287 comments found.
Where are settings to disable and customise features like sales countdown on top. Norton, google trusted badges Hurry only few left And also how to stop add to cart animation
Please update your question at support system: https://support.the4.co/
Our team will guide you. Thank you!
Hello I wanted to know if businesses can setup the store and i can get a commission when they sell
Hi, i am sorry but your question is not clear to me. Could you explain more?
I wanted to know if this theme supports multivendor setup. Where businesses can register their own account and add products and when they sell something via my website i get a commission
Thank you for explaining. Yes the theme supports multi vendor.
Hi Team,
Beautiful theme!
I just wanted to know if you have plans to add or integrate augmented reality (3D) feature with this theme?
If not, is there any app that you would recommend to integrate with the theme?
Thanks,
Thank you for asking the question but the theme only support 360 product viewer. Regards!
Hi, How do disable animation from the cart button here: https://nimb.ws/W7mTQy I don’t see the option on the theme settings.
3 days no reply?
Sorry somehow we missed your question. There is no option for this but you can try to add this below custom css code into theme options->CUSTOM CSS,JS option: button.single_add_to_cart_button.button.order-4.w__100.mt__20.alt.pr.animated.shake{ animation:none!important; } Hope it helps!
Sorry my mistake, please disable the animation for ATC button here: https://tppr.me/W06pM
Hi! Is there any specific way to use svg logo file on the header? I’ve tried to select svg logo file but it’s not showing on the menubar so…
Please open a ticket at https://support.the4.co/. We will help you with this.
I need to make the search working with SKU. It is nesecary to have this in all eshops.
Can you please tell me how to fix this?
Thanj you for your support
We will consider this in an upcoming update. Thank you!
untill then? please, we need a solution on this. maybe a code snippet, it is very important!
thank you again!
It’s not simple to handle technically and we need to collect more customer needs. Thank you for understanding!
Powerful and functional theme, good service
1. While browsing the theme demo, I feel that this theme is very powerful, with a collection of useful plugins, perfect for C-side customers. I like this theme so much, and seeing the price is so cheap, I just bought the right to use it for one year. Believe me, this theme will definitely go back to the price it deserves, not the current price.
2. There are times when the theme is not easy to use or not as perfectly thought out. For example, the theme does not support the addition of Tik Tok account, the product page attributes style change is too complicated. I also had some questions when I was building the website, and contacting the after-sales service were able to help me solve them. The after-sales service is nice and prompt in solving problems, the service is really good and I am very satisfied.
3. I recommend this theme, you will not be disappointed.
Hi, new version 1.1.4 is available. When will support for floating atc woocommerce appointments be available? Please, l need this feature urgently
Thanks
Apologize but it’s too complicated to handle technically, we have to collect requests from others customers and in fact not many customers need that so thats why our dev team haven’t considered doing that feature yet. Thank for your understanding!
HELLO please i open a ticket #104231 to fix the issue of prevuois and next button on photos product single page im waiting for supprot
We already answered please check it as soon as you can 
Why after login account button in mobile not working? I mean Account button of mobile view is not responding anything after login. Is it possible to load my account page in case of logged in users.
Redirect to account page, it should work like that. Please help me open a ticket at https://support.the4.co/
We will check the issue for you. Thank you!
After successfully complet order, the error message showing. Thank you page now showing. Pls help
https://drive.google.com/file/d/1lDYzPeeeyeZSL2sjTUv9Q3ydbOWmtvVy/view?usp=drivesdkPlease help me open a ticket at https://support.the4.co/ Our team will check it for you. Thank you!
Hello ,I have to build my website with different shop pages because I have many categories and subcategories for different types of products how can I do this ?
Also when I create a new page and I try to insert the4 products section with elementor nothing is displayed
Hi, please update your question on our support system: https://support.the4.co/ Our team will assist you accordingly. Thanks!
Hi please help me finish my concern about mailchimp being unable to add new subscriber to my mailchimp account even after I setup mailchimp on WordPress by adding API. The ticket number is 103169, It’s been 7 days already since I raised the issue.
Sorry for this inconvenience, let me check it for you.
Please check ticket #103594
After downloading theme version 1.1.4 – with wordpress 5.9 – I dont find new theme demo’s which stated on theme version changelogs
V1.1.4 (Released 04/04/2022)
UPDATE DEMO: Pets, Travel, HikingI have been waiting for two days – support is very slow
I tried downgrading and upgrading wordpress but no luck
We don’t work at weekend however we will prioritize your ticket. You will get the answer soon. Stay safe!
Hi
How to remove this ‘Bottom’ text https://nimb.ws/97Lwbe from categories page?
This is the document to configure the top categories menu: https://help.the4.co/docs/shop-page/top-categories-menu/ If you have any further questions please use our support system https://support.the4.co/ Thank you!
Can i change colour of header, footer add to cart button and fonts
Hi, yes you can do it in Theme options->Color Scheme. https://tppr.me/yCduD
Hi, How can we hide/remove the shipping bar decimals numbers on the mini cart widget? We want to show the shipping bar with the order amount but without the decimals numbers. See here: https://ibb.co/K9P57QZ
Please go to Theme options->Cart & checkout->Mini cart settings then disable the option “Shipping bar”: https://tppr.me/zuMWY
Hi, I created Megamenu items using Megamenu section and elementor. As you can see here: https://tinyurl.com/yb3ol3a6. But the sub-menu not showing one mobile devices, how to enable them to show on mobile? Also how to edit the menu ‘Menu * Categories’ on mobile?
Please note that the menu for the mobile device is separate, you can configure the menu for mobile here: https://tppr.me/Kzvri => https://tppr.me/r5njw
I am facing another issue. Wishlist page is not showing wish-listed items but the heart icon is showing on main page. For more I request you to check my website https://bit.ly/3KeIYJn.
Please update your problem at https://support.the4.co/ Our team will take a look and help you.
Will you please update thank you page. It’s very ugly.
Thank you for your feedback. Any suggestions for improvement please? A screenshot could be useful
Here is the image screenshot https://prnt.sc/T0oJFDcBYo0s
Also, there’s no Wishlist button on header and sidebar cart not opening while clicking cart option.
Will you please look into it.
Yes we will take a look at it and optimize the page. Thank you!
