1617 comments found.
If you load the page, the page is shown boxed for one second and after 1 seconds it jumps to full width. This is absolutly not profesional! Please fix it. And please add more options to controle the theme in backend, your theme panel is very thinn and only provide basic options.
Hi,
Thank you for purchasing.
1. It’s default behavior when you activated Elementor’s stretch section option. You can remove this by changing page layout option from “Default” to “Elementor Full Width”.
2. All customise options. We built them using WordPress customzer, not theme settings. You can see all options from Appearance > Customize.
We changed currency from $ to €. But also for us its not working. I see a lot of users have the same issue. Why you still not fixing it? We do not use any caching plugin. Please help.
Hi,
Thank you for purchasing.
You can change it from Appearance > Customize > General > Currency > Default Food Menu Currency.
Is it support arabic?
Hi,
Thank you for your interest.
Yes if the font you select to use support arabic language characters.
Hello, I would like to know if it is possible, if a dish is sold out, to make that dish invisible. Thank you
Hi,
Thank you for your interest.
Yes you can disable each menu item individually.
Hello, how to add burger icon on mobile menu?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
We have bought theme. we would like to send SMS and WhatsApp notification after customer submit reservation form. please let us know how to proceed with this. thanks.
Hi,
Thank you for purchasing.
Sorry, it needs a custom modification. This type of customization is a bit more complex and is not covered under normal theme support. If you’re interested in hiring a developer for building out this custom feature for you, we highly recommend to check out: Envato Studio
Hi,
Thank you for purchasing.
We replied your ticket here https://themegoods.ticksy.com//ticket/3049242/ about 2 weeks ago. Please see screenshot of the ticket here https://tinyurl.com/2xkj3q6k
Basically we are waiting for your reply.
Elementor gives all problems, sometimes elementor wont load, or i cant edit. Now I made a new header and removed the sticky header and it wont show on the site!
My support expired I think they wont help me and now im stuck with this problem!
Hi,
Thank you for purchasing.
Could you please make sure you register your purchase code first. Please see detailed instruction here https://docs.themegoods.com/docs/grand-restaurant/getting-started/register-your-purchase-using-token-key/
Also could you please provide URL of your site please.
Could you please provide WordPress account using the contact form on this page https://themeforest.net/user/ThemeGoods please.
Hello,
Is it possible in the reservation form to start the number of people at 10 (and not at 1 as in the demo)?
Thanks
And I am surprise because my last version is 6.4.1 and in your theme changelog you are V5.9.4
https://themes.themegoods.com/grandrestaurant/doc/theme-changelog/Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Is it true? Are you serious?
Just for a question that expects as answer “yes” or “no”, you tell your customers, who bought your theme, to renew the support?
And to a person who will ask you the question before buying, who will not have bought anything from you yet, you will give the answer… That’s crazy.
My question is not about a bug, it’s a question about the functionality of your theme: it does this or it doesn’t.
I HAVE 2 LICENCES FOR THIS THEME!!!!
“Purchased licenses You have 2 licenses for this item.”
And please, don’t show links on this page.
Could you please provide them using the contact form on this page https://themeforest.net/user/ThemeGoods
DONE. Bravo for the confidence!
AND THANK YOU FOR REMOVING THE LINKS TO MY SITES
latest theme update changed menu pricing to only allow numbers.This has caused some menu items to display $0.00 (assuming this is a null). I have entered some prices as $10+, using the “” This was working before most recent theme update. Can you change it back to where it accepts characters? It is useful to use pricing such as $80 for some menu items. Thank you.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, a question… to use this theme do I need to have an Elementor PRO license?
can you use selector in multiple languages?
Does it include Plugin for reservations?
Hi,
Thank you for your interest.
1. No need for Elementor Pro. We are using basic version of Elementor to create all demo pages.
2. You can use PolyLang plugin here https://wordpress.org/plugins/polylang/ to add multi languages support.
3. The theme doesn’t have reservation or booking plugin incldued. If you are looking for the one, we would recommend this theme https://themeforest.net/item/craft-coffee-shop-restaurant-wordpress/27338242 or https://themeforest.net/item/kingo-landing-booking-for-small-businesses/23385668
Thanks for the information, and could I buy the plugin for restaurant reservations with you? I would like for this theme https://themes.themegoods.com/grandrestaurantv6/
The same one they use for this theme https://themes.themegoods.com/craft/reservation/
Please contact us when you purchase the theme.
Hello, can you help? when i want to view or edit the woocommerce products page it gets unconfigured, how can i edit the page or how do i view the page as it is in your demos?
Hi,
Thank you for purchasing.
Unfortunately to customise WooCommerce product page. You have to purchase a license of Elementor Pro version.
ok, thanks for the quick reply, but the product page is misconfigured and apparently not as a product page from your demo, how do I reset it to the normal page.
you can see on the link
https://eassim.pt/produto/restauracao-basico/Could you please try to disable 3rd party plugins and remove all code changes you made to see if it fixes the issue please?
Hi there, the site was fine and looking great. But the social icons are now showing huge on the top banner bar and footer bar – showing okay in elementor and preview build but on live they are showing as a lot bigger now.
I have tried clearing cache and even restored an old version from my hosting but no luck
Hi,
Thank you for purchasing.
Go to Elementor > Tools > Regenerate CSS and click the Regenerate Files button. Then please check if it fixes the issue.
Hi,
This is a pre-purchase question.
Is it possible to create a landing page as the homepage that has no navigation menu?
