Discussion on The Ark | WordPress Theme made for Freelancers

Discussion on The Ark | WordPress Theme made for Freelancers

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2364 comments found.

New wordpress update and new problems with the ark theme editor. As always a headache, I have tried to return to previous versions of wordpress but the theme has already been updated and the editor does not appear in any way.

Hi bellhogar!

An update that addresses this is now available for download.

Thanks and cheers! :)

wordpress just reported an error, it’s fresh-framework related. not sure it’s generic. worth your side to take a look:

Error Details

An error of type E_ERROR was caused in line 279 of the file /var/www/html/mysite.com/wp-content/plugins/fresh-framework/framework/options/walkers/printers/class.ffOptionsPrinterJSONConvertor.php. Error message: Uncaught Error: Call to a member function addPrintedElement() on null in /var/www/html/mysite.com/wp-content/plugins/fresh-framework/framework/options/walkers/printers/class.ffOptionsPrinterJSONConvertor.php:279 Stack trace: #0 /var/www/html/mysite.com/wp-content/plugins/fresh-framework/framework/options/walkers/class.ffOptionsWalker.php(299): ffOptionsPrinterJSONConvertor->_oneElement() #1 /var/www/html/mysite.com/wp-content/plugins/fresh-framework/framework/options/walkers/class.ffOptionsWalker.php(115): ffOptionsWalker->_walkElement() #2 /var/www/html/mysite.com/wp-content/plugins/fresh-framework/framework/options/walkers/class.ffOptionsWalker.php(133): ffOptionsWalker->_walkItem() #3 /var/www/html/mysite.com/wp-content/plugins/fresh-framework/framework/options/walkers/class.ffOptionsWalker.php(125): ffOptionsWalker->_walkNonRepeatableContainer() #4 /var/www/html/mysite.com/wp-content/plugins/fresh-framework/framework/options/walkers/class.ffOptionsWalker.php(111): ffOptionsWa

Hi greentealeaf!

An update that addresses this is now available for download.

Thanks and cheers! :)

I have 7 websites that use ark, and whenever I update some of them, a fatal error occurs, and I am unable to edit anything. and there are issues with the website. Is there a way out?

Hi amhard!

An update that addresses this is now available for download.

Thanks and cheers! :)

Hi there! I’m having trouble editing the pages. My Wordpress updated to 6.0 and the Ark theme was updated too. After that, Fresh Builder does not load and even Yoast is not loading. If I disable WP’s Classic Editor, Yoast appears but Fresh Builder does not. I did all the steps in the Support Document and nothing worked. Does anyone know what I can do to re-edit my site? Thank you very much!

Hi gimenezRS!

An update that addresses this is now available for download.

Thanks and cheers! :)

Hi, after updating Wordpress to 6.0, the theme is not working anymore. When I go to Edit Page, the page will show white screen only.

Hi Alronlee!

An update that addresses this is now available for download.

Thanks and cheers! :)

Hello, I’m getting following message when try to update Advanced Custom Fields PRO: Update failed: Update package not available. Could you tell me what is the culprit? Also do I have to register Revolution Slider to use it? Thank you

Hi joasea!

This was already fixed in v1.60.0, hope this helps.

Thanks and cheers! :)

Yes, after I updated and uninstalled and installed both plug ins again. Thank you

Hi joasea!

Glad to hear that, thank you for letting us know.

Thanks and cheers! :)

Hi guys, same problem with the Custom Code plugin. Please help!

Hi skop81!

Please forward the details in a support ticket so it can be taken care of.

Thanks and cheers! :)

Hi skop81!

There will be an update later today that addresses this, you will be able to update via “WP-admin > Ark > Updates”.

Thanks and cheers! :)

I tried support, but didn’t get any response (would have been happy with “will take some more time”). I have a problem with the Custom Code plugin, that generates a “Fatal Error”, that might be responsible for additional problems in the installation and don’t come any further (without some major php-effort).

Anyone available for help?

Hi borisbaesler!

Thanks for reaching out, yes, it’s being looked into, you will receive a reply there.

Thanks and cheers! :)

Hi borisbaesler!

There will be an update later today that addresses this, you will be able to update via “WP-admin > Ark > Updates”.

Thanks and cheers! :)

Hi, is there any way/suggestion to defer the google font css loading for Ark theme? Thanks!

Hi greentealeaf!

Please open a ticket with your site link and any additional information if required.

Thanks and cheers! :)

ok. thanks. By the way, is the theme compatible with the latest wordpress 6?

Hi greentealeaf!

Yes, it is, but always make backups first and test in Staging environment before updating anything (themes, plugins, WordPress, ...). Should you encounter any issue during this procedure it is best to open a ticket.

Thanks and cheers! :)

Installing the required plug-in causes a problem with the website, which is not working properly.

