understood, the client I am using the template for is not interested because she finds it difficult. Please, I need a refund. I can’t do that. Thanks in advance.
We have replied to your ticket in regards to this.
Please check into it.
Kind Regards,
John from Fox Themes
Support Team
I have just submit a ticket for refund thank in advance
Thanks for the update
Our team will be reviewing the refund request whether it complies with the Envato refund policy.
Kind Regards,
John from Fox Themes
Support Team
Hi,
Great theme! I have a small question.. If you reload the page the header “rolling-up” with an animation. In this animation there is the text “Prague”. Where can I edit this in the project?
Thanks
Hey there,
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you with the update process.
Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
Hi please i cannot add anymore text ot images in the page option
i have try to write to you but there is no answer
I cannot buy a renew support if I do not that you answer
Hey there,
I can see that your emails were answered but there was no reply from your end.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Support is also only available if your support period is not expired. You need to renew support in order to receive support. This is however purely optional.Kind Regards,
John from Fox Themes
Support Team
Hi, I have at least a year with the theme and everything has beed fine. But recenctly (maybe for an automatic wp/prlugin’s update) the whole website pages just generates a blank page with error 404:
“PAGE ERROR Architecture crashed”
Also no content is loaded. (No pages, no entries, no images)
Please help
Thanks in advance.
With respect to the issue here, kindly get back to us within your ticket
Kind Regards,
John from Fox Themes
Support Team
Hi, I sent the request info since april 7th via email support and I haven’t got any feedback. Please I really need your support.
Please do check on our response within the ticket
Kind Regards,
John from Fox Themes
Support Team
For subitems of portfolio, do I have the option of have internal video (with no external link such as YouTube or Vimeo) in addition to stationary photos? If so will I have the option for have it autoplay as the user chooses it or they will need to press play? What about loop replay?
Unfortunately the theme does not provide this feature by default
Kind Regards,
John from Fox Themes
Support Team
Hello URGENT — https://ba-designgroup.dreamhosters.com/projects-item/227-fifth-ave-ny/
1- In the parallax with text mode, the images in mobile are incomplete, the images are seen as a large zoom in and they cannot be seen as they are. Where can this be changed?
2- Also on desktop in parralax mode the images look quite cut in their height, where can we configure this so that they don’t cut them so much in height?
Hey there,
Thanks for reaching out to us
In this case, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you with the sample data.
Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
Thanks for reaching out to us
In this case, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you with the sample data.
Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
Hi, thank you dor answering after 6 days. In the meantime I did the presentation without this feature and I am waiting if my client is choosing your theme or another with similar functions.
Thanks for the update
Should you require further assistance on this, please do open a support ticket and we will be gad to assist you
Kind Regards,
John from Fox Themes
Support Team
Theme options is is not working for me. The hosting gives me an error surrounding CS_TEXTDOMAIN. Please some support here. My url is already set to https.
In this case,I believe this issue was addressed in your ticket.
Please feel free to reach out once again in case of any questions
Kind Regards,
John from Fox Themes
Support Team
That is right, thank you verry much!
The logo on the preview of the site appears slightly blurry and pixelated. Is this an error on your part or will all logos appear like this? My current website has this problem and I’m hoping to purchase this without that problem.
Hey there,
With respect to your question here question here, the logo section can be altered via custom CSS to your preference.We can get to assist you with this.
Kind Regards,
John from Fox Themes
Support Team
Hi, We need a better support system here. I have submitted my question for more than 4 days w/o answer. And the question should be very easy to answer. All I want to do is remove “the opening loading animation” Thank you. -Judy
Sorry for the late reply
In this case, we have addressed your ticket in regards to this question.
Kindly check on it.
Regards,
John from Fox Themes
Support Team
this theme does not work with wordpress 9.3. Judging by the comments, I’m not the only one with this problem.
Thanks for reaching out to us
In this case, the theme does run on WordPress 5.9. Please create a support ticket using the link below and our support team will gladly assist and guide you in case of any issues you may be encountering.
Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
Hi, I saw that there is the possibility to convert the invisible sticky header to color with this css .prague-header { background-color: #111; }
But would there also the possibility to switch logo and menu from negative to positive (white to black) when sticky? (or when .scroll)? So I could avoid this heavy sticky header. thank you
Thanks for reaching out to us
In this case, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you with the sample data.
Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
How do you reduce the height of the header on the Shop page?
Thanks for reaching out to us
In this case, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you with the sample data.
Click Here To Get Prague | Architecture Support
Kind Regards,
John from Fox Themes
Support Team
For those who are having problems with the “Theme Options” page not working correctly, you just have to change the defined “CS_TEXTDOMAIN” to your desired language. Apparently the define is never defined …