Thank you
Hi,
Thank you for your interest.
Yes of course you can do that.
My website was activated on dev domain and I didn’t realise that when we took the website live with the public domain the theme was deactivated. Now I cannot activate it because I’m getting an error noting that my licence is already in used for the dev domain.
I tried to open a ticket on your website but I cannot because the support period is ended.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Also I removed your purchase registration so you should be able to register it again. Could you please try again.
Hi Team, We are facing issues with elementor. We are not able to make updates for the page elements from the elementor editor. Getting error message like this “Server Error (400 Bad Request)”
Let me know solution for us.
Thanks!
Hi,
Thank you for purchasing.
According to below threads.
1. https://wordpress.org/support/topic/server-error-400-bad-request-5
2. https://forum.elementor.com/fixing-common-issues-33/error-server-bad-request-400-3965
The “Server Error (400 Bad Request)” might be related to your server settings or conflict with other plugins.
Could you please try to disable all 3rd party plugins to see if it fixes the issue.
Have created ticket 3016143 waiting for reply. As mentioned in ticket I followed documentation link for creating header and footer but it’s not working out for me.
As per docs i went to header->New Header, clicked on create or edit with Elementor then clicked on Template Icon then Block and selected Theme Navigation Menu from drop down and selected demo 6 menu and then published it.
after that went to Appearance > Customize > Menu > General > Display Header Content From and select “Header Content” and selected header i created. it dint appear properly. i could not selected option for sticky and transparent since only one header was created by following documentation.
Please let me know what is header, sticky header and transparent header. when i followed process to create header why these 3 headers were not created. how to create them. there is no proper document which mention to create sticky, transparent header and menu.
Hi,
Thank you for purchasing.
They are created and the reason you couldn’t see it on your site. It’s Because you make menu background color white and you also have menu item colored in white as well. Please see detailed screenshot within the ticket. Thank you for your patience.
thanks for your prompt reply. when I imported or selected demo-6 home page i was expecting header and footer also gets imported as it is. but this is not the case. header is showing from demo-3. i want to have header same as demo-6. thanks.
We have imported demo 6 home page. Header and menu dint appear. after search found manual or link to add header but it does not say how to add header or menu for demo 6. link does not mention how to add sticky and transparent menu. after all it looks like there is no proper documentation to add header or footer section for a particular demo.
You can always imported demo header from Elementor templates option. Please see video screencast here https://www.awesomescreenshot.com/video/8322903?key=03b3a26433e3b325b112190945d995cb
Thanks. I had followed it and had add demo 6 header. but it dint come up as shown in demo 6 template. i also could not find sticky and transparent header for demo 6. still no idea of how to find it and add it.
Menu or navigation bar is off on other pages. Please also let us know how to add or make other pages(about us, gallery page, find us etc pages) same as demo 6 pages. If it’s not possible please let us know. we had planned to go live with website today. we would like to have refund since we are really struggling with theme. we had thought we had to just import theme and we had to start populating it with images and other elements and we can go live. but this is not the case here.
Any update please?
We replied your ticket. Could you please continue there. Thank you for your patience.
ok thanks.
i am having errors installing the plugin, and your support refused to respond to my tickets
Hi,
Thank you for purchasing.
We didn’t refuse to respond to your ticket. It might take some time according to our support policy here https://themeforest.net/item/grand-restaurant-restaurant-cafe-theme/11812117/support
We replied your ticket already (average response time of 8 hours). Thank you for your patience.
Hi folks, Is it possible to reactivate the sticky menu controls in Elementor? Not the theme ones in the customise menu.
I want to select only certain rows to be sticky but the controls in the Elementor panel are not there.
Thank you in advance
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hi there, My apologies. Is there an email I can send examples to please?
Could you please send it through the contact form on this page https://themeforest.net/user/ThemeGoods
Thank you very much 
Hey guys. Love the theme but I am also having the same issue.
“Deprecated: _register_controls is deprecated since version 3.1.0! Use Elementor\Controls_Stack::register_controls() instead. in /home1/googiescom/public_html/wp-includes/functions.php on line 5316”
Client is loosing their shit as I cant resolve. Please help googies.com.au
Hi,
Thank you for purchasing.
I updated the theme and required plugins for you. It solve the issue.
ขอบคุณ
With the update I have found that home page menus and footers are no longer showing ? The menus still exist but no showing. Can you advise?
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hey team,
I know I have no support remaining although I have downloaded this theme twice as well as Spa & Cappella in the past. I was hoping for support seeing this issue occurred during the latest bug I had after the update provided.
Please let me know if you can assist as a once off.
I can still see my footer and header in the dashboard but cant get it back on my site.
Item ID: 11812117
Item Purchase Code: 7ca3a8f4-415f-4a90-8a0c-e87cb6040e77
Purchase Date: 2021-07-27 12:55:08 UTC
Item ID: 11812117
Item Purchase Code: 95871a49-522b-4808-9d38-2efc614ae92e
Purchase Date: 2020-05-09 09:53:52 UTC
Item ID: 20177224
Item Purchase Code: d5b74d33-39ef-4220-8c47-66a7fca2947f
Purchase Date: 2019-02-05 05:00:02 UTC
Item ID: 8589960
Item Purchase Code: f224dd2b-6661-4ed9-9b80-23a7bbeef120
Purchase Date: 2016-11-24 12:30:42 UTC
Could you please provide WordPress account using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check the issue for you.