I think it’s a compatibility issue, but I want to know the exact cause and solution.

Hi 3mocki!

Please open a ticket with more details and your wp-login.

Thanks and cheers! :)

Hi, I’ve installed the theme and the demo content for the Barber demo, but it doesn’t look anything like it. Could you tell me what i’m doing wrong? http://s775014947.websitehome.co.uk/

Hi victoria8880!

Looks like server misconfiguration. Please open a ticket with your server information and wp-login.

Thanks and cheers! :)

Can ACF plugin be disabled to use the theme properly?

Hi greentealeaf!

Yes, it’s a completely optional add-on.

Thanks and cheers! :)

hey mate, your website is down for several days. I want to find documentation but can’t find it.

Hi auliabismar!

Simply re-download The Ark files from “My account > Downloads”, unzip and you will find the documentation folder.

Thanks and cheers! :)

Hi guys, one of the plugins that is necessary for the correct operation of the theme is outdated. When is the update planned to fix the vulnerability? I mean plugin https://wpscan.com/vulnerability/413576a8-0f20-465e-80cf-7cb0cb22bded

Hi Viqtor4yk!

Thank you for pointing this out! Update of this ACF plugin will be asap so keep an eye out in your dashboards. I would just like to clarify that ACF plugin is actually optional (contrary to what you said) and also that most users don’t use/need that plugin.

Thanks and cheers! :)

The update (v58) is live now, cheers!

Thank you for a quick response, I’ve already updated it.

I want the frontend cache plugin to be disabled because i am using LiteSpeed cache and is uselless and problematic to use 3 caches on 1 site,you force the customer to use this frontend chache without reason,Can by Disabled or i need to ask for refund?BTW on the academy still you say about the cache as plugin and is outdated from what i see!!!

Hi codetwist!

If you are referring the “Fresh Performance Cache” plugin then yes, please feel free to disable it. If you are referring to caches in “WP-admin > Ark > Dashboard > System status” then they are more of a specialty item and should not interfere with actual cache plugins in any way, they perform different functions.

Thanks and cheers! :)

Hello.. A new, clean site. Can you explain this error? Look:

https://prnt.sc/QRnDSQ_WsSfe

and admin

https://prnt.sc/LUNwWiGpnSw2

Hi cursuriccse!

That is very strange indeed, can you send wp-login in a new support ticket here?

Thanks and cheers! :)

message was sent.. please, reply with the sollution here! thanks

Hi cursuriccse!

Please note that these comments are not the best place for support so next time please open a ticket but here is the solution as requested:

Seems like it’s just a matter of configuration and not an issue. White column needs to be PULL 4 instead of 6 and black column needs to be PUSH 8 instead of 6. This is because your columns are not 6/12 + 6/12 but rather 4/12 + 8/12. These pull/push settings are in the Advanced tab of each Column btw. Hope this helps.

Thanks and cheers! :)

Hello.

A website I made with Ark was working ok until yesterday when suddenly all images created with element “Image” dissapeared! Also when I try to create a new element “Image” or element “Button” the text fields are missing so I cant create anything at all with these elements.

The website wasnt changed in the last weeks and everything is up to date. This is an urgent matter, please help!

Hello, the link now works. I just sent you the details.

Hello.

I did not get any response. Did you get the information I sent?

Hi urbangipsy!

Yes, it’s being looked into.

Thanks and cheers! :)

Hey,

I am using the Polylang plugin and I have a portfolio problem. It works only with the main language of the page and not with translation to another. Example: www.mainpage.com/portfolio/ – works in the main language, www.mainpage.com/en/portfolio/ – a blank page is displayed.

Maybe you know some solution to be able to translate slug – portfolio?

Hi krisswolf!

Only WPML plugin is officially supported for translations. There is even enhanced feature with it too, Ark will allow you to make layouts based on the selected language etc, so I would strong recommend using WPML for any translations.

Thanks and cheers! :)

Do you have any plans to update the theme and adding extra features?

Hi saadulla!

The theme is pretty feature rich and extensible as it is now so the focus is more on the stability and compatibility updates.

Thanks and cheers! :)

I’m hugely disappointed with this theme. I just purchased it on the basis that the page builder is the most intuitive ever – and it’s not. Then when I try to get some help from the knowledgebase I am told that I can’t get access because I’m not a premium member. That will cost me an extra $7 per month. That’s not good enough. How to I get a refund?

Hi jimwwright!

What you are referring to is something the other themes do not even have (at least they didn’t when that feature was brand new), so it’s not really fair to make such claims. To be specific, the extra content is 8 hours of in-depth video material, targeted towards freelancers/agencies. Not sure if you have found it but there is a regular free Documentation with free video tutorials on our YouTube channel. Your refund has been accepted and you are welcome to re-purchase at any time. Any questions, please use the profile page contact form.

Thanks and cheers! :)

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